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762 Reviews

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I've been an ADP user since 1999 and it's always been growing with us!
Reviewed on 05/12/2017
Pros
Constant updates and ADP actually listens to the feedback of their customers. I LOVE having a dedicated manager to answer my questions or to direct me in the right direction.
Cons
I wish that when setting up a new tax that needs an ID #, that ADP would handle contacting the state for id #'s, etc.
Response from ADP
Hi Heather -
Thank you for providing a positive review of our WFN platform. We appreciate your business and loyalty to ADP!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The customer service is outstanding even late at night.
Reviewed on 15/02/2021
I have been using this software and ADP for 5 years. There have been more than a few times where...
I have been using this software and ADP for 5 years. There have been more than a few times where something went seriously wrong on a payroll day and I was not able to run the payroll at my normal time. Inevitably, I am up late finishing it, "Murphy's law" happens, and I run into a problem on that particular night. It is nice to know I can get help when I need it.
Pros
This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.
Cons
ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.
Alternatives Considered
Paychex FlexReasons for Choosing RUN Powered by ADP
Reliability and certainty that my tax payments would be made for the business on time.Reasons for Switching to RUN Powered by ADP
My accountant at the time had some experience from clients using it and recommended it to me to use.Response from ADP
William,
We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are glad to hear you find a user friendly experience within RUN along with quality support from the RUN Service Team.
Thank you for the feedback on the fee structure. We are always working to enhance RUN and delight our users so we value your insights.
- Your RUN Powered by ADP? Team

- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
OK for Payroll, Terrible for Taxes
Reviewed on 25/08/2022
Software is great, company is difficult.
Software is great, company is difficult.
Pros
Easy to process payroll and requires very oversight on customer end.
Cons
ADP Run continuously fails to file taxes and makes it so you don’t want to leave because you want to make sure things finally get resolved but try and prevent it from happening again.
Alternatives Considered
Paychex FlexReasons for Choosing RUN Powered by ADP
CostSwitched From
PaylocityReasons for Switching to RUN Powered by ADP
Software ease of ise- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
my opinion 2
Reviewed on 16/06/2023
adp paying our payroll taxes is a task taken out of our hands and is done correctly and cost very...
adp paying our payroll taxes is a task taken out of our hands and is done correctly and cost very little.
Pros
easy for employees to see their hours and pay stubs. very easy to set up new employees in their system and have things work the first time.
Cons
app sometimes does not work so employees can not clock in or out. this then has to be corrected by admin so it adds extra work for them when things lock up
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Run Powered by ADP
Reviewed on 29/08/2019
I am glad to see that more attention has been given to the app. I used to have a lot of frustration...
I am glad to see that more attention has been given to the app. I used to have a lot of frustration with the app and have not seen as many problems as in the past. Please continue making improvements to the app!
Pros
It does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!
Cons
When I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.
Response from ADP
Lynnette,
Thank you for providing this valuable feedback about your experience with RUN Powered by ADP?!
We are pleased to hear you find RUN Powered by ADP? to be easy and efficient, especially the mobile app that allows for on demand access!
I will relay your login access feedback to our Product Team for further review.
We thank you for your valued partnership and appreciate your insights!
- Your RUN Powered by ADP? Team
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great payroll solution for small business
Reviewed on 17/08/2020
Pros
It's fairly easy to start using. I love that they take over tax filings. It's easy to add a new employee. Customer service is pretty quick to respond by chat or email. It has every feature I need, including customized deductions. Direct deposit is very fast and reliable.
Cons
The user interface is sometimes strange: I want it to adapt better to different size screens. I want to sort employees when running payroll. Sometimes notifications for new services can't be dismissed.
Response from ADP
David,
Thank you for your review of RUN Powered by ADP?.
We love hearing that our RUN Powered by ADP? is not only easy and intuitive for you, but that it also provides peace of mind when it comes to taxes and regulatory compliance. We appreciate your feedback and as always we continue to strive to add value to your organization and to add time back into your day through our products and services.
- Your RUN Powered by ADP? Team
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ADP Run is user-friendly
Reviewed on 01/07/2022
My overall experience has been really good. Their customer service has been excellent as well.
My overall experience has been really good. Their customer service has been excellent as well.
Pros
ADP Run is exceptionally easy to use for payroll. The screens are pretty self explanatory and ADP sends you e-mail notices to remind you to post your payroll. The payroll reports that you can generate also integrate easily on other software.
Cons
There is very little that I dislike about this software. The only issue that once you post your payroll, there can be no changes. I wish that there was a 30 minute grace period, but overall, ADP really did think of everything.
Alternatives Considered
QuickBooks PayrollReasons for Choosing RUN Powered by ADP
This gave us a way to do direct deposit and avoid all hand-cut checks.Switched From
QuickBooks PayrollReasons for Switching to RUN Powered by ADP
It seemed to be the easiest to use, both from a time standpoint and was not too complicated. Also, it featured back-up customer service to help us along the way.- Industry: Real Estate
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good software but expensive
Reviewed on 09/06/2020
Liked it and ADP but the price went up. Interesting that when I requested no increase I got it...
Liked it and ADP but the price went up. Interesting that when I requested no increase I got it once but not again. When I said I was going to leave I wasn’t offered anything to keep my account. Months later I got calls and a million emails offering me months for free and no W2 charges. I would have stayed since I liked the product and the company and would have liked not to go through the pain of a change.
Pros
Easygoing use. Reports very good.access. ADP provides lots of HR info.
Cons
It is quite easy to use. The reports are well designed and easy toI asked about no increase I got it once but not again. When I said I was going to leakreques
Alternatives Considered
Paychex FlexReasons for Switching to RUN Powered by ADP
They gave us a good offer and the change was seamlessResponse from ADP
Joan,
Thank you for your feedback on RUN Powered by ADP?!
We are happy to hear that RUN? provided you with features and functionality that are easy to use and efficient, allowing you more time to focus on your small business.
We appreciate your feedback and our RUN? Service Team would love the opportunity to discuss your experience with you. We hope to partner with you again on your payroll and human capital management needs.
- Your RUN Powered by ADP? Team
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Payroll Taxes
Reviewed on 09/06/2020
It is not different than Paychex. Just big corporate software. It works well, but if you have a...
It is not different than Paychex. Just big corporate software. It works well, but if you have a problem you are working with giant companies. Not sure with Paychex, but ADP customer service was horrific.
Pros
Actual payroll processing and data entry of employees and payroll is easy.
Cons
I had payroll tax issues that were not resolved by customer service, and in fact were made worse, causing a fine and back taxes.
Alternatives Considered
Paychex FlexReasons for Switching to RUN Powered by ADP
It seemed easier and less time consuming, but in the end, when payroll taxes were entered incorrectly, it turned into a nightmare.Response from ADP
Thank you for your review of RUN Powered by ADP?.
We love hearing that RUN Powered by ADP? is not only easy and intuitive for you, but it also streamlines your payroll processing. Our RUN? Service Team would like to ensure your tax concerns are resolved, we look forward to connecting with you.
As always, we strive to add value to your organization and add time back into your day through our products and services enabling you to focus on what matters most.
- Your RUN Powered by ADP? Team

- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Easy Option, not the best
Reviewed on 23/02/2022
Gets the job done, but you will need to keep on top of your tax notices and payments to ensure...
Gets the job done, but you will need to keep on top of your tax notices and payments to ensure nothing is missed.
Pros
Easy to do payroll on and off site. Easy to update employee information and allows employees to log in and retrieve their stubs from mobile app.
Cons
There is major room for improvement for Run by ADP to be a more comprehensive HR/Payroll software, which is what they advertise themselves to be.
Reasons for Choosing RUN Powered by ADP
Cost.Switched From
PaylocityReasons for Switching to RUN Powered by ADP
Ease of use and costResponse from ADP
Meg,
We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you.
Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.
-Your RUN Powered by ADP® Team
- Industry: Management Consulting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fully Featured But....
Reviewed on 25/01/2022
RUN is mostly fine and gets the job done. It can be improved by allowing more self-service options...
RUN is mostly fine and gets the job done. It can be improved by allowing more self-service options for adjusting payroll. Also, they do not offer a service to mail 1099 forms to contractors individually. They mail the forms to the business owner and expect them to mail it individually. This seems to be something they should offer pretty easily.
Pros
The service technically has everything you need to run payroll pretty easily on a regular basis. You can pay both w2 employees and contractors with a few clicks.
Cons
To edit a payroll that has been submitted but not yet processed, you literally need to call ADP customer support. There is no way to adjust payroll once it has been submitted on a self serve basis. This is very annoying. Also, the reporting isnt as intuitive as it should be. They mostly want you to use their canned reporting. They do not offer the option to mail 1099 forms to your contractors indiivudally.
Reasons for Choosing RUN Powered by ADP
Great promotional pricingSwitched From
GustoReasons for Switching to RUN Powered by ADP
Promotional pricing for my clientsResponse from ADP
Yanek,
Laurie,
Thank you for taking the time to post this review of RUN Powered by ADP®.
How wonderful to hear that RUN® provides you with the information and access you require at your fingertips and top notch customer service, empowering you to focus on your business!
We hear your feedback on self service functionality and reporting and have passed this along to our Product Team.
We appreciate your valuable insights!
-Your RUN Powered by ADP® Team
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HR and Payroll Support
Reviewed on 03/07/2020
I have worked with ADP for over 4 years now and anytime someone tries to get me to switch to their...
I have worked with ADP for over 4 years now and anytime someone tries to get me to switch to their company, they just do not measure up to ADP Run.
Pros
User friendly. Reports at your fingertips and if you cannot find a report just call the customer service line and they will create or walk you through pulling the report. Their customer service team has always been top notch and helpful. For forms for new employees they have it. Need Policy and Procedures for your office they have it. There is a world of resources through this software that you can easily get to by computer or lets say your out of the office and need to run payroll, no problem they have an app for that as well.
Cons
I honestly do not have a complaint. The only thing I could suggest is on the Payroll Moblie App it would be helpful if I could make employee changes without having to log in to a computer but definitely not a deal breaker.
Alternatives Considered
Paychex FlexReasons for Switching to RUN Powered by ADP
See above response.Response from ADP
Becky,
We couldn't be more pleased to hear that our partnership empowers you to handle your human capital management needs with ease -- allowing you to plug that valuable time back into your business.
We appreciate your feedback on the RUN? Mobile App and have passed it along to our product team for review.
Sincerely,
Your RUN? Service Team
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ADP Payroll
Reviewed on 15/02/2022
Pros
It makes tracking wages and employment records easy to track.
Cons
Some documents are tricky to locate. Each pay stub has to be downloaded individually unless put together in a custom reports package.
Response from ADP
Emmarose,
We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you.
Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.
-Your RUN Powered by ADP® Team
- Industry: Photography
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fantastic Program - Too Big for Small Business
Reviewed on 24/11/2021
If not for the higher cost, we would still be with RUN ADP and I highly recommend. The program was...
If not for the higher cost, we would still be with RUN ADP and I highly recommend. The program was really solid and the customer service outstanding. Cost was the downside for us but I believe they may now have some options for smaller businesses that may fit better from a cost perspective.
Pros
Run ADP was intuitive, easy to navigate and use, even for a non-HR person. I was able to take care of payroll quickly and efficiently, without any of the bugs or quirks that some of the other payroll software programs seem to have. If I had a question or needed help with anything, their customer service was available and incredibly helpful.
Cons
This software was just far too robust for our small business. It had lots of bells and whistles that we just didn't need or use. The cost was much higher than other payroll programs and ultimately, we left Run by ADP for a smaller company with a simpler program at a more streamlined price.
Response from ADP
Sara,
We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you.
Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.
We appreciate your feedback on the price structure and have passed this information along for review.
-Your RUN Powered by ADP® Team
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
As A Small Business That Just Started in December 2019, I Feel Taken Advantage Of!
Reviewed on 15/05/2020
I just wanted to know how much ADP would cost. Upon talking to the saleswoman over the phone she...
I just wanted to know how much ADP would cost. Upon talking to the saleswoman over the phone she basically pushed me into going with ADP because there was a promotion going on at the time. From the moment I began using it things have not gone smoothly. I was hit with a couple of NSFs which I admit is my fault because of the bank I am currently using. But also I experienced financial hardship due to the pandemic. I was unable to afford ADP for the month of April. Because of this, they deactivated my account without any real warning. The thing is, the account was still functional, so I even added the time management feature for my employees. I was super excited about that. When I got my PPP loan, I immediately called ADP and scheduled payment that I owed so that my payroll feature would not be suspended. That's when I found out that the account had been deactivated. Instead of reactivating, they offered me a new one and an even bigger discount. But they realized that they had to file Q1 taxes. So they closed the new account, voided the payroll for that account, and reactivated the first account I had. Which is what should have been done in the first place. I was advised to use another method to pay my employees for the pay period until they get my account in order. Somehow, today, I receive an invoice for the payroll I ran even though it was voided. I am being charged for services that I didn't even get to use.
Every time I turn around I am having to give them more and more $
Pros
It's very comprehensive and easy to use. Initially seems like you can get a good deal and that the product is worth the price.
Cons
It turns out to be too expensive and it's like they don't get that they charge nearly $400 a month while other companies charge $40. They are not friendly enough for new small businesses and offer no flexibility during hardship such as the pandemic. I ended up having to shell out hundreds of dollars just because I couldn't afford to use the software. When dealing with customer service, things also tend to get unorganized and confusing when they don't have to be.
Response from ADP
Beverly,
We understand the hardship during these times and putting your business and employees first is front of mind. Your RUN? Support Team will be reaching out to ensure full resolution of these matters. We appreciate your partnership and trust more than ever and look forward to connecting to restore that balance.
-Your RUN? Support Team
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
ADP Canada Review
Reviewed on 26/02/2021
Again this review is for ADP Canada vs ADP U.S. but in short: If you find another option, go with...
Again this review is for ADP Canada vs ADP U.S. but in short: If you find another option, go with another option.
Pros
Once I had run payroll a few times it's easy enough to use. I don't use their HR support or anything but calculating payroll is straightforward. It's great that the tax totals are calculated automatically and they file year-end paperwork for you.
Cons
I'll state that this review is for ADP Canada (vs ADP U.S.) I'm with a very small U.S. based nonprofit with just just a couple employees in Canada, and switched to ADP from calculating taxes manually. Using ADP is the lesser of two evils but it hasn't been a great experience. I run payroll semi-monthly and once, for no apparent reason (their rep couldn't explain why it happened) they initiated the second half of the month's payrun at the same time as the first, and charged us a $150 fee to do so, which they never refunded. Their chat support is helpful but if it's "unavailable" you have to call and it's always a 1-2 hour wait. You can request a call back but any time I do that they never actually call me back. The interface is also pretty low-tech.
Response from ADP
Hi Brooke,
Thank you for the review - we appreciate all feedback to ensure we are supporting your small business in the best way possible.
I am unable to locate your account information, but will pass along this feedback to the ADP Canada Team to see if they are able to locate your account and further assist with your concerns.
-Your RUN Powered by ADP? Team
- Industry: Insurance
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Once set-up ...works good
Reviewed on 01/09/2018
Run is a overall a good software because it allows me to focus on running my business and not...
Run is a overall a good software because it allows me to focus on running my business and not keeping track of time and submitting tax reports. Before using this software I was spending hours each month capturing time accurately, saving it into spreadsheets, paying my team and filing reports.
Pros
Once set-up, this system is a good way to easily manage my payroll. The Run software integrates with the ADP Time and Attendance software which is how my employees clock-in and out each day. I hit 1 button and the software automatically brings in the total hours worked for each person and auto calculates if there is overtime due. The software also allows me to have a file for each employee. Finally, the system captures everything so pulling reports is simple. I can run payroll reports for the whole team or individual employees with the blink of an eye.
Cons
The worst part of this software is getting it set-up. Once I agreed to purchase I got connected with a software installation person. This sounded great except she was in there over seas call center and we had a slight language barrier. It took much longer than it should have but we did get through it. Unfortunately this poor customer service has continued for the whole 2 years I have been on the software. However, typically things works correctly so thankfully I am only calling for support a few times a year.
- Industry: Printing
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top of the Line Payroll Processing
Reviewed on 03/01/2022
We love that employees have their own portals to check their deposits and see past pay stubs. No...
We love that employees have their own portals to check their deposits and see past pay stubs. No more requests for copies of lost pay stubs, or people wanting to see details. It frees management up to grow our business and focus on our customers, while keeping employees informed and happy.
Pros
Our company started using ADP many, many years ago. Back when you had to call in on the telephone and give employee hours. In the years since we have tried other services, just to see if we were truly getting the best service out there. And I feel confident saying that yes, RUN by ADP is the best payroll service out there. It's simple to use, efficient and simply does what you need it to do for payroll. Direct deposit or printed checks, your employees have options.
Cons
We tried using their timeclock add-on and were not a fan. But it was a trial and easy to return.
Response from ADP
Megan,
We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you.
Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.
-Your RUN Powered by ADP® Team
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ADP is great product for any company
Reviewed on 03/02/2023
I have four companies that use ADP run and by far ADP is the easiest and most reliable application...
I have four companies that use ADP run and by far ADP is the easiest and most reliable application i have used for processing.
Pros
It was easy to learn and setup. Customer support was outstanding.
Cons
It doesnt always sync up correctly with quickbooks
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for a small business like ours
Reviewed on 12/08/2019
Pros
We started using ADP Run about 5 months ago and by far I am very satisfied. The interface is easy and user friendly. Even when there is something I can't figure out how to do or just want to make sure I don't do wrong, they have this chat that is surprisingly quick and helpful. You get to speak with representative withing 2 min and they not only explain what to do, but also go in and do stuff for you. It is also really helpful that our employees can access their record via app. What is more, it is way more cost friendly than when we were outsourcing the payroll processing.
Cons
I really haven't encountered any problem yet. It seems to hit all the check marks we need. The only problem is that when we were starting they were a bit chaotic, not communicating between each other. We had a different point of connection every week, and it was somewhat frustrating. But despite this initial period, we have been running smoothly.
Response from ADP
Elena,
While I am sure I am not the first, I am very happy to welcome you to the ADP? family!
We are beyond thrilled to hear that you find RUN Powered by ADP? to be easy and accessible for both you and your employees. Partnering with you to make payroll and HR easy and effortless so that you can focus on your business is always front of mind for us.
Thank you for the valuable feedback. We look forward to connecting with you again.
- Your RUN Powered by ADP? Team
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ADP is overall great
Reviewed on 26/07/2022
Pros
I like the ability to process payroll on a consistent basis. ADP allows us the ability to set individual pay parameters for our staff and automatically process payroll for those on a set compensation. I enjoy the reports that can be produced.
Cons
This software should offer reductions for members who have used the software for a long period of time. There are only benefits for new users. The amount of individuals using this product, increases the cost of the product.
Alternatives Considered
Paychex FlexReasons for Switching to RUN Powered by ADP
Features at the time
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good software with horrible customer support.
Reviewed on 08/06/2021
Not very good, multiple sales people, and just plan horrible client support.
Not very good, multiple sales people, and just plan horrible client support.
Pros
Was easy to use as long as you did not need to make an adjustment or had a question. Calculation and reports wise was very solid.
Cons
CUSTOMER SERVICE. Any changes or questions took valuable time away on hold or a waiting game as all requests were emailed to a group bank of people and you may have multiple confirmations and questions coming from different people in no particular order to track.
Response from ADP
Steven,
We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs.
We are sorry to hear of your experience with the RUN Service Team and will pass along this feedback along.
Your feedback is very important to us here at ADP so we thank you for the review.
- Your RUN Powered by ADP? Team
- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Weekly Payroll
Reviewed on 24/09/2019
It takes me less than a minute to process my weekly payroll. Very simple to use and with ADP...
It takes me less than a minute to process my weekly payroll. Very simple to use and with ADP dealing with taxes, a section 125 deduction, and local taxes, it let's me focus on my business.
Pros
Easy to use. Easy to set up. Reasonable Cost. Handles my federal, state, and local taxes. I can do my payroll from just about anywhere.
Cons
Could offer the ability to customize reports for accounting. I don't need to integrate the payroll into my G/L, but formatting reports to allow for easier journal entries would be nice.
Response from ADP
Richard,
Thank you for this stellar review of RUN Powered by ADP?.
Hearing that RUN Powered by ADP? puts time back into your day is music to our ears! We strive to provide you with superior tools and support to enable you to plug that time back into what matters most...your employees and your business.
RUN Powered by ADP? does provide a Custom Report option and our RUN Service Team would be happy to explore this option with you as it relates to your GL. We look forward to hearing from you!
- Your RUN Powered by ADP? Team
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall experience as Admin to use this tool is very decent.
Reviewed on 27/03/2018
Pros
This tool is used for Global Data management (HR & Payroll) by us. Features are very helpful and easy to understand by the end users. Reporting functions is very convenient to customize the report as per user request. This application is compatible with IE browser.
Cons
Time out of one log in session page is less.
It is very sensitive with any Java updates.
Application is not running in all browsers with ease.
Sometime will face issue of unexpected outage of the tool.
Response from ADP
Hi -
Thank you for your review of our Workforce Now system. I am glad the tool is very helpful and easy for you to use.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Reasonable option for smaller business
Reviewed on 22/07/2022
Software itself is a good experience, at an okay price, especially for smaller businesses, but...
Software itself is a good experience, at an okay price, especially for smaller businesses, but customer service and tax/state assistance are not great. Beware of this fact when assessing ADP compared to other payroll vendors.
Pros
Software itself works great. It made it easy to add new employees, manage payroll, and can integrate with a large variety of other systems, like Xero, for accounting, retirement, etc.
Cons
For the price, there could be more offered. Company refused to send paper W-2s to current employees who had not consented to electronic delivery. Would only deliver to our office and then I would have to mail out each one, and they charged for basically printing these forms when I could print them from the platform, for free, and mail them myself, which is what I ended up doing.
Takes a very long time to get an answer from their customer support team, and if it relates to unemployment, taxes, etc., the experience is abysmal in those areas. Often, there was either a miscommunication, or a straight.
Also, we ADP Retirement Services for 401(k) and for some odd reason, that system did not fully integrate with RUN, which means I still had to do certain things manually.