ClickTime Reviews

The interface and functionality is excellent for myself as the company director, for our accounting person to track and gather hours on projects, and for our project manager to watch where the projects are compared to estimate. Entering time is also simple and easy for the employees as different projects are defined and sub tasks can be unique for each project / resource.

I'd like to see the daily notes for each time entry expanded upon, perhaps with a few different columns that could be selected.

I like friendly UI, offline mode of mobile app and combination of time tracking and expense reporting. Plus standard, out of the box reporting fetures. Easy to start.

Limited customizing features, slow custom development, weak integration API in Expense module. It is not a software for for time tracking on operational task level - in fact, you can tract only actiity types (they named it tasks). For the projects where we have dynamic tasks list (like support), and we want to track time on the level of each incident, we have to use anoter solution (redmine), and upload data to Clicktime.
Price is also somenthing what you have consider. E.g. you can use another comparable time tracking for free. For us Expense tracking module is a anchor

It is easy for staff to use when entering their time and expenses.

This software is still not completely functional for companies that bill clients by the hour. Why can't you print monthly reports of amount billed to each project?? why can't you print a report that will tell you how much was charged to a project each month for a determined period of time?? Why can't I perform administrative duties on the app?

My company was previously using an Excel Sheet submission for payroll. Click Time has been much more streamline, easy to use, and reliable than the Excel Sheet. I like that I can review and edit my (as well as my staff's submission through my Supervision role) as needed and that everything as far as expense sheets and weekly time sheets are in one place. I also like that I can upload receipts easily for my expense sheets. I like that Click Time was able to work with my company to customize options for therapy/educational usage.

Click Time occasionally deletes the administration notes, which are extremely important to our company for billing and customer service purposes. Click Time also doesn't make the search function very easy for things in the service option. As a supervisor, I would like to be able to edit time sheets without clicking on each day, which takes an extended time to load.

The accuracy of timesheets for billing purposes and payroll. I like the historical data for making future budgets. Our auditor likes it when he is reconciling our financial records. Overall, it has made a vast improvement in our company and I only wish I had done this sooner.

Being fairly new, there were some reports that I requested and hopefully the company will incorporate them into the software. Salaried people will only be paid as if they worked 8 hours, but I will bill them for what they actually worked (8+ hours), then I would like to reduce the overage as a credit to comp time, but the software does not allow putting in negative amounts probably for a valid reason.

Ease of use: very intuitive for users, managers & administrators. Good selection of standard reports and responsive to customer requests for customization. Admin functions comprehensive without being complicated. DCAA Compliance is annoying to staff as it should be since it means they aren't completing timecards daily!

This maybe more our fault than limitations with ClickTime's software, but XIA's Founder requires a running narrative in Activity Notes that can be quite long at times. The DCAA Compliance module can be quirky with respect to long Activity Notes, but we've not run across this limitation when detail is entered same day as time worked.

There are two things that stood out for me. First was the ease with witch we were able to customize the system to align with the requirements for our business. The flexibility of ClickTime allowed us to make changes to the "standard" setup without delaying our timeline for the integration. The second item is the intuitive user interface for everyone who is recording their time. This allowed for a smooth transition from our legacy time/project management tool and many employees have provided positive feedback regarding the change.

I think the feature for setting a minimum hour requirement for a day/week could be improved. We are set up on a monthly cycle so the hour requirements are set up on a daily basis. For employees who work a flexible schedule (for example someone might work 6 hours one day and ten the next) and part time employees this has caused them to receive notices that their time is incomplete for days where they did not log the minimum 8 hours. This is only a minor inconvenience but caused some concern after the initial roll out. Our solution has been to remove the minimum hour requirement for these individuals, but having the flexibility to set the hour requirements weekly while also being able to manage on monthly cycle would solve this.

This software is user friendly. Being the administrator isn't hard either because ClickTime has an excellent support team that takes out time to listen and help to the best of their ability. I am always more than satisfied when I have to contact the support team. Keep up the excellent work!!!

I don't have any cons yet with the software. I guess the only thing I can think of is I wish I could convert the data into an invoice, but that's not enough for me to complain. Great software.

The interface allows you to add timesheets quickly and efficiently. We're a law office, so we bill in 6 minute increments. On average, I have 10 - 15 time entries daily, which is nightmarish. We've evaluated numerous tools, and Clicktime is just the most efficient in terms of it's UI.

The integration with QB Online is still being worked out and the integration with QB can be tricky.

Simple user interface, lots of reports to choose from (and ability to export them in PDF or Excel), all the functionality we needed, easy to customize and get started!

The price per employee/mo model can easily bump this software from affordable to unaffordable in instances where we had to hire a bunch of contractors for a project. Since overhead isn't often recovered with non-profits, it forced us to have contractors track their time outside of the Clicktime system.

ClickTime is very straight forward and easy to use. And there are so many types of reports available to run, which is great. We even use the custom report generator for some special reports we need and with some guidance from support, they were able to help us get what we needed.

When employees use the stopwatch feature and forget to stop the clock, they don't always know to go back and fix the time entry. I only catch it when I'm trying to lock timesheets for all employees at the end of the month and it won't let me lock those with open stopwatches. Perhaps if the user received an email from the system, when that occured, they would be more likely to fix it.
It would also be nice if the "Notes" feature could be required for certain projects only, rather than all or nothing.

Flexibility when it comes to adding new projects, clients, and activities. Reporting on time spent on projects are a very simple task. Excel linking and custom reporting has made day to day operations much smoother and let us track the run rate on certain projects and give our clients a heads up.
The Resource planning module is a very nice feature that helps keep employees on track.

The Resource planning module is very clunky. Compared to the rest of the interface it seems somewhat behind with all the script errors I run into.

If there could be a possible import function from excel to the resource planning module it would make adjusting employees time a very simple task instead of fighting with filters that cause the module to crash after a while.

It is easy to use and adds value to several parts of our business, in particular, time recording, resource planning, billing and expense recording.

It enables us to monitor our productivity, assess our rates and charges and understand true project costs. The software reports are pivotal to our monthly billing and also inform our ongoing rates and prices

The support team are fantastic with particular mention to [SENSITIVE CONTENT HIDDEN]
who's been brilliant and provided us with exceptional customer service

There is nothing that we don't like about this software

We have to keep track of our time for many different grants and funding sources. Clicktime allows us to accurately keep track and bill the appropriate accounts. It's also easy to use for generating expense reports. I especially like that I don't have to print and turn in receipts but can attach them as scans to the report. As an admin, it is also easy for me to approve timesheets and expense reports. And I can make changes if someone makes an error.

Clicktime doesn't integrate with Quickbooks so we have to manually enter payroll.

The interface is simple and easy for users. The resource planning tool is very useful.

There are some UI things that caused issues. Some examples: when setting up rate lists and I'm using my scroller on my mouse rates will change causing errors, the resource planning tab isn't easy to tab back and forth between cells, would be useful for populating hrs & budgets. The report creation tool is nice but wish more fields were included (budgets, allocations, etc).

The ease at which this app tracks your hours worked is impressive. It will rival any app out there!!!
There are soo many options for reports of all kinds.

There were some minor limitations I found in the billing process when changing from one payee to another, but nothing we couldn't work around.

I also never liked the plug-in, so I would just adjust the window to my liking everyday before work.

Love the new feature of the time off. No paperwork any longer. Everyone has their balances at their finger tips at all times. Approvals are so easy.

Sometimes it is very hard to do some of the reports that are needed. Since the last update I cannot get vacation time like I used to. Part of that is how I set the vacation time up but reporting should be easier than it is.

The ability to retrieve reports on different projects throughout many years.

Sometimes the project name or number does not show in the users page even though the name is placed in the slot.

- Easy to learn and use both mobile and computer app
- Reports are easy to manipulate so you can get the info you need
- Customizations are generally available or alternates are offered
- Billing is straightforward
- Customer service exemplary

Mobile and computer apps are not always updated at the same time, so changes available in computer app may not show in mobile app right away

We've used ClickTime for a number of years and the customer service team is excellent! They are knowledgeable, patient and very friendly. I especially like that it has been the same customer service personnel since we start using ClickTime. That says a lot about a company.

I would like it if our annual hourly rates per client could be entered once and populate for all selected jobs. Our hourly rate varies by position, so it is not just one hourly rate.

Easy to use, flexible, and customizable. Mobile app for on the go timekeeping. Ability to have subcontractors use it with their own login for as long as I need them on a project.

Nothing. This software does everything I need.

I love that you can have so much information in one place!

There is nothing that I don't like. I think that it is user friendly and everyone in my Company seems to grasp it.

The software is extremely easy to use and set up employee accounts. We use the software daily to track billable hours and run reports to help supplement our invoices.

The only down side to the product is the cost. It may seem like only 15 per month per person is cheap when you are a small company it ads up quickly.

Click Time is user friendly and easy to use time and expenses recording system. Our staff are using it on a daily basis thought their PC and smart phones, which means that the system is available to use whenever needed. It is a great system for running reports on different projects and also allocating budgets. We use Click Time for billing purposes, which is very helpful as can generate lots of different reports from detailed to summary ones.

Nothing really, everything runs very smoothly.

The ease of use on all areas, absolutely love the reporting factor and what I can show on our Management meetings for the Project billing side and P&L for the company

There were a couple of teething problems where we were not set up correctly during the trial and had to keep clearing the cache to update client billing/budgets on the system but other than that the set up was great and ran smoothly during the trial