Brevo Reviews

What I like most about Brevo is the unlimited contacts, the ease of segmentation, and the excellent e-commerce data integration, which works really well as part of a CRM.

I like least about Brevo is the loading of unnecessary resources in e-commerce, the lack of clarity about the billing process, and the limited automation features for push notifications. Additionally, some features that could be available in the Pro plan, especially those related to e-commerce, are only offered in the more expensive plan.

Ease of configuration, pricing and transactional emails.

That resending a campaign to non-openers requires too many steps.

It is the initial tool for marketing our sellers and products.
Excellent and quick reply from the support.
using screen records has been a great help.

Quite difficult to learn and navigate even for Internet advanced users.
The advanced graphic needs sensitive fingers to complete final adjustments.
Add a magnifying glass connected to your database to help the search of subjects
Could be more user-friendly and to reach the best level I offer our participation free.

Brevo is one of the only providers offering free SMTP with a generous limit! With a free account, you can do a lot of things. I've never had any issues with Brevo, and I say Bravo to them for never changing their pricing for free users.

I find it a shame that you can't have a single account to manage multiple sites. I would've liked it to be a bit like Cloudflare, where you have one account and can add as many sites as you want, and go premium either for all the sites or per site. Because right now, I have to create a separate account for each site, and it’s not practical.

I've been using Brevo for a couple of years now and I absolutely love it. What really stands out to me is its simplicity. The user interface is so intuitive that I can easily understand almost every part of the platform. I'm a big fan of Brevo.

When it comes to coupons, I don't have much to share right now because I've been concentrating more on what I actually need to use rather than what I already have.

Its a complete marketing platform with Ease of Integration with woocommerce and easy user interface . I use it for newsletter 2-3 times a month. Also for statistic of woocommerce sales

I would like better percentage if my emails not go to unwanted or junk email

I like that its easy to use, and i can custom build my email designs as needed

I dont particularly understand the difference between a list and segments (im new in trying email marketing, just fyi)

It's user-friendly, simple to make templates and the ability to send free emails to 300 contacts have been critical to my growth as a small business.

The interface keeps changing. This has been rather frustrating to navigate.

Free to help new entrepreneur in marketplace of e-commerce

some Paid features that easily and important to use, unfortunately it's required upgrade plan and as starter it will not help to move on because not yet know about the marketplace how will be

We use Brevo for our email marketing and contact lists as well as the Conversation module that adds a Chat feature to our company website.

Regarding the Conversation module, I really want more high-level controls to monitor and manage our sales team who all use Brevo to digitally interact with our customer base.

Generally has good email deliverability rates. Wide range of features: email marketing, SMS marketing, live chat, CRM, and marketing automation.

Customization options are limited if you've ever used other popular services then you might be disappointed. There were occasional technical issues that are annoying to have to deal with and try to get customer service help on. And most of all it can get expensive when you scale your list.

Interface is very easy to use, the price is quite competitive, and it includes advanced automation.

The email campaign editor could include more features, and the advanced automation features are not very easy to learn.

Cost effective,easy to use,very good and quick communication from the support department.

Need to give more ptions as Mailchimp platform for example.

It's easy to use, very intuitive, and with a good looking interface.
We've contacted with the support team a couple of times and they gave us a quick answer and solution in both cases.

Recently the price has increased, and some functions that where in our plan are no longer available.

The ability to examine contact-specific metrics from email campaigns, such as who opened the email, who didn't, who clicked on the link, etc., is one of my favorite features of this platform. I can also see how well your campaign is doing because it automatically tracks its results. When it comes to email templates, you have a lot of choices. I like how easy it is to change the layout, color scheme, fonts and backgrounds. The interface is intuitive, and your work is saved in its current state if you need to pause in the middle of the process.

Creating an email may require some graphic design skills. Sometimes it's more trouble than it's worth to drag and drop a bunch of images into the template. The mobile responsiveness is amazing, but there is room for improvement.

Allows graphic designers to create visually appealing email campaigns easily, with pre-designed templates and a drag-and-drop interface. The integration of email marketing with CRM features enables designers to understand their audience better and personalize design elements for higher engagement.

The design capabilities can feel limited compared to more advanced design tools like Adobe Creative Cloud, especially for more complex, custom designs. The reporting features could also be more detailed to provide deeper insights into how specific design elements are performing.

I’ve been impressed with Brevo’s intuitive interface and powerful customization options. The platform makes creating and managing campaigns easy, and its analytics provide clear insights for optimization. Great customer support too. Highly recommended for efficient email marketing.

While Brevo offers many great features, I found its reporting tools to be somewhat limited compared to other platforms particularly with regards to analytics.