SurePayroll Reviews

Very easy to use and takes care of everything

Reviewed on 03/10/2018

I've had a great experience with SurePayroll. It is easy to handle paying my employees and making sure taxes are covered too.

Great option for your business!

Reviewed on 13/03/2020

Overall SurePayroll was easy to set up, is easy to manage, and is a great solution for our current business needs. However when coordinating with our worker's compensation plan, there has been some disconnect, but I'm sure this will end up getting resolved.

Surepayroll DEVASTATED my business. DO NOT USE if you care about compliance

Reviewed on 05/02/2021

We are trying to navigate the remote working situation as many business are I imagine. It is a grey area which state to tax employees in as the company is based in California and some of our workers decided to reside in other states. One employee decided to stay in New York, so we decided to amend his returns to reflect his NYC residence, seemed like the right thing to do. Surepayroll charged a large fee for this amendment. I then received a $27,000 fine from New York for not having workers comp insurance. Now the NY website says teachers don't need workers comp, which makes sense as our tutors teach on their computer in the bedroom and have no chance of injury. However as an out of state business it turns out they require it for all employees. Surepayroll gave NO guidance on compliance whatsoever. Once I received the fine they did NOTHING to help me resolve it, other than send an insurance salesperson my way. All decent payroll firms help with compliance, switch to Gusto they force you to be in compliance before you set up an account. This fine is forcing us to close our doors in New York. The entire reason I pay a payroll service is to help navigate situations like this. Using this service is probably the worst business decision I've ever made. I now owe $27,000 to NY which I absolutely don't have and don't expect to have anytime soon. This has been devastating. Surepayroll made it clear that they could care less about resolving the issue.

Easy and Efficient Payroll for small businesses

Reviewed on 14/03/2020

Excellent and Easy to use!

Kudos to SurePayroll

Reviewed on 18/03/2020

When I created my PLLC, I needed to find a payroll program/company to handle my payroll. My financial planner recommended SurePayroll and ADP. SurePayroll beat ADP on all levels...sales, pricing and customer support. So glad I chose SurePayroll as I appreciate the easy access to support; everyone knows their product and has answered my questions quickly and clearly.

The Pink House review

Reviewed on 23/03/2020

Very good. Able to get customer service easily

Fast and Easy

Reviewed on 27/03/2020

Very happy with SurePayroll. Would definitely and have recommended to others.

Easy, and lets me focus on my business

Reviewed on 23/03/2020

SurePayroll is so user friendly. I am able to focus on the business and expanding that while SurePayroll files and pays my taxes and takes care of my employees

Have been trying to cancel for 6 months

Reviewed on 26/07/2022

They are associated with RunPayRoll.com, this is just an 'updated' version, same login. Anyways, my business closed its doors at the end of 2021, in January I started trying to get my W-2s out and was unable to login to the site. I kept getting a security error come up and ask me to verify via text or call.. No worries. But they never came in, I tried multiple times.

I called their support, waited on the phone for over an hour (it was during peak season but still). Finally I was able to at least get the W2s sent to me and was told to cancel my account I needed to login and do it. Again, can't login because the system was not sending out text/calls to my number. They even verified and confirmed it was the right number.

The support person told me to email in to request cancellation, the email back said "Login to the system and cancel from there." I emailed back, saying I couldn't and I'm not going to spend another 2 hours on the phone trying to cancel.

That was in Feburary, and since then they've been taking money out of my account each month even with NO employees in the system. Finally I got someone on the phone and they canceled my account once we went through the steps that I'd done 100x by now to try and login.

So from Feb-July I was paying for a system that did not work, would not even let me login. I've requested a refund, but yeah that probably won't happen.

Stay away, this is really a bad business. Especially when dealing with payroll.

SurePayroll is Not Bad

Reviewed on 14/06/2022

It was okay but I did not stay with them for long.

Switched from PayChoice/Sage/iSolved; much better system and service for better price

Reviewed on 16/03/2020

I had a problem with an incorrect ABA number that held up my payroll, and while it took a while to resolve I appreciated that I could always reach a person promptly . [SENSITIVE CONTENT HIDDEN] was absolutely terrific, and she was the key person who resolved it in a single phone call.

SurePayroll Review

Reviewed on 13/03/2020

I have realized that payroll can be far cheaper than I initially thought without going with a company who has no backing from a larger institution. Other than this, Paychex acquainted me with most aspects of payroll prior to signing up.

Impossible to get Customer Support or help

Reviewed on 26/01/2022

Frustrating.

Easy, Peasy with SurePayroll

Reviewed on 13/03/2020

My experience has been great, and when I've needed customer service they have been helpful. However, recently I had to get Cust. Ser to fix something regarding payment of a tax that is no longer a valid tax in the state. I believe that I sent whatever notification I received about our payroll taxes to them. I was not aware of this, but our CPA pointed it out while they were doing the monthly books. I think that Sure Payroll screwed up and they gladly said they would do what was needed to get the money refunded. They FAILED to tell me that that service would cost $200.00. My refund was only $126.00. I would have skipped it... or done the refiling myself. All of a sudden I see a $200 deduction from our checking account from them. I called and was told why and offered no explanation as to why I wasn't told. I'm sure it's in the terms and stuff... but I really think this misfiling was their fault. Anyway, that is my major complaint.

Excellent Customer Service

Reviewed on 21/02/2019

Overall, this program provides a great experience and the customer service is top notch. I almost never have to wait on hold to talk to someone. I would highly recommend to other users.

Easy to use

Reviewed on 13/03/2020

Dependable Payroll Service

Reviewed on 04/12/2018

We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth.

Do Not Use Surepayroll

Reviewed on 15/03/2018

SurePayroll review

Reviewed on 18/03/2020

Excellent

Customer service is terrible

Reviewed on 17/01/2020

Evidently, I encountered my problems during their "busy" season. When I asked when that was, I was told October, November, December, January.

I am a small business. Exactly who their platform is targeting. I will admit, I am new at payroll, and I messed up. I own that. My problem is that it is assumed that you know how to set everything up. Going forward, when I set up my payroll service with someone else, I will know what to avoid. When I called to get help, my hold times were terrible. I called multiple times trying to get stuff figured out, and it was the same every time. I literally can't afford to sit on hold for someone to tell me that I am going to have wait for up to 24 hours to be called back to fix my problem. I am an outside contractor. My office is at best my pickup truck. Usually the job stops or extremely slows down when I am not there. I can't do payroll service stuff while I am on a jobsite. So I waited in my home office as long as I could, and then I got my wife to wait for me. They never called me back. I ended up calling back a few days later, and was told that I needed to fill out a different document before we could go forward. No body ever attempted to reach me. I am still waiting to see how much they are going to bill me for the corrections. Judging by what they have told me, their ridiculous fee schedule is about to hit me next. I would have been better off paying another service a little more to be taken better care of.

SurePayroll Platrform and Customer Service

Reviewed on 13/03/2020

My overall experience has been wonderful. Even when I made a mistake on an employees paycheck, SurePayroll's customer service was there to help ASAP.

What more could you want

Reviewed on 13/03/2020

I have always had a positive experience, the system is fast, easy, secure to use

girlgolden

Reviewed on 13/03/2020

I used Surepay for several years. I thought I could turn my payroll over to a CPA. This got to be labor intensive for me, as well as costing a lot. So, I came back to Surepay. But, Surepay's Customer Service seems to have gone a little "South.!"

Donna VanDenburgh

Reviewed on 11/02/2022

Overall the product is great. Good platform and so easy to use but what happened recently with them not answering the phone can't happen again or I would go to another payroll company.

Assign someone else to do your payroll while you run your business

Reviewed on 13/03/2020

My experience has been generally positive. It sure makes tax season a lot easier and payroll takes only minutes twice a month.