Lightspeed Retail Reviews

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Lots of different options so it takes a bit to determine what you need to use.

Importing spreadsheets and not having to create individual items to prepare for the PO.

CUSTOMER SERVICE!!! Unless you have a very small company with maybe 2 employees and 30 products, the representatives won't be able to help.

Deffinelty not the customer service. Very poor.

Definitely the customer service was the worst. Basically forced to use Lightspeed payments otherwise high monthly fee. Can't pass on bank fees to customers still! Extremely poor customer service. Been trying to speak with someone for Months.

The software itself was ok, but fairly clunky to use.

The support team are very poor and extremely slow to respond and remediate issues

Honestly, not a lot of pros.
Its simple enough if you know how to dink around and look for things.

Features are not up to par
The way ecomm is set up for connecting to retail is a mess

The system itself is wonderful. The invoicing and product management helps us stay organized and keep track of product that has not yet arrived.

I can't even explain how frustrating their POS app on an ipad is. The app crashes at the worst times. I have a panicked call from an employee multiple times a month. The card processing is slow, which is particularly frustrating at Christmas when we have a line to the door. The bluetooth cc reader is constantly disconnecting or not able to even be found. When we reach out for help we either don't get a reply for days from our rep and I am sent to one specialist after another, no one with a direct explanation on what is happening or why.

Nothing. To start with when it was still Vend you can call customer Service and it gets through in 5 minutes . These days you'll be lucky to get through in 15 minutes.

Everything. Full of lies. Too many changes and extra charges all the time. Be very careful with their sweet offers, they only to trap you in.

I never got a chance to actually try the product. We purchased a company that used them and the transition was supposed to be "seamless" during our free trial but they transferred inventory from a marina (not the company we bought) several states away and they were locked out at the first of the month and could not do business. We called Lightspeed to let them know and we were then locked out of OUR "back end" and we could not get customer service help to get us back in. They are still trying to bill us, changing their name by one or two characters to get around the block that we have on our bank account for any payments to them. As of May, they billed us for $516 (we terminated on the 7th day of our free trial via multiple emails and a phone call) and then signed an affidavit with our bank that we have a contract so they could use our new debit card info for auto-billing. This is FRAUDULENT and we have had zero contact from customer service in 3 weeks since we filed a claim.

[sensitive content hidden] the Customer Service Rep. - would not get back to me on issues, did not try to help when I was beyond frustrated, sticks to the party line "sign into your back end" even though that was the entire issue. Refuses to cancel billing.

Nothing. Absolutely nothing!!!!! Never used it

Wasn't POS based. Was web based and I apparently didn't understand that

Easy to set up and initial entry of inventory was very straight forward.

Lack of human support options. We have lost more revenue waiting to speak with Lightspeed technical support that we spent on the system. DO NOT BUY Lightspeed unless your business has only plain vanilla types of customer interactions because you will not be able to reach anyone at Lightspeed for assistance after your get their system..

Nothing. Maybe the fancy logo. But this not a functioning product for the real world.

From start to finish. We already used square and was wanting something that integrated into the inventory management from our store so to showcase inventory in live view. They have zero ability to implement all the new technology they promised. They will send you a link to their website (which is public) And let you figure it out. There is zero customer support. We built our entire site exactly in the technology they said to. And that was it. No support. Our web development team had a few simple questions and it was two weeks of non stop calls and emails, and finally we got a sales rep who then said they are sending us to someone else.

It's a relatively easy system to navigate. Permission settings are acceptable. Reporting is decent but all very basic unless you purchase Analytics. We use the software for multiple locations but keep separate inventories at each location. We can easily see inventory at other locations, transfer inventory from store to store effortlessly. Creating inventory items is easy as well as setting up pricing rules. Able to customize receipts, labels, and transfer paperwork with some HTML knowledge. Sales are smooth as well. Split payments are pretty easy and relatively intuitive.

No really good way to do rentals. We are a tennis shop and rent/demo racquets. We had to come up with our own solution.

B2C eCom is great - and can use the existing inventory; we have it set up as a separate location so we can see all inventory across eCom and retail - until you want to add B2B. It's difficult and expensive to add B2B and have it work the same as eCom. We learned, much later, that we need to have a separate website, a separate database of inventory and we would not have visibility into this inventory from our retail or eCom side. Huge disappointment. The eCom module is not native to LS. They purchased the product and have integrated it into LS - so their APIs won't even allow you to have that visibility.

Support is good for the most part. Simple things, but, holy smokes the printing!!! First, you have to use Firefox to get the printing to work at all. But Firefox constantly loses the printer default settings. So swithching printers throughout the day between labels, transfers, receipts...causes Firefox to throw up allover the printer settings. This happens daily, sometimes several times during the day. It's ridiculous. Support doesn't give a good answer - they tell us to follow the documentation. But that doesn't fix anything. Many times during the day we have to go back into the Firefox configuration and reset the default printer. Painful.