About Bench
Let Bench take bookkeeping off your hands—so you can focus on what matters most. Each month Bench gives you a clear, accurate financials. You can monitor your business's financial health, download your financial statements, and chat with your bookkeeping team any time.
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- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solves the Startup Book-keeping Headaches
Reviewed on 04/10/2017
All of my book-keeping headaches are gone!
All of my book-keeping headaches are gone!
Pros
I really like it that Bench people essentially leave me alone and they will do all the bookkeeping stuff for me. It is not my forte, so it is great and done at much lower price point than hiring a firm. The web interface is great and pretty much you upload your expense receipts and they will take care of it.
Cons
Occasionally the bank statement transfers stops, then takes a bit of trial and errors for it to work, only happens perhaps once a year or so. No biggie, but could improve it.
Response from Bench Accounting
Hi Manabu - Thank you for your kind words! We're thrilled to be able to ease the headache of bookkeeping for you. We've passed the message on to Nadeeshi and the rest of your team, and you've made their day much brighter. - SP
- Industry: Architecture & Planning
- Company size: Self Employed
- Used Weekly for 1-5 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good Quality; Probably too Much for a Smaller Company
Reviewed on 12/06/2023
I like the product, but am unsure of the value for smaller firms with fewer expenses.
I like the product, but am unsure of the value for smaller firms with fewer expenses.
Pros
I like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick.
Cons
Overall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost.
Response from Bench Accounting
Thank you for your feedback. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks.
Most recently, we launched Real-Time Data from your connected financial accounts. This means you get a snapshot view of all your money in and money-out, out whenever you need it, even before your books are closed, allowing you to focus on what's most important - focusing on your business.
- Industry: Accounting
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
After happily using Bench for almost 2 years, I DONT recommend it at all
Reviewed on 21/03/2022
I saw many articles about bad experiences with Bench before I decided to work with them. I also saw...
I saw many articles about bad experiences with Bench before I decided to work with them. I also saw dozens of good reviews about them. I didn't mind bad ones and thought it won't happen to me. But it happened.
Let's talk about the service and value I got; It's just bookkeeping software with a guy sitting in front of it. They consistently put my expenses in the wrong category. I had to check all the transactions manually every time. I did this with Xero for less than $40/mo. All transactions from my bank account are automatically imported to Xero and I just need to check once a month. No value here.
I didn't mind paying +$200/mo more for the same result since we had no problem with them. I also felt more secure since there is someone on the line. They offered me to file my taxes for an additional fee. I agreed. They filed franchise and corporate taxes for 2020. Everything was smooth and simple. I decided to extend my subscription for another year.
Last month, in the middle of tax season, I received an email saying that they will not file my taxes since I am a US non-resident. I respectfully understand that they made some decisions regarding their services. I am totally ok with it, but I should be informed about this in advance.
But informing me a few weeks before the deadline, in the middle of tax season, when it's impossible to find an available CPA is a selfish attitude that shows they don't care about their clients.
Pros
Standard features that all bookkeeping apps have. Syncs my bank transactions to the app. Saves time.
Cons
Service. I paid more only to have a human backed bookkeeping service to file my taxes. But it didn't happen.
Response from Bench Accounting
Thank you Arsen for sharing your experience with us. We sincerely regret to hear that this has been your experience with us, as we aim to provide accurate and open communications with our clients. A member of our Client Success Team has reached out to discuss your concerns, and we have passed this review to our Bench Tax team for further review.
- Industry: Construction
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied Customer
Reviewed on 27/05/2022
I love it. Bench tracks all expenses and the team communicates regarding expenses in question and...
I love it. Bench tracks all expenses and the team communicates regarding expenses in question and suggest "expense categories."
Pros
I love how user friendly the software is. Everything is easy to upload and the team is able to communicate with you and ask for documents or ask questions.
Cons
I have no complaints about any aspect of the software. Very satisfied overall.
Response from Bench Accounting
Hi Veronica, we're so happy to hear you're loving how user-friendly our software is, and how communicative your team has been! We're excited to keep providing the support you need so you can continue to grow your business!
- Industry: Photography
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finally a one stop shop
Reviewed on 18/05/2021
So far so good! Love seeing reports every month.
So far so good! Love seeing reports every month.
Pros
I love that I can finally focus on what I do best. Customer service is friendly and answers all questions in a timely manner.
Cons
An online chat would be great for faster response. Since I don’t want to be on this platform very often, when I am, I’d like answers quickly.
Response from Bench Accounting
Hi, Tony. It's great to hear that you've received the support you need to focus on other areas of your business! Your bookkeeping team can always be reached via the message feed, should you have any questions about "Huck LLC's" bookkeeping. Thanks for being with Bench!
Bench FAQs
Below are some frequently asked questions for Bench.Q. What type of pricing plans does Bench offer?
Bench offers the following pricing plans:
- Starting from: US$249.00/month
- Pricing model: Subscription
- Free Trial: Available
- Monthly bookkeeping - Dedicated bookkeeping team - Year-end tax ready financial statements - Direct, unlimited communication with our in-house research team
Q. Who are the typical users of Bench?
Bench has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Bench support?
Bench supports the following languages:
English
Q. Does Bench support mobile devices?
Bench supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Bench integrate with?
Bench integrates with the following applications:
Shoeboxed, Shopify, Square Point of Sale, Stripe
Q. What level of support does Bench offer?
Bench offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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