Emburse Expense Enterprise (formerly Chrome River Expense) Reviews

The OCR capability is outstanding - allows expenses to be captured either at time of issue using mobile app or by scan/email functionality. Eliminated much of the manual data entry previously involved with expense reporting. Customized business and compliance rules ensure that submission, routing, review and approval meet Firm policies.

The initial setup is very involved, as there are so many factors to consider. Once set up, however, the ongoing maintenance is very minimal.

It is so easy to use from both a user and an administrator perspective.

The software is great. The only negative that I could say is that we had some hiccups early on with the support team, but it was during a transition to the service model offered. Things have been much better with the new model.

Yes, Product is much helpfull in terms of interface with ERP and few of the reporting tools from where we can extract data easily.

I see allocation of expense report or Assign the expense reports and tracking of the same is something missing. Especially on SLA matrix.

This software provides everything we were looking for...and then more. The implementation was great and very easy to customize to our needs. The user experience has been nothing but positive through the first few months we have used the system.

N/A - everything about this product has been top notch. Implementation, End Users, Reporting, etc. Leaves nothing to be desired.

This software is very intuitive for the front-end user while handling all of the needs of the back-end user with all of the options of customization to fit the product to the company's needs like a glove.

Before we selected this product, we had a list of everything we wanted and then went to market. Every single product we demoed was lacking many items on our list. Right when we were about to give up, we demoed Chrome River and felt very confident with selecting this product.

The 1-2-3-Go Implementation was one of the best and quickest implementations I have ever been through. Communication and understanding as well as the technological knowledge was spot on.

Three months later things are still running super smooth, and customer service is great. Couldn't be more happy!

Honestly, at this point there is not anything that we have encounter that there has not been a resolution to.

The software is easy to configure and update for administrators. For our users it is simple to create and submit their expenses made on their card or out of pocket.

I felt that things that I found challenging was because it was a new process or I did not have a full understanding.

Our expense reimbursement process improved greatly when implementing Chrome River Expense 12 years ago. No more paper shuffling from in box to in box for approvals, potentially getting lost. Also, Chrome River continues to improve their product and keeps up with client demands as technology evolves.

Customer service is up and down. Chrome River now charges for changes you want to make, where that used to be baked in the subscription price. Or you can pay for an almost unlimited service model - a bit pricey, but overall worth it if you have a lot of changes to make like we do. (Changes are because our business needs often change).

I like that you can see the past 90 days of submitted reports all in one spot. Also, the map feature allows you to type I a business name and it will auto populate the address for you.

It does sometimes glitch if you dont enter everything in correctly, and you will need to go back and do it again.

The best part of the program is the ease in teaching others how to use. We have users that come in, not knowing anything about the program and with one training and 1 or 2 uses, they make it work.

The settings section in the new platinum version is not very user friendly.

The platform is user friendly and intuitive. Travelers have the capability of taking pictures of their receipts and sending them directly into their Chrome River e-Wallet. We use Egencia Travel which is in the process of integrating with Chrome River. This will result in all travel data also being housed in the traveler's e-Wallet. Our travelers also like the mobile capability of the new web-based platform, Mercury, which allows them to have access to the site while on the go. Credit card integration has also proved very valuable enabling travelers to see transactions they need to submit on their reports. Approvers have the ability audit and approve reports on the go with the ability to easily review receipts that are being billed to their projects. With the ability to program policies and routing, approvers can be assured that reports are meeting programmed company policies. If there is a need to split the allocation of the expense - Chrome River makes it very easy. Employees love the ability to easily delegate access to others and assign approval to coworkers while on vacation.
We have been very happy with this software. It has simplified and made the expense report process very efficient for our firm.

As a travel manager, the analytics engine that I use frequently could be more intuitive. If reports are required outside of the standard list, the engine to produce custom reports is not very user friendly.

Can easily upload expenses and can be monitored. This is then easily exported to be upload into our accounts software therefore we don't have to import the information twice.

Need to look into more about how to make changes but have seen some of the webinars and this looks like it will be getting easier

Easy to administrate, less training effort, connected with Cytric travel

Usage in some eastern European countries

The ease of approval, visibility of receipts.

Unable to know if someone is over the daily meal allowance, their name may appear on another expense report(s) for meals.

End user functionality is easy! Our guys in the construction field arent always tech savy, so this is a huge plus for us.

you have to pay for better customer service

Easy and quick to use. It doesnt require alot of training or complexities to enter expenses into the system for reimbursement. The graphic layout makes it very speedy

It can be glitchy sometimes, may be a deployment issue.

Once the compliance and rules are set-up behind the scenes for this system is it really a more efficient and easy tool to use. It helped streamline the reconciliation process for our P-Card and Travel Card programs. Users really appreciate that all the accounting information needed to process payment for expenses out of departmental budgets is readily accessible

the reporting tool is not easy to use. We would really like to see more adhoc reports provided to higher eds and other companies that utilize this system.

What I like most about the software is that we have the ability to customize to meet our companies needs, while also being able to take out a large part of manual tasked by having reports routed automatically within the platform to lessen some of the administrative burdens.

What I would say is least liked about the product is that there are some functions that would be beneficial but are not yet envisioned, but with the ability to provide enhancement requests I am very positive that if it is possible that Chrome River will eventually have whatever it is added to the platform.

I like that travel reimbursements can be processed within 1-2 days instead of 2-3 weeks.

I wish the dashboard could be modified to user preference. It would be nice to categorize the expense reports as they come in.

Emburse dashboard, easy to submit expense report, user friendly.

Analytics function - to heavy, not easy to retrieve data, several types of data with same information name, then difficult to select the correct one

Chrome River is a great expense management tool. We use it for personal expenses and visa cards. Users love the easy to use and pretty interface

Initial setup takes some time and is difficult to customize outside of what Chrome River offers.

Depending on routing preferences of your firm, it can be difficult to use. For my international firm, there are so many routing numbers and budget groups that I wish Chrome River made suggestions on which are best to use.

The software has certain areas that require you to re-do completely instead of correct.

It has eliminated paper tracking and signature. Users get an alert when something needs to be signed. Huge improvements

Setup was a little tricky. We lacked institutional knowledge that could have improved this.