Copper

The CRM designed for G Suite.

4.4 /5 (410 reviews) Write a Review!

Copper Overview

What is Copper?

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with G Suite and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 10,000 businesses in over 110 countries.

Copper Overview

Pricing

Starting from
US$19.00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month


Copper Features

Devices
Business size
S M L
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English

Screenshots

Copper screenshot:
Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot:

Copper Reviews

Copper Reviews

Overall rating
4.4
/
5
Excellent
246

Very good
112

Average
24

Poor
16

Terrible
12

Value for Money
4.1
Features
4.1
Ease of Use
4.5
Customer Support
4.3
87% recommended this app
Jacqueline C.

Intuitive, Inclusive & Scalable

Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.


Bronwyn M.

Copper Has Failed

A CRM is a great thing, but Copper has not delivered! The software is unreliable, the customer service has fallen short. What we were promised is not what we have received. It is too bad, because I love a lot of the features.


Janna W.

Copper is helping me keep track of my customers

Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.


Jaimee I.

Copper

Copper has cut down dramatically on administration data entry try which allows for our staff to communicate with our prospects more frequently, which in return is bringing in more business for the company.


Remco V.

Very easy to use CRM tool for all Google G Suite users.

Dashboard for most important e-mails.
Leads and Opportunties
Integration with my project tool Wrike


Jacqueline C.
Industry: Real Estate
Company size: 13-50 Employees

Intuitive, Inclusive & Scalable

Used Daily for 2+ years
Reviewed on 21/02/2020
Review Source: Capterra

Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.

Pros

The ability to manage leads, manage pipelines, and store data, along with the ability to automate lead management.

Cons

the lack of ability to integrate with other softwares, the lack of commission management features, and the lack of ability to specifically disburse leads automatically based on tracked conversion rates

Response from Copper

Solid feedback that we'll be sharing with our team. Thank you, Jacqueline!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Bronwyn M.
Industry: Construction
Company size: 51-200 Employees

Copper Has Failed

Used Daily for 1-5 months
Reviewed on 03/09/2019
Review Source: Capterra

A CRM is a great thing, but Copper has not delivered! The software is unreliable, the customer service has fallen short. What we were promised is not what we have received. It is too bad, because I love a lot of the features.

Pros

It is easy to use, once you get the hang of it. Good customization. Phone App. Copper integrates with all things Google.

Cons

The Software isn't solid!
In a matter of 6 weeks the CRM has had 2 major malfunctions, called "bugs" according to Copper support staff.
1)People Records Malfunction - I am the admin of this software and the person responsible for uploading 28 years of Legacy Data (all of our customer records). In attempting to update some of the outdated contact info changing phone numbers and addresses, emails etc. which I populated into Copper from various spreadsheets, work order lists, Quick Book records, and email contact lists. The "People" records began to malfunction; phone numbers literally began jumping around. Example, I would open someone's customer's record and another customers number would populate, I would end up calling the wrong customer. Copper engineers have been "working" on this for a month, still no fix.
2.) Opportunity Pipeline Malfunction - Imports are mapping to the wrong Pipeline. I have hundreds of business opportunity records, Google sheet based spreadsheets, that I am attempting to import (bulk) thousands of cells of data to the CRM, despite properly mapping the import (correct methods on my part) this crucial business information imports to the wrong pipeline & tons of data is lost in the process. This is huge, if you can't import and map your customers spreadsheet records (bulk) you have to hand enter each record. What should take 5 mins will take days/weeks/months! This has been going on for over a week now, and no one at Copper seems to care.

Response from Copper (formerly ProsperWorks)

Thank you for the honest review, Bronwyn. This is beyond helpful and we'll be taking your feedback to the team and look into improving where we were unable to provide a stellar user experience for you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Janna W.
Industry: Arts & Crafts
Company size: 2-10 Employees

Copper is helping me keep track of my customers

Used Daily for 1+ year
Reviewed on 02/04/2020
Review Source: Capterra

Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.

Pros

I like that it syncs to my Gmail and automatically goes back through 1 year of communication to add all those emails to my connections with my contacts. The Gmail extension makes it super easy to add new contacts to my CRM and keep track of our conversations. It also makes it easy to keep track of leads and opportunities and what stage they are at. The Task function is nice how it adds to-do items to my calendar and sends me reminders. That is helpful so I don't forget to do things daily.

Cons

It's pretty expensive for only one user and many of the best features of it are only available for the higher pay level. Also, it's doable to use from Gmail on a phone but not easy. I wish the app extension worked better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jaimee I.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Copper

Used Daily for 2+ years
Reviewed on 20/02/2020
Review Source: Capterra

Copper has cut down dramatically on administration data entry try which allows for our staff to communicate with our prospects more frequently, which in return is bringing in more business for the company.

Pros

Copper has helped our company tremendously in regarding to time spent updating our CRM systems. We use to have to add all emails to the system, Copper automatically adds all the emails which has cut down on our administration time dramatically. It will also pull contact information for the internet, which also helps cut down time so the time can be spent elsewhere. Another favorite feature is being able to view the contact file in gmail when an email from that specific person comes in.

Cons

We wish that when adding notes into copper, there was more flexibility in regards to changing the color of the font or being able to highlight something within the note. Also, sometimes we have an individual in the system with more than one company but Copper doesn't allow you to add duplicate emails to multiple files.

Response from Copper

Greatly appreciate the feedback, Jaimee!

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Remco V.
Industry: Marketing & Advertising
Company size: Self Employed

Very easy to use CRM tool for all Google G Suite users.

Used Daily for 2+ years
Reviewed on 18/02/2020
Review Source: GetApp

Dashboard for most important e-mails.
Leads and Opportunties
Integration with my project tool Wrike

Pros

Neatless integration with Google G Suite and Wrike (for my projects) and many other tools with Zapier.
Ease of use.

Cons

I like absolutely everything of Copper CRM.

Response from Copper

Stick the landing, pose, and smile. Thanks for the perfect score, Remco!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.5/10
Based on 410 user ratings
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Copper Pricing

Copper Pricing

Starting from
US$19.00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

Value for Money
4.1/5
Based on 410 user ratings
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Copper Features

Copper Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.1/5
Based on 410 user ratings
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Categories

Additional information for Copper

Additional information for Copper

Key features of Copper

  • 300+ 3rd party integrations
  • Android & iOS app
  • Auto-logging notes
  • Automated actions
  • Email templates & bulk email
  • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
  • Gmail Chrome Extension
  • Multiple pipelines
  • Robust reporting
  • Visual sales pipeline

Benefits

  • Get everything done from your inbox. Stop switching tabs all the time thanks to Copper's G Suite integration (Gmail, Google Calendar, Docs, etc.).

  • Track your deals. Know everything about every deal at all times—emails, phone calls, tasks get automatically recorded in each contact's profile.

  • Focus your time. Never forget to do something again with Copper's convenient follow-up reminders.

  • Send more emails in less time. Use email templates & bulk email and you won't have to write emails from scratch again.

  • Multi-task while staying organized. Multiple pipelines to let you manage different product lines/services that have unique sales stages.

  • Predict your revenue. Keep an eye on how you're doing and know if you'll make enough money with the reporting options.

  • Set it up in minutes. You don't need to hire an IT consultant to get started with Copper.

  • Work from anywhere. There's both an Android and iOS app.

  • Get more out of your tools. Copper integrates with hundreds of other popular apps & platforms.

  • Copper FAQs

    Copper FAQs

    Below are some frequently asked questions for Copper.

    Q. What type of pricing plans does Copper offer?

    Copper offers the following pricing plans:

    Starting from: US$19.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually) Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually) Business: $119 per user, per month

    Q. What are the main features of Copper?

    Copper offers the following features:

    • 300+ 3rd party integrations
    • Android & iOS app
    • Auto-logging notes
    • Automated actions
    • Email templates & bulk email
    • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
    • Gmail Chrome Extension
    • Multiple pipelines
    • Robust reporting
    • Visual sales pipeline

    Q. Who are the typical users of Copper?

    Copper has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Copper support?

    Copper supports the following languages:

    English

    Q. What type of pricing plans does Copper offer?

    Copper has the following pricing plans:

    Subscription

    Q. Does Copper support mobile devices?

    Copper supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Copper integrate with?

    Copper integrates with the following applications:

    Built.io Flow, Campaign Monitor, Grow, Klipfolio, Mailchimp, PandaDoc, PieSync, Slack, Tray.io, Workato

    Q. What level of support does Copper offer?

    Copper offers the following support options:

    Online Support, FAQs, Forum, Knowledge Base, Video Tutorials, Phone Support