About FiveStars
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.
Key benefits of FiveStars
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FiveStars
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Reviews
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- Industry: Education Management
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
It's always great to receive an added bonus
Reviewed on 11/08/2019
Pros
The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.
Cons
Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customer loyalty with STARS
Reviewed on 27/08/2019
Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal...
Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.
Pros
This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.
Cons
Its SOMETIMES hard to reach customer support quickly.
Alternatives Considered
MarselloSwitched From
ZinreloReasons for Switching to FiveStars
Its little bit easy to use.- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good but not great
Reviewed on 27/10/2016
Been with Five Stars for a few years now. Just recently found out that if the customers don't...
Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.
My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works.
In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.
Pros
I used to like the data and it was easy to use.
Cons
The equipment and console.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Five Star is awesome
Reviewed on 25/11/2022
I am solving point of sales matters with this product. it is fast reliable and easy to use
I am solving point of sales matters with this product. it is fast reliable and easy to use
Pros
I loved how it was very very easy to interact with
Cons
All the features were great i loved using it
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied Customer
Reviewed on 27/12/2022
Pros
I like all the marketing it does for us to really get our name out there, and the products in store make it easy for customers to use
Cons
Sometimes it runs a bit slow, or I cannot find a customers account, but it is easily resolved
FiveStars FAQs
Below are some frequently asked questions for FiveStars.Q. Who are the typical users of FiveStars?
FiveStars has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does FiveStars support?
FiveStars supports the following languages:
English, Spanish
Q. Does FiveStars support mobile devices?
FiveStars supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FiveStars integrate with?
We do not have any information about what integrations FiveStars has
Q. What level of support does FiveStars offer?
FiveStars offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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