athenaOne Reviews

The EMR was initially easy to set up. The billing functionality was adequate at first

Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation.

AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools. Its robust analytics empower informed decision-making, while the responsive customer support ensures any issues are promptly addressed, making it a reliable choice for healthcare providers.

While athenaOne offers robust features, its steep learning curve can be daunting for new users. Additionally, customer support response times may vary, leading to frustration when critical issues arise. Overall, navigation can feel cumbersome, affecting overall user experience.

Athena asks for client feedback (often and in different ways) and actually acts on those suggestions. In this way, Athena develops a product that is more useful to the users.

CSC interactions. Support is not tailored to the sophistication of the user. Often times, we contact support as a last resort after trying various methods to solve the issue. CSC starts at the most basic level of response and then takes additional time to escalate the issue to a higher level of support.

We love all the features AthenaOne has to offer.

Not being able to send faxes without attaching it to a patient.

intuitive, easy to use, all features in one product

format of the medical history sectioon and lack of matching patient self-check in answers with history

The overall appearance of Athena is by far the best I have used so far.

Some of the areas are not very Userfriendly when it comes to credentialing status and Maintenace.

The system is very user friendly once your set up is complete.

Set up is very time consuming, not very turn key.

It is user friendly. I like that it alerts you when patients information needs to be updated.

It is not easy to update patient insurance information.

Ease of use, there are many capabilities for customizing based on my practice's needs.

n/a. There has not been any issues that I can mention for this question.

Billing is fairly easy to work through and train on. Navigation is alright, but there could be some shortcut implemented.

You pay for both the program AND athena employees to work your claims. They honestly don't have the skills and knowledge to effectively manage the AR.

Our practice had fewer errors when it came to billing

The cost was a bit pricey and some of our doctors did have a hard time learning

The Customer Support!! It’s fantastic. The software is a very close second

The price but it is completely justified.

Reliable, seamless integration, user friendly , excellent customer service

I don’t have cons yet, it has a great customer service.

AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients, registration, portal access, etc. in one place. It is also simple to use, with workflows that are simply designed and customizable. Customer service is also great, we can reach them via chat or phone very easily.

There are a few workflows that would be nice to customize even more, such as making the Exam section of the five-step encounter one page instead of having to click to the next page to access the next section (such as moving from HPI to ROS).

Billing ease, reporting, functionality and customer service.

Level of growth and capacity level of As the company grows may be limited.

Easy to log in and get on the site but things change after that.

Cumbersome to maneuver around and find what you are looking for once on the site.

Enhanced collector capabilities. User friendly. Invested in success of clients. Very supportive.

There isn’t anything that I don’t like.

User friendly. Easy to train new staff on it.

Prior auth claims are slow. Hopefully working this out.

The functionality of it, it is easy to use and to navigate.

Sometimes the scheduling feature gets wonky but overall it’s solid

I first tried out Athena Health two years ago, I went to my Primary Care doctor, and they gave me instructions on their portal. I was very anxious for my results, and I logged in and I saw that my results were in. What made it super convenient was that my doctor was able to type notes next to my results saying if they were elevated or higher than normal. I didn't even have to wait for them to call. I had my feedback right in my portal. Thank you, Athena, for making things so easy!

I have no complaints about Athena! Its super convenient

athenaOne was a great system which other colleagues had used for their primary medical practice. It did not suit our practice where we do not bill insurances nor e-prescribe for patients.

athenaOne was a very in-depth system which is great for practices that utilize insurance billing, claims management, and e-prescribing. Unfortunately, our practice does not utilize those features and needed a system far less cumbersome for optimal operations.

Ease of use and HIPAA compliance makes it easy to recommend.

Nothing! This is a great software to use.