Wagepoint Reviews

I must comment on the customer support team, they are always ready to help and respond to customer queries. Is it very useful in paying contractual staff daily , weekly and montly.

It is only suitable for small organizations, this limits its use in large multinational companies.

Easy to adjust employee wages.
Easy to add/remove columns eg. Commission, Bonus, Stat Holiday, etc...
They calculate Stat Holiday pay.
They remit the payroll deductions for you.
Easy to create and view reports.

There was one time that I wanted to look up an employee's pay stub, but it had not been created yet. Not a big deal, but that's the only negative I can come up with.

price is the only good thing about their service. Despite the price I would never ever recommend this service to someone. The customer service TERRIBLE. Don't ever expect a phone call back.

Zip, zero, zilch customer service. The customer service terrible. The user interface is not very good either.

Save time at calculating the holidays and issuing the Yearly reports to CRA

The communication is through email rather than phone

The ease of use is my favourite aspect of the Wagepoint software.

My wish list would consist of being able to flag reports that I use frequently. Not a huge concern but it would be nice to have your favourite reports section.

Normally I would have posted something positive, but please take a look at the CON instead before thinking about using Wagepoint.

The main reason why I'm posting this review: After receiving instructions to send the RL-1 tax file to the government before a certain date, I mailed it as soon as it was ready.Two days after it was mailed, I received an email from Wagepoint telling me that they made a mistake in the tax file. Their solution? Don't mail it. A little too late for that.I now have no option but to wait for Wagepoint to respond. It's unacceptable to have a company dealing with taxes to send out "mistakes".

I like the clear layout of all functions, including reports. after ADP - it is a relief to use reports here. Flexible in different payment options

I'd like the software to add functions:
to calculate Union dues automatically based on hours worked (not on the amount of earnings).
to calculate HST automatically for contractors
To add the option "Vacation" paid to Contractors. Unionized contractors have 10% VacPay - I add it manually every week, together with Unions dues and HST

Easy to use and good selection of reports. Easy setup for new employees and handy employee self-serve portal for paystubs + T4. As a small business with avg 10 employees Wagepoint is a low cost solution with all the features we need. Customer service has always been quick and great whenever needed. They responded quickly during the pandemic to incorporate federal wage subsidy programs which was amazing... saved us a tonne of hassle. Recently released ROE enhancements will be great when needed too.

Almost nothing we don't like based on our requirements.

I decided on this product just for the automatic tax filing of the 1099s/W2s and quarterly reports on my behalf. Anything to help save me time from doing any tax work is fully appreciated. The website actually goes well above and beyond with the free reports you're able to generate for your needs, the flexibility of modifying payments and running one time payments, it's so fully featured I'm amazed at how it's able to stay so cheap and offer so much.

If I had to name one thing it would be the lack of easy documentation for doing more complex payroll activities, such as garnishing an employee for child support but a simple email to their support email and I got my answer.

It’s just so easy to use. Payroll and set up. You can even have your employees sign up with their own portal. It’s easy.

Setting up the tax deductions was difficult because I had to set up accounts with the state tax department.

Easy to use. Customer service is quick. Good for big or small size business.

The customer service is email only which I thought would be bad as I have had bad experiences with other products, however it’s quite fast.

The customer support for Wagepoint is absolutely wonderful... while the software is intuitive and easy to use, once in a while I get stuck on how to do something different from the routine tasks and I am so very delighted to say that the support is fantastic. The support team gets back to me promptly, provide instructions on what I need etc. They follow up to make sure everything is working properly; you don't see companies these days extending their help and support I am happy to have chosen Wagepoint as our payroll software for our company

Small scaling and interface things if I had to choose something to improve upon

I love that I can pay my staff in one transaction, the payroll taxes are paid for me and I can break down the different jobs they do to show the hours correctly.

I wish that we could show days the staff worked and add the actual charters they did (the name of the place) this would make it better for charter drivers. Same with school runs, if I could put the route and if it was am and pm or just am and the days it would help the drivers see it better.

-Ease of use-- this software makes complete sense.
-Great staff with a fast response time.
-Love how staff can check their own paystubs and T4s on their own online account-- environmentally friendly and time-saving not having to print them each time!

With this software you just input the pay/hours and it figures everything else out, you double check to confirm and payroll is done! It’s very simple to operate and all reports etc are at the click of a button when payroll is processed. I had never done payroll before and Wagepoint made it simple and inexpensive.

I can’t think of anything I didn’t like

Fast customer support, the ability to process everything myself, the ability to customize payroll needs, the use of automated reporting and automated remittance and the ease of use

Xero integration does not work in the easiest way for all customers

Direct deposit, reports, CRA remittance, WSIB payment, QBO connection

I like everything. It is just great software.

Wagepoint is available 24/7, is so simple to use, and is accurate an reliable.

Ease of use and ability to access reports

That vacation is only accrued by percentage instead of hours as all our employees receive 3 weeks vacation and the accrual in wagepoint does not accurately reflect this. None of my employees are receiving notifications that their pay stubs are available.

Wagepoint's customer service is incredible. They never judge my limited knowledge of payroll processing and taxation issues, and always provide very clear instructions and options when issues come up. Not only that, they hold my hand through any troubleshooting that needs to take place (and often do it for me . . .). The system is fairly intuitive, and there are processes in place to prevent any major catastrophes from my lack of payroll knowledge!

It's tricky to figure out the pay periods (paid from -DATE- to -DATE-) because we are in a gig based industry, so predicting future compensation is not possible. Likely there is a solution that can be found in the Q&A and tutorials, but I have not explored it yet.

Website is very friendly; easy to learn, easy to use and an average payroll requires very little time to complete. We don't even have to distribute paystubs. Wagepoint does that for us by providing each employees with online access to all their personal information.

Nothing is perfect but I can't think of any suggestions for improvement

Relatively easy to set up and implement. The customer support is also very competent and helpful.

The reports you can generate are not particularly customizable (and often not very helpful). I am also a Canadian user and it does not apply provincial labour laws to payroll (just federal). I also use Deputy for our schedule and time sheets and the uploads are not ideal (overtime, holiday pay, and sick days all need to be manually entered and retracted from time sheet uploads).

We are a not-for-profit and do not have a wide selection of business professions who have expertise in the various small business departments such as payroll or HR. Wagepoint and their support staff feel like they are those professionals we need and provide outstanding support and service to us.

While there are a number of canned reports available to use (for no additional charge), I would like to see more of these reports made available.

Easy to navigate.
The employees can look up their info easily.
No problem setting up and removing rotating employees.
Excellent customer service.

I really haven't had any issues that have disappointed me.

The website is very easy to use both as administrator and an employee. I've used other payroll companies (Payworks & Ceridian) both as an administrator and an employee and found this very user friendly compared to other sites. Everything is very straightforward, explanatory and easy to find.

I have no complaints about Wagepoint to date. Everything on their website is very user friendly and easy to find. I haven't had to use customer service yet for anything however our administrator has and I know he's said they have been incredibly helpful any time he has required any help or had questions.