--- description: If you're in a hunt for the best solution for your business, learn what Zoho Desk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.sg/software/10036/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.getapp.sg/software/10036/zoho-desk?page=2) > Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations. > > Verdict: Rated **4.5/5** by 2213 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Desk • Customizable workspace that works across any industry, brand, and department. • Compliance with data protection laws, such as GDPR, HIPAA, and CCPA. • Manages inquiries from email, live chat, social media, and other platforms. .• Agents work with contextual support tools and intuitive interfaces that provide necessary information for resolving issues. • Real-time analytics and reporting capabilities help track performance metrics and customer sentiment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2213 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM - Call Center Management - Call Logging ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.getapp.sg/directory/841/complaint-management/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software) - [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software) ## Alternatives 1. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3460 reviews) 2. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1786 reviews) 4. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (751 reviews) 5. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "our all-in-one client-success management tool" — 5.0/5 > **Houyamne** | *21 July 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally > > **Cons**: Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal. > > This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it. ----- ### "Redefining customer service excellence, nurturing trust and loyalty among our customers with Zohodesk" — 5.0/5 > **Pereira** | *20 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk is easy to implement and enwrapped with a clear and easy to use UI. It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. I highly appreciate the ticketing system. It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without missing any. Zoho Desk has also empowered our customers to help themselves through the self service portal and knowledge base. They help customers find solutions for common problems as we are handling the complex issues. Without a hassle of multiple pages we receive and answers tickets through various channels e.g instant messaging, online forms, social channels and live chats. The context aware interface provides customer interaction history, ticket status, and ticket timelines for timely answers. Lastly Zoho Desk provide us with the best data protection for communication and customer data security. > > **Cons**: The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options. Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency. > > Incorporating Zoho Desk into our customer service strategy remains to be the best decision we eve r made for our business. It enable us to deliver topnotch support experience. Zoho Desk equips our teams with robust tools such as multichannel support, efficient ticketing system, robust analytics etc which help us streamline our customer interactions and build lasting relationships with our customers. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 April 2025* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Cons**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "Simplified support with effortless setup of workflows." — 5.0/5 > **Garcia** | *7 August 2025* | Printing | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup. > > **Cons**: Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare. > > Zoho Desk enhanced our workflow and ticketing operations. We are now able to handle IT requests more quickly, keeping our equipment users happy and up to date. ----- ### "Zoho Desk Has Effective Capabilities that Makes It an Amazing Help Desk Tool" — 5.0/5 > **Mona** | *6 August 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Zoho Desk is an easy to set up help desk solution that has been working effectively. I like how reliable Zoho Desk's customer support team has been. > > **Cons**: Zoho Desk is an effective and reliable tool. I have zero reasons to dislike the features of Zoho Desk. ----- Page: 1 / 90\ Next: [Next page](https://www.getapp.sg/software/10036/zoho-desk?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/10036/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data