Verizon Connect Reviews

Offers quality service to its customers while maintaining a good attitude.

Everything was fine to me, I haven't noticed anything negative about it yet.

Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.

Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.

I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.

Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!

Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal

There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it

The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.

The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.

It updates very quickly where driver locations are.

There is nothing I dislike about this product.

[sensitive content hidden] was awesome, great communication, excellent explanations and follow up.

Non at the moment, like the product and service.

Verizon Connect is a great service for businesses of any size to manage their internet services.

The set up of Verizon Connect is a lengthy process but worth it once completed.

The portal looks good and gives the exec's the warm and fuzzies

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Ease of set up and use. We have a small fleet that Verizon helps us track

Cost of initial set up was high. We had to wait to get an installer to our location

Nothing really it always lagged on info.

Realtime information was never reliable.

What I like most about Verizon Connect is how easy it is to manage all daily operations in my office.

There is nothing I currently have found that I dislike about Verizon Connect.

Terrible scam company that purchased the previous GPS company

Tried to cancel the service for 3 years, would just send out an early cancelation fee we had to pay before they canceled. Would not let us set the account to non renewal, would not tell us when our renewal dates were. Cancelation requests would not be responded to until after the renewal dates which we found out after the fact

Easy to navigate and schedule our techs.

Would like it when send out the reminder to customers to send the time and address also.

The ease of usage, doesnt freeze or make you have to close the app a million times.

Sometimes its hard to find certain things when i am useing the scheding portion of the app.

GPS Dasboard Page, something we used daily

Customer support is horrible! Always got wrong trackers installed, billing was incorrect as we never recieved ordered trackers. Each additional tracker/vehicle locks you into another 3 year contract so I had like 5 contract end dates that I wasn't able to get out of, so now i'm stuck for the next 3 years and will not be able to add anothers to this sytem if I want to move to a competitor. Waited 2 weeks to get a clear answer on what my cost per month was; still waiting over a month to get a negotiated buy out for the rest of the contract. Stay away!

I used Verizon Connect to track a fleet of 35 vehicles. The map is clear to understand. You are able to rename the icons for each vehicle. It was great to use to see the locations for engineer planning and call outs. It was easy to see where there was issues or breakdowns so we could attempt to keep our personnel safe.

I did not get a chance to use some of the enhanced features and did not really receive any opportunity from the provider for training on this.

It is easy to use and reliable holding bandwidth

There is not anything per se that I didn't like.

The ability to use it anywhere at anytime.

price was a little more than I had thought it would be

It was fairly accurate and was easy to navigate

Their administrative side is so disorganized that it makes the whole product not worth using. We canceled our subscription a year ago due to lack of support and now they're still trying to charge us even after we have emails stating that everything was settled.