Less Annoying CRM

4.8 (622)
Write a Review!
CRM and inside sales solution for small businesses

Overall rating

4.8 /5
(622)
Value for Money
4.9/5
Features
4.5/5
Ease of Use
4.9/5
Customer Support
4.9/5

97%
recommended this app
Sort by

622 Reviews

David
David
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Exactly as the name promises

Reviewed on 15/11/2023

Very positive in all respects once we get to understand that we're having to accept some compromises...

Very positive in all respects once we get to understand that we're having to accept some compromises in return for affordability and user friendliness.

Pros

It is easy, simple, and just plain works. Sure the feature set is limited, but the price is very very affordable and what it does is easy to understand, use, and benefit from.

Cons

More sophistication would be great, but I get it. Most of us don't use all the features in other CRM systems, and the add-on costs and complications are appalling. Less Annoying is a great compromise and we're very happy.

Doug
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It Really Is Less Annoying

Reviewed on 22/01/2024

Love it. Would recommend it to anyone looking for a CRM that will not break the bank and suck the...

Love it. Would recommend it to anyone looking for a CRM that will not break the bank and suck the life out of you trying to learn and maintain it.

Pros

Very simple and easy to use. Easy to customize for our needs. Great value for the money. Every other CRM I looked at was bloated with features that we didn't need and increased time to learn. Less Annoying CRM provided what we needed. Easy to onboard other members. Customer service response was immediate and helpful.

Cons

Did not have a template for small dealer auto sales. Did my own customization. Very easy.

Alternatives Considered

Bigin by Zoho CRM and HubSpot CRM

Reasons for Switching to Less Annoying CRM

Simple, lean, inexpensive and effective for our needs. Really is very good for small business. Most CRM products are geared for large enterprise.
nigel
nigel
Overall rating
  • Industry: Glass, Ceramics & Concrete
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

does what is says on the tin.... but not much more

Reviewed on 27/06/2018

Pros

ease of use and simplicity are the key words here..... inexpensive and fairly intuitive, overall good Value for Money

Cons

There are very few integrations and it is a little clumsy to use. The format for recording noted doen't make it easy to read and it cannot take in inbound emials into clients records

Albertus
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review November 2024

Reviewed on 14/11/2024

Great and the team is great in responding back on questions.

Great and the team is great in responding back on questions.

Pros

Ease of using the product, and the flexibility to custom to my needs.

Cons

Would have liked to have a e-signing option in the product.
Also have report setup ability to be in the format that I currently use.
But these are not dealbreakers.

Ken
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The name says it all

Reviewed on 04/03/2024

Easy to teach and learn, information is readily available and querying the date is very straight...

Easy to teach and learn, information is readily available and querying the date is very straight forward.

Pros

So very simple to use. We have used other more expensive CRM's and LACRM is head and shoulders the best.

Cons

There's really nothing I don't like. I use it every day and am very happy with sll features and functions. I would say that I don't feel like I am missing anything.

Alternatives Considered

Pipedrive

Reasons for Choosing Less Annoying CRM

Those applications were so complicated and onboarding was non-existent. EVERYTIME i have called LACRM, a nice friendly and helpful person answers the phone.

Reasons for Switching to Less Annoying CRM

Just super easy to use and understand. The learning curve was excellent.
Deniz Nur
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

100% What it says on the label

Reviewed on 04/11/2023

We're very satisfied with Less Annoying CRM. We have a very small sales team and I think it fits...

We're very satisfied with Less Annoying CRM. We have a very small sales team and I think it fits perfectly because it's priced a lot lower than most CRMs, it was easy to set up, but at the same time it still has 95% of the features we wanted. It's saved our sales team maybe adozen hours each week from having to do everything manually, and it's contributed to our revenue from that side thanks to everything now being logged and done in a more systematic way.

Pros

It's a much simpler CRM solution than some of the other well-known ones out there. This meant that its setup took far less than it would've to set up a more complex CRM. But it also manages to maintain an impressive set of features lke automated workflows, email sequences, custom properties, etc.

Cons

It might be a problem if you're planning to quickly expand your sales team. It's only really designed for SMBs and small sales teams so you'd probably have to move over to a different tool once you're past a certain scale.

Alternatives Considered

Sage CRM and Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

We really needed something reasonably priced and easy to manage on the IT side, and the other two looked very complex and were unnecessarily expensive for the scale we wanted.
Kamlesh
Kamlesh
Overall rating
  • Industry: Legal Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Does what it says on the tin - With live support access

Reviewed on 09/05/2024

EXCELLENT. Very freindsly staff and great user interface - VERY customizable.

EXCELLENT. Very freindsly staff and great user interface - VERY customizable.

Pros

It is cost effective with human support, even for us based in the UK.

Cons

I am just missing some automation, but I understand why they can't offer it - as they need to keep things simple.

Carlos
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Associate Project Manager

Reviewed on 23/10/2024

LACRM is a great tool and very easy to use. Therefore loved it.

LACRM is a great tool and very easy to use. Therefore loved it.

Pros

Being able to organize my Tenants and Vendors by region by creating groups.

Cons

lot of manual input. But once information is in, it is a great tool.

David
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Score!!!!!

Reviewed on 31/10/2024

It's been great. I spent years trying to find a CRM that was simple to use, yet effective. Finally...

It's been great. I spent years trying to find a CRM that was simple to use, yet effective. Finally came across LACRM and will only be using them moving forward. Staff is also friendly, which is icing on the cake.

Pros

Simplicity & staff is friendly. No comlaints.

Cons

You already fixed the one complaint I had, completing tasks in bulk.

Carmaria
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Rave about LA review

Reviewed on 14/10/2024

It was good compared to other sites ive used

It was good compared to other sites ive used

Pros

Some of scheduling functions dont work properly

Cons

Nothing i thought it was a great product

William
Overall rating
  • Industry: Animation
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM for small business

Reviewed on 21/02/2024

A friend described using Salesforce for my business as "using a 12-wheeler to move a one-bedroom...

A friend described using Salesforce for my business as "using a 12-wheeler to move a one-bedroom apartment." That's about right. Less Annoying was a far better fit for our needs - just sorry I didn't switch years ago.

Pros

It is inexpensive and easy to use. The support is out of this world.

Cons

Trying to move our Salesforce data was a bit frustrating. There was 10 years of information, way more than we needed, so it slowed things down a bit.

Derek
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use for a novice.

Reviewed on 23/10/2023

Excellent

Excellent

Pros

Easy to use, simple , effective and has totally organized my small business.

Cons

No negative experiences .I cannot complain as the tech team set everything up as I wanted.And I have not needed them since then.Simples

Alternatives Considered

Pipedrive

Reasons for Switching to Less Annoying CRM

Cheaper , easy to use and first class support from a human at no extra cost.
Lee
Overall rating
  • Industry: Utilities
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple to Use & Fantastic Value

Reviewed on 12/06/2024

My overall experience with this company from day one (I have been a customer for many years now) is...

My overall experience with this company from day one (I have been a customer for many years now) is extremely positive! I would not hesitate (and have done in the past) to recommend Less Annoying CRM to friends and colleagues.

Pros

I love how I can store all my leads and contacts in a really simple to use and functional database and for such a low monthly subscription from a cost perspective.
Most of all - I love the Customer Service from this company. The whole team are always so friendly and quick to respond to any questions. The communication is first class as well e.g. with regards to changes to the CRM / software and price changes are announced well in advance. They also do not take their customers for granted and keep in regular contact. They ask for feedback every year. What a lovely positive, enthusiastic bunch of people!

Cons

I honestly cannot think of anything that I would complain about. It more than meets my needs...

Bruce
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Big Help

Reviewed on 30/08/2024

I have recommended this platform to the regular readers of my Substack publication. We all have too...

I have recommended this platform to the regular readers of my Substack publication. We all have too much on our plate to remember; Less Annoying helps me keep track of my priorities - even when I forget!

Pros

I like what comes with the platform. It is owned, managed, and run by people that are passionate about their product. More companies should take a page from their playbook.

Cons

It is easy to under utilize it. (Eight )

Johnny
Overall rating
  • Industry: Venture Capital & Private Equity
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simply the best CRM for small businesses

Reviewed on 08/12/2023

Wonderful. Setting up a small consultancy business is stressful, LACRM makes the somewhat tedious...

Wonderful. Setting up a small consultancy business is stressful, LACRM makes the somewhat tedious elements of databasing, contact archiving, structuring tasks and initiating pipelines effortless. My emails go to the relevant contact notes, my fully integrated google calendar becomes central to planning, not an afterthought. The LACRM team have their own Youtube tutorial series. Perfectly executed instructions on how to use a brilliantly simple bit of software. Excellent customer service too.

Pros

The layout is flexible and counter-intuitive, making it highly user friendly. The click and drag mechanic makes it very easy to use. The ability to build your own fields, data boxes and drop-downs makes this highly customisable. Ultimately, a CRM succeeds or fails by the user experience. I have used a handful of well-known CRM's over the last decade and this provides the best experience, with none of the shortcomings of more complex tools...and at a much lower price point.

Cons

None. I really would struggle to come up with anything meaningful. Even the customer service is first class.

Dave
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Start

Reviewed on 18/03/2024

LACRM has enabled us to jump in and get it done : )

LACRM has enabled us to jump in and get it done : )

Pros

LACRM is the easiest to start and to use - by far! They live up to their name.

Cons

Obviously LACRM feature-set is less than others on the market. It's also what makes their service simple.

wissal
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing software

Reviewed on 18/12/2023

Less Annoying CRM may be a valuable option for users looking for an affordable and user-friendly...

Less Annoying CRM may be a valuable option for users looking for an affordable and user-friendly CRM solution.

Pros

Less Annoying CRM's combination of features and affordability may make it a valuable tool for users looking to streamline their workflows and improve their customer engagement.

Cons

perfrect software and good experience whid less Annoying CMR

Bryan
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am a BIG fan of LACRM

Reviewed on 20/08/2024

Easy to learn and easy to use, great support which I needed at the start.

Easy to learn and easy to use, great support which I needed at the start.

Pros

As a small business owner, fits my needs

Cons

For a small business owner like me, no dislikes here, it is a good fit for me.

Scott
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Ever!

Reviewed on 02/05/2024

The best I've ever used! Others I've used in the past can't compare.

The best I've ever used! Others I've used in the past can't compare.

Pros

Ease of use. Keeps me organized daily, monthly and annually.

Cons

Nothing I can think of. It's just right the way it is.

Donnie
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A very good CRM

Reviewed on 09/02/2024

Pros

Task management, event coordination, all of it

Cons

Nothing that I could mention off hand at this time.

Kristofer
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very good CRM for small businesses

Reviewed on 10/05/2024

Pros

Easy to use and customise. Moreover easy to import contacts and "getting going"

Cons

Cannot think of any right now, but some cons may appear as we develop our system further. However, the flexibility of the system and customer support should mitigate these concerns.

Pat
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The crm that works for us and our budget

Reviewed on 14/07/2023

It works.

It works.

Pros

Ease of use and the customer service. Ease of implementation and continuous updates.

Cons

No iOS integration, meaning tasks and mail must be rearranged.

Alternatives Considered

Zoho CRM and Pipeline CRM

Reasons for Choosing Less Annoying CRM

Needed to move forward

Switched From

Highrise

Reasons for Switching to Less Annoying CRM

Wanted something straightforward
Cristina
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM

Reviewed on 18/09/2023

All a positive experience. And when it goes down, it doesn't last for long.

All a positive experience. And when it goes down, it doesn't last for long.

Pros

Very easy to use and navigate! I would recommend.

Cons

It doesn't have an undo feature for when info gets accidentally deleted.

Holly
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Business Decision I've Made This Year

Reviewed on 31/08/2023

Couldn't be happier. Great product and support.

Couldn't be happier. Great product and support.

Pros

This product has made it so easy to keep track of new clients and leads. We're a busy Pilates and Yoga studio. The Business Manager and I were having a tough time getting back in touch with them, remembering their fitness issues, and contact information, and determining which of our 15 teachers to place them with. The CRM has put it all together for us. We never lose anyone anymore, and I can also assign tasks to my Business Manager and move projects off my plate. Also, the Customer Service is exceptional. Team members respond promptly, often within minutes. The video tutorials are also very helpful and easy to follow.

Cons

I'd like a way to show High Priority issues and get reminders of tasks that were not completed.

Avery
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Air Traffic Control for Your Business. It's the DASHBOARD for sure

Reviewed on 01/05/2023

There are many but LACRM is a MUST for any business. I don't understand people who push back when I...

There are many but LACRM is a MUST for any business. I don't understand people who push back when I suggest they implement it. I have something happen now THREE times with different clients, and here is where LACRM has an opportunity to be creative in their marketing. Video is needed for potential employees of companies who DO NOT WANT TO BE HELD ACCOUNTABLE for their activities. I get pushback often from people who are offended that they have to enter data other than contact, into the platform. In other words, they don't want to be held accountable or document their activities. Garbage in equals garbage out.

Pros

LACRM is powerful and easy to navigate. It's flexible too. One can use it for simple contact management, and that's fine, but when all the different modules are set up, this platform is the heartbeat of a business. The platform can easily be misunderstood, and I would imagine most users don't understand the full impact it can make in their activities. The "system" allows you to anticipate what's coming or not based on the activity entered.

Cons

Integration with a current system all depends if a company has its current system documented and understood by all. I provide consulting for companies interested in LACRM (that's one of my businesses). The LACRM part of implementation is seamless. I do have a few other issues. Mail handling is a problem, and I am not pleased with the responses from the team. I've used other CRMs that have the mail built into the platform and that makes for a more confident capture of needed data.