Humanity

Humanity

Employee shift scheduling

4.3/5 (261 reviews)

Humanity Overview

What is Humanity?

Humanity offers a cloud-based employee scheduling platform that accelerates schedule creation by up to 80 percent while providing organizations of all sizes with unprecedented insight into their operations and empowering them with actionable data to optimize staffing based on historical sales and sales forecasts, employee skill set, and staff availability. Humanity is offered as Software as a Service (SaaS) and can be deployed as a stand-alone solution in the cloud or integrated quickly and easily with today’s leading HCM platforms.

List of features

Cloud-Based Employee Scheduling
Centralized Administrative Dashboard
Employee-Centric Shift Trade
Availability & Time-off Management
Mobile App
Notifications (SMS, email, and push)
Auto-Fill Scheduling
Real-Time Labor Cost & Budgeting
Compliance
Reporting & Analytics
Skills & Certifications
Time & Attendance
Geolocation Clock-In/Clock-Out
Custom Leave Types & Policies
Secure Messaging
Payroll Exports
Demand-Based Scheduling
Open API Access
HCM Integration
24/7/365 Support (Live agent)

Humanity Overview

Pricing

Starting from
US$3.50/month

Pricing options

Free Trial
Subscription
Value for money

30-day free trial, no credit card required.

Starter: $3/user/month (annual billing) ($80 minimum) or $3.5/user/month (monhtly billing) ($100 minimum)
Classic: $4/user/month (annual billing) or $5/user/month (monthly billing)
Enterprise: custom pricing


Humanity Features

Devices
Business size
S M L
Markets
Canada, United Kingdom, United States
Supported Languages
English

Screenshots

Humanity screenshot:
Humanity screenshot: Humanity screenshot: Humanity screenshot:

Humanity Reviews

Humanity Reviews

Overall rating
4.3
/
5
Excellent
140

Very good
83

Average
27

Poor
3

Terrible
8

Value for Money
4.2
Features
4
Ease of Use
4.2
Customer Support
4.2
85% recommended this app
Edward V.

Great collective scheduling software

GREAT PRODUCT! I would recommend this to anyone who is short on time for scheduling. With text message and email communication, by just posting open shifts the schedule almost gets written by its self!


Shoaib S.

One of the best solutions i have come across


Tyler T.

Good communication platform

It is fairly easy to use and set up, having notifications enabled on your phone though can get annoying with multiple staff responding to messages at all times of the day. It is your choice what notifications you get though.


Martin B.

Excellent value for money

As a Contact Centre, the allocation of the correctly skilled staff to the times of day and days of the week is critical to meeting our customers' KPI, service levels, customer service standards, financial and HR considerations, and overall staff morale. Humanity helps us achieve these - quickly, and consistently.


Jeff G.

Works good - has a few issues which I have reported on several occasions but would require...

Providers can see all of their schedules in one place - I do over a hundred. They can sync with some third party calendar programs and check on their smartphones.
The software is not geared toward the healthcare industry, however. MD's work more than 1 position at a time. These should not conflict. Yet conflicts should show if they're mistakenly scheduled for a clinic at another location or for a meeting when they need to be in the clinic. This is a problem.


Edward V.
Industry: Security & Investigations
Company size: 201-500 Employees

Great collective scheduling software

Used Daily for 2+ years
Reviewed on 15/01/2019
Review Source: Capterra

GREAT PRODUCT! I would recommend this to anyone who is short on time for scheduling. With text message and email communication, by just posting open shifts the schedule almost gets written by its self!

Pros

Mostly, I like the communication within all individuals linked to humanity makes it easy to generate weekly/monthly schedules and find accommodations for call offs. As a scheduler, being able to switch between position view and employee view, enables me to allocate shifts efficiently.

Cons

The only "con" i can really say is it does take alittle time to get use to navegating through the site.

Response from Humanity (Shiftplanning)

Hi, Edward,
Thank you for such enthusiastic feedback! We understand how managing schedules can be challenging in a large company such as yours, and we're glad our platform can bring you added value. For making the most of the app and helping employees with onboarding, please visit our Helpdesk page (https://helpdesk.humanity.com/), or reach out to us via 24/7 Live Chat on our homepage or app dashboard. We'll be glad to hear any additional suggestions you may have - you can send them to [email protected]

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Shoaib S.
Industry: Financial Services
Company size: 13-50 Employees

One of the best solutions i have come across

Used Daily for Free Trial
Reviewed on 18/06/2019
Review Source: Capterra

Pros

The customer service is unreal. I've had multiple calls arranged and any time i had a query they were always got back to me with an answer or solution with lightning speed.

For an organization where employees don't work in shifts, Humanity doesn't tend to offer alot compared to other products out there, but it shines best when it comes to Shift planning and scheduling. In our company we don't tend to do shifts, that was the reason we opted for a product like CakeHR, but overall i was very pleased with their product and all the benefits you get from leave management to attendance tracking.

Also their indept reporting system is very elaborate!

Cons

The mobile app isn't as good as the web version of the product.

Response from Humanity (Shiftplanning)

Hi, Shoaib,
Thank you for taking the time to share your experience with free Humanity trial, especially for the feedback for our team. We hope you will consider our platform if your scheduling needs change.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tyler T.
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

Good communication platform

Used Daily for 2+ years
Reviewed on 14/02/2020
Review Source: Capterra

It is fairly easy to use and set up, having notifications enabled on your phone though can get annoying with multiple staff responding to messages at all times of the day. It is your choice what notifications you get though.

Pros

Shifts posted and picked up quickly by staff that have notifications set on their phones. Easy clock in process.

Cons

On the app there is an option to add notes to your time schedule about missed lunch, or overtime for example. Unfortunately you have to be clocked in to be able to do it and many staff forget and have to ask an admin to add the note after the fact.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Martin B.
Industry: Telecommunications
Company size: 51-200 Employees

Excellent value for money

Used Daily for 1+ year
Reviewed on 25/12/2019
Review Source: Capterra

As a Contact Centre, the allocation of the correctly skilled staff to the times of day and days of the week is critical to meeting our customers' KPI, service levels, customer service standards, financial and HR considerations, and overall staff morale. Humanity helps us achieve these - quickly, and consistently.

Pros

As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge.

Cons

Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeff G.
Industry: Hospital & Health Care
Company size: 10,001+ Employees

Works good - has a few issues which I have reported on several occasions but would require updates.

Used Daily for 2+ years
Reviewed on 05/05/2017
Review Source: Capterra

Providers can see all of their schedules in one place - I do over a hundred. They can sync with some third party calendar programs and check on their smartphones.
The software is not geared toward the healthcare industry, however. MD's work more than 1 position at a time. These should not conflict. Yet conflicts should show if they're mistakenly scheduled for a clinic at another location or for a meeting when they need to be in the clinic. This is a problem.

Pros

I have the flexibility to set the software up the way I need to for efficient scheduling. My schedules are complex and I am able to create 'workarounds' to better utilize the software.

Cons

I have a few issues: I have many providers (employees) that work more that 1 position simultaneously. It would be wonderful if you could selectively check or uncheck a box for each position to determine whether the position will show if it conflicts with another position. (But not globally turn off the conflicting feature for all conflicts).

If an employee covers 2 positions simultaneously, it shows as a conflict. It would be nice if there was a `work around for this. If you could select/deselect a box to designate whether you want a position to show a conflict, this would be great. That way, some positions that are covered by an employee working another position would not show as a conflict every time.

For example, There are a few positions that staff are assigned to that they do in addition to their main assigned position - e.g. someone working MCH Attending will also cover the OB Dept. This is done on a rotation/alternating basis but changes often. Whenever a provider is working MCH Attending and also covering OB Backup, I have to adjust the time of the OB coverage so that a conflict does not show up. If I didn't, I would have twenty or more conflicts each month and, as you know, once you get in the habit of ignoring conflicts, you then ignore the one that is a `real conflict and a problem results.

The conflict feature is great, yet is sometimes a pain because I have to create 'workarounds' which are less than desirable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
8.1/10
Based on 261 user ratings
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Humanity Pricing

Humanity Pricing

Starting from
US$3.50/month
Free Trial
Subscription
Value for money

30-day free trial, no credit card required.

Starter: $3/user/month (annual billing) ($80 minimum) or $3.5/user/month (monhtly billing) ($100 minimum)
Classic: $4/user/month (annual billing) or $5/user/month (monthly billing)
Enterprise: custom pricing

30-day free trial, no credit card required.

Starter: $3/user/month (annual billing) ($80 minimum) or $3.5/user/month (monhtly billing) ($100 minimum)
Classic: $4/user/month (annual billing) or $5/user/month (monthly billing)
Enterprise: custom pricing

Value for Money
4.2/5
Based on 261 user ratings
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Humanity Features

Humanity Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4/5
Based on 261 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Humanity

Additional information for Humanity

Key features of Humanity

  • 24/7 access online for both Schedulers & Employees
  • 3rd party integration with Excel, Google Apps, Facebook, etc
  • Calendar Sync - Outlook, iCal, Google Calendar, etc.
  • Centralized File Sharing & Staff Communication
  • Employee Shift Reminders via e-mail & SMS text message
  • Employee Vacation Scheduling & Shift Trading
  • Free Account Setup & Free Training (we want to help!)
  • Most Easy-To-Use Scheduling w/ Drag & Drop Interface
  • Online & Mobile Time Clocking w/ terminals & GPS tracking
  • Payroll Integration with 3rd party payroll providers
  • Perfect for Multiple Locations and Departments
  • Real Time Updates to Schedules, Documents & Reports
  • Staff Training & HR Document Management
  • iOS, Android & Blackberry Apps available for free download

Benefits

Cloud-based scheduling with a real-time overview of schedules, employee availability, skills, and absences
Conflict-free schedules generated up to 80% faster than using manual tools
Native apps for iOS and Android devices
Fill empty shifts and optimize existing schedules in a few clicks with Auto-Fill Schedule
Automatically notify employees about posted schedules via push notifications, SMS or email
Allow employees to set their preferred working hours, arrange shift trades and submit leave requests from their mobile device
Set in-app notifications for efficient management of last-minute changes, shift and leave requests
Keep processes in line with state and local labor regulations with compliance-ready features (location-based break rules, schedule conflicts reporting, overtime calculation, etc.)

Humanity FAQs

Humanity FAQs

Below are some frequently asked questions for Humanity.

Q. What type of pricing plans does Humanity offer?

Humanity offers the following pricing plans:

Starting from: US$3.50/month

Pricing model: Subscription

Free Trial: Available

30-day free trial, no credit card required. Starter: $3/user/month (annual billing) ($80 minimum) or $3.5/user/month (monhtly billing) ($100 minimum) Classic: $4/user/month (annual billing) or $5/user/month (monthly billing) Enterprise: custom pricing

Q. What are the main features of Humanity?

Humanity offers the following features:

  • 24/7 access online for both Schedulers & Employees
  • 3rd party integration with Excel, Google Apps, Facebook, etc
  • Calendar Sync - Outlook, iCal, Google Calendar, etc.
  • Centralized File Sharing & Staff Communication
  • Employee Shift Reminders via e-mail & SMS text message
  • Employee Vacation Scheduling & Shift Trading
  • Free Account Setup & Free Training (we want to help!)
  • Most Easy-To-Use Scheduling w/ Drag & Drop Interface
  • Online & Mobile Time Clocking w/ terminals & GPS tracking
  • Payroll Integration with 3rd party payroll providers
  • Perfect for Multiple Locations and Departments
  • Real Time Updates to Schedules, Documents & Reports
  • Staff Training & HR Document Management
  • iOS, Android & Blackberry Apps available for free download

Q. Who are the typical users of Humanity?

Humanity has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Humanity support?

Humanity supports the following languages:

English

Q. What type of pricing plans does Humanity offer?

Humanity has the following pricing plans:

Subscription

Q. Does Humanity support mobile devices?

Humanity supports the following devices:

Android, iPhone, iPad

Q. What other apps does Humanity integrate with?

Humanity integrates with the following applications:

BambooHR, BambooHR, Bitium, Hubstaff, Namely, OnPay, RQ Retail Management, Square Point of Sale, Workday Human Capital, Zendesk

Q. What level of support does Humanity offer?

Humanity offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials