Lucidchart Reviews

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2149 Reviews

- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent app for flowcharts and collaborative teams
Reviewed on 06/09/2023
Lucidchart is amazing for creating high-quality, visually appealing charts and diagrams. Although...
Lucidchart is amazing for creating high-quality, visually appealing charts and diagrams. Although its primary function is in flowcharts, its versatility is immense. It's easy to use, and we appreciate how well it works with Confluence.
Pros
Lucidchart is my go-to software for making system diagrams, modeling data, and analyzing and bettering business processes. It works wonderfully for each of these purposes. Using Lucid is a breeze because of its drag-and-drop interface.
Cons
The functionality of Lucidchart are behind those of some installed alternatives because it is a web-based tool. I also find it frustrating that there appears to be no method to attach a connector to a form in such a way that the connector would automatically re-orient itself when I re-position the shape, as is often the case when trying to optimize a procedure.
- Industry: Government Administration
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lucidchart your heart out!
Reviewed on 25/04/2024
Love it! I've gone back to this time and time again and this has never disappointed
Love it! I've gone back to this time and time again and this has never disappointed
Pros
A fantastic website which allows you to use different functions to create various documents and diagrams. I have created multiple documents such as Strategy alignment chart and it didn't take long at all to do it.
Cons
This does have a limit of 3 live documents per free user. Increasing will certainly bring more people to use this.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Lucidchart review
Reviewed on 14/07/2024
Pros
It is available for free to use for students and it offers very creative ways to visualise and help mr as a researcher to organize my ideas in a meaningful way and identify gaps and bottlenecks
Cons
one area that I think could be improved is the user interface because at some times it feels cluttered and overwhelming. Simplifying the layout and making key features more accessible could enhance the overall user experience. Also, i have noticed that the performance can slow down with larger or more complex diagrams, which can be a bit frustrating and impact productivity.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lucidchart is my best diagramming software
Reviewed on 24/11/2024
Lucidchart is my preferred software of choice for creating all forms of process diagrams -...
Lucidchart is my preferred software of choice for creating all forms of process diagrams - flowcharts , product mockups and the likes.
Pros
It is web browser based, which enables me use it for my diagramming needs on any desktop device without first installing software.
Also, I like that it integrates smoothly with my Google Drive. This has meant automatic backup of all of my flowcharts, process maps etc diagrams in the cloud.
Lastly, I like the vast template library it provides. I have relied heavily on them to ensure that I don't have to create process diagrams from scratch , as there is always an available template for any process diagram I have needed to create using Lucidchart.
Cons
Because Lucidchart is browser based, I have sometimes encountered lags, when accessing large sized process diagrams .
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Lucidchart review for visualization and product management
Reviewed on 06/02/2024
The overall experience with Lucid chart is tremendous as it makes the user in control of how they...
The overall experience with Lucid chart is tremendous as it makes the user in control of how they want to navigate, utilize the features and collaborate.
Pros
The various options and controls the application provides are the main likeable features of lucidchart. The collaboration that allows multiple users to see and edit simultaneously is a great feature.
Cons
Navigating through different libraries can be challenging for some users
Alternatives Considered
draw.ioReasons for Switching to Lucidchart
The features including the support for Library, collaboration as well as ease of use motivated me to use Lucidchart
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Looks fairly basic compared to tools like Miro
Reviewed on 08/12/2023
Lucidchart worked fine when we first started our company but as we scaled and found that Miro does...
Lucidchart worked fine when we first started our company but as we scaled and found that Miro does a much better job.
Pros
As a basic diagramming and mind-mapping tool it works without an issue. You have all the shapes needed. It is simple enough for anyone to use
Cons
What I found bad about Lucidchart is the UI and collaboration with others compared to Miro. The UI looks outdated and takes the fun out of drawing. Collaborating with others is not seamless like Miro where you can collaborate in real-time, chat or take audio calls.
Alternatives Considered
draw.ioReasons for Switching to Lucidchart
Sharing on draw.io is a nightmare and signing into it is also hard.- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Lucidchart - Easy to use flowcharting tool
Reviewed on 21/11/2023
I create flowcharts on a daily\weekly basis and Lucidcharts is an easy-to-use tool to help in...
I create flowcharts on a daily\weekly basis and Lucidcharts is an easy-to-use tool to help in designing flowchart diagrams. From the ease of installation, the excellent technical support when needed, and the easy to learn interface is quite valuable.
Pros
The ease of installation
The online support
Ease of use, not a big learing curve.
Cons
I don't use the collaborative tools much.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
My go to tool for diagrams
Reviewed on 12/09/2024
Pros
Very appealing UI, encouraging to explore the tool, easy to start using the tool
Cons
the only downside is limitations around objects in one file with free plan, but it is still enough to explore the tool capabilities
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for diagrams
Reviewed on 28/03/2024
Pros
You can easily create color diagrams and flow charts.
Cons
There's not really any negative features we've discovered.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Collaboratively work on an idea to workflow to wireframe prototype all in one place
Reviewed on 12/06/2023
Very positive as it was very easy to collaboratively and remotely discuss new ideas, work flows and...
Very positive as it was very easy to collaboratively and remotely discuss new ideas, work flows and prototypes in one hub, instead of switching tools.
Pros
The clean interface and real-time collaboration helps boost efficiency and creativity as we can quickly take an idea and break it down to iterate on together.
Cons
Performance can be slower when dealing with larger, more complex diagrams. Additionally, the learning curve can be quite steep, especially when moving beyond basic diagrams and functionality, needs better guidance.
Reasons for Choosing Lucidchart
User interface and former team members using the product was the main reason we switchedSwitched From
WhimsicalReasons for Switching to Lucidchart
User interface, ease of use, former team members using LucidChart and the pricing point were the most important factors- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Lucidchart is a powerful tool but more for Enterprise
Reviewed on 21/05/2024
Lucidchart is a fantastic tool with a lot of power but I would recommend doing an analysis to...
Lucidchart is a fantastic tool with a lot of power but I would recommend doing an analysis to understand what you really need. If you are an agile business I would say Miro has recently toppled Lucidchart on many fronts.
Pros
Arguably the most powerful feature in Lucidchart is the library of pre-built templates. As a young startup, often we struggled to conceptualise how best to map out a diagram or build a BPM. The lucidchart library made this much easier to search through the library and choose pre built templates which could be edited to suit our needs. The export to PDF was also important and valuable as we often downloaded charts for reports.
Cons
Lucidchart is the leader but I feel like tools such as Miro have really taken over int terms of UX/UI. We used to all use Lucidchart but rather quickly, our team switched to Miro and started using that and very quickly this became the norm. Lucid doesn't have a desktop version which is a real blocker for a team in the tool all the time. Lucid also doesn't have a community driven library so all the templates are built in house.

- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Diagram planning
Reviewed on 08/08/2024
The artificial intelligence technology included in Lucidchart makes everything easier to do,...
The artificial intelligence technology included in Lucidchart makes everything easier to do, eliminating hours of work and reducing long processes that sometimes became boring
Pros
By importing data, it is easier to create a diagram with real information and have a well-understood visualization. I can create diagrams as a team in real time to organize the information with my colleagues and have maps or diagrams in record time. The pre-designed templates make everything easier to do and I can have a broader inspiration and with the help of artificial intelligence
Cons
I can't say something that I dislike because I have never disliked anything
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lucidchart, a source of intelligence in diagramming.
Reviewed on 20/08/2024
Lucidchart has been a great platform for designing diagrams like flowcharts and has given us the...
Lucidchart has been a great platform for designing diagrams like flowcharts and has given us the most impeccable experience. It provides us with AI design tools that help us come up with very attractive and productive diagrams. Lucidchart intuitive interface makes it easy to surf through.
Pros
Lucidchart has a robust set of diagramming features making it possible to design any kind of diagram with ease. It has AI design enabled features which help draft very accurate and appealing diagrams. Lucidchart also makes it possible for us to collaborate on our diagramming projects which help us achieve very productive results.
Cons
There has not been any major issues with Lucidchart whatsoever. It has given us no cons.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great process mapping tool
Reviewed on 26/10/2024
Pros
The ease of digitalizing all of the processes is just awesome. When I discovered this tool I was really impress how easy it is. I had some basic knowledge of UML and BPMN so it was clear to me what type of block to use when and why. It allows me to create really robust process maps, that's my main use case for that. Since I learned how to use it, every time I talk to with somebody about any kind of process we start to map it there, just to see how it looks and visually look for some errors and things that can be done better.
Cons
The free version in my opinion is just not enough to really get your hand on this software. You got just 3 documents with 60 shapes, if you're a person who is really detailed, that amount can be used really quickly not making you see the value in it.
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lucidchart is a must have!!
Reviewed on 19/08/2024
I love Lucidchart, helps me stay so organized with all my process! Allows me to document processes...
I love Lucidchart, helps me stay so organized with all my process! Allows me to document processes and share with the team to properly divide roles by customers on our team, which has been huge!
Pros
I love the visibility lucid gives to your work! It allows you to always have a whiteboard that never has to be erased and can be kept and referenced long after meeting times end! I do not miss having tons of images on my phone of whiteboards at the end of meetings!
Cons
I truly love everything about Lucid, it fits exactly how my brain works!
- Industry: Legal Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
more fun diagrams
Reviewed on 26/10/2024
It facilitates the creation of diagrams that are sometimes boring to create and its intelligent...
It facilitates the creation of diagrams that are sometimes boring to create and its intelligent functions make everything more perfect to use
Pros
It has been a platform that gives me the option of generating more fun diagrams and not presenting the normal boring diagrams, I express my best ideas and in a creative way the entire organization of the information is created with customization and with the help of AI it makes everything easier to do. I like it because I can express my ideas well in a creative and fast way
Cons
In reality everything has worked well for me and I don't have any kind of difficulty in its use
- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lucid Visualizes
Reviewed on 02/04/2024
A must-have tool for any team looking to elevate their communication and collaboration.
A must-have tool for any team looking to elevate their communication and collaboration.
Pros
Lucidchart has converted the way we visualize and communicate complex ideas. Its insightful drag-and-drop interface makes it easy to create stunning diagrams, flowcharts, and mind maps.
The teamwork features allow our team to work together in real-time, making feedback and revisions a value add. Plus, the enormous library of templates and shapes means we can start creating instantly.
Cons
Not really a finder of dark side of things
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
A great visualisation management tool
Reviewed on 06/12/2024
Very easy to create process maps, flows and diagrams in this great piece of software
Very easy to create process maps, flows and diagrams in this great piece of software
Pros
Easy to create process maps, flows and user journeys for people to follow and understand
Cons
Not as flexible to export to other software
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
LucidChart is a great tool to have flow charts created easily
Reviewed on 28/08/2024
I have had a great experience by creating charts, also with support team, who were very helpful to...
I have had a great experience by creating charts, also with support team, who were very helpful to solve integration issues
Pros
It easy usage to create flowcharts and many options it provides
Cons
I have faced problems with Quip integration.
- Industry: Professional Training & Coaching
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy process diagram tool
Reviewed on 28/10/2024
We onboarded with Lucidchart a few years ago, to collaborate with the team and document our process...
We onboarded with Lucidchart a few years ago, to collaborate with the team and document our process diagrams for our digital transformation journey.
Pros
A great tool to document your process or record SOPs in a diagrammatic way.
Cons
Nothing specific that we dislike about Lucidchart
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Lucid Charts Can be better
Reviewed on 26/12/2024
It was average, it is easy to use, but the product can be much better with story based auto- flow...
It was average, it is easy to use, but the product can be much better with story based auto- flow creation.
Pros
Simple, elegant, Easy onboarding. It has a sync and also a collaboration feature, that has been helpful at times.
Cons
The limits for subscription, these tools are free now, the payment / business model should be something simpler, and not forcing users to stop.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love the collaboration and flowcharting capabilities
Reviewed on 21/11/2023
Great overall experience does a lot of what I need done, I love the collaborative expertise and...
Great overall experience does a lot of what I need done, I love the collaborative expertise and just overall easy way to get all my random chaotic thoughts down and organized into some sort of way.
Pros
I love the flowcharting and the sticky notes, it makes it easy to collaborate and track my work and get all my thoughts laid out clearly
Cons
I don't love the notes and how difficult it is to add a note to a shape, I end up just using the sticky notes and setting the sticky note close to the shape I'm trying to add notes about.
- Industry: Higher Education
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great free version
Reviewed on 16/11/2024
I use the free version due to it costing more than i will get use from, but this version gives...
I use the free version due to it costing more than i will get use from, but this version gives enough features to do a good few charts before needing to purchase
Pros
great templates to use. It made chart making quick and easy. The end designs looked professional
Cons
The costs of the paid version/ It was not value for money for the amount of charts i was making
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Intuitive and Versatile
Reviewed on 15/10/2024
Pros
Lucidchart is a powerful tool for creating diagrams and visual workflows. I love how intuitive and easy it is to map out complex ideas with its drag-and-drop interface and vast shape library.
Cons
Some advanced features can feel a bit clunky, and collaboration tools could be more seamless. Overall, it's a great tool for visualizing processes efficiently.
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Lucidchart is a great workflow editor
Reviewed on 27/10/2023
Overall, it’s a great software.
Overall, it’s a great software.
Pros
It’s easy to use Lucidchart and share workflows with the team and stakeholders.
Cons
Mostly the outreach from sales people in the company who want me to upgrade. I’d prefer them to share me tips that I can use today with the software I have and then show me ways these things can be enhanced with some subtle sales upgrade prompts.