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753 Reviews

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I've been an ADP user since 1999 and it's always been growing with us!
Reviewed on 05/12/2017
Pros
Constant updates and ADP actually listens to the feedback of their customers. I LOVE having a dedicated manager to answer my questions or to direct me in the right direction.
Cons
I wish that when setting up a new tax that needs an ID #, that ADP would handle contacting the state for id #'s, etc.
Response from ADP
Hi Heather -
Thank you for providing a positive review of our WFN platform. We appreciate your business and loyalty to ADP!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The customer service is outstanding even late at night.
Reviewed on 15/02/2021
I have been using this software and ADP for 5 years. There have been more than a few times where something went seriously wrong on a payroll day and I was not able to run the payroll at my normal time. Inevitably, I am up late finishing it, "Murphy's law" happens, and I run into a problem on that particular night. It is nice to know I can get help when I need it.
Pros
This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.
Cons
ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.
Alternatives Considered
Paychex FlexReasons for Choosing RUN Powered by ADP
Reliability and certainty that my tax payments would be made for the business on time.Reasons for Switching to RUN Powered by ADP
My accountant at the time had some experience from clients using it and recommended it to me to use.Response from ADP
William,
We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are glad to hear you find a user friendly experience within RUN along with quality support from the RUN Service Team.
Thank you for the feedback on the fee structure. We are always working to enhance RUN and delight our users so we value your insights.
- Your RUN Powered by ADP? Team

- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
OK for Payroll, Terrible for Taxes
Reviewed on 25/08/2022
Software is great, company is difficult.
Pros
Easy to process payroll and requires very oversight on customer end.
Cons
ADP Run continuously fails to file taxes and makes it so you don’t want to leave because you want to make sure things finally get resolved but try and prevent it from happening again.
Alternatives Considered
Paychex FlexReasons for Choosing RUN Powered by ADP
CostSwitched From
PaylocityReasons for Switching to RUN Powered by ADP
Software ease of ise- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Payroll made easier
Reviewed on 08/02/2023
I find it easy to use and customer service responsive.
Pros
It is user friendly. I can find information needed with ease. It has an app for the staff to use for taxes and timekeeping.
Cons
Some of the new safeguards were not working well because it now requires an email verification that was taking to long to get to my email. They seem to be better now.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great payroll solution for small business
Reviewed on 17/08/2020
Pros
It's fairly easy to start using. I love that they take over tax filings. It's easy to add a new employee. Customer service is pretty quick to respond by chat or email. It has every feature I need, including customized deductions. Direct deposit is very fast and reliable.
Cons
The user interface is sometimes strange: I want it to adapt better to different size screens. I want to sort employees when running payroll. Sometimes notifications for new services can't be dismissed.
Response from ADP
David,
Thank you for your review of RUN Powered by ADP?.
We love hearing that our RUN Powered by ADP? is not only easy and intuitive for you, but that it also provides peace of mind when it comes to taxes and regulatory compliance. We appreciate your feedback and as always we continue to strive to add value to your organization and to add time back into your day through our products and services.
- Your RUN Powered by ADP? Team
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ADP Run is user-friendly
Reviewed on 01/07/2022
My overall experience has been really good. Their customer service has been excellent as well.
Pros
ADP Run is exceptionally easy to use for payroll. The screens are pretty self explanatory and ADP sends you e-mail notices to remind you to post your payroll. The payroll reports that you can generate also integrate easily on other software.
Cons
There is very little that I dislike about this software. The only issue that once you post your payroll, there can be no changes. I wish that there was a 30 minute grace period, but overall, ADP really did think of everything.
Alternatives Considered
QuickBooks PayrollReasons for Choosing RUN Powered by ADP
This gave us a way to do direct deposit and avoid all hand-cut checks.Switched From
QuickBooks PayrollReasons for Switching to RUN Powered by ADP
It seemed to be the easiest to use, both from a time standpoint and was not too complicated. Also, it featured back-up customer service to help us along the way.- Industry: Real Estate
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good software but expensive
Reviewed on 09/06/2020
Liked it and ADP but the price went up. Interesting that when I requested no increase I got it once but not again. When I said I was going to leave I wasn’t offered anything to keep my account. Months later I got calls and a million emails offering me months for free and no W2 charges. I would have stayed since I liked the product and the company and would have liked not to go through the pain of a change.
Pros
Easygoing use. Reports very good.access. ADP provides lots of HR info.
Cons
It is quite easy to use. The reports are well designed and easy toI asked about no increase I got it once but not again. When I said I was going to leakreques
Alternatives Considered
Paychex FlexReasons for Switching to RUN Powered by ADP
They gave us a good offer and the change was seamlessResponse from ADP
Joan,
Thank you for your feedback on RUN Powered by ADP?!
We are happy to hear that RUN? provided you with features and functionality that are easy to use and efficient, allowing you more time to focus on your small business.
We appreciate your feedback and our RUN? Service Team would love the opportunity to discuss your experience with you. We hope to partner with you again on your payroll and human capital management needs.
- Your RUN Powered by ADP? Team
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Payroll Taxes
Reviewed on 09/06/2020
It is not different than Paychex. Just big corporate software. It works well, but if you have a problem you are working with giant companies. Not sure with Paychex, but ADP customer service was horrific.
Pros
Actual payroll processing and data entry of employees and payroll is easy.
Cons
I had payroll tax issues that were not resolved by customer service, and in fact were made worse, causing a fine and back taxes.
Alternatives Considered
Paychex FlexReasons for Switching to RUN Powered by ADP
It seemed easier and less time consuming, but in the end, when payroll taxes were entered incorrectly, it turned into a nightmare.Response from ADP
Thank you for your review of RUN Powered by ADP?.
We love hearing that RUN Powered by ADP? is not only easy and intuitive for you, but it also streamlines your payroll processing. Our RUN? Service Team would like to ensure your tax concerns are resolved, we look forward to connecting with you.
As always, we strive to add value to your organization and add time back into your day through our products and services enabling you to focus on what matters most.
- Your RUN Powered by ADP? Team
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mostly Easy to Use
Reviewed on 10/01/2023
Helping us keep in compliance with State law.
Pros
Timekeeping feature is a great timesaver.
Cons
There are still glitches with changing employee status (say from contractor to full time employee) Have had to call the help desk EVERY time I do this.
Alternatives Considered
Paychex FlexReasons for Choosing RUN Powered by ADP
Had more features and was a good price.Reasons for Switching to RUN Powered by ADP
Was offered by our benefits broker so we changed when we started Employee Benefits
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Easy Option, not the best
Reviewed on 23/02/2022
Gets the job done, but you will need to keep on top of your tax notices and payments to ensure nothing is missed.
Pros
Easy to do payroll on and off site. Easy to update employee information and allows employees to log in and retrieve their stubs from mobile app.
Cons
There is major room for improvement for Run by ADP to be a more comprehensive HR/Payroll software, which is what they advertise themselves to be.
Reasons for Choosing RUN Powered by ADP
Cost.Switched From
PaylocityReasons for Switching to RUN Powered by ADP
Ease of use and costResponse from ADP
Meg,
We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you.
Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.
-Your RUN Powered by ADP® Team
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to Use Payroll Software
Reviewed on 22/02/2021
I had a great experience using this software and ultimately only switched due to the need to offer benefits.
Pros
The software is intuitive, easy-to-use and secure.
Cons
I have no complaints apart from the constant password changing required.
Reasons for Switching to RUN Powered by ADP
I was offered a great introductory price as well as some incentives from my bank (Chase)Response from ADP
Kristen,
Thank you for your feedback on RUN Powered by ADP?!
We are happy to hear that RUN? provides you with features and functionality that are easy to use and efficient, allowing you more time to focus on your small business.
We appreciate your partnership on your payroll and human capital management needs.
- Your RUN Powered by ADP? Team
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Run Powered By ADP Is So Easy To Use!
Reviewed on 03/12/2019
I save so much more time using RUN by ADP for payroll and employee management. It takes a lot off of my plate and the fact that I can access it from anywhere is a wonderful bonus. The app works so well on my phone that I've processed payroll while out of town many times with no trouble at all. Payroll should be quick, simple, accessible and ADP RUN delivers on all of those needs.
Pros
The ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it.
Cons
My main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website.
Response from ADP
Jillian,
Thank you for your feedback on RUN Powered by ADP?!
We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient, especially when on the go! I have passed along your product feedback in regards to Employee Access, would like to hear more detail on the website issues your employees experienced.
We value your long standing relationship and appreciate you taking the time to provide these insights on your experience!
- Your RUN Powered by ADP? Team
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great product with inconsistent customer service
Reviewed on 22/01/2022
I have not found a better more affordable option. It does everything I need it to do and requires very little effort on my end. I appreciate that it just requires me to tap a few buttons to rub my payroll. I need something that is quick and easy.
Pros
The website and mobile app are very easy to use. Being able to run payroll on the go is very helpful but you can’t add an employee from the mobile app.
Cons
I hate that I can’t add an employee from the app. It has made it difficult sometimes. I also despise the long wait times for customer service. They have a call back option that they say you won’t lose your spot using but it generally takes hours to get a call back. That’s an absurd amount of time.I also hate the nonstop sales calls. I had to threaten to close all my accounts to get the calls to stop. The timekeeping with adp run was a nightmare. If there are any errors it causes issues with running payroll from the app.
Reasons for Switching to RUN Powered by ADP
Ease of use and the app functionality.Response from ADP
Juanita,
We are happy to hear that overall you find ease of use and helpful functionality within RUN Powered by ADP®.
We appreciate your feedback on the Mobile app and wait times and have passed this along for review.
Your feedback is very important to us here at ADP so we thank you for the review.
- Your RUN Powered by ADP® Team
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Makes Payroll Simple and Easy
Reviewed on 02/08/2018
Pros
I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information.
Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes.
I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know.
This is a great option for payroll for businesses.
Cons
The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.
- Industry: Photography
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fantastic Program - Too Big for Small Business
Reviewed on 24/11/2021
If not for the higher cost, we would still be with RUN ADP and I highly recommend. The program was really solid and the customer service outstanding. Cost was the downside for us but I believe they may now have some options for smaller businesses that may fit better from a cost perspective.
Pros
Run ADP was intuitive, easy to navigate and use, even for a non-HR person. I was able to take care of payroll quickly and efficiently, without any of the bugs or quirks that some of the other payroll software programs seem to have. If I had a question or needed help with anything, their customer service was available and incredibly helpful.
Cons
This software was just far too robust for our small business. It had lots of bells and whistles that we just didn't need or use. The cost was much higher than other payroll programs and ultimately, we left Run by ADP for a smaller company with a simpler program at a more streamlined price.
Response from ADP
Sara,
We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you.
Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.
We appreciate your feedback on the price structure and have passed this information along for review.
-Your RUN Powered by ADP® Team
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
As A Small Business That Just Started in December 2019, I Feel Taken Advantage Of!
Reviewed on 15/05/2020
I just wanted to know how much ADP would cost. Upon talking to the saleswoman over the phone she basically pushed me into going with ADP because there was a promotion going on at the time. From the moment I began using it things have not gone smoothly. I was hit with a couple of NSFs which I admit is my fault because of the bank I am currently using. But also I experienced financial hardship due to the pandemic. I was unable to afford ADP for the month of April. Because of this, they deactivated my account without any real warning. The thing is, the account was still functional, so I even added the time management feature for my employees. I was super excited about that. When I got my PPP loan, I immediately called ADP and scheduled payment that I owed so that my payroll feature would not be suspended. That's when I found out that the account had been deactivated. Instead of reactivating, they offered me a new one and an even bigger discount. But they realized that they had to file Q1 taxes. So they closed the new account, voided the payroll for that account, and reactivated the first account I had. Which is what should have been done in the first place. I was advised to use another method to pay my employees for the pay period until they get my account in order. Somehow, today, I receive an invoice for the payroll I ran even though it was voided. I am being charged for services that I didn't even get to use.
Every time I turn around I am having to give them more and more $
Pros
It's very comprehensive and easy to use. Initially seems like you can get a good deal and that the product is worth the price.
Cons
It turns out to be too expensive and it's like they don't get that they charge nearly $400 a month while other companies charge $40. They are not friendly enough for new small businesses and offer no flexibility during hardship such as the pandemic. I ended up having to shell out hundreds of dollars just because I couldn't afford to use the software. When dealing with customer service, things also tend to get unorganized and confusing when they don't have to be.
Response from ADP
Beverly,
We understand the hardship during these times and putting your business and employees first is front of mind. Your RUN? Support Team will be reaching out to ensure full resolution of these matters. We appreciate your partnership and trust more than ever and look forward to connecting to restore that balance.
-Your RUN? Support Team
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
ADP Canada Review
Reviewed on 26/02/2021
Again this review is for ADP Canada vs ADP U.S. but in short: If you find another option, go with another option.
Pros
Once I had run payroll a few times it's easy enough to use. I don't use their HR support or anything but calculating payroll is straightforward. It's great that the tax totals are calculated automatically and they file year-end paperwork for you.
Cons
I'll state that this review is for ADP Canada (vs ADP U.S.) I'm with a very small U.S. based nonprofit with just just a couple employees in Canada, and switched to ADP from calculating taxes manually. Using ADP is the lesser of two evils but it hasn't been a great experience. I run payroll semi-monthly and once, for no apparent reason (their rep couldn't explain why it happened) they initiated the second half of the month's payrun at the same time as the first, and charged us a $150 fee to do so, which they never refunded. Their chat support is helpful but if it's "unavailable" you have to call and it's always a 1-2 hour wait. You can request a call back but any time I do that they never actually call me back. The interface is also pretty low-tech.
Response from ADP
Hi Brooke,
Thank you for the review - we appreciate all feedback to ensure we are supporting your small business in the best way possible.
I am unable to locate your account information, but will pass along this feedback to the ADP Canada Team to see if they are able to locate your account and further assist with your concerns.
-Your RUN Powered by ADP? Team
- Industry: Insurance
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Once set-up ...works good
Reviewed on 01/09/2018
Run is a overall a good software because it allows me to focus on running my business and not keeping track of time and submitting tax reports. Before using this software I was spending hours each month capturing time accurately, saving it into spreadsheets, paying my team and filing reports.
Pros
Once set-up, this system is a good way to easily manage my payroll. The Run software integrates with the ADP Time and Attendance software which is how my employees clock-in and out each day. I hit 1 button and the software automatically brings in the total hours worked for each person and auto calculates if there is overtime due. The software also allows me to have a file for each employee. Finally, the system captures everything so pulling reports is simple. I can run payroll reports for the whole team or individual employees with the blink of an eye.
Cons
The worst part of this software is getting it set-up. Once I agreed to purchase I got connected with a software installation person. This sounded great except she was in there over seas call center and we had a slight language barrier. It took much longer than it should have but we did get through it. Unfortunately this poor customer service has continued for the whole 2 years I have been on the software. However, typically things works correctly so thankfully I am only calling for support a few times a year.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ADP: The Ultimate Payroll Solution
Reviewed on 27/11/2018
I wish I could go back to RUN or upgrade to Workforce Now. ADP 411 still helps me when I call needing advice or information and I'm not even a customer anymore. I have zero complaints about ADP. From the service to the functionality to the design, they have always delivered excellence in my experience.
Pros
It's simple enough to navigate even if you haven't used RUN before. The features are organized in a way that makes sense, and if you have any trouble you can always call and someone will help you. The support is hands-down the best "feature" because ADP service is above and beyond what you get elsewhere. The guidance they offer is sound and they do everything they can to seek more informed recommendations if you ever have a grey-area question. They also prepare filings on time and without error.
Cons
The only thing I disliked was that we outgrew RUN at my current company and had to upgrade to a solution that suits businesses with 50+ FTE headcount. ADP does offer other platforms that serve a larger scale, so it's not a big deal as long as you upgrade to another ADP product. I would never recommend switching to another provider. It's been a nightmare for me to be forced to work with a new company which I won't name here. You can't even call them a competitor because they do 5% of the work ADP did for me and they charge twice the price.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Run will help your small business
Reviewed on 22/11/2022
Pros
It is very user friendly. For small business it gets the job done. I would encourage everyone to get their HR support and the legal club. That gets you access to lawyers for a 30 minute consultation and can help you make the right decision for your company. Payroll, taxes, garnishments, and more become very easy to do when you have Run.
Cons
After you get over 50 people it's limitations start to become apparent. Sometimes the system glitches and a raise you put in doesn't happen on the paycheck. The customer support is often not based in America but it isn't terrible. The worst part about the customer support are they waits, but over the past few months they have gotten shorter.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great human resource management tool.
Reviewed on 07/08/2017
Pros
Great human resource management tool that is easy to use. I love that it gives you real-time reports and lets you create reports that are calculated by the time you have been working. It is very convenient that ADP tool is compatible with many other project management tools and can be easily integrated.
Cons
ADP is a web-based tool with smart time tracking. I wish it could track how many time you have spent on each client with one simple click. The general invoice system is very user-friendly and straightforward however currency change is not an available feature. Detailed visual overviews help plan your time and resources better and offers valuable insights, however the interface is a little boring.

- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good software with horrible customer support.
Reviewed on 08/06/2021
Not very good, multiple sales people, and just plan horrible client support.
Pros
Was easy to use as long as you did not need to make an adjustment or had a question. Calculation and reports wise was very solid.
Cons
CUSTOMER SERVICE. Any changes or questions took valuable time away on hold or a waiting game as all requests were emailed to a group bank of people and you may have multiple confirmations and questions coming from different people in no particular order to track.
Response from ADP
Steven,
We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs.
We are sorry to hear of your experience with the RUN Service Team and will pass along this feedback along.
Your feedback is very important to us here at ADP so we thank you for the review.
- Your RUN Powered by ADP? Team
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ADP Run
Reviewed on 19/07/2022
ADP tends to start at low prices and increase become pricey after initial terms. Software is excellent. Customer service is average sometimes difficult to get answers.
Pros
Software is very intuitive easy to administer.
Cons
Customer Service/pricey after initial terms
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Decent product
Reviewed on 14/02/2020
Pros
Ease of use, well respected company. Good PTO tracking.
Cons
The product is very expensive and does not integrate easily with QBO.
Alternatives Considered
Paychex FlexResponse from ADP
Craig,
Thank you for taking the time to post a review about RUN Powered by ADP?. We are thrilled to hear you find RUN? "Easy to use".
We appreciate and value your feedback regarding your Quick books integration. Here at ADP?, we are continuously improving our features based on your feedback.
- Your RUN Powered by ADP? Team
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect Payroll Software for Small Businesses
Reviewed on 17/01/2019
Anytime I have a question, I can get an answer quickly, day or night. Their support and customer service is excellent. They make it a seamless process to add employees, set up payroll, etc.
Pros
We chose to go with ADP because of the ease of use for a small business. It's perfect for running payroll and keeping track of everything for you, including worker's comp insurance, benefits, 401K, etc. We, as a small business, wear many hats and HR/Payroll isn't necessarily our forte so it's a weight off of our shoulders to feel great about the process for payroll and deductions without it being a huge hassle.
We also appreciate that employees can log in and make any changes they need to or see pay stubs.
Cons
ADP does cost a bit, but the easy of use is totally worth it for us. The other annoying thing is that someone is constantly calling to sell us more services.