Buddy Punch Reviews

The software is a good value, easy to use, and the support team is very receptive to suggested changes or add-ons. We've seen several suggestions become a reality which is uncommon when dealing with other software companies.

The app isn't the best, but we do ask for it to do a lot. From GPS tracking to facial recognition; there are good features, but with phone updates, the app has a tendency to lock up.

Easy to use and tracking my hours. Keeps my daily as well as weekly totals in a visible format.

Time punched is recorded in minutes and total time is in tenths. I have to calculate back and forth to figure out how much time I need to complete a week of 40 hours.

I like how it keeps up with our time and we can access our time/edit when we need to.

*photo capture doesn't work half the time and we have to close out and open it back up
*wish it was on every computer that way we can clock in/clock out when we actually need to instead of having to wait for the one computer to be available to use it

Easy to configure and deployEasy to use appGood payroll reportingGeolocation is easy to visualize.

Not really, even though we are not using it for scheduling , its covers our most pressing needs.

The ease of logging in & out in office or remote

Sometimes the punch has not taken - unsure if its an user error or system

Easy to use and intuitive. Making PTO requests.

none yet. The product works as intended.

Buddy Punch is easy to use, especially for someone who is not so good with computers!!!

I have not run into any cons on Buddy Punch.

The ease of login on my phone is extremely convenient

I wish there was a way to clock in when your offline. There be times when a individual phone may be off and it would be helpful to clock in offline then submit the time when your connected again

It gives me exact times i punch in and out, also that it gives me the amount of hours ive

I wish there was a way to save your username and password for faster sign on.

Being able to clock in in my phone, being able to login in anywhere and track my hours

The pending status when you amend d your clocking in or out time

This software has led our business to reduce a lot of costs when it comes to human resources management, payroll and time tracking. We implemented this software into our business as our employees exceeded 8 as we were finding it difficult to keep track of time, work, payroll, etc. This software has really helped us in this regard and we also saved a lot of time.

The only small issues faced were that sometimes the software was a bit slow and the screen gets stuck but otherwise we are quite pleased.

The Buddy Punch Customer Service is EXCELLENT! Poor service is one of the main reasons we left our last scheduling and payroll reporting software.

Would love to see more features such as hiring and onboarding of new employees.

I like the fact that the support staff is very willing to try to accommodate requests that we have.

I would like it if we could put Exempt employees on the system, just to track PTO.

I really like that it tracks and accrues PTO & holiday hours. I don't have to ask anyone what my PTO balance is! I think its smart to be able to add a schedule if you happen to work the same amount of hours each day - much easier to add. I also like that I can add a comment or note of some sort, if needed.

I feel like there are some visual layout aspects that could be improved - or at least offered as a setting option. For example, I a m a visual person - I would love it if I could select a calendar view for seeing what I have entered for the month already. But I realized not everyone would like that layout, hence the suggestion for an optional setting to change the type of view.

Support for users and product development is top notch. Best support ever experienced.

Kiosk punching is great, but the additional step to submit the kiosk timecard is time consuming for the supervisor/managers.

I love how easy it is to access help on any aspect of using the software. You can do their chat and they respond almost immediately. They will even help fix anything from their end if you need the help. I love the facial recognition feature and other features that are offered to ensure that your staff is on the job site in order to sign in. I like how easy the PTO requesting is for the staff and for admin to approve. It's a little bit of work trying to get all of the PTO hours in for all employees, especially if they work different hours and have different PTO hours, but the team at Buddy Punch are always available to help with questions. That is one of the things I think are most important- the great customer serivce. The accessibility to actual people can help is valuable.

I would like to see more options for PTO reporting. I feel that the report for overall PTO has too much info. I would like to see it have an option where you can check off which items you need in the report and then produce the report from what you actually need. It is hard to manage what they offer. This causes me to need to go into each staff account separately to report one by one.

I love many things about this software!
1) It is self-explanatory. Even the most technically-challenged employee can figure out how to use it, for the most part.
2) Edits are made by the employee, and approved by the administrator where other programs require the administrator to make all the changes. This can be daunting depending on how many edits and how many employees there are that need them in a single pay period. With BuddyPunch, it's super easy to get employees to take responsibility for their own errors and edits.
3) This program is available even when our electricity goes out or our server goes down. And it doesn't take up any space on our server. The other time clock software we used to use was always a challenge for our IT experts to reload when they were doing updates due to the amount of space it took up on our server and because it wasn't updated to current technology standards available today. Employees are even able to clock in when they're outside the office doing work.
4) I like that employee messages and their times show up in the same report.

The time card reports are what I like least about this software. Each employee's time card report has to be downloaded separately. I would prefer that all employees show up on one report for more convenience. I end up copying and pasting each employee's excel report into one excel spreadsheet each pay period.

The Customer Support team is super responsive, thorough, and effective. Their support software allows for much quicker response times than you could get on the phone. Their team is knowledgeable about my organization and the way that we use the platform - I have received many helpful suggestions to how we can best leverage the BuddyPunch platform in our sometimes complicated organizational structure. We have had very few issues, but have always received immediate resolutions when anything has come up. The software is straightforward and well-run, and was easily understood by our team of 55+ non-technical staff of all ages. I appreciate that new releases are well-tested before they are launched and free of bugs - the BuddyPunch team does a great job of maintaining the integrity of the application while continuing to add more value to the software frequently. We have had consistent experiences on the web version as well as iOS and Android apps for the life of our subscription.

I would like a little more flexibility in reporting outside of the confines of the predefined reports.

The software has all the features that I currently was using in my spreadsheet - but better as it took human error out of the equation! I gained the reports that tallied PTO (vacations, sick time, personal time) which I had to pull manually from a spreadsheet. Employees are able to enter their own PTO requests (again a time saver). The chat staff has been super helpful to me every single time I have messaged them. They assisted me to get the software ready for a trial run which was very helpful! Every chat session was emailed to me for future reference.

Although they are able to answer every one of my many questions; it would have been helpful to download a readable document for reference.

Buddy Punch is very easy to use. The software is pretty intuitive and I'm glad more features as being added regularly because obviously it make my job easier and often they are features that I didn't even know I needed!

This isn't about the software, but the customer service. I understand the reasons for not providing a customer service number and all seem valid. However, I think it would be a good option for those of us that just can't seem to get a clue on a particular issue. What I will say is that the staff is really responsive and not having a live person to talk to makes this old lady (kinda) figure it out!

Easy to train employees
Easy to set-up and implement
Straight forward user interface
Geofence ability (user must punch in specified areas)

Would like customizable report options
I sometimes forget when setting up a new user to add them to the Geofence. Our company has only one location so an automatic add would be nice.

Ease of use, setup is user friendly, tech support is quick and helpful.

Items that could be improved:
1.) Allow more than one account Manager.

2.)Allowing Account Admin(s) or Manager(s) to make exceptions to punch out rules. I like to have to rules in place, but every once is a blue moon an employee may have permission to punch in early or come back to work early and I want to have access to make exceptions without having to completely remove the rule.

3.) Every once in a while the punch in and out feature is glitchy and doesn't work. Not a common problem, but it does happen sometimes.

Easy to use for admins and employees
Concise reports
Archiving of data is permanent while a paying customer (never lose past timecards)
Reasonably priced

Wish there were better customization options for hour categories (i.e. floating holidays, Jury Duty, etc.)
App for I phone needs improvement (can only view who is punched in currently)

I love how quickly you can log in to the Buddy Punch site and just simply hit the "Clock In" button. The program is incredibly easy to use and required no training at all, which I really appreciated especially since I'm just a very part-time employee who only uses it once a week.It's also really nice to be able to see your cumulated hours for that pay period displayed clearly right next to the "clock in/out" button, so that you can anticipate how much your next paycheck will be (which is great for those of us with irregular working hours who may lose track of how many hours we've worked that pay period!)

The only (minor) con is that it seems like the clock-in page times out fairly quickly. Which is understandable, as it probably does that for security reasons. But sometimes if I only work for an hour or two, it would be convenient if the clock-in/clock-out screen was still up so I didn't have to log back in. But again, this is very minor.