Copper

Copper

The CRM designed for G Suite.

4.4/5 (355 reviews)

Copper Overview

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with G Suite and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 10,000 businesses in over 110 countries.

Pricing

Starting from
US$19.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Copper Reviews

Overall rating
4.4/5
88% positive reviews
215
Excellent
96
Very good
21
Average
13
Poor
10
Terrible
Mark B.

Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users

Used Daily for 1+ year
Reviewed on 12/08/2018
Review Source: GetApp

Pros

I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite.

I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution.

I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.

Cons

I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended .

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Drew B.

Great CRM for Gmail Users

Used Daily for 2+ years
Reviewed on 17/09/2019
Review Source: Capterra

Great company with an excellent support team always available. Offer monthly training and update webinars as well.

Pros

Love this CRM as it integrates easily with Gmail. Good ways to customize the pipelines and customer management options.

Cons

Does take some time to set everything up and need to add on a few features to have it customize the way you want.

Response from Copper (formerly ProsperWorks)

Thank you for the kind words, Drew. Taking into consideration your cons for the product and see how we can work to make it better. Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Has helped me get my marketing leads in order

Used Weekly for 1+ year
Reviewed on 01/11/2018
Review Source: Capterra

Copper has made it easy for me to keep track of my leads. With it's basic functions anyone can use it without reading extensively through a guide or manual. I would recommend it to new businesses because of it's simplicity and inexpensiveness.

Pros

I've used copper for a while now - it was called Prosperworks when I first started to use it. It was my first CRM and it has helped me get my marketing leads in order as well as showed me how to use a CRM. Since it has simple features it is easy to use and learn and once you get the hang of it you are able to understand bigger and more complex systems so I'd like to think of Copper as a gateway CRM. I love how it integrates with Gmail so that with just one click of a button on the side panel that shows up after you install the Chrome extension and you have the contact's information saved- which spares you the work of manually adding a contact to the platform. The filters are easy to use and the fields can be customized. They even have a "market place" where you are shown information on the contacts whom you've recently exchanged emails with and it gives you the option to save it to your list. The pricing is also reasonable, especially if your company is in its early stages.

Cons

The thing that I dislike most about Copper is the field mapping that needs to get done prior to importing a list of leads via an Excel sheet. If there is one error or if it doesn't recognize the information within a cell then it wont import it and it will give you a pop up window with the option to correct it right then and there. I've found myself fighting with it plenty of times because it wont accept what I'm writing and then I would resort to canceling everything and just deleting that contact from the list to add it manually afterwards just to get the import feature to work.

Also it is such a chore to import these lists, you have to click on so many menu items to get to the import function.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Alirio rubén R.

I work with hundreds of clients in LATAM. Prosperwork is a great support to manage my company.

Used Daily for 6-12 months
Reviewed on 14/07/2018
Review Source: Capterra

I work in a service company that offers hardware and software solutions with hundreds of clients in LATAM. Prosperwork is a fundamental support for the management of our company, it allows us to follow up on the objectives set, measure deviations, marketing actions and contact with our customers.

Pros

Prosperwork is a CRM, which works in the cloud, which allows improving the sales management of any company. Among the most brilliant features is the complete merger with the Google Suite, but that articulation does not stop there, it also has the option of integrating with other web tools such as MailChimp, on cloud solution for handling email marketing campaigns, which makes an essential support tool for the work of our marketing department.

It also offers synchronization with Dropbox, which makes it easy to transfer information through the tool.

Due to being a solution on cloud, you can follow up, in real time, the work of the sales department. Contributing to the making of early decisions, avoiding the deviation from the goal proposed by our board.

Cons

We are very satisfied with the solution presented by this software, to the point of not having found ourselves before anything we want to do and can not do it in the tool.

Although it is intuitive, it can be a bit confusing to use in the first few changes. Then, everything flows with a lot of precision and speed. The main reason for this situation is the large number of options and configurations that can be made in Prosperwork.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Duane K.

This is the best CRM for a small business I have ever used

Used Daily for 1+ year
Reviewed on 26/04/2018
Review Source: Capterra

Pros

Ease of use, Flexibility, Multi Businesses can be operated from the same database. This system is easy to customize and automate. I like that it can be automated to other programs I use using Zapier or direct links to the software through API. It is also most useful because it integrates well with Gmail. Training team members is easy and straightforward. Their support tools make bring new people onto the system effortless. Each channel of sales can have it's own steps process to complete a sale. You can do reports by each Channel.

Cons

Support tickets take too long to process. Rather than just provide an answer to your request, the system contacts you to make sure you still have the question open and then you must refresh the ticket. Seems to be a glitch in their Zhen Dest process. Because I am in China doing some work, I find this most irritating. I cannot seem to get them to fix this problem. I wrote a letter to the president of the company after he wrote me wanting to know my opinion of the system but he never answered. The company is growing quickly and that is good but sometimes it also causes delays in getting the little things fixed. Over all though, I give the company a 5 start rating for effort, design, support and usefulness.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Copper Pricing

Starting from
US$19.00/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

Copper Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • Customer Database
  • Customizable Branding
  • Electronic Payments

Additional information for Copper

Key features of Copper

  • 300+ 3rd party integrations
  • Android & iOS app
  • Auto-logging notes
  • Automated actions
  • Email templates & bulk email
  • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
  • Gmail Chrome Extension
  • Multiple pipelines
  • Robust reporting
  • Visual sales pipeline

Benefits

  • Complete 2-way Gmail integration: View all your customer and team activity directly within Gmail, such as contact information, tasks, and files.

  • Automatic data population: Copper pulls data from the web and your emails and populates contact profiles with information and files.

  • Interaction tracking: Copper automatically logs emails, calendar events, and call history of calls made using Google Hangouts. Interactions are used to suggest new contacts.

  • Pipeline management: Get an overview of your opportunities through a visual pipeline with customizable stages, filters, and data fields.

  • Smart alerts and reminders: Get notified when deals are going stale, when follow-ups are overdue and when actions occur in integrated apps.

  • Customization and views: Use advanced and custom filters to drill into data. Customize columns, data types, and labels, and pipeline stages and fields.

  • Over 300 integrations: Copper's integrations include Gmail, Google Drive, Google Calendar, Google Hangouts, MailChimp, Evernote, Wufoo, Quickbooks, Basecamp, and more.

  • Copper FAQs

    Below are some frequently asked questions for Copper.

    Q. What type of pricing plans does Copper offer?

    Copper offers the following pricing plans:

    Starting from: US$19.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required.

    Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
    Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
    Business: $119 per user, per month

    Q. What are the main features of Copper?

    Copper offers the following features:

    • 300+ 3rd party integrations
    • Android & iOS app
    • Auto-logging notes
    • Automated actions
    • Email templates & bulk email
    • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
    • Gmail Chrome Extension
    • Multiple pipelines
    • Robust reporting
    • Visual sales pipeline

    Q. Who are the typical users of Copper?

    Copper has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Copper support?

    Copper supports the following languages:

    English

    Q. What type of pricing plans does Copper offer?

    Copper has the following pricing plans:

    Subscription

    Q. Does Copper support mobile devices?

    Copper supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Copper integrate with?

    Copper integrates with the following applications:

    Built.io Flow, Campaign Monitor, Grow, Klipfolio, Mailchimp, PandaDoc, PieSync, Slack, Tray.io, Workato

    Q. What level of support does Copper offer?

    Copper offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials