isolved

3.9 (409)
Employ, enable, and empower your workforce!

Overall rating

3.9 /5
(409)
Value for Money
3.8/5
Features
3.8/5
Ease of Use
3.9/5
Customer Support
3.6/5

75%
recommended this app
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409 Reviews

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great software and support for benefits and hr

Reviewed on 23/05/2020

Great option if you are looking for a software focused on HR and benefits without payroll.

Pros

Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills.

Cons

I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to isolved

Better quality, less complicated, software is modern and continuously improves.
Brandy
Overall rating
  • Industry: Entertainment
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

First time experience

Reviewed on 26/09/2019

It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Pros

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Cons

I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing isolved

We made the switch from ADP ezlabormanager because we wanted everything on one platform. We did not have much choice to switch to ISolved as Sage was bought out by them.

Reasons for Switching to isolved

We didn't choose iSolved by choice, we were transitioned in because iSolved bought out our previous payroll company. We thought that it would be better than the company we were with based on the demos, but had an extremely rough start and second guessing that decision. I think that maybe it will get better and if not we will have to go separate paths. I'm learning a lot but will need more help to figure out what I want to do.
David
Overall rating
  • Industry: Construction
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Quite possibly the worst software I have ever used...

Reviewed on 09/09/2015

Pros

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

Cons

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

Michelle
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product for the Money!

Reviewed on 25/09/2019

We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits, Time, iHire, LMS, COBRA, 401K file feed.

Pros

I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!

Cons

That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.

Morgan
Overall rating
  • Industry: Financial Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Getting better all the time!

Reviewed on 25/09/2019

iSolved is a great system and I love that there are new updates all the time!

Pros

Easy to use for both admin and end user.

Cons

I wish there was a favorites menu for reports

Alternatives Considered

Ascentis

Reasons for Choosing isolved

The reporting and ease of use with UltiPro was awful. Their support staff were only trained on the system and most of the time did not have actual HR or payroll knowledge.

Reasons for Switching to isolved

We bought iSolved through an Accounting firm because we value the specialized support they offer such as actual CPA's, tax experts, HR experts, etc.
Cindy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iSolved

Reviewed on 16/09/2022

We have had a good experience with iSolved.

Pros

The ease of use and accessibility for our employees. Onboarding new employees is simple as well.

Cons

The inability to customize the menus and some other features.

Tiffany
Overall rating
  • Industry: Veterinary
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best Payroll Experience I have had yet!

Reviewed on 28/12/2020

Overall, we are very satisfied with the software and the customer service that we have received from the software.

Pros

They have a quick button that allows you to click and easily click and easily add a new hire. Different tabs allow the administrator to know if they are working on an employee, working on the business, working on the setup. The software is robust enough to create and manage all of your employee benefits.

Cons

Learning how to navigate the payroll system took more time than I had experienced with past payroll companies. I had to create my own cheat sheet that was simple, that would have been nice for them to provide for new users.

Gina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this HRIS!!

Reviewed on 19/09/2022

LOVED the team and the dedicated reps. For sure best service around for such a wonderful tool!

Pros

Robust and super easy to use - very user friendly!

Cons

Would be nice if there was a built in expense feature too!

Alternatives Considered

ADP TotalSource

Reasons for Choosing isolved

The service was horrible from ADP

Switched From

ADP Workforce Now

Reasons for Switching to isolved

Better price point. Better customer service!
Deb
Overall rating
  • Industry: Libraries
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buyer beware

Reviewed on 03/10/2022

We purchased the TimeForce II solution to handle time and labor tracking. After a few years, we looked into adding payroll and HR services. However, the price for those services was way more expensive than other vendors. When we chose an alternative vendor, we found that we would need to continue paying for the service for a year, even though they were no longer providing the service, and there was no way to export our data to the new system. We had to manually enter all the data by hand from poorly designed reports and screen shots for some things that had no reports.

Pros

It was an improvement over manual time-keeping and served as a decent entry-level option

Cons

Set up is not intuitive. When you add a new employee they may or may not actually be attached to their supervisor. Reporting features are limited. There are some things that you just can't get from the system, like pending leave requests. There is NO OPTION to export your data if you terminate the product. The fees increase without notice every year. You cannot terminate the product before the end of your annual license agreement.

Melissa
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Service

Reviewed on 19/04/2018

Had increased efficiencies in my department

Pros

Isolved has allowed us to streamline our HR Department by combining all the modules in to one database. The reporting is great and the customer service is amazing

Cons

The ESS could be more user friendly and they are just at the beginning of being Mobile friendly. They have a lot of work to do on their App.

Tracy
Overall rating
  • Industry: Farming
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

From an isolved supporter :)

Reviewed on 01/04/2022

Excellent, nothing buy excellence :)

Pros

At my previous employer I helped make the selection and implement isolved and it was so nice to work with the isolved implementation and customer service team. We had isolved timeclock, payroll, benefits elections, onboarding and ACA at my previous. When I started my new position the company was only using isolved for payroll processing and that was it. In the first year we changed to isolved time, added onboarding, benefits elections and ACA in twelve months time. Just recently we added the 360 integration for our 401K plan as well. Each step felt like someone was inhouse assisting me through each part of the implementation. I didn't have a worry since this was my second time doing this and I knew what to expect and boy did they deliver.

Cons

Nothing to report at this time. With isolved philosophy of constantly improving their program there is little time to worry about anything that may not be functioning to my standards. It's like they are reading my mind :)

Kimber
Overall rating
  • Industry: Accounting
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best online Payroll Software I have used

Reviewed on 07/10/2019

Overall I love using this software and I have been doing payroll for many years and used many different softwares. This is still my favorite.

Pros

I love that I can see all my changes in real time. I can view everything that will process before it processes. This allows me to catch any errors ahead of sending the file.

Cons

The customer service is not the best. They have gotten too big is my opinion and there have been some mess ups on their side which have been unprofessional. They do always fix the problems, but I don't think they should have happened in the first place.

Karen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use software with lots of functionality

Reviewed on 14/09/2022

Pros

I enjoy the timekeeping and payroll parts of this software. I enjoy the ease of use from a manager standpoint and the ability to keep up with time accurately and quickly adjust errors of timecards. The payroll function is great, as we still have overall control but iSolved manages the major processing components of the processing.

Cons

Would like more in depth report functionality and ease of using and finding reports.

Alternatives Considered

Paychex Flex

Reasons for Choosing isolved

We grew too large to do payroll processing in house.

Reasons for Switching to isolved

Ability to offer all products we needed at a reasonable price. Recommendation from our benefit administrator.
Grisell
Overall rating
  • Industry: Facilities Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Del Conte's Landscaping

Reviewed on 17/03/2022

Pros

The customer service is great.

Cons

It's not in Spanish
We've had several issues with policies not set up correctly
It's not an app but a web page, sometimes it makes it hard for employees to get set up

Alternatives Considered

Paylogic

Reasons for Choosing isolved

Paycom didn't really offer great customer service

Switched From

Paycom
Jenessa
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Terrible product with terrible protocols

Reviewed on 30/12/2016

As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed!

The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!!

Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time.

When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours!

Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient.

I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

greg
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not so Happy

Reviewed on 26/09/2019

Just o.k.

If it was not for representatives, probably would have left a long time ago!

Pros

navigating the system is pretty easy.
Did love representative in support.

Cons

Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call.

Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module.

Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology.

Been having a terrible time with timesaver support and getting PTO set up.

Dont like the fact that are taxes were not paid.

Jerri
Overall rating
  • Industry: Legal Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Isolved Saves Time

Reviewed on 17/09/2022

WE moved to Isolved (Infinisource) in 2014 and have had relatively little issues with the service and have saved money. Who doesn't like that!

Pros

Using Isolved on a daily basis is simple and streamlined. Customer service is always available to assist you if you run into an issue.

Cons

They seem to continually update and I don't have the time to review all the added features.

Colin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Poor service

Reviewed on 20/06/2020

Their support structure is VERY poor. No continuity of service. Every call is like calling them the first time since you are not assigned a support person. Generic number to call. Generic email to send to.

The MOST frustrating situation is the most recent and the reason for my review. As owner, I don’t have time to chase down issues with payroll so when I received a notice from the state that we didn’t pay our payroll taxes, I immediately called the main number and as always, dealing with a new person, I described the issue: iSolved took the money out of my account; they need to pay the state. I was told someone would call me back. Never did.

So I called again to a new person. I had to repeat the whole story again, with agitation this time. I was told I needed to email the letter from the state and it would be forwarded to the tax dept for handling. So I did.

Next the state called me asking for the payment. I told the person I had twice reached out to the payroll company who took the taxes out of my account and I had twice contacted them to handle it.

This week I received a LETTER OF DEFAULT from the state giving me until this Sunday to pay or they would put a lien on my business. I placed another call to the generic main number and told the story a third time with MUCH aggravation. I was told to send the letter to be sent to the tax dept. I demanded to talk to the tax dept. I was promised a call back. Nothing. So I had to pay it online myself to avoid default

Pros

It has many features available for the user

Cons

Not intuitive. Usually have to call to figure out what I need to do

cynthia
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

AssetHR and iSolved

Reviewed on 26/09/2019

It has been very good and has resolved many issues from streamline the payroll process, data entry and eliminating errors. We are excited about adding iHire to our platform. Also, the open enrollment function ROCKS!

Pros

AssetHR and their customer services is above industry standards. They are responsive and helpful EVERY time we need assistance or have a "dumb" question. Love the relationship we have with the team and technology is great.

Cons

Sometimes the main tabs can be confusing as I am a new user. Not clear where to find things.

Stephanie
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ISolved continues to evolve!

Reviewed on 31/03/2022

As a fully remote company we have used iSolved to connect with our employees on various levels including online time and attendance tracking, performance management and open enrollment for benefits administration. ISolved has aided us in being more compliant and more effective with our People Operations and Employee Engagement.

Pros

iSolved is easy to navigate as an end user and a client administrator I continue to enjoy learning how to leverage the ever growing suite of tools and functionality being unlocked in the iSolved People Cloud.

Cons

The software is fantastic but there continues to be room for improvement with direct client account management. It would be nice to have more visibility to tickets/case numbers submitted and associated status updates for issues, implementations and payroll tax reporting

Becka
Overall rating
  • Industry: Education Management
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iSolved HCM Technology review

Reviewed on 26/09/2019

lots of time saving

Pros

All encompassing, clean view, Employee interaction

Cons

customer service response time, inability to see more than one screen at the same time

Alternatives Considered

Paychex Flex

Reasons for Choosing isolved

Timeforce issues, plus looking for Payroll processing capabilities

Reasons for Switching to isolved

Cost for capabilities
Vicki
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

2 thumbs up

Reviewed on 27/09/2022

Everyone is so easy to work with and very helpful

Pros

Ease of use. The helpful tools, videos, university make navigating this system great!

Cons

I have not yet found a flaw in the system

Sagar
Overall rating
  • Industry: Machinery
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Customer Service

Reviewed on 08/06/2022

Very easy to process payroll.

Pros

iSolved is easy to use. You receive a dedicated customer service representative for your account.

Cons

There can be more functionality and customization on the website.

Alternatives Considered

Paycom and Paychex Flex

Reasons for Choosing isolved

Customer Service

Switched From

ADP Workforce Now

Reasons for Switching to isolved

Customer Service
Valerie
Overall rating
  • Industry: Banking
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Comprehensive and Service Orientated

Reviewed on 26/09/2019

I am very pleased and feel I am getting a great value for my money

Pros

The software meets all your HRIS and payroll needs. The additional services through Infinisource and FMLA administration are useful for a small HR team.

Cons

I'd love to have more options for security that can be assigned to each area such as Assets only instead of the overall category.

Customer service can be slow to respond.

Alternatives Considered

Dayforce HCM

Reasons for Choosing isolved

Sage ABRA was outdated and unable to accomodate the reporting requirements of a growing organization.
Verified Reviewer
Overall rating
  • Industry: Dairy
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible customer support

Reviewed on 10/06/2022

There was no help figuring out my 401k enrollment. I emailed several times and was given a 25 page pdf to follow. Except it didn't work. So I called AGAIN. Lady was rude told me my old password was the password she just gave me. Turns out that didn't work because I had Isolved at a former job. weeks have gone by and no one is helpful. Also....when I first asked about enrolling they replied....we sent you an email. I looked and waited. NOTHING. Again I contact them...they then forward me an email that went to my personal email account 5 months ago. REALLY? I've asked for a supervisor 3 times. NOthing.

Pros

nothing there is nothing I like when customer service is so poor

Cons

why are all of these fields required??