isolved

3.9 (448)
Where People Heroes Grow

Overall rating

3.9 /5
(448)
Value for Money
3.8/5
Features
3.9/5
Ease of Use
3.9/5
Customer Support
3.7/5

76%
recommended this app
Sort by

448 Reviews

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great software and support for benefits and hr

Reviewed on 23/05/2020

Great option if you are looking for a software focused on HR and benefits without payroll.

Great option if you are looking for a software focused on HR and benefits without payroll.

Pros

Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills.

Cons

I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to isolved

Better quality, less complicated, software is modern and continuously improves.
Mischele
Overall rating
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use but powerful

Reviewed on 29/09/2022

While the price may seem steep, it has a lot of functionality that can save on time spent by...

While the price may seem steep, it has a lot of functionality that can save on time spent by in-house employees. For our company, it has definitely paid for itself in my time savings alone. It does take a fair amount of time to set up, but they have an entire team to walk you through the whole process, making it easy.

Pros

We like the ease of use and fast processing. Previously, we had done payroll entirely in-house. ISolved, however, takes care of nearly everything, freeing me up to perform other functions within the company. It takes care of all tax filings, wage garnishments, direct deposits, PTO tracking, and benefits. Employees can now access all their information on their own, make any needed changes, and print copies of paycheck stubs and W-2s without having to ask me. It is user-friendly and relatively easy to navigate the system. There are a wide variety of available preset reports and, if you can't find what you need, they will create a custom report for you. Calling them gets you a real, friendly person who is usually very helpful.

Cons

Lately, I have had some issues getting a callback. Although calling our Relations Manager usually resolves this issue. And, because it has so many functions, it sometimes takes some looking to find out where they have placed a little-used feature when you want it

David
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Quite possibly the worst software I have ever used...

Reviewed on 09/09/2015

Pros

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

Cons

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

Dawn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall Great

Reviewed on 06/07/2023

Pros

iSolved is easy on the eyes, easy for employees to clock in/out, and navigate in the employee self service area. On the back end for employers, there are a lot of options for administrators to run reports.

Cons

The benefits enrollment portal is not easy to use for employees. It does not allow an employee to look at the benefit options side by side. It would be nice if it would be able to suggest what plan an employee should enroll in.

Response from isolved

Hello Dawn! Thank you for taking the time to leave this review of isolved. We are happy to hear that our platform is easy for your employees to navigate & you are happy with the many options for administrations to run reports.

In terms of the benefits enrollment portal not being easy to use, I have sent this feedback to our support team so we can continue to improve our platform and services. We appreciate your business.

Jaylene
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Isolved Solutions that don't break the bank

Reviewed on 17/08/2022

It's been an adventure, but the rewards and benefits have definitely outweighed any struggles.

It's been an adventure, but the rewards and benefits have definitely outweighed any struggles.

Pros

The customization that is possible with the software was the most attractive aspect. Especially for the cost, this product allows small businesses enjoy the same quality of services that larger fortune 500 organizations.

Cons

There isn't much that I don't like about the software; however, one thing that I would say that has been an issue is the time zone differences between me and available support team members. Especially, if they are based out of the east coast, I find that there is only a 1-2 window to conduct business out of Alaska.

Alternatives Considered

BambooHR, Paychex Flex and Workday HCM

Reasons for Choosing isolved

They were not able to offer me a single sign on platform to monitor multiple EIN / payrolls.

Switched From

ADP Workforce Now

Reasons for Switching to isolved

The price and comparison of benefits
Brandy
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

First time experience

Reviewed on 26/09/2019

It was a rough start as we are brand new to ISolved. I think that the transition could've been...

It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Pros

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Cons

I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing isolved

We made the switch from ADP ezlabormanager because we wanted everything on one platform. We did not have much choice to switch to ISolved as Sage was bought out by them.

Reasons for Switching to isolved

We didn't choose iSolved by choice, we were transitioned in because iSolved bought out our previous payroll company. We thought that it would be better than the company we were with based on the demos, but had an extremely rough start and second guessing that decision. I think that maybe it will get better and if not we will have to go separate paths. I'm learning a lot but will need more help to figure out what I want to do.
Michelle
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product for the Money!

Reviewed on 25/09/2019

We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits,...

We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits, Time, iHire, LMS, COBRA, 401K file feed.

Pros

I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!

Cons

That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.

Michelle
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iSolved is a good product, easy to use and they have great customer service.

Reviewed on 17/05/2023

Good experience

Good experience

Pros

I like the customer service because they will take all the steps needed to help you.

Cons

Some features are not yet in place, but they do take feedback and I do see things being implemented.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing isolved

The reporting features were not as good and the cost.

Switched From

Paylocity

Reasons for Switching to isolved

ADP was too expensive
Beverly
Overall rating
  • Industry: Textiles
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Human Resources Daily User

Reviewed on 17/05/2023

Pros

Employee access, payroll is easy to use, timekeeping is easy to use

Cons

Points tracking, salaried employees who never use a timecard have to go to a timecard to request time off, no way to put notes on the termination screen-have to use another screen.

Response from isolved

Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions. Mackenzie Cotton, Reference & Reputation Manager - [email protected]

Melissa
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Service

Reviewed on 19/04/2018

Had increased efficiencies in my department

Had increased efficiencies in my department

Pros

Isolved has allowed us to streamline our HR Department by combining all the modules in to one database. The reporting is great and the customer service is amazing

Cons

The ESS could be more user friendly and they are just at the beginning of being Mobile friendly. They have a lot of work to do on their App.

Audra
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

There's good, there's bad, and there's ugly

Reviewed on 22/08/2019

I also want to point out that when comparing vendors, be sure to inquire if you are charged for...

I also want to point out that when comparing vendors, be sure to inquire if you are charged for every employee or just those participating in FSA. It recently came to light that we are being charged a per head fee for every employee, regardless of whether they participate in FSA or not. I have to look into this further, but I don't think this was true when we were with ADP.

Pros

As an end-user employee and as an admin of this product, I find it to be robust in its feature set and easy to navigate. The GUI is fairly clean. In fact, I like the PRODUCT so much that I previously wrote many glowing reviews; alas, things have changed on the customer service end.

Cons

We started using iSolved January 2016 and everything was AMAZING until shortly after Infinisource spun off iSolved as its own company. Sadly, since then, we have had numerous tax issues. More importantly, when you report an issue to the tax department, it takes eons to hear back from them. In fact, I have had to repeatedly pester them to get any sort of response. I want to be clear that the general (non-tax) Customer Service is fairly good, it is only the tax customer service that is a major fail. It is because the tax issues are so frequent and take up far too much of my time, that I have been left with no choice but to go back to bid Q1 2020.

Alternatives Considered

Paycom, ADP Workforce Now, Paychex Flex and PrimePay

Reasons for Choosing isolved

ADP as a company was too big to efficiently navigate. It seemed that for every simple question we had we got transferred multiple times before we could get an answer. Cost was another factor that sent us to bid.

Switched From

ADP Workforce Now

Reasons for Switching to isolved

Robust software at a very good cost at the time.
Colleen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ease of use and robust features

Reviewed on 08/04/2022

We use iSolved to run payroll, manage recruitment and onboarding, open enrollment, benefits...

We use iSolved to run payroll, manage recruitment and onboarding, open enrollment, benefits administration and other HR data. We love how easy it is for employees to have one login for most of their needs.

Pros

iSolved allows us to manage so much of our payroll and HR workflows in one program that is easy to use.

Cons

Nothing that I can think of, we like all of the features we currently use.

Alternatives Considered

Paycor

Reasons for Choosing isolved

Had a terrible implementation and experience with software and customer service.

Reasons for Switching to isolved

Offered more features we needed, and Proxus gave us white glove implementation and customer service.
Cindy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iSolved

Reviewed on 16/09/2022

We have had a good experience with iSolved.

We have had a good experience with iSolved.

Pros

The ease of use and accessibility for our employees. Onboarding new employees is simple as well.

Cons

The inability to customize the menus and some other features.

Sofia
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It does what it should do

Reviewed on 13/08/2021

It can make payroll a simple process, but at the same time, it can make payroll reporting a...

It can make payroll a simple process, but at the same time, it can make payroll reporting a confusing process too.

Pros

The product is easy to use once you get the hang of it. It is a little redundant sometimes but it's accuracy has been tested too many times, and it always delivers. I like how easy it is to input payroll, and process reports. It is very quick.

Cons

I feel that someone could have a little hard time getting the hang of it when first implemented. All in all it is a very accurate program, it has potential, it's report writer is very powerful, but requires extensive computers knowledge to navigate through the multiple layers of a report.

Alternatives Considered

Paylocity

Reasons for Choosing isolved

Paychex seemed a little more complicated than ISolved in processing payroll.

Switched From

Paychex Flex

Reasons for Switching to isolved

Price
Stephanie
Overall rating
  • Industry: Textiles
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great HCM for small/medium size businesses

Reviewed on 26/09/2019

Overall, iSolved is a great product. They are constantly improving and I can't wait for what's to...

Overall, iSolved is a great product. They are constantly improving and I can't wait for what's to come!

Pros

I like that the product is all in one and that it is relatively easy for my employees to find the information they need.

Cons

The things I like the least would be the change in customer service, I enjoyed having a dedicated rep; we got to know each other and our people. The growing pains have been a challenge (especially with the tax team -- but we're HR professionals, we get it!!). I wish some features that were promised years ago, actually have been implemented.

Alternatives Considered

Dayforce HCM, Paycom, ADP Workforce Now, Paychex Flex and Paycor

Reasons for Switching to isolved

Cost, User Interface, Features, Customer Support
Karen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use software with lots of functionality

Reviewed on 14/09/2022

Pros

I enjoy the timekeeping and payroll parts of this software. I enjoy the ease of use from a manager standpoint and the ability to keep up with time accurately and quickly adjust errors of timecards. The payroll function is great, as we still have overall control but iSolved manages the major processing components of the processing.

Cons

Would like more in depth report functionality and ease of using and finding reports.

Alternatives Considered

Paychex Flex

Reasons for Choosing isolved

We grew too large to do payroll processing in house.

Reasons for Switching to isolved

Ability to offer all products we needed at a reasonable price. Recommendation from our benefit administrator.
Rebecca
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iSolved HCM Technology Review

Reviewed on 27/09/2019

iSolved has been a definite improvement over our previous software experiences.It is a great asset!

iSolved has been a definite improvement over our previous software experiences.It is a great asset!

Pros

I love that this software is constantly being developed to offer greater benefits to organizations. I am looking forward to the improved scheduling features. Customizing reports and payrolls is a huge benefit.

Cons

Scheduling is still under development. Look forward to trying the improvements!

Jenessa
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Terrible product with terrible protocols

Reviewed on 30/12/2016

As an employee, user of iSolved for payroll, I completely despise this software. It is actually...

As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed!

The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!!

Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time.

When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours!

Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient.

I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

Susan
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

iSolved HCM review

Reviewed on 27/09/2019

Pros

User friendly with full HCM features and continued expansion

Cons

UI needs a facelift and the support team takes a prolonged period of time to address issues

Lisa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A More Simplified System

Reviewed on 03/05/2023

My overall experience with iSolved is great. It has simplified my HR and PR fuctioning.

My overall experience with iSolved is great. It has simplified my HR and PR fuctioning.

Pros

I love that the employees can be more active in their time tracking and PTO tracking, payroll is fairly simple and customer service is great

Cons

I think that creating your own reports could be simpler

Jerri
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Isolved Saves Time

Reviewed on 17/09/2022

WE moved to Isolved (Infinisource) in 2014 and have had relatively little issues with the service...

WE moved to Isolved (Infinisource) in 2014 and have had relatively little issues with the service and have saved money. Who doesn't like that!

Pros

Using Isolved on a daily basis is simple and streamlined. Customer service is always available to assist you if you run into an issue.

Cons

They seem to continually update and I don't have the time to review all the added features.

Colin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Poor service

Reviewed on 20/06/2020

Their support structure is VERY poor. No continuity of service. Every call is like calling them the...

Their support structure is VERY poor. No continuity of service. Every call is like calling them the first time since you are not assigned a support person. Generic number to call. Generic email to send to.

The MOST frustrating situation is the most recent and the reason for my review. As owner, I don’t have time to chase down issues with payroll so when I received a notice from the state that we didn’t pay our payroll taxes, I immediately called the main number and as always, dealing with a new person, I described the issue: iSolved took the money out of my account; they need to pay the state. I was told someone would call me back. Never did.

So I called again to a new person. I had to repeat the whole story again, with agitation this time. I was told I needed to email the letter from the state and it would be forwarded to the tax dept for handling. So I did.

Next the state called me asking for the payment. I told the person I had twice reached out to the payroll company who took the taxes out of my account and I had twice contacted them to handle it.

This week I received a LETTER OF DEFAULT from the state giving me until this Sunday to pay or they would put a lien on my business. I placed another call to the generic main number and told the story a third time with MUCH aggravation. I was told to send the letter to be sent to the tax dept. I demanded to talk to the tax dept. I was promised a call back. Nothing. So I had to pay it online myself to avoid default

Pros

It has many features available for the user

Cons

Not intuitive. Usually have to call to figure out what I need to do

Kelly
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

iSolved HCM Technology Review

Reviewed on 25/09/2019

Oor accountign department has had some major issues with iSolved. As far as Ledgers ad taxes. ...

Oor accountign department has had some major issues with iSolved. As far as Ledgers ad taxes. Also, our invoices have not always been correct.

Pros

I like that iSolved is your one stop shop. I can get any information on an employee that I need. I like how it cuts down on most paper work that we need for compliance relation issues.

Cons

I am the benefits coordinator for my company therefore I have some issues when it comes to edi feeds and what the limited capabilities are for our companies benefits. It can also help to be more user friendly. We use it everyday, but we have some users that do not use it as often and there are some things that are difficult to find.

Amy
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible Company

Reviewed on 29/06/2023

Isolve bought out our payroll company that we loved, and they did a great job. Once ISOLVE took...

Isolve bought out our payroll company that we loved, and they did a great job. Once ISOLVE took over it went downhill. This is the worse payroll company out there. The customer service is terrible.

Pros

System time attendance was fairly easy to use.

Cons

Their Customer service is absolutely horrible. System issues constantly. Terrible company and would not recommend to anyone.

Response from isolved

We apologize for your experience with isolved and that we haven't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Becka
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iSolved HCM Technology review

Reviewed on 26/09/2019

lots of time saving

lots of time saving

Pros

All encompassing, clean view, Employee interaction

Cons

customer service response time, inability to see more than one screen at the same time

Alternatives Considered

Paychex Flex

Reasons for Choosing isolved

Timeforce issues, plus looking for Payroll processing capabilities

Reasons for Switching to isolved

Cost for capabilities