About ConnectWise Manage
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ConnectWise Manage
Key benefits of ConnectWise Manage
incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.
Devices
Business size
Markets
Australia, Canada, Germany, United Kingdom, Ireland, New Zealand, United States and 2 others
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ConnectWise Manage
Images
Features
Total features of ConnectWise Manage: 95
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Reviews
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- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
CRM for the Best in the Biz!
Reviewed on 29/10/2019
With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local...
With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry.
You've been with the rest, now get with the best.
Pros
ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool.
Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them).
Cons
Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years.
Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this.
- Industry: Wholesale
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Product, Deployment Can Take Some Work
Reviewed on 20/10/2021
We used a consultant to help us get going, which was a godsend. If you're looking at this product,...
We used a consultant to help us get going, which was a godsend. If you're looking at this product, get a consultant to help you through implementation. Also the chat support through ConnectWise is very good, so if you have questions that's the first place I would turn after looking through the University and forums.
Pros
Our company came onboard with Manage and Automate at the same time, so once we had the integration between them set up it made service tickets very easy to work. It's very customizable for however your business operates with support for the whole service lifecycle, from sales and quoting new customers all the way through to invoicing. We use it for an internal IT solution so that part isn't as important for us, but good to know it's there. Also the ConnectWise University has a lot of good material to help get you going, with training in nearly every aspect of the system.
Cons
There are so many things to set up in the beginning, depending on the complexity of your business it could take months before you're ready to go live. Also, because it's meant for MSPs there are a lot of things like on the financial side that we don't need for internal IT.
Switched From
FreshdeskReasons for Switching to ConnectWise Manage
Tight integration with other ConnectWise products.- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A great solution to combine all the needs of an MSP
Reviewed on 16/05/2022
We signed up with Manage over 12 years ago and have never looked back. It is constantly being...
We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out.
Pros
We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement.
Cons
Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc.
- Industry: Banking
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Solid Sales Team With Abysmal Support
Reviewed on 13/05/2022
Horrible...sales team was excellent at promising the world, but implementation and support were...
Horrible...sales team was excellent at promising the world, but implementation and support were terrible.
Pros
Cloud based, ticketing system was more user friendly than what we had
Cons
Implementation, support and security teams are incapable of understanding basic high security enterprise environments. Product was built to function one way and one way only, if your environment didn't conform to how they wanted it to run you had to make major security holes to implement. When partner care was contacted about terminating contract for the inability to deliver a secure product, they said "too bad, you signed the contract"
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Connectwise Manage
Reviewed on 12/05/2022
Great for managing help desk workflow and billing but we find that the reporting is sub-par
Great for managing help desk workflow and billing but we find that the reporting is sub-par
Pros
Many roads lead to Rome - there are multiple ways to accomplish what you need to get done. This is great but can also make it harder for a newbie to learn
Cons
The canned reporting is pretty poor and it is cumbersome to setup custom reports
ConnectWise Manage FAQs
Below are some frequently asked questions for ConnectWise Manage.Q. What type of pricing plans does ConnectWise Manage offer?
ConnectWise Manage offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Contact sales for a quote. [email protected]
Q. Who are the typical users of ConnectWise Manage?
ConnectWise Manage has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does ConnectWise Manage support?
ConnectWise Manage supports the following languages:
English
Q. Does ConnectWise Manage support mobile devices?
ConnectWise Manage supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ConnectWise Manage integrate with?
ConnectWise Manage integrates with the following applications:
Acronis Cyber Backup, Auvik, Bedrock Data, ConnectWise Automate, ConnectWise Control, ConnectWise Fortify, ConnectWise Sell, Constant Contact, Dynamics 365 Business Central, Google Calendar, Jira, Kaseya VSA, LogicMonitor, MSP360 Backup, Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Outlook, NinjaOne (formerly NinjaRMM), OpsGenie, QuickBooks Online Advanced, Quickbooks Online, Sage 50cloud, Salesforce Sales Cloud, SecureAnywhere, The Email Laundry, Xero, Zapier
Q. What level of support does ConnectWise Manage offer?
ConnectWise Manage offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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