Zoho CRM

4.3 (6,925)
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Customer relationship management solution

Overall rating

4.3 /5
(6,925)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.1/5

85%
recommended this app
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6925 Reviews

Gisel
Gisel
Overall rating
  • Industry: Libraries
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Zoho CRM: Customer Insight

Reviewed on 26/09/2024

Analyzing the various features of Zoho CRM one must tell that in terms of functionality, it offers...

Analyzing the various features of Zoho CRM one must tell that in terms of functionality, it offers all the benefits of a modern CRM system. The lead tracking and customer interaction tools of the platform have enhanced our communication capabilities by far.

Pros

To the best of my knowledge, Zoho CRM has a unique feature, which is an artificial intelligence known as Zia that can analyze future sales trends and trends in general. ​

Cons

We have noted that switching between two different modules is not easy and may sometimes even appear imprecise, especially if it is being done by a novice.

Farheen
Overall rating
  • Industry: Market Research
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Zoho CRM- Comprehensive solution at reasonable price

Reviewed on 21/01/2025

Overall really good value for the price that we pay.
The case-wise history maintenance feature...

Overall really good value for the price that we pay.
The case-wise history maintenance feature actually help us to segment leads and has increased our productivity,
There are too many features which is actually not required for many business, they can cut it to make interface cleaner.

Pros

The ease of usage; the deals page has drag and drop features which helps in very easy prioritization of pipelines. Creating accounts, leads and contacts are all very easily and gets synched in the back-end. Additionally, assigning of cases to team members is also very easy.

Cons

The reminders that we set only appears as web-based push notifications and I often tends to lose it. The features are overwhelming in enterprise version and every time we need some help, the team pushes us to do a paid online training. The quality of downloadable charts is not up-to mark and we depend on external pivots and excels and use Zoho CRM downloads as backups.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Zoho CRM Missing the Relationship in CRM

Reviewed on 14/07/2024

Frustrating at best. If you like hitting your head against a wall time and time again to see if...

Frustrating at best. If you like hitting your head against a wall time and time again to see if you could possibly make something work - this may be your platform. I swear if I hear "sorry for the inconvenience" one more time after it took 4 weeks to resolve an issue - that has never been resolved I will scream. This last issue is why I am actively looking for a new CRM / ATS Manager - my contract expires in September and will not be renewed.

Pros

I liked the ZOHO ONE package, having everything in one place. What I ended up with after 5 years is a system that held data I couldn't use and what I could possibly use, there were such limitations it was impossible.

Cons

They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just a waste of time and money

Ben
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great balence between easy to use and customizable

Reviewed on 24/10/2024

Zoho CRM has been a great tool for managing my customer relationships. It’s packed with features,...

Zoho CRM has been a great tool for managing my customer relationships. It’s packed with features, but it’s still pretty easy to navigate once you get the hang of it. Setting up workflows and tracking leads has helped me stay on top of things and keep my sales pipeline organized. It’s not the simplest CRM out there, but the learning curve is worth it because of all the customization options and integrations. Overall, it’s a solid platform that’s helped me streamline my business processes.

Pros

One of the best things about Zoho CRM is how customizable it is. I can tailor it to fit my exact needs, whether it's creating custom fields, layouts, or automating workflows.

Cons

The support is not always great, sometimes it can take a while to get back a response that is worth while.

Alternatives Considered

Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM

Cheaper and filled our needs. Salesforce tends to be complicated.
Abhishek
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

If you want to Forecast Sales accurately ,this is the tool !

Reviewed on 15/01/2025

Overall my experience with Zoho CRM has been very positive. There are many positive aspects that...

Overall my experience with Zoho CRM has been very positive. There are many positive aspects that can help any team excel . The AI powered Atomated Sales Assistant Zia is also a great feature

Pros

Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my member's interaction at multiple touchpoints

Cons

I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible.

Simon
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Maximizing sales with Zoho CRM

Reviewed on 16/01/2025

Really good experience, it can be easily integrated with Gsuite as well as Microsoft emails

Really good experience, it can be easily integrated with Gsuite as well as Microsoft emails

Pros

Easily integrates with other zoho tools, Lovely UI, really effective for marketing and sales teams

Cons

Takes a bit of time for training, it is costly to use

Shubham
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One stop CRM

Reviewed on 28/12/2024

Pros

Being a one stop solution. We can easily manage all customer operations in one crm

Cons

Everything is good just UX can be improved a little bit

Harish
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple and Ready to use CRM !

Reviewed on 28/01/2025

It was a good experience setting up Zoho CRM.

It was a good experience setting up Zoho CRM.

Pros

Simple and ready to use CRM for small and medium scale industries.

Cons

Should Reduce Pricing a bit so that many small and medium scale industries would come into the bucket.

Peter
Overall rating
  • Industry: Higher Education
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho is great

Reviewed on 19/12/2024

I've used Zoho in several different projects or programs, because I liked it the first time I used...

I've used Zoho in several different projects or programs, because I liked it the first time I used it.

Pros

I've used Zoho in the past. It was very simple to use, customizable to exactly what I needed.

Cons

I didn't have any problems with it. The reporting could have been a little better, but it still worked.

Jaleesa
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly! Highly Recommend this CRM!

Reviewed on 03/02/2025

Easy to use, easy to navigate different categories, uploading, adding/changing details etc,...

Easy to use, easy to navigate different categories, uploading, adding/changing details etc, everything I wanted from a CRM. Highly recommend!

Pros

User friendly, easy to navigate and does everything you need for a recruitment business!

Cons

I haven't come across any Cons at the moment, if there was any I am sure I would have picked this up by now.

Morton
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy with Zoho - My company perfomance increased

Reviewed on 26/07/2024

As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations....

As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows.

Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues.

Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes.

Pros

The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows.

Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues.

Cons

the packages are not that flexible, more especially for. us small compannies

Alternatives Considered

EngageBay CRM

Switched From

QuickBooks Enterprise

Reasons for Switching to Zoho CRM

As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes.
Marvin
Marvin
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ZOHO - a solid CRM

Reviewed on 27/09/2024

Real good - they have a ton of business apps and webware - check them out - you might find...

Real good - they have a ton of business apps and webware - check them out - you might find something great and lower pricing than the market leaders.

Pros

easy to use and HUGE value for the money

Cons

can be clunky - could use better data tools - but they are consistent in upgrading the platform

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Zoho CRM

better pricing - crm is crm zoho does what i need it to

Switched From

SugarCRM

Reasons for Switching to Zoho CRM

price - zoho a better value - can do anything sforce can.
LUSAVA
Overall rating
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Unlock Your Business Potential : Zoho CRM - Your Solution to Success

Reviewed on 05/04/2024

As a Zoho CRM user, it has been critical in our business for it involves a seamless workflow from...

As a Zoho CRM user, it has been critical in our business for it involves a seamless workflow from onboarding to ongoing usage, supported by customization options,data management tools,sales and marketing features,reporting capabilities,collaboration tools,and ongoing support and training resources.

Pros

Comprehensive functionality and User -friendly interface.

Cons

Complexity of initial setup of Zoho CRM where business processes are highly specialized.

Javier
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A CRM to consider for SMB's on a budget

Reviewed on 14/10/2024

Pros

For us, this is one of the most complete CRM platforms available. We usually recommend tis platform to SMB's who need a CRM platform, but still are not big enought to get Salesforce for example (and in some case this is all they'll ever need)

Cons

Maybe time needed to do the initial set-up, as everything needs to be changed and the default options are not always useful. The UI sometimes feel a bit clunky.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Zoho CRM

Better integrations, better customer service and better overall value for money

Switched From

Simla.com

Reasons for Switching to Zoho CRM

Cost was the biggest difference we found.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

zoho crm review about my experiences

Reviewed on 10/12/2024

oiverall experience was not good, quality of support is not upto the mark, they are not treating...

oiverall experience was not good, quality of support is not upto the mark, they are not treating small business well.

Pros

User interface and features are good and almost all relevant to specific needs

Cons

user interface needs to improve and cost is too high

Toshia
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best product for small business

Reviewed on 19/10/2024

Zoho CRM has been a total lifesaver for my business. It’s easy to use, saves me loads of time with...

Zoho CRM has been a total lifesaver for my business. It’s easy to use, saves me loads of time with automations, and it’s affordable, which is huge for a small business like mine. I love that I can customize it to fit exactly what I need, and it works smoothly with all my other tools. It’s flexible enough to grow with me, so I’m sticking with it for the long haul!

Pros

What I love most about Zoho CRM is how easy it is to use; I can find everything I need without feeling overwhelmed. The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business owner!

Cons

Zoho CRM is powerful, but there’s a bit of a learning curve for advanced features. The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help.

Garimella
Overall rating
  • Industry: Capital Markets
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Best Resource Tool Zoho CRM

Reviewed on 21/08/2024

The automation tools in Zoho CRM save us so much time by automating repetitive tasks and allowing...

The automation tools in Zoho CRM save us so much time by automating repetitive tasks and allowing us to focus on more strategic work."

Pros

I love how intuitively and easy to navigate Zoho CRM is. Even team members who aren’t tech-savvy can pick it up quickly."

Cons

Customization Options: "The ability to customize everything from dashboards to workflows has been a game-changer for our business."

Mararia
Mararia
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho Saved My Life

Reviewed on 04/11/2024

I had an overall good experience with Zoho CRM. For instance, process automation for repetitive...

I had an overall good experience with Zoho CRM. For instance, process automation for repetitive tasks was a life saver such as making follow-up Emails. I Marveled at the customizable dashboards and metrics the software provides. Furtheremore, it integrates with a wide variety of social media tools.

Pros

What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways. For instance, It helped me organize customers contacts in an efficient manner plus when i was working for a Real Estate Organization. Furthermore, i was happy with the efficient customer support tools that the software contains. I used them in managing tickets and handle Customer Queries efficiently.

Cons

Everything about the software is cool. Zoho has superior capabilities at the right price as compared to other Customer relationship management systems.

Joao
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why struggle with clients relationships and you can use Zoho CRM.

Reviewed on 06/09/2024

Our overall experience with Zoho CRM has been exactly as we had hoped for. It has kept its promise...

Our overall experience with Zoho CRM has been exactly as we had hoped for. It has kept its promise of ensuring we have the best experience managing our clients. Zoho CRM has helped us build up resilient and long lasting relationships with our clients by properly managing all their data and interactions.

Pros

Using Zoho CRM has always been easy for us and it was equally easy to customize it to fit what we were looking for. The instant chatting and online meeting communication functions in Zoho CRM which offers us a quick way to interact with our clients. It makes it easy to analyze our clients engagements which help us come up with ways to strengthen our relationships.

Cons

No cons experienced from Zoho CRM. Our usage experience has been very smooth.

Hemant
Hemant
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zoho CRM: The Ultimate CRM Revolution for Modern Enterprises

Reviewed on 07/08/2024

Overall, Zoho CRM is a powerful CRM solution that has helped me in scaling business. Its rich...

Overall, Zoho CRM is a powerful CRM solution that has helped me in scaling business. Its rich features and strong integration capabilities have made it an essential part of my business operations. The customer support and complexity of implementation can be significant considerations but the benefits far outweigh these concerns.

Pros

Zoho CRM provides a comprehensive and flexible customer relationship management solution that has significantly streamlined my business process. It has a user-friendly interface that can be easily configured with easy accessibility to all information with simple clicks. Zoho offers a lot of customization options ,this ability to customize it to your needs makes it much easier to slot into your existing processes. It helps me to create various dashboards stats and see how their performance is for a particular time duration. Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall productivity.

Cons

So far, I don't have any dislike about Zoho CRM but a thing i would like to add on is that some features are not easy to implement it requires some time and learning, which could be a challenge for new users and businesses with limited resources. Also the free and lower-tier plans offer basic functionality, which might not be sufficient for growing businesses.

Tyler
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Zoho CRM Admin for over a decade!

Reviewed on 04/04/2024

Pros

What help us choose Zoho CRM over other platforms is the customization. This allowed us to put together a custom tailored user experience. As our company has grown we have been able to take advantage of the integration with other platforms. Zoho CRM workflows i.e. automations are heaven sent! We have been able to automate so many of our emails, field updates, quotes and sales orders etc. To keep things simple this CRM is flexible, scalable and has a ton of options.

Cons

Because you have so much flexibility the learning curve can be a bit overwhelming at first. We are on a ZohoOne Enterprise edition and the ZohoOne team has help me countless times with Flows and integrations. When searching for a phone number it can be picky, for example if I have a phone number 888-888-8888 i have to include the hyphen. I can't just search the phone number 8888888888.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Key to customer success and business growth.

Reviewed on 09/05/2024

Zoho CRM offers robust suite of features for managing customer’s relationships and streamlining...

Zoho CRM offers robust suite of features for managing customer’s relationships and streamlining sales processes.

Pros

One thing I like the most about Zoho CRM is its user friendly interface and its ability to shamelessly integrate with other Zoho application, making it a comprehensive solution for businesses of all size.

Cons

While Zoho CRM offers great features, the learning curve can be steep for new users, particularly when it comes to customising platforms to fit specific business needs.

Rachid
Overall rating
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho CRM program

Reviewed on 05/11/2024

Using Zoho CRM, it means you choose the good method of sales management and marketing strategies.

Using Zoho CRM, it means you choose the good method of sales management and marketing strategies.

Pros

The program gives you the possibility to connect with customers via various channels.

Cons

Delivering real time notifications in an organized timeline.

Tanny
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho CRM Review

Reviewed on 15/10/2024

My overall experience with Zoho CRM has been pretty positive. It’s reliable, flexible, and gets the...

My overall experience with Zoho CRM has been pretty positive. It’s reliable, flexible, and gets the job done without a lot of fuss. Sure, there are a few areas for improvement, but for the price and functionality, it’s hard to beat. If you’re looking for a CRM that doesn’t overwhelm you but still delivers on features, Zoho is definitely worth considering!

Pros

One of the things I liked most about Zoho CRM is how easy it is to navigate. The layout is clean and intuitive, making it simple to find what you need without getting lost in a sea of tabs and options.
I really appreciated the level of customization available. You can tailor it to fit your business needs, from adding custom fields to adjusting the sales pipeline stages. It feels like it’s built for you, not just a one-size-fits-all solution.
Compared to other CRM options out there, Zoho is pretty budget-friendly. It offers a ton of features without breaking the bank, which is a huge plus for small businesses or startups.
love that Zoho CRM plays nice with other apps. Whether it’s connecting to email, calendar, or other software tools, it makes my workflow a lot smoother. Plus, the automation features save me a lot of time!

Cons

I found the reporting tools a little basic for my needs. I’d love to see more advanced analytics options to really dive into the data and get insights.

Joana
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zoho User Review

Reviewed on 23/05/2024

Over all used is very smooth, no lags and bugs, no hassle when it comes to navigating and inputting...

Over all used is very smooth, no lags and bugs, no hassle when it comes to navigating and inputting details.

Pros

It is very easy to navigate with, no hassle, no lag, no bugs, easy to put information and details.

Cons

Using it for a while now I do not have any least like on the whole product because it is very easy to use and navigate.