Jira Reviews
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15129 Reviews
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everyday Go to model for Sprint Planning for Developers
Reviewed on 30/01/2025
It's great experience using Jira software, as a user I can say i used daily for sprint planning and...
It's great experience using Jira software, as a user I can say i used daily for sprint planning and giving time for many task and every day you can monitor and update the task status
Pros
Planning the sprint and dividing task with team mates based on story pointer respective of their experience in professional work. It helps in monitoring the work progress and completing the sprint on time.
Cons
Everything is fine , i find all functionalities useful on jira
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Program Management made easy
Reviewed on 25/02/2025
Pros
I love this tool. It is working well, so easy to use and learn
Cons
It is working well, I do not have any issues using it.
Alternatives Considered
BasecampReasons for Choosing Jira
I love its pricing, its worth it. I love itSwitched From
SmartsheetReasons for Switching to Jira
The overall functionality of Jira is way better
- Industry: Animation
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jira review for our company at Vanco media
Reviewed on 27/05/2024
My overall experience was amazing! We as a company are at a point where we cannot even operate...
My overall experience was amazing! We as a company are at a point where we cannot even operate without Jira on a daily basis. Its very time efficient, so it eliminates hours of work for us so we can get loads done
Pros
How efficient and how its so easy to use for our employees. And also the fact that it streamlines most of our difficult tasks that would usually take hours to do if we did not have Jira
Cons
There was not many cons than pros to be honest, infact there wasn't any cons at all! Everything was at the best quality
Reasons for Switching to Jira
I was attracted more towards the branding they have placed, and the fact that our employees voted to use Jira than most of the other alternatives. Jira was also recommended by a lot of my CEO friends- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Jira Comprehensive IT ticket system
Reviewed on 26/11/2024
Fairly simple to use but back end configuration can be complicated
Fairly simple to use but back end configuration can be complicated
Pros
Comprehensive options when configuring the help desk for IT including SLAs etc
Cons
Linux based on premise boxes are hard to upgrade and configure
Reasons for Switching to Jira
We are still looking into other products but for now Jira seems to be an industry standard for ticket systems in the UK- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good software to organize and deal with the work life.
Reviewed on 07/03/2025
I am having a great work with this software, it is literally very integrated and it really delivers...
I am having a great work with this software, it is literally very integrated and it really delivers what it promises. The overall control of work, the plan of organization of each one of them and also the IA work which makes it even more efficient.
Pros
Jira is a interesting software for organization, scheduling and control of work. I am only in the beginning but I am enjoying more then other software.
Cons
No problems so far, it gives more then promises.
- Industry: Human Resources
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jira deserves 5 stars!
Reviewed on 06/02/2025
Pros
It is so easy to learn and use. The customer support always respond on time.
Cons
Since I started using Jira, I have never experienced any issues.
Alternatives Considered
TrelloReasons for Choosing Jira
The previous software had issues when it came to integration with other softwares.Switched From
AsanaReasons for Switching to Jira
In terms of pricing, Jira is cheaper than Trello- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jira is the best
Reviewed on 07/03/2025
Pros
It is so easy to learn and to use, the pricing is also worth it
Cons
So far so good. I have nothing negative about it
Alternatives Considered
SmartsheetReasons for Choosing Jira
The pricing of the previous tool was expensiveSwitched From
TodoistReasons for Switching to Jira
The pricing of the current tool was cheaper- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
JIRA is second to none when it comes to team task tracking
Reviewed on 02/03/2025
Over JIRA is a great way to work collaboratively using an agile approach with a team of people. We...
Over JIRA is a great way to work collaboratively using an agile approach with a team of people. We use it more so now post COVID and it really helps when people are WFH. Only wish the setup was more intuitive but once implemented its a breeze.
- Industry: Design
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Good for simple task management
Reviewed on 14/02/2025
I'm part of a tech team but I don't need to set up complicated workflows or manage multiple boards....
I'm part of a tech team but I don't need to set up complicated workflows or manage multiple boards. I use Jira in a simple way, like updating status, commenting, and moving tickets. It's simple to use and I don't have any issues with usability.
Pros
It's easy to use and pretty intuitive for simple task management. Things like changing status, closing tickets, and commenting can be done really easily.
Cons
Where setting up a workflow or creating a new ticket there are too many options. It can feel over complicated.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Jira helps team communication alot
Reviewed on 31/01/2025
Pros
Jira is best for team communciation during projects.
Cons
Jira is working in a quite fine way, so that I have no negative experience to write.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
The project management tool for anything & everything
Reviewed on 03/10/2024
To me, Jira has a very intuitive user interface and can be used pretty much for everything that...
To me, Jira has a very intuitive user interface and can be used pretty much for everything that could be a project. I also like that "everything is an issue" setup.
Pros
Jira is the perfect project management tool for me. It has very much customization options for projects to perfectly match what I want to achieve.
I like the different project types and the templates, they are useful to just get started. It also integrates perfectly in Confluence and other Atlassian products.
Cons
The Web interface is a bit slow, especially when navigation much through different tasks. Although the mobile app is super clean, there are some missing features overall.
Reasons for Switching to Jira
Each of these products had some missing features or was overprices for what I use. Some of them also were too complicated to setup and/ or use.- Industry: Business Supplies & Equipment
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Comprehensive Project Management and Agile Tool Jira is a powerful project management tool...
Reviewed on 19/09/2024
Jira is highly effective for managing complex projects and workflows but may require a learning...
Jira is highly effective for managing complex projects and workflows but may require a learning curve and careful configuration to fully leverage its capabilities.
Pros
Customization,Agile Support,Integration,Reporting and Analytics.
Cons
I see that the least about jira in :Complexity, performance and high cost
Reasons for Switching to Jira
Choosing Jira over other project management tools might be preferred for several reasons:Advanced Customization,Strong Agile Support,Integration Capabilities,Scalability,Comprehensive Reporting, flexible issues tracking.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Startup uses Jira to ship fast
Reviewed on 30/09/2024
We used Jira to run agile methodology for a 8-person team at a startup.
We used Jira to run agile methodology for a 8-person team at a startup.
Pros
First, it was easy to get started with common guiderails. There was a deep feature set that figured out, made Jira flexible for use cases. The integrations with CI/CD & customer success tools were very helpful for keeping the data in Jira up to date.
Cons
The depth of the product made it hard to configure when experimenting with changes to our workflow.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Improves productivity, but misses a few basic features to make it even better
Reviewed on 09/08/2024
Overall, my experience is very positive. There are minor issues and things you have to work around,...
Overall, my experience is very positive. There are minor issues and things you have to work around, depending on the use case. I worked with Jira both as a user and an admin. There were minor issues affecting productivity with both, but it's definitely net-positive even for a smaller team of 2-3 devs.
Pros
The standout features are the high level of customisability and the development integrations. I was able to set up automations based on our pipelines. We used Bitbucket from Atlassian as a version control system, so the integrations worked even better.
I like that the platform is fairly friendly for smaller dev teams, too. While some features are price-locked behind higher tier plans, it's doable for small teams with lower budget, too. When you need extensions, that's also manageable because most of them are free or cheap under 10 users.
Cons
I had two major problems. First on is that automations are very limited in executions on the lower tier plans. Actions like "assign on transition" should be a basic thing that's included in all plans, unlimited. Assigning tasks to the right person at the right time is crucial for lean operations.
Second is that project duplication doesn't work very well. You lose some of the issue schemes, workflows, etc. At the same time, every time you create a new project, Jira creates new schemes/workflows for it - even if you use the same ones for all of your projects. That creates clutter, and to my knowledge it was impossible to set up a project template in Jira cloud.
Other than that, at times, the interface can encounter bugs. That's understandable with the complexity of the product, but it's still annoying.
- Industry: Design
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It easy to use and helpful
Reviewed on 04/12/2024
It is very reliable and allows me to create tickets and subtasks to allow me to keep track of my...
It is very reliable and allows me to create tickets and subtasks to allow me to keep track of my issues.
Pros
I like the ability to assign tasks to multiple users and comments. It makes it easier to manage sprints,prioritize work and stay on top of deadlines,which improves overall productivity and collaboration.
Cons
I have nothing to complain about the software.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
E2E With Jira
Reviewed on 12/12/2024
My overall experience with Jira has been awesome. I used Jira in multiple projects and I prefer...
My overall experience with Jira has been awesome. I used Jira in multiple projects and I prefer Jira over the other similar tools available in the market. The APIs from Jira offer a great flexibility to integrate with automation code. I will recommend Jira to manage and plan your work.
Pros
Jira offers a lot of great features specially the end to end application life cycle management. Integration with test case management tools like ATM, Xray, Zephyr offer a great flexibility and options to manage test cases, execution and planning. I liked the Dashboard widget options and ease to create custom queries with Jira. The charts and trend give a lot of good insight into the project.
Cons
I worked on many other tools similar to Jira but Jira is the best tool I liked. I don't find anything which I don't like about Jira. However, there were few times when I had to do some workaround to create the test execution reports but that's not a concern.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Project and product management in one place
Reviewed on 02/12/2024
Jira is an excellent tool to manage agile projects, manage team's tasks, test and log bugs etc.
Jira is an excellent tool to manage agile projects, manage team's tasks, test and log bugs etc.
Pros
Easy project management, allows collaboration, sprint management, issue tracking and reporting
Cons
When moving one ticket to another project, we sometimes love some data that was available in custom fields, such as acceptance criteria. This can be found in history, but to re-add you need to reformat etc.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect tool for managing your IT needs
Reviewed on 05/11/2024
Having worked with Jira for 10 years, I appreciate its powerful capabilities for project management...
Having worked with Jira for 10 years, I appreciate its powerful capabilities for project management and tracking. Its flexibility and extensive customization have made it invaluable, especially in complex projects.
Pros
I like most about Jira is its robust functionality for tracking tasks and managing projects, especially within Agile teams. The ability to create customizable workflows, track progress on Kanban or Scrum boards, and organize tasks with detailed labels, filters, and priorities makes it incredibly versatile.
Cons
I like least about Jira is that it can be quite complex and overwhelming, especially for new users. The interface has a steep learning curve, and navigating between different boards, projects, and settings can feel cumbersome. Customization options are powerful but can lead to confusion if not configured carefully. Additionally, Jira can sometimes feel slow or laggy with larger projects, impacting overall productivity.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
JIRA review.
Reviewed on 25/11/2024
I have been using JIRA for over 10 years and I much prefer to use their system over Salesforce just...
I have been using JIRA for over 10 years and I much prefer to use their system over Salesforce just for the simplicity alone.
Pros
It is very easy to track my work tickets, collaborate with colleagues, and link to other Epic tickets or other related JIRA to keep track of all events for a specific issue and who is involved.
Cons
The only issues I have had with JIRAs in over 10 years of use is only when there is an issue with access to the JIRA environment.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
A necessity that provides what needs to be provided
Reviewed on 13/09/2024
A necessity that does the job just okay. Has important functionality that not many other alternative...
A necessity that does the job just okay. Has important functionality that not many other alternatives offer.
Pros
Every person's contribution is clearly visible as their own. Timestamps are also helpful. Cataloguing and structuring is also good. Good integrations with external applications. I also really like the preview of task links in Atlassian applications.
Cons
Somewhat of an outdated look and feel, however the cloud version is considerably more modern than the old one for sure.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jira FTW!!
Reviewed on 24/09/2024
Overall, I am very satisfied. It is the most useful tool in the Atlassian suite for my needs.
Overall, I am very satisfied. It is the most useful tool in the Atlassian suite for my needs.
Pros
Jira is user-friendly and also it can be as deep and customizable as need be. It is the backbone of my business for ticketing, collaborating and troubleshooting across all environments.
Cons
If I really have to mention cons, I would say more customizable themes. Other than that, it does the job.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Jira: Powerful tool for issue tracking and Project management
Reviewed on 22/08/2024
My overall experience has been very pleasant using Jira. It has been a software I use daily for the...
My overall experience has been very pleasant using Jira. It has been a software I use daily for the last 10 years now.
Pros
Some of the features that I love about using Jira are Customizable Workflows, Integration capabilities with third-party softwares like slack and the reporting features
Cons
Not a lot of cons but I have noticed that some of the first time users have a little hard time using it
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jira is a great team communication tool once it's set up correctly
Reviewed on 09/08/2024
It's a great tool once the customization has been worked out to suit the business and team needs. ...
It's a great tool once the customization has been worked out to suit the business and team needs.
Management had to get involved to make using this tool a requirement. Users hate change.
Pros
Dashboard representation. Once the customization has been set up, the maintenance of stories and moving them through the stages is easy.
Cons
Takes a while to set up and customize to get the Project stages correct. Not intuitive.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Remarkable Experience with Jira
Reviewed on 26/08/2024
Pros
I use Jira on a daily basis to manage tasks and projects without involving manual workflow.
Time and expense tracking are error free since the entire process is automated.
Cons
Jira allocates all the features that I need on a daily basis without complications.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
THE BEST OF ALL TIMES PLATFORM FOR TASK MANAGEMENT
Reviewed on 22/01/2025
Ive been using jira for 2+ years and it has really worked out for me and my colleagues no complaints...
Ive been using jira for 2+ years and it has really worked out for me and my colleagues no complaints at all
Highly recommend
Pros
It helps us manage our projects
Easy to use
It has an intuitive interface
It is cost effective
Its customer care services are one in a million
It helps us track down tasks and bugs
Cons
I sincerely has nothing against jira it serves the purpose
