ReferralCandy Reviews

I had a problem choosing my plan and I was very well attended and they solved my problem.

somewhat limited in the referral program.

With referral candy, I like that everything works automatically in the background with little work required after set up.

It was challenging to integrate Referral Candy with Klaviyo at first - it would be really great if a member from RC could onboard the program to our marktechstack for us.

Great CS! JC was patient and responsive. His knowledge of the product is excellent– he helped me understand the platform more.

I hope there are more features available like scheduling of payout, trigger requirements for payout, multiple rewards system.

ReferralCandy is a simple to use and cost effective app to grow your ecommerce referrals.

The UI could be a bit cleaner and there could be more functionality for managers

ReferralCandy was extremely easy to implement and is very easy to manage day-to-day. The support is also great; I typically get all issues resolved very quickly. It is also affordable compared to other options.

I'd just like to see more features that allow us to customize the ReferralCandy experience. The best example would be a feature that would allow us to control when we send rewards to advocates. Some advocates complain that payouts only happen on a monthly basis. If we could control payouts and make them more frequent if we wanted to, like some other referral platforms allow, that would be excellent!

The Support is excellent specially Ines, she was extremely helpful to me, I really like her work! she clear my all doubts. Thankyou Team.

Everything seems too good for me. nothing found difficult.

I am just starting to use this app and had some questions. I love how quickly I get chat responses and most recently the assistance from [sensitive content hidden] was above and beyond. She helped answer all my questions and even edited a product photo for me so that it met the size requirements for the app.

As a brand new user, it's too early for me to say.

[sensitive content hidden] helped answer questions about my Klaviyo integration. I really appreciated that she pointed out something I missed for my referral program. With her help, I made sure everything was set up properly.

I wish there was a checklist to follow for setting up a referral program. (Maybe I missed this).

This application is really top-notch! Works very well and their support is exceptional, with very responsive people, especially [sensitive content hidden] who is very professional.

Nothing. This applications as only pros for me.

ReferralCandy has helped us save when it comes to having a referral program to serve our customers.

Given we have subscriptions, we had a big hiccup with the integration with Recharge that the ReferralCandy team helped resolve. It would have been great if that was already smooth before we launched.

Good customer service, I've had a few questions which the team helped answered.

Hard to get used to but learning as I go.

I like ReferralCandy as a customer referral program. It's very easy to use and they have FABULOUS customer service! [sensitive content hidden] went above and beyond for me and helped to provide valuable solutions for us. She was always really quick to reply and offered amazing customer service. Customer service goes such a long way as there are many apps that do not provide the same level of support. I'm really grateful for the team at ReferralCandy!

I would love to see the revenue generated split by first-time customers vs. returning customer transactions. We only offer payouts on first-time customers so seeing returning customer sales doesn't help us to see how well our campaign is performing.

I love how their customer support really helped me on time.

There are some features that might be more helpful for the client that is not currently present in the system like the Arabic language

Transferring customers into our newsletter program to include all new sign ups.

Have not been able to easily transfer customers as of the last 2 weeks.

I only just started and had trouble setting it up. But I had excellent customer service with both [sensitive content hidden] . They were extremely helpful.

I found it hard to set up (but I'm also not very techy).

Amazing customer service.Big thanks to [sensitive content hidden], he is helpful and kind to help me to resolve issues.I would highly recommend this app!

None, I think all the functions for ReferralCandy are good.

We are still on the free trial for overall approval of the platform. At this stage, [sensitive content hidden], our customer success manager, has been supportive and responsive to our requests. Looking forward to starting the implementation stage after our internal approvals.

We are still on the free trial for overall approval of the platform so none at the moment.

JC our customer manager helped since the beginning from the setup until the pick up of our referral program. He has a deep knowledge of the product and is always available to help! Thanks JC

Not easy to turn on and turn off any campaign through a button..

The type of referral campaign rewards are very good - easy to set up. Very good customer service!

UX of platform is not very good. Only being able to create one campaign at once, having to ask customer support to pause a campaign for me since users can't do it themselves.

[sensitive content hidden] is super helpful and provides nice solutions

There could be more options on target audience

Nothing. It isn't working yet for us, so I have no results at all

Few examples how other brands have used it... How often to use it, where it is placed on out site, examples of the process etcThe software didn’t work for our trial period. Without asking, they billed a year in advance, even before it worked. We are now 6 weeks in and have not used it once and have so far paid over $500!!Customer service is also poor! With no response to messaging, thus the review. I told them if they didn't get back to me I will write the review and hey ho... they didn't respond.We are still trying to get the money back and still trying to make it work, to then decide if it is good or not ! You have been warned! Andy Rigg Owner Rigged and Ready

Simple setup, easy customization to integrate branding, and a stellar support team. I spoke with [sensitive content hidden] and they were both phenomenally helpful in getting me set up with the right info to be successful.

Wish the integrations stretched beyond e-commerce to branch out into online ordering platforms for food service. Also wish they had a direct integration with Amazon gift cards

Anytime I've ever had any issues with implementing ReferralCandy, I've always had extremely fast service with someone who is very patient and excellent in communicating what I need to do. I worked with Jon, he was super helpful and made my experience a pleasant one.

Somewhat difficult to implement if using strictly for affiliates and not referrals

Easy to use and customize. Also great customer support by [sensitive content hidden]

Difficult to integrate with Klaviyo (easy templates, flows are helpfull)