Brightpearl Reviews
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- Company size: 2–10 Employees
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Review Source
Overall rating
Brightpearl
Reviewed on 09/12/2014
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It...
We have been using Brightpearl since August 2012 to run our business - 3 shops and a web site. It has enormously simplified our working lives. We use it for purchasing, web order fulfillment, POS, accounting and general stock management. I would definitely recommend it.
Pros
A comprehensive & well integrated system.
Simplifies the move into new marketplaces - e.g. Ebay & Amazon.
Well designed intuitive interface.
New features added almost every month.
Cons
Lacks the ability to create configurable products in Magento from withing Brightpearl.
POS system is live - when the internet is down so are the tills.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent, intelligent platform
Reviewed on 28/04/2021
An intelligent platform that allows the business to report and develop it's strengths and weaknesses...
An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.
Pros
The abilities and reporting involved with controlling stock and orders
Cons
We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.
Response from Sage
Hi Ellie,
Thank you so much for sparing the time to review us.
It's great to hear that you've been able to get such insights to help your growth!
Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.
Thanks again,
Tom (Brightpearl)
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mixed Bag with Areas of Opportunity
Reviewed on 10/01/2018
It's nice to have all your records in one place, but being able to make meaningful use of said data...
It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.
It's good for smaller companies, but larger companies would be better with different ERP solutions.
Pros
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time).
But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.
That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.
Cons
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.
Response from Sage
Hi there,
Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.
Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.
We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.
Thank you again.
Brightpearl
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great software
Reviewed on 28/04/2021
Pros
Stock control is the most impactful and helpful
Cons
The add ons which are required such as automation
Response from Sage
Hi Nicky,
Thank you for your review of us, we really appreciate it.
It's fantastic to hear that you're finding so much value in our stock management functionality.
On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense?
Thank you again, for the review.
Tom (Brightpearl)
- Industry: Warehousing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Platform
Reviewed on 28/04/2021
Great experience
Great experience
Pros
Easy to use and great customer service. Brilliant range of features.
Cons
Nothing - everything has been smooth so far.
Response from Sage
Hi Rachel,
Thank you so much for your review. It's great to hear about your experience of the platform and our team.
I'm really pleased Brightpearl is such a great fit for you!
Thanks again,
Tom (Brightpearl)
- Industry: Retail
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Inventory Management
Reviewed on 03/10/2015
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used,...
We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.
Pros
- great inventory management
- fast and current connection to online orders, stock, and inventory
- good reports system
- lots of apps available to help tailor the program to your business' needs
Cons
While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.
- Industry: Luxury Goods & Jewelry
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Review Source
Overall rating
Getting Better and Better- 8 Months working with BP
Reviewed on 06/09/2014
After 6 months, i now have a functional product. I've tried several other Multichannel inventory...
After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list.
The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't.
The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next.
I would recommend them, especially if you sell on Amazon FBA.
Pros
Multi Channel inventory management - Including Amazon FBA
Reports - to many to list
The Accounting System
***The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.***
Cons
Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible.
They are still having "Growing Pains" and many features are in need of improvement.
No time saved listing on ebay
- Industry: Building Materials
- Company size: 11–50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Inventory control
Reviewed on 19/02/2016
With this system we're able to successfully control our stock and fulfill customers orders quickly....
With this system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times.
Pros
Inventory is easy to update
Unlimited SKUs
Print/Pick/Pack/Ship feature to show where each Sales order is in the process
Cons
Must have another system to actually print labels for shipping
Not all tracking numbers transfer
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Over Promises...Underdelivers
Reviewed on 01/11/2016
We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really...
We migrated from Quickbooks Enterprise and Webgility to BrightPearl last year. It has really helped our business grow by allow us to spend less time managing inventory across all channels.
Pros
Nice screen layout to see the status of all your orders.
Easy to process orders
Inventory sync with Amazon. Ebay and BigCommerce
Bundle/Kitting inventory works well with Ebay.
Not a listing tool
Cons
Does not act as a Master Price list or Catalog for BigCommerce
Bundle/Kitting inventory does not work with BigCommerce.
POS as of 2016 is weak . . .new version due in 2017
- Industry: Telecommunications
- Company size: 2–10 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy To Use
Reviewed on 28/09/2015
Great easy to use multi-channel system. Lots of integrations available and easy to expand and...
Great easy to use multi-channel system. Lots of integrations available and easy to expand and integrate as the business grows.
Pros
Integrates with all shipping carriers as well as all major shipping channels - supports multiple stores on each channel.
Cons
Not cheap. but good value to money compared to other solutions. Can be tricky to set up but the team provide full support.
Response from Sage
Thanks for taking the time to leave us a review! We're really excited that you're enjoying Brightpearl.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great customer support
Reviewed on 15/03/2023
Pros
Brightpearl provides great customer support. Shout out to [sensitive content hidden]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center.
Cons
You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center.
Response from Sage
Hi there Zakaria,
Thank you so much for your review, it's great to hear that Nicholas from our Professional Services team who train our new customers helped and supported you so much, I'll definitely pass this onto him as I know he'll get a kick out of hearing it.
Thank you again,
Tom (Brightpearl by Sage)
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brightpearl is well worth the investment!
Reviewed on 19/05/2021
Automation of processes in our business has been key in our growth. Brightpearl has been at the...
Automation of processes in our business has been key in our growth. Brightpearl has been at the centre of that transformation. Great set up process initially with strong support and training. Great reliability, easy to use. We are pleased we made the investment.
Pros
Brightpearl has helped to transform our business. It is easy to use, easy to integrate with other systems. We've never had any reliability or access issues. We are incredibly pleased that we made the decision to invest is such a great system.
Cons
I have no complaints about the software!
Response from Sage
Hi Mark,
Thank you very much for taking the time to review us, we love feedback from our customers, so thank you!
It's fantastic to hear about the impact that our automation has had on your business. We agree with you - automation IS key - so we invest a lot of time and money bringing that to market and keeping it current and in line with what our customers need.
It's also great to hear that as you've adapted your business model, we've been able to support that change and help your growth.
Thank you again,
Tom (Brightpearl)
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Would Recommend Brightpearl
Reviewed on 26/04/2022
Overall the experience is very good. With the Automation App, orders are fulfilled direct to the...
Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day.
Pros
Easy to use. Gives a full view of the business with order management, stock and accounting all together in the one product
Cons
Revenue reporting on sales of products sold within bundles. Revenue is attributed to the bundled product and not to the individual product. Therefore manual manipulation of the exported data is needed.
Response from Sage
Hi Nikki,
Thank you so much for your review, we love receiving feedback from our customers!
I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order.
On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly.
Thank you again,
Tom (Brightpearl)
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for internet sellers
Reviewed on 13/07/2022
Pros
I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues.
Cons
I don’t have any dislikes but I have requested features such as batch processing and fractional units
Response from Sage
Hi there Laura,
Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long!
It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems.
We appreciate your feature requests too - we're reviewing those as I type! :)
Thank you again, here's to another 10 years!
Tom (Brightpearl)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Manages the core of our business, finances and products.
Reviewed on 08/02/2017
We have been using brightpearl for several years now and the core function of the system has been...
We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.
The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.
Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.
I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.
Pros
the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.
Cons
Sometimes you have to do things by the book and can't cut corners in processes.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brightpearl Review
Reviewed on 25/11/2016
As a business, we have been using Brightpearl for a few years now and have had an incredibly...
As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.
Pros
Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.
Cons
Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
BrightPearl Review
Reviewed on 22/11/2022
Implementation was super easy. Reporting wasn't overly complicated but you could still drill down...
Implementation was super easy. Reporting wasn't overly complicated but you could still drill down to what was needed.
Pros
Super easy to use. Nothing was over complicated
Cons
As your company grows so does their price tag
Response from Sage
Hi there Jennifer,
Thank you for your review!
It's great to hear that you're finding Brightpearl so easy to use and uncomplicated, that's how we designed it to be so I'm really pleased that's it's delivering for you.
Thank you again,
Tom (Brightpearl)
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Helped us scale efficiently
Reviewed on 12/10/2020
Pros
We would have been unable to grow our company from 1 million to 3 without the help of the Brightpearl. It is great to be able to handle all stock movements, customer transactions and accounting in one place. The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation.
Cons
Not much - If I am looking for one then the user interface can be a little tricky for newcomers to the team but once trained this does not seem to be a long term issue.
Response from Sage
Hi Steve,
Thank you! We're so pleased that we've had a role in helping you with that growth, it's great to see. As you say, being able to hone in on focus areas and automate the day to day operations are key and something we've been focused on from day one.
Thank you for being a great customer! We appreciate you!
Tom (Brightpearl)
- Industry: Business Supplies & Equipment
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Broghtpearl the New ERP!
Reviewed on 20/04/2021
I have used Brightpearl for over 1 year and one thing is evident. Effectiveness, its very light and...
I have used Brightpearl for over 1 year and one thing is evident. Effectiveness, its very light and tabs load quickly, I can say for those who need a proper Enterprise management system, BP it is.
Pros
It's intuitive and very easy to integrate with other eCommerce platforms like Shopify.
Cons
It requires a bit of training to get started.
Response from Sage
Hi there Dickens,
Thank you very much for your review, it's great to hear that you're getting on so well with Brightpearl and it's connection to our partner, Shopify.
On your comment on training, Brightpearl is a broad system so it could be seen as daunting without the right training - this is why we ensure that our implementation team set you properly trained before you go live, and afterwards you have access to our learning platform, Brightpearl Training, and also our Help Centre and Community where you can pose questions to other users. If you'd like any help with these, please contact your Success team who will be happy to send you in the right direction.
Thanks again for your review,
Tom (Brightpearl)
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
A Good Move - Improving All The Time
Reviewed on 07/02/2017
We carried out quite a bit of research and Brightpearl simply covered more of our requirements than...
We carried out quite a bit of research and Brightpearl simply covered more of our requirements than anything else we came across. We setup Brightpearl aided by their installation service in Feb 2016 and its been a good stable platform since with very few problems along the way.
We use Brightpearl for our accounting and inventory managment which syncs with our Magento and Ebay stores, it also leaves the door open to Amazon if we choose.
For us, there are a few things that could be better to suit our needs, this mainly due to the limited stock update import size from CSV, limited size of updates over the Brightpearl to Magento API. Certain EPOS functions such as easier returns/credits and ability to utilise product custom options in EPOS could be improved / included. It is also crying out for easier options to integrate a decent customer account/loyalty system. Brightpearl however, did still provide more than other systems we looked at.
Taking above in to account, Brightpearl without doubt has been a good move for us and we have learned to work around most of our issues which are most likely specific to us. We as a company could never go back to what we had before and I would say compared to the previous system, Brightpearl saves us around 6 hours per day in staff time but has also added much improved reliability to stock levels on the website and Ebay.
A year on and we do feel positive about being on board with Brightpearl. Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability. I understand that a brand new EPOS app is on the way soon and they are following that with a new Brightpearl to Magento API connector which will vastly improve performance with large inventory/product data updates, unfortunately this does not include extended functionality to cover our particular requirement - : (
My advice to anyone thinking about going ahead is spend the time prior to installation and get your product data, sku's etc spot on first. As long as you get your data correct and in sync with your website you should not run in to any problems.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent system and service
Reviewed on 06/05/2021
Pros
Integrates seamlessly with our e-commerce site and syncs inventory levels perfectly. We use the system to manage our sales orders and fulfilment, purchasing, inventory and demand forecasting. The Customer support Team are knowledgeable and always quick to respond.
Cons
What like some more customisable features and the ability to change certain layouts. New features can take a little while.
Response from Sage
Hi Toby,
Thank you so much for sparing the time to review us, we love hearing from our customers!
It's great to hear that Brightpearl plugs so well into your existing tech stack and provides you with so much insights and control. Also fantastic to hear that you've been getting so much great service from our Support team.
I'll get your Technical Account Manager to reach out to you on the features on layouts. Do you check out out release notes? They come out every two months and cover all the latest releases and bug fixes. We also have quarterly webinars with our Product team where they discuss our roadmap.
Thank you again for your review,
Tom (Brightpearl)
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A comprehensive back office system for a wholesale business
Reviewed on 22/11/2016
We have used Brightpearl for nearly four years now. It was probably more than we needed initially...
We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth. It was, and from set-up it has been the backbone to an 8x increase in turnover.
As a distributor, our large wholesale orders (hundreds of lines) sometimes test the capacity but that has been continually improved. Having the API and being able to integrate with Manifest for taking orders online was a huge efficiency for us, and are now looking forward to a possible integration with a barcode system.
In general support have always been very efficient. We have never had to leave any issue or request 'unsolved' which is good to say after four years, and I have appreciated that support tickets get escalated promptly where necessary to get to a practical solution quite quickly.
Pros
Very comprehensive
Cons
Sometimes feel it's geared towards ecommerce more than wholesale
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent ERP/CRM for English speaking users
Reviewed on 14/03/2017
We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl...
We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.
Pros
Ease of use. Really easy to learn and manage.
Cons
We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.
- Industry: Business Supplies & Equipment
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great all round platform for B2B sales management
Reviewed on 20/03/2017
We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone,...
We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served.
There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business.
Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.
Pros
All in one package for CRM, Inventory and Accounts
User-friendly interface
Cons
Slow / buggy releases
Lack of automation options (we use the API to fix this)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We'd be lost without Brightpearl
Reviewed on 01/02/2017
We've used Brightpearl for a number of years, over that time the functionality has grown hugely and...
We've used Brightpearl for a number of years, over that time the functionality has grown hugely and positive changes continue. We're an International Schoolwear business and we really couldn't function without Brightpearl. We supply customers all over the world and Brightpearl allows us to manage our sales, stock, accounts and ecommerce system efficiently keeping all our information upto date. It's fairly intuitive to use and easy to teach to new employees.
Pros
Intuitive and easy to use.
