Lightspeed POS Reviews

Great POS system for small retailers

Reviewed on 24/05/2021

I'd recommend Lightspeed to anyone. I've used the cloud-based platform in a baby boutique and a home/gift shop. It's served us well in both settings. All our employees have been able to use the system without difficulty and the analytics have given us an advantage in managing operations.

Great system

Reviewed on 28/09/2018

Too Much Work

Reviewed on 03/06/2021

Liked the idea of the loyalty program but it was too fiddly to set up and maintain, so that ended up being a massive waste of resources.

Awsome POS system! Easy for staff, easy for management. Outstanding customer service!

Reviewed on 04/04/2018

Kounta for Cafe Use

Reviewed on 12/03/2017

We have found Kounta to be excellent for our cafe. Staff need no maths skills to operate it easily. the addition of photos makes product selection fast and accurate.

The only thing to watch is disgruntled staff that have been removed from rosters........they can sabotage the system by changing or deleting things. My advice, once they have been given notice immediately remove their access to Kounta and give them other duties until their time has been completed.

Terrible Integration with XERO

Reviewed on 17/07/2018

Absolutely fantastic product, team, and set up.

Reviewed on 14/02/2017

While originally using a completely outdated and problematic POS system, we were put in touch with the team at Kounta. They were explained as being the most genuine team in the business, but always on hand to help and with a system which really spoke for itself.

Not only was the recommendation totally correct, I am now the one spreading the word of just how simple the transition was, and how happy we are with the product.

Not only is it a really easy system to set up and organise, especially with the helpful team over at Tech Panty - a shout out to Andy who is such a 'yes-man' and always on the problem solving case - , we were completely changed over on such a tight time limit with absolutely no stress from our end.

We've been up and running for a few weeks now, and staff members who were completely dedicated to the old systems are now totally sold on the new system Kounta has provided. It is an easy system to set up, use on a day to day basis and fills all of the reporting tick boxes you can have.

The fact that these teams have worked in hospitality really shows through the product; it's set up like it has been trialed for a number of years with all issues that could have arisen already ironed out.

10/10.

Count on Kounta

Reviewed on 05/04/2017

Kounta is the best point of sale.
I have set up five different POS systems since 2000 and Kounta is by far the best and most flexible.
Our business could not have grown as quickly, successfully or efficiently without it.
Absolutely love the production printing set up. Nothing compares.
Team this with Tyro EFTPOS and it's a total winner for fast bar service.

Works well and very simple to use.

Reviewed on 09/07/2018

Ease of use. Good reporting.

The best customer service and support I have experienced!

Reviewed on 11/02/2019

I am new to the hospitality industry and there is so much to learn and I need to learn fast. Kounta's excellent customer service and support has helped me tremendously to streamline my sales and to look professional. With so much to learn in the beginning, it was comforting to have a friendly voice always on the other side of the phone to assist me , and all the staff at Kounta have always been very patient with me (when I don't understand). Service like this is rare, and I absolutely appreciate it. I will always be loyal to this Company and will recommend it to everyone. Kounta has a fantastic product and they have the support to match it in order for you to utilize your products to the fullest and get value for your money. Thank you for a great product but even greater customer service and support!

Buggy and lack of support

Reviewed on 07/09/2017

Worst POS system ever. I would give zero stars if I could.

Service was dismal and a lot of bugs with the program. It seems like the program was half completed when it was released.

While it might perform at a satisfactory level when the business is relatively small and not as busy, this software clearly cannot handle when we have over 100 covers per service as there was no bugs during our quieter service period.

Absolute waste of money and time. Only consolation I have is that I can use the reuse the hardware with other POS system as it was just iPads and cash register.

Little follow up with the problems we had and when they did contact us, 90% of the time they were unable to resolve the issue. We had double prints of orders resulting in wasting and also missing prints of kitchen orders resulting in angry customers and damage to our reputation.

If you are looking to get Kounta because it is cheaper, don't bother. We were happy to get rid of it.

We love kounta!

Reviewed on 25/02/2017

Running a sweet shop can be very busy with lots of products. We love kounta - it works for us and we find the reports and sales by information invaluable!

Kounta Online POS

Reviewed on 15/03/2017

Looking for a POS system for our new business we looked into quite a few. Kounta has been one of the easiest to use. Simple product additions. Great customer interface and fool proof back office. Syncs perfectly with our accounting software. Makes doing business so much easier

Kounta took care of everything we needed effortlessly.

Reviewed on 26/03/2018

Up and running quickly with great support.

Absolutely easy to use, friendly and fast service

Reviewed on 19/03/2018

Kounta is by far the best software i have used.

Reviewed on 09/03/2017

Simple, functional, easy for any age to use, amazing features. I find Kounta really easy to use and they have simplified it enough for my mum to use as well. she isn't overly tech savvy!

Kounta POS

Reviewed on 03/02/2015

I love Kounta and think it is and has every potential to be the most easy to use and efficient POS system on the market.

Pros - VERY well priced and the customer is growing their business along with the growth of Kounta as the updates arrives. It is a simplified well and truly easy to use software. That is the best selling tool for any small businesses to digest and implement asap.

Cons - As Kounta gets busier, the online support I find is starting lag a bit. 2 years ago when I was a customer, I used to get a response to my questions within minutes. Now as a Kounta Partner more like anywhere from 1 hour to next day. Updates usually also seem to come with glitches so seems like more testing needs to be done prior to launching the update.

Overall a great software for small business owners and now its time to allow the software to be integrated into bigger venues that requires more functions!

Bar Saracen

Reviewed on 05/08/2018

Overall, I am very happy with KOUNTA and I believe such systems are the future for the hospitality industry.

So far so good

Reviewed on 20/04/2018

Already listed in my response.

FANTASTIC ADDITION TO OUR POP-UP SHOP

Reviewed on 03/09/2018

Used for our Pop-Up store but now considering if we should change our current system to this - staff loved the ease of it as well

Newbie that you should consider

Reviewed on 28/04/2021

Good customer service and they answer all your question. They are new incomer in restaurant POS. But they keep add new features and integration.

Kounta makes POS easy

Reviewed on 11/01/2018

great product, epic online support via chat, always help me out any time of day. c

Reviewed on 16/02/2018

Kounta - so easy to use

Reviewed on 10/03/2017

We switched to Kounta from another cloud based POS system around 6 months ago. We are very happy with change and glad we made the move. The support team are great and always get back to you. The reporting isn't as good as our old POS however the team are working on this to deliver a new level of reporting in the near future.

So easy, efficient support

Reviewed on 31/03/2019

Glad we moved to this POS system and better in terms of accounting that it has ever been for us. It is really functional and all team from different ages found it great and easy to work with