Jira

4.4 (13,323)
Project & Issue Tracking Software - See why we're #1!

Overall rating

4.4 /5
(13,323)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.0/5
Customer Support
4.2/5

91%
recommended this app
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13323 Reviews

Luke
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best and most true to tradition agile project/product management tool around

Reviewed on 09/11/2020

I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's...

I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's interface is genuinely enjoyable to use and it aligns perfectly with agile product management methodologies, natively and in conjunction with its plethora of add-ons.

Pros

Jira is an immensely powerful issue management tool. It's JQL language provides ultimate flexibility to satisfy the needs of all roles on a product/project team. It's easy to use (if agile concepts are familiar to you and semi-intuitive if they're not), easy to deploy (especially if you're using Jira Cloud) and easy to integrate with.

Cons

The pricing model for add-ons. You could have a 100 users registered to your Jira instance, have an add-on that is used by a small handful of power users, and still be paying a license fee for all 100 users. Very annoying!

Alternatives Considered

Trello, monday.com and Asana

Reasons for Choosing Jira

Basecamp was rudimentary and unable to effectively visualise our cross-company/cross-team workload.

Switched From

Basecamp

Reasons for Switching to Jira

Jira was the most aligned with our internal development workflows and flexible enough to work for both technical and non-technical users.
Brandon
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

A robust application that can be used for everything from task management to software...

Reviewed on 02/11/2021

We started using Jira for simple issue tracking for all issue types, from bugs and ideas to...

We started using Jira for simple issue tracking for all issue types, from bugs and ideas to backlogged and in progress tickets. We have since expanded this to track our full development roadmap and to produce documentation within Confluence. We have also taken advantage of the integration with Gitlab and Sentry to help give us a more clear picture of what's going on, even when it isn't happening directly in Jira.

Pros

Jira has a weekly release schedule which means the product is always being improved or changed. This is usually a good thing, although I will admit that sometimes it isn't. Jira is also incredibly functional for a broad range of use cases, from managing a simple to-do list, team task tracking, process automation, to software development. They do a good job of making it user friendly and easy to onboard, especially since they started making drastic UI improvements a little over a year ago.

Cons

A consequence of being capable of so much is that it can be hard to configure initially. More specifically, which features you need and which can be disabled. There are a lot of great features but some just complicate the workflow, and it usually takes time to figure this out.

Alternatives Considered

Teamwork, Pivotal Tracker, Trello, Basecamp, Wrike and Asana

Reasons for Switching to Jira

Jira was either more user-friendly or offered a solution that was geared more towards software development than the other applications. I also like the direct integration with Confluence, even though Confluence itself can be annoying at times.
Matt
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A seasoned software product setting the precedent for project management.

Reviewed on 09/09/2023

Overall very please with Jira and how well it supports a solid development team. Once the platform...

Overall very please with Jira and how well it supports a solid development team. Once the platform is configured correctly development flows run like clockwork.

Pros

The entire Atlassian ecosystem creates simplicity and ease of use across agile methodology through devops to deployment.

Cons

Minor nuances with onboarding and getting up to speed to configure Jira to maximize its potential.

Alternatives Considered

ClickUp and Asana

Reasons for Choosing Jira

Development lead recommendation

Switched From

Asana
Michael
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

JIRA - The monolith everyone uses

Reviewed on 15/11/2018

We use JIRA to plan monolithic projects across our organization and communicate with teams in...

We use JIRA to plan monolithic projects across our organization and communicate with teams in multiple time zones and regions. We have a tier 1 tool plugin that allows our tier 1 support to escalate tickets for tier 2 and that is where we perform our work. I work indirectly with our JIRA administrator and project managers to support them while they support the JIRA platform for our organization. I have worked with JIRA in numerous organizations and while I've given it a mediocre score overall, it is a useful and irreplaceable tool overall.

Pros

JIRA is an industry standard tool, due to this it's very well known and a colloquial metaphor for "tickets" in and of itself. JIRA is able to handle monolithic projects and the many related projects with regard to them.
JIRA is very good at allowing and automatically building self-referencing tickets within it's comments and ticket parts, if you put a ticket title into a ticket it will automatically reference the actual ticket with a link. It is also very good at adding to existing tickets with related tasks, sub-tasks, and prioritization. JIRA also is considered in almost every third party tool with a massive volume of software that offers "JIRA plugins" considering it's high stature with the IT community.

Cons

JIRA is "the tool" but it's not "a good tool" for every project and company size. JIRA is like other commercial grade products that just aren't designed for simple day to day use. While it opens up nicely and begins to make tons of sense in larger projects, larger organizations, and larger teams it often doesn't show the same beauty with simple projects and day to day ticket tracking.

Additionally, the JQL language is ridiculous follows in the foot steps of many other proprietary languages that are only great for constant users of JIRA. While that's the implied scenario because as mentioned JIRA is "the tool" it's not always the case. When my day is split 20 ways, I have little time to sit down and do more than plug in a JIRA ticket number to get to the issue to investigate, review, get sign off on a fix, and apply.

JIRA is also having what appears to be a lot of difficulties this year staying online with their new data center providers. I don't remember ever having these issues prior to their most recent move.

Reshma
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Jira is my ultimate solution for efficient project management and issue tracking

Reviewed on 22/06/2023

Jira Software is a powerful and feature-rich project management tool with solid issue-tracking...

Jira Software is a powerful and feature-rich project management tool with solid issue-tracking capabilities. It is well-suited for teams practicing Agile methodologies and offers extensive customizability and integration options.

Pros

1. Issue Tracking: Jira Software allow my team to create and track issues or tasks.2. Support Agile Methodologies: Jira Software supports Agile methodologies. It provides boards to visualize and manage work, backlogs to prioritize tasks, and sprints to plan and track iterative development cycles.3. Integration: Jira Software integrates with various tools and services commonly used in software development, such as source code repositories (e.g., GitHub, Bitbucket)These integrations enhance collaboration and streamline development processes.4. Reporting and Analytics: Jira Software provides built-in reports and metrics, and that helped me to track project progress, team performance, and issue resolution.5. Customizable Dashboards: Jira Software helped me by creating personalized dashboards to monitor key project metrics, track assigned issues, and view activity streams.

Cons

1. Complexity for beginners: Jira Software can be difficult for users who are new to the platform or project management in general. The extensive customization options and complex configuration settings may require a learning curve and additional training for some users to fully leverage its capabilities.2. Expensive: While Jira Software offers a free tier for small teams, the pricing can be quite steep as the team size and feature requirements increase. This can make it less accessible for small or budget-constrained organizations, especially when considering the additional costs of integrations and add-ons.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience while adopting Jira

Reviewed on 13/01/2023

fair enough

fair enough

Pros

the deployment was easy and you don't need any special skills to do

Cons

user interface is not as easy as it should be, I feel they need improvement on the front end side of the app

Alternatives Considered

Sunrise ITSM, ClickUp and Bitrix24

Reasons for Choosing Jira

I need something more automated

Switched From

Microsoft Excel

Reasons for Switching to Jira

My manager prefer Jira because he had used it before
Bart
Overall rating
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ticketing simplicity

Reviewed on 04/09/2023

An easy way to gather incidents in a company and work together on solutions

An easy way to gather incidents in a company and work together on solutions

Pros

Its easy to use and also easy to collaborate with other products using the api.

Cons

Always sort oldest notes first instead of newest

Alternatives Considered

TOPdesk and Autotask PSA

Reasons for Switching to Jira

Its cheaper and easier to scale
Sifa
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Technical Monitoring at Its Best

Reviewed on 30/08/2023

I like technical monitoring via Jira and it gives me a relief when I see everything goes according...

I like technical monitoring via Jira and it gives me a relief when I see everything goes according to JIRA epics.

Pros

I like the integration with almost every other tool at our disposal and it creates a flawless process for us.

Cons

As project manager, I am also managing the overall finaces and JIRA is one of the most expensive tools at my disposal.

Saloni
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Complete Solution for Project Management

Reviewed on 22/08/2023

Having extensively utilized Jira for project management, I'm excited to share a detailed review of...

Having extensively utilized Jira for project management, I'm excited to share a detailed review of my overall experience with this platform.

Pros

- User-friendly interface.- Prioritizing issues and organizing work into sprints.- Provide a clear overview of project status.- Jira's scalability makes it suitable for teams of various sizes.- Jira supports agile methodologies - Jira provides flexibility that allows users to design and adapt workflows.- Jira provides an array of reporting tools.

Cons

- Limited file size upload.- Reports are not reusable.- Confusing User-Interface.- Potential financial impact, especially for larger teams.

Mohammed
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All in One SDLC

Reviewed on 24/07/2023

Pros

360 degree for managing software project starting from idea to the final release with the product documentation and delivery notes

Cons

learning curve that is required within the team to develop in order to use the tool at efficient way

Jack
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

First class service desk offering

Reviewed on 16/03/2020

We have used this product from the very day we christened our service desk. It has evolved into an...

We have used this product from the very day we christened our service desk. It has evolved into an enterprise-class, feature-rich ticketing system that we have integrated with several external directories for our customers. So far, we haven't found a requested feature that we couldn't implement easily in Jira and the value proposition is strong. We recently migrated from an on-prem solution to one of their cloud offerings, mostly for ease of customer access, and have been thoroughly pleased.

Pros

Of course there's a little confirmational bias in any review of a product already acquired, but implementing it really was a thoughtful decision. Over the last few years, this product has really matured. When we started with it as an immature FOSS offering, it wasn't really enterprise-class. We were motivated by cost initially, but Atlassian has really grown it. Now with external directory integration, tiered hosting offerings, MSP-level features, and significant customization available, I can't think of another product that beats the value proposition. My most favorite feature? The return on investment. We use this to manage service desk interactions with more than 25 MSP clients, and have never been let down. It costs us less than weekly staff meeting pizza to operate and integration with other Atlassian products is superb.

Cons

Much of the branding customizations fall flat. Inability to resize or edit logos, the prominently featured plugs for Atlassian throughout the UI, and clunky DNS-tricks requires to redirect customer portal URLs to MSP's domain.

Reasons for Switching to Jira

Cost versus features and ease of implementation
Derek
Overall rating
  • Industry: Media Production
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Using Jira Software and Service Desk

Reviewed on 24/02/2020

We have been using Jira (and Confluence) for over 10 years. We currently have over 500 projects in...

We have been using Jira (and Confluence) for over 10 years. We currently have over 500 projects in Jira with a user base around 2000. We do agile web and app software development and run a support desk with kanban. Each team has their own projects with their own specific needs, from workflows, custom fields, permissions, and notifications. We do not use the cloud product, but a 3rd party, hosted, server version.

Pros

Extensibility. Jira really can be all things to all users. There are so many business workflow processes that we have implemented and all in Jira: advanced software development, workflows for processing contracts and invoices, and support work with incidents and service requests with approvals.

Lastly, with the large dev community and a large pool of app add-ons, we are confident we could extend Jira to be what we need it to be.

Cons

If you don't understand the principles of Agile software development, there will be parts of using Jira that will be foreign to you and will likely go unused.

There is a steep learning curve on the administration-side. With so many functions and features, it can be difficult to know all of your options. The "schemes" that power the project administration can also make it difficult to troubleshoot your setup.

Eric
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

JIRA is essential for good software development but you NEED to invest in configuration

Reviewed on 25/02/2021

I love JIRA because I am an organizer and I spend the time getting it right. But you need that kind...

I love JIRA because I am an organizer and I spend the time getting it right. But you need that kind of commitment for the best experience.

Pros

The powerhouse controls that allow you to configure exactly the solution you need. JIRA is unmatched in customization. For controlling workflows, getting status updates and clearly understanding what's on your plate, JIRA is amazing.

Cons

The use of JIRA without properly configuring it. Without that commitment, JIRA can be offputting and seem like a heavy mess of a system. You need to remove what you don't use, need to set everything up for individuals and you need to educate your team about how they can use the system. It's so open that it can overwhelm people without management.

Alternatives Considered

Trello

Reasons for Choosing Jira

JIRA is more structured and better at reporting.

Reasons for Switching to Jira

A comprehensive solution, including the use of Confluence for doc management.
Ajesh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Finest application for the Agile software lifecycle

Reviewed on 15/08/2019

I use JIRA in all the Agile software development for classification and bug tracking for every user...

I use JIRA in all the Agile software development for classification and bug tracking for every user with Dashboards. I am satisfied with the JIRA features but I think JIRA needs to provide more integration towards CICD tools so that user can get more idea about the bug tracking.

Pros

Easy to create Agile dashboards to track bugs in different development life cycle. We can also extract informations regarding the user specific tickets created and worked for any period of time. Also we can attache documents to gives an entire idea about the the bugs and time tracker in comment section provides how much time it takes to fix the bugs. In the software industry JIRA is one of the widely used Bug tracking platform. The idea of classification of tickets like EPIC,Task are very useful to identify the work load needed for that ticket.

Cons

Need exact date and time of the ticket creation and comments when the ticket gets older, right now it describes like the ticket is "created more two weeks ago". JIRA also needs to integration with CICD tools for more information regarding the bug tracking and fixing. JIRA should provide a dashboard for each user how much time he worked on a ticket to track the overall work time and also it will be very easy for the Administrator also.

Alternatives Considered

Redmine

Reasons for Choosing Jira

Redmine lack Agile development life cycle features like an effective dashborad , exact classification of tasks and the work time logging.

Switched From

Redmine

Reasons for Switching to Jira

JIRA provided more features for the Agile development Lifecycle that suited our work environments and continues to give more features everyday.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Works great for Software Project Management, I wish the configurations were easier to set up.

Reviewed on 12/10/2020

We are overall very satisfied with the product as the user side of the things are very solid. The...

We are overall very satisfied with the product as the user side of the things are very solid. The administration is quite complex and if you are doing it on your own, it will take a long time and a lot of hours reading their forums to get things right.

Pros

The task tracking and overall reporting are pretty solid. If configured properly, you will not miss on any updates and can proactively resolve blockers.

Cons

The configuration. They are very complicated and you cannot expect a new user to get it right and that's why there are dedicate people who set up this. We did it on our own and it took us a couple of months to get things right.

Alternatives Considered

Pivotal Tracker

Reasons for Choosing Jira

DeskPro was slow and confusing. It's the opposite - the admin interface is pretty solid while the user interface was a lot to wish for.

Switched From

Deskpro

Reasons for Switching to Jira

I have been using it for 6 years at different companies so it was the most comfortable choice to make.
Youness
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jira is the Best Project Management Software

Reviewed on 13/08/2019

THe best software for project management ever.
It's paid, but even for our size of projects, we...

THe best software for project management ever.
It's paid, but even for our size of projects, we still love to spend some money on it and enjoy the good project management.

Pros

Everything ! the software is very powerful, it has a lot of options and features:
- Scrum, Agility and flexibility of changing flows.
- Security setup for every type of users.
- A lot of features ( no way to compare it with any other software i know )
- Very simple to use
- Sprints support..
- High Availability.
- Awesome Designs ( old and new ).
And so many other things i love about JIRA

Cons

I wish the cost was a little more less for small sized companies.

Alternatives Considered

Trello

Reasons for Choosing Jira

Trello is very limited comparing it to Jira.

Switched From

Trello

Reasons for Switching to Jira

The amount of features and the ease of use. Finally, everything is great about JIRA.
Vedarth
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

good tool for project management

Reviewed on 26/11/2019

Collaboration of our team has improved after we started using Jira, the tools helps in planning and...

Collaboration of our team has improved after we started using Jira, the tools helps in planning and identifying gaps while we develop features. The mobile application is really good and one can get work done from mobile app as well. Overall Jira suites our needs.

Pros

Jira is very flexible and can be used for different use cases, eg: project management, issue tracker, road maps etc.
It is quite easy to configure compared to other generic project management tools.

Cons

The transition from old user interface to new one, it is very confusing, the UI is not consistent when we visit URLs from email notifications.
Compared to other generic tools, Jira is quite easy but still it is not easy to setup, it takes quite a few days to configure the system as per needs. It would be great if there were boilerplate templates.

Alternatives Considered

YouTrack

Reasons for Choosing Jira

Pivotal tracker is very specific for project management, we needed a customisable product which we can use with our existing workflows.

Switched From

Pivotal Tracker

Reasons for Switching to Jira

JIRA was easy to configure and had all the plugins we needed, it was just plug and play.
Adam
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Jira software gives structure to our teams' progress

Reviewed on 13/05/2020

I've been using Jira for around 10 years. It has the most robust Item profile, item searching with...

I've been using Jira for around 10 years. It has the most robust Item profile, item searching with saved searches, workflows with form field dialogs, alerts, charts, etc.

Pros

We use Jira to manage our teams' agile sprints. It makes it very easy to track and document stories and tasks that need to be done. Whenever a new task comes in, it is easy to put it in the backlog to make sure we don't forget about it. Then in sprint planning Jira helps us organize and prioritize our outstanding items into our next sprint. As any changes happen (new items, progress through the workflow, etc.) we are alerted and can easily follow the progress. It's easy to see what other people on the team and on other teams are working on.

Cons

It's still relatively clunky to quickly add a task, either on the website or on the mobile app. It would be nice if most of the common settings could default so 5-6 fields that are almost always the same don't have to be filled out with every new item. Default to the project, current sprint, story or task, assignee, etc.

Alternatives Considered

Trello and Asana

Reasons for Switching to Jira

JIRA had more robust functionality all around.
Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Project Management Tool

Reviewed on 21/04/2023

Overall, Jira provides a great experience in terms of project planning and execution. It provides...

Overall, Jira provides a great experience in terms of project planning and execution. It provides tons of flexibility in terms of creating customized workflows and custom fields. An efficient tool to track issues, bugs, development efforts, etc. Also , it has decent reporting and analytics capabilities , which allows me to create customized reports and dashboards

Pros

Jira provides a ton of features in terms of project planning, the ability to create a hierarchy of epics, and feature > delivery > story, which is a great feature to track deliverables in a release. It provides sufficient options to write detailed stories, add functional workflows, excel data sets, etc. Helps in Issue and bug tracking during production support, UAT phase, and QA testing. A great collaboration platform, due to the ability to write comments, notifications, tag required personnel, and seamless integration with other tools such as Outlook and Confluence.Log efforts and Tempo (dashboard to track daily efforts) is an amazing tool for productivity enhancements.

Cons

There are a few limitations of JIRA as well - - The search engine of JIRA doesn't always fetch the correct results despite using the correct keywords, it's not as smart as an AI-powered engine or Google. Also, the Smart Query feature is not that useful, many times basic search work well.- Doesn't have the templates to write detailed documents such as FSD or a design document, not a very good knowledge management tool.

Jonathan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jira for IT Project Management and Integrated Project Teams

Reviewed on 26/12/2019

I still love Jira for the flexibility, I use Jira Software to manage integrated project teams and...

I still love Jira for the flexibility, I use Jira Software to manage integrated project teams and internal IT projects and helpdesk. It is great to have basically a one stop shop for managing tasks and tickets across a variety of projects and departments. The biggest thing truly is entering in your information and that comes down to managing your teams and setting expectations on ticket information quality.

Pros

Flexibility in workflows and tracking separate projects and sub-projects in the same system.

Ease of creating multiple tickets as well as placing them into different projects without having to be in the projects portal.

Creating reports to review metrics is relatively easy, it was useful in an integrated project to review estimated times reported in previous sprints to project development times for other projects.

The flexibility of how tickets look and editable fields as well as workflows to tailor to the team and/or project being worked on.

Cons

The bad part of Jira's flexibility is that settings are all over the place and you typically need to refer to Jira's knowledge base on how to configure custom settings whether it is for fields inside of tickets, workflow settings and automations, and many other settings.

The standard Jira end user interface is not exactly user friendly and some things may not make sense depending on the team using it such as a ticket being in a closed state however the resolution state has separate "states" such as do, don't do which is more used by software development teams.

Jira typically requires a lot of customization when setting up new projects either for project managers, agile software development teams, or integrated project teams. As an administrator this can be difficult to convey to my end users who want to track their projects in Jira. This is where you need to have great communication with your end users to be able to setup and tailor the Jira project to their needs and improve the overall Jira experience.

Shaffick
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jira...the best out there

Reviewed on 26/11/2019

The overall exprience has been HIGHLY positive. Jira is the go to software for project planning...

The overall exprience has been HIGHLY positive. Jira is the go to software for project planning and coupled with Jira Service Desk and Confluence (which we use at the moment), it is a very truly powerful piece of software. I have tried other ones, but always came back to Jira due to it's widespread acceptance and ease of use.

Pros

Jira is highly customisable, and also has plugins. It allows you to monitor your projects and provided granulated access to individuals. You (or your admin) can set roles for the project and associates those roles to certain activities and then associate the roles even further to individuals.

You can organize your tickets in sprints and releases as well as monitor workload and task assignment to your team during sprints (or whatever other form of software delivery you wish to choose).

Cons

Pricing model. Currently, you have a choice of server vs cloud setup. If you have a team that can maintain the server instance, I'd recommend going to server because you have a lot more plugins you can use on server and you can set it up the way you want. The best thing is the licenses are a one-time cost, as opposed to lower, but monthly and forever costs on the cloud portion.

The other thing that is to be considered is that the plugins you choose need to have the same level of range for hte user count. i.e if your jira is for 101-250 users, all your plugins will need a license level of the same range, i.e 101-250 users. Something to consider if you are thinking about moving to Jira.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A giant of software development

Reviewed on 17/07/2020

We've been using using Jira since the begining of the company about 5 years ago and we are happy...

We've been using using Jira since the begining of the company about 5 years ago and we are happy with it. Their integrations with bitbucket and other atlassian software is also a plus for us. It delivers almost everything a software company needs to develop projects, and you can find almost everything else in their marketplace.
However we are likely going to change software soon due to their pricing jump after the "startup" tier.

Pros

Jira is an incredibly large and flexible tool to the point that you can virtually have any kind of project - software or not - managed inside it. But though it is large, it is also relatively simple to being with and can accommodate simple workflows even for smaller teams, with some neat ready-to-go templates.
But its abiity to grow into a platform that can support a large corporation is amazing. Scalability is definitely their main power.
Jira also bennefits from a very large marketplace of plugins that can bring more functionality and fit the granular specificities of each company or project.
It also has a very cheap pricing for smaller teams.

Cons

Some basic functionality if just not there, which is rather unbelievable considering the size of this tool. For example easily planning a sprint, doing capacity tracking or even moving or changing issues can be very difficult and you may need to resort to plugins in their marketplace (with their own pricing).
Some of the more advanced functionality (like workflows) is a bit complex and confusing and requires quite a bit of studying.
Their pricing after the first tier (for startups) is just unbelievably expensive. It's a jump from $10 to $1000 when you add your 11th team member. Because of this we will sadly not keep using the software after that threshold.

Brian
Overall rating
  • Industry: Restaurants
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Collaboration Platform

Reviewed on 19/11/2018

We are able to use JIRA to create, collaborate, test and deploy promos and emails for my company. I...

We are able to use JIRA to create, collaborate, test and deploy promos and emails for my company. I am able to see conversations and other notes from people I don't normally interact with, which can be really helpful in understanding issues that arise or other notes that may have been left out of conversation elsewhere. It's a great tool for us.

Pros

I work for a large clothing retailer that often runs promotional coupons and sends out emails to customers. JIRA houses all of the collaboration for our company in creating and testing these promos and emails. What I like is that everyone, from the communications team to the Quality Assurance Team to the IT troubleshooting team can be in one place to resolve issues quickly.

I love that there is the ability to tag other users and quickly get attention to issues that need a fast turnaround (emails and promos are often made within 48 hours from creation to launch). I also really like attaching 'sub-tasks' to a main project; This keeps organization a priority without having to search for every related task associated with a project. Related to this is the ability to attach documents right to any project/task for easy download.

You can save searches and filters to your home page. For example, I have a filter for viewing only email projects, and another for promotional information. Once you get results, you can sort by title, date updated and a few other categories.

Cons

At first glance, the layout is a bit overwhelming. You have a giant list of projects, and the search doesn't always bring up what you are looking for. It takes a bit of time to learn how to navigate. I would probably like to see 'tags,' or additional ways to categorize a project so that you can search for it through a few more parameters. For my needs, this isn't too important because of the short lifespan of emails and promos. But I could see other applications needing something like that.

Joshua
Overall rating
  • Industry: Printing
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Jira: An Essential Task Management Application

Reviewed on 11/04/2019

My experience with Jira has been fantastic. Overall, once a team gets used to the 'ticketing'...

My experience with Jira has been fantastic. Overall, once a team gets used to the 'ticketing' structure, there are a lot of organizational efficiencies that can be gained. The standardization of ticketing can help teams navigate through areas of need and allocate resources from other projects if ahead of schedule. Jira works phenomenally as a tool to help manage projects both large and small. I have helped test and implement projects that have utilized Jira as the primary project management tool and believe that it is a state-of-the-art solution. Overall, I cannot recommend this service enough!

Pros

I use Jira for Project Management in my occupation. As a worker in a large enterprise, Jira does a phenomenal job of creating a fantastic user experience for both desktop and mobile. I think mobile project management is especially intuitive with this service. Where Jira stands apart from other standard project management tools is in its ability to track issues throughout an entire development lifecycle. Tickets are an essential component to keeping work organized and teams moving forward. The ability to collaborate via comments is unparalleled. Jira also offers extensive add-ons and pre-created templates for those just learning the service. When tracking projects, I never felt overly-encumbered by high learning curves or a clunky interface. Jira allowed me to work with many of the tools I am comfortable with and expand my potential.

Cons

From my experience, the largest pain-point / decision point between my team is on the issue of creating 'tickets'. While Jira is a very detail oriented application, this detail can sometimes become quite cumbersome. For example, the process of creating and resolving tickets can sometimes feel even longer than completing the task itself. Furthermore, it is difficult, if not impossible to close a ticket if you are not the creator. Therefore, project managers need to carry significant oversight as task statuses change. Therefore, tickets are very controversial but also an essential component to completing work successfully on this platform.

Verified Reviewer
Overall rating
  • Industry: Philanthropy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

The "Ticket or No Ticket" Debate

Reviewed on 19/03/2019

It took time to get buy-in from the entire IT department to fully utilize JIRA. However, now that...

It took time to get buy-in from the entire IT department to fully utilize JIRA. However, now that the whole department is all-in, JIRA has truly made our work effort much easier. We now have internal business partners who utilize JIRA to review work status, set priorities, and create new tickets when issues/upgrades present themselves. With an organization our size, I can't imagine not utilizing something like JIRA...not sure how we did it all in the past.

Pros

The best part about JIRA is the ability to keep track of all work being done via tickets. I love that JIRA works for all kinds of styles of work. We work within an Agile environment, with some teams using Scrum and other teams using Kanban. No matter how the team is structured, they utilize JIRA tickets. This is great because there is a single repository for all work being done and we can easily search for tickets across all the different teams. The use of Epics vs. Stories is very easy too. We can keep track of what tickets belong to which effort with ease and show the progress of work through the tickets. We can also easily maintain a backlog of tickets. If two separate people submit a similar ticket (or at least two tickets that reference the same work effort), we can combine those tickets easily so that we aren't feeling overwhelmed with more tickets than actual work.

Cons

The biggest debate among our team members is when it is necessary to create a ticket. JIRA has created a culture of needing to log every little thing, even if it takes just a moment to complete the work. Sometimes, it takes longer to create the ticket than to complete the task at hand. That tells me there is too much reliance on JIRA to report work completed. It causes some in management to show that their department is succeeding simply by the number of tickets completed. But the tickets don't tell the whole story, especially because there isn't a time component to those tickets being completed.