Jira

4.4 (14,956)
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Project & Issue Tracking Software - See why we're #1!

Overall rating

4.4 /5
(14,956)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.1/5
Customer Support
4.2/5

91%
recommended this app
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14956 Reviews

Parth
Parth
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Project Management Tool

Reviewed on 18/10/2024

Overall I am very satisfied with all the features that Jira provides, It helps me a lot and helps...

Overall I am very satisfied with all the features that Jira provides, It helps me a lot and helps me to save time.

Pros

Jira is the best project management and issue-tracking tool I have ever worked with. It allows me to customize my project workflow and track progress with the Dashboard feature.

Cons

Sometimes the customization It provides decreases the speed of the workflow.

Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

JIRA review

Reviewed on 17/11/2024

I really enjoy the product. It does everything we require and more

I really enjoy the product. It does everything we require and more

Pros

Flexibility to customise / tailor to how you want to use it. There are always more features to explore

Cons

The GUI is not the most stylist and some tasks are a bit hard to perform

Sebastian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Powerful and complex task/cases management tool

Reviewed on 18/10/2024

It was very useful in a big company to gather requirements from different areas, but for work...

It was very useful in a big company to gather requirements from different areas, but for work distribute inside a team it was cumbersome.

Pros

The flows customization is very comprehensive and flexible. I used to create different flows depending on the input ticket

Cons

The learning curve is steep and for simple cases it's more complex that necessary. It would be great to have the current powerful engine for some cases and something more simple for others

Reham
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Comprehensive Project Management and Agile Tool Jira is a powerful project management tool...

Reviewed on 19/09/2024

Jira is highly effective for managing complex projects and workflows but may require a learning...

Jira is highly effective for managing complex projects and workflows but may require a learning curve and careful configuration to fully leverage its capabilities.

Pros

Customization,Agile Support,Integration,Reporting and Analytics.

Cons

I see that the least about jira in :Complexity, performance and high cost

Alternatives Considered

ClickUp and Wrike

Reasons for Switching to Jira

Choosing Jira over other project management tools might be preferred for several reasons:Advanced Customization,Strong Agile Support,Integration Capabilities,Scalability,Comprehensive Reporting, flexible issues tracking.
ihsan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the best Document MGMT tools in the market.

Reviewed on 29/10/2024

Very well designed, especially for medium-to-big team. Although for the teams in such sizes, a...

Very well designed, especially for medium-to-big team. Although for the teams in such sizes, a dedicated admin would be required to streamline the processes and keep things neat and under control.

Pros

A robust and constantly-evolving application with lots of side features and integration options.

Cons

The configuration can be confusing sometimes.

Joshua
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Getting Things Done with Jira

Reviewed on 17/11/2024

We have single-signon enabled which makes it easy to access the tool without additional overhead....

We have single-signon enabled which makes it easy to access the tool without additional overhead. Collaboration with external partner is a lot easier with Jira as it helps keep all of us accountable for our work.

Pros

There are many views available, ranging from the Kanban board, to the list view of all issues. This enables one to easily slice and dice issues any way one prefers. Also, the email alerts let you know when colleagues and partners, both internal and external make updates to the issues we are working together on.

Cons

There is not much to dislike at all. We are able to make good use of the tool.

Alternatives Considered

Trello

Reasons for Switching to Jira

Other folks felt more comfortable with Jira than with Trello, though different tools make sense for different workstreams. Trello might be a better fit for smaller groups than for larger wide-ranging initiatives/deployments.
Pinal
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Senior Android developer

Reviewed on 09/10/2024

very good experience working with jira as a developer

very good experience working with jira as a developer

Pros

the way to assign task and track the progress

Cons

i like most things in jira that spring vise working

Sreerag
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best for project management

Reviewed on 17/10/2024

It was great experience in using jira it made whole work environment easy and manageable those old...

It was great experience in using jira it made whole work environment easy and manageable those old Google sheet days are over now

Pros

Its easy to use and very helpful for work and task management

Cons

Its very well packed with lot of features which some might not use

Rohan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Project Management Tool for organizing tasks and team collaboration

Reviewed on 12/11/2024

Pros

I have been using Jira daily for several months. It is easy to use and helps with project management and team collaboration. I can organize my tasks in a Kanban Board and easily review my team's progress and tasks. Integrations are also great.

Cons

Jira can feel overwhelming at first, but after using it for some time, it is easy to understand and use it efficiently.

Ashwinder
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of Jira

Reviewed on 30/10/2024

Very cool tool to organize and track your project

Very cool tool to organize and track your project

Pros

Easy to navigate, write and retrieve data.

Cons

Nothing specific to say, it’s perfect tool to work.

Maggie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best at small scale delivery

Reviewed on 25/06/2024

Unmatched in capability and ease of use. Pricing structure makes it easy to make accessible to...

Unmatched in capability and ease of use. Pricing structure makes it easy to make accessible to every business size. Integrations with online collaboration tools have made WFH seamlessly easy. People can overcomplicate how projects are built, so it needs at least one experienced or continuously curious employee to keep benefits > overhead.

Pros

It’s highly customisable- can be as simple or as complex as you need (which means it will work for you and not you for it). Usually, with this though, come specialist roles that you need to hire for (e.g. ‘salesforce specialist), but jira has easily the most extensive publicly available knowledge base. Every question or issue you may ever have, someone has had (and solved) before. Excellent community that also ways has a step by step for you. Continuous intro of new functionality. Integrates with pretty much everything out there

Cons

Not so great when required for large scale delivery. Planner tries to do this, but feels like it doesn’t have the same level of user insight as the rest of the atlassian suite.

Rowson
Overall rating
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Comprehensive Review: Jira – The Powerhouse for Project Management

Reviewed on 07/10/2024

Actually, experience with Jira is just great because it really supports powerful project management...

Actually, experience with Jira is just great because it really supports powerful project management tools, flexible workflows, and the integration of other ascribed tools such as Slack or Confluence. Nonetheless, it is hard to cover its depth even for a single user, much less for new users; however, Jira is useful for projects of larger scale and cross-team collaboration.

Pros

Jira's versatility, customizable workflows, visibility, integrations, automation, and Agile support.

Cons

Jira's steep learning curve, and occasional slow, cluttered interface for beginners.

Volodymyr
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect tool for managing your IT needs

Reviewed on 05/11/2024

Having worked with Jira for 10 years, I appreciate its powerful capabilities for project management...

Having worked with Jira for 10 years, I appreciate its powerful capabilities for project management and tracking. Its flexibility and extensive customization have made it invaluable, especially in complex projects.

Pros

I like most about Jira is its robust functionality for tracking tasks and managing projects, especially within Agile teams. The ability to create customizable workflows, track progress on Kanban or Scrum boards, and organize tasks with detailed labels, filters, and priorities makes it incredibly versatile.

Cons

I like least about Jira is that it can be quite complex and overwhelming, especially for new users. The interface has a steep learning curve, and navigating between different boards, projects, and settings can feel cumbersome. Customization options are powerful but can lead to confusion if not configured carefully. Additionally, Jira can sometimes feel slow or laggy with larger projects, impacting overall productivity.

Alan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jira FTW!!

Reviewed on 24/09/2024

Overall, I am very satisfied. It is the most useful tool in the Atlassian suite for my needs.

Overall, I am very satisfied. It is the most useful tool in the Atlassian suite for my needs.

Pros

Jira is user-friendly and also it can be as deep and customizable as need be. It is the backbone of my business for ticketing, collaborating and troubleshooting across all environments.

Cons

If I really have to mention cons, I would say more customizable themes. Other than that, it does the job.

Eva
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

A necessity that provides what needs to be provided

Reviewed on 13/09/2024

A necessity that does the job just okay. Has important functionality that not many other alternative...

A necessity that does the job just okay. Has important functionality that not many other alternatives offer.

Pros

Every person's contribution is clearly visible as their own. Timestamps are also helpful. Cataloguing and structuring is also good. Good integrations with external applications. I also really like the preview of task links in Atlassian applications.

Cons

Somewhat of an outdated look and feel, however the cloud version is considerably more modern than the old one for sure.

Suman
Suman
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful Project Management Tool.

Reviewed on 10/09/2024

Jira has proven to be an effective solution for managing software development projects, facilitating...

Jira has proven to be an effective solution for managing software development projects, facilitating better teamwork and task streamlining. It does, however, take some time and effort to completely understand all of its functions, but once configured, productivity will be increased.

Pros

Jira has great project tracking and management features and is quite customizable. The agile boards make work management and sprint tracking easy, and the interaction with other programs like Confluence and Bitbucket is flawless. In addition to that, we can design intricate workflows that are particular to the needs of the company.

Cons

Particularly for new users, the learning curve can be quite hard. Because there are so many features and options accessible, the UI might occasionally feel overwhelming and take time to get familiar with. Furthermore, the cost may be prohibitive for startups or smaller teams.

Muhu
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The best way to manage projects

Reviewed on 31/08/2024

Working within Jira has strengthened our team for it provides us with robust and efficient project...

Working within Jira has strengthened our team for it provides us with robust and efficient project management tools.

Pros

I like how Jira is effective in management of agile projects.It provides us with variety of settings that can be customized in terms of the prospects allowed,such as Kanban boards,Scrum framework and extremely detailed reporting regarding our organization.Also I like that it is capable of accommodating sophisticated projects and multiple department in our organization.

Cons

The interface can be somehow complex for first time users.

Vinu Prasad
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Jira: Powerful tool for issue tracking and Project management

Reviewed on 22/08/2024

My overall experience has been very pleasant using Jira. It has been a software I use daily for the...

My overall experience has been very pleasant using Jira. It has been a software I use daily for the last 10 years now.

Pros

Some of the features that I love about using Jira are Customizable Workflows, Integration capabilities with third-party softwares like slack and the reporting features

Cons

Not a lot of cons but I have noticed that some of the first time users have a little hard time using it

Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible, integrated, and very efficient overall for teamwork management

Reviewed on 09/08/2024

I was part of the team that managed all of their activities on Jira - from application development...

I was part of the team that managed all of their activities on Jira - from application development to issue resolution to communication with internal clients. Jira was in the heart of our everyday routine. The ability to link issues together and define dependencies, and to attach documents, images, etc., along with a tight integration with our Atlassian tools, made it extremely efficient for our needs.

Pros

It's a flexible, highly configurable tool that keeps teams on the same page with regard to projects, issue resolutions, or any tasks that need to get done and involve multiple people

Cons

Not too many drawbacks that I could mention.

Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

JIRA review.

Reviewed on 25/11/2024

I have been using JIRA for over 10 years and I much prefer to use their system over Salesforce just...

I have been using JIRA for over 10 years and I much prefer to use their system over Salesforce just for the simplicity alone.

Pros

It is very easy to track my work tickets, collaborate with colleagues, and link to other Epic tickets or other related JIRA to keep track of all events for a specific issue and who is involved.

Cons

The only issues I have had with JIRAs in over 10 years of use is only when there is an issue with access to the JIRA environment.

Christopher
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Transformative Tool for Agile Project Management

Reviewed on 04/10/2024

Jira has truly elevated our project management process. Its versatility and advanced capabilities...

Jira has truly elevated our project management process. Its versatility and advanced capabilities have made task delegation, sprint planning, and project tracking efficient and transparent. Once the initial learning period passes, the tool proves to be a game-changer for agile teams. I highly recommend it to any organization looking to streamline workflows and foster better collaboration.

Pros

Jira is an exceptional project management tool, offering a wide range of features for seamless task tracking, sprint planning, and collaboration. Its customizable workflows make it easy to tailor Jira to any team’s needs. The intuitive agile boards visually simplify progress tracking, while integrations with Confluence, Github, draw.io, and other tools streamline communication and productivity. Furthermore, real-time reporting and analytics provide powerful insights, helping teams stay aligned and on target.

Cons

While Jira offers a wide array of features, new users might find the platform somewhat complex at first. However, this initial learning curve is easily overcome with adequate training and time, and the software becomes much more intuitive. The pricing can concern smaller teams, but the value it adds to project management and workflow efficiency makes it a worthwhile investment.

Dennis
Dennis
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most reliable and excellent tool for project management

Reviewed on 05/10/2024

Life was hard before Jira. We were a great team without a great product for collaboration and...

Life was hard before Jira. We were a great team without a great product for collaboration and assigning work and follow work progress and other activities. With Jira, all these have been simplified and we can now collaborate remotely. Work on projects, make transparent decisions that are informed and manage the tasks and progress of every activity.

Pros

Jira has extensive features for customization, Can easily be integrated with existing systems and boosts collaboration and automation of tasks. I like it's clear visualization with Kanban and Scrum boards bringing transparency in decision making. It also scalable.

Cons

It's not easy for non-technical new user like advanced configurations and customization.

Dilak
Overall rating
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jira: Robustious Tool for PM & TM

Reviewed on 14/09/2024

Pros

Jira is among the tools which I have used for quite extended duration now.
It automates time and expense tracking on projects which eradicate errors.

Cons

Never have I experienced any flaw while using Jira.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review on Jira Task Management Tool

Reviewed on 08/06/2024

Pros

I am able to work on the Scrum model for my team and am able to customize the workflows to fit the diverse team needs. I am able to integrate it with other tools like Confluence, bitbucket, perforce, and other internal tools boosting effectiveness. I am able to track performance of my team who is working on what task and how effective as a team we are working. Enabling deadlines and assigning tasks and providing signoffs.

Cons

It would like it to track the PR approvals on bitbucket and then mark status automatically. Just like how it works with Perforce.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Jira is a very versatile tool that allows you to create custom workflows for any team.

Reviewed on 30/05/2024

Jira is widely recognized as a powerful and comprehensive project management tool with a comprehensi...

Jira is widely recognized as a powerful and comprehensive project management tool with a comprehensive set of features. Many users appreciate the flexibility, customization options, and integration options that teams can customize to their needs and activities. Support for Agile methods, including Scrum and Kanban, is highly valued by software development teams and enables them to plan, track and deliver projects. Jira is a useful tool for effectively managing projects and promoting collaboration within your team.

Pros

Jira has adaptability to a wide range of project management needs, a broad integration ecosystem, strong agile support, powerful visualization tools, real-time workflows, scalability, and comprehensive reporting. These capabilities make Jira a versatile and essential tool for effectively managing projects in a variety of industries and environments.

Cons

Complexity, learning curve, potential for high customization, cost, and spatial performance issues must be considered when evaluating the right fit for a team or organization.