Copper

Copper

The CRM designed for G Suite.

4.3/5 (367 reviews)

Copper Overview

What is Copper?

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with G Suite and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 10,000 businesses in over 110 countries.

Copper Overview

Pricing

Starting from
US$19.00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month


Copper Features

Devices
Business size
S M L
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English

Screenshots

Copper screenshot:
Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot:

Copper Reviews

Copper Reviews

Overall rating
4.3
/
5 367 reviews
Excellent
218

Very good
100

Average
22

Poor
15

Terrible
12

Value for Money
4.1
Features
4.1
Ease of Use
4.4
Customer Support
4.3
87% recommended this app
Mark B.

Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users


Drew B.

Great CRM for Gmail Users

Great company with an excellent support team always available. Offer monthly training and update webinars as well.


Shirley "sokes" Y.

Has potential, but falls flat.

Excitement and then disappointment. The G Suite integration is incredible, but the confusing and time consuming process in trying to customize to suit specific real industry needs felt cumbersome and frustrating. Loads of potential and will be interesting to see where this CRM is headed.


Verified Reviewer

Cool Copper

I set up all of my meetings and have all of my business and many of my personal contacts set up in Copper.


Sam L.

Basic CRM, looking for automated workflows, look elsewhere!

Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline.

One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect.

From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.


Mark B.
Industry: Information Technology & Services
Company size: 51-200 Employees

Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users

Used Daily for 1+ year
Reviewed on 12/08/2018
Review Source: GetApp

Pros

I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite.

I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution.

I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.

Cons

I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended .

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Drew B.
Industry: Insurance
Company size: 2-10 Employees

Great CRM for Gmail Users

Used Daily for 2+ years
Reviewed on 17/09/2019
Review Source: Capterra

Great company with an excellent support team always available. Offer monthly training and update webinars as well.

Pros

Love this CRM as it integrates easily with Gmail. Good ways to customize the pipelines and customer management options.

Cons

Does take some time to set everything up and need to add on a few features to have it customize the way you want.

Response from Copper (formerly ProsperWorks)

Thank you for the kind words, Drew. Taking into consideration your cons for the product and see how we can work to make it better. Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Shirley "sokes" Y.
Industry: Real Estate
Company size: Self Employed

Has potential, but falls flat.

Used Daily for Free Trial
Reviewed on 25/12/2019
Review Source: Capterra

Excitement and then disappointment. The G Suite integration is incredible, but the confusing and time consuming process in trying to customize to suit specific real industry needs felt cumbersome and frustrating. Loads of potential and will be interesting to see where this CRM is headed.

Pros

The G Suite integration and UI of Copper are incredible. It seamlessly integrates with Gmail, importing new leads and prospects as contacts. The features such as reach out reminders, prompts and automation point to the CRM as being an excellent platform for those in sales.

Cons

Despite promoting itself as a Real Estate CRM, it requires far too much work and time to change, customize and create settings that would allow it actually be useful for real estate agents. If you're the type that enjoys customizing to suit your specific needs, then Copper could be a great fit. Would be great if the platform had base configurations that are specific to certain industries.

Response from Copper

Hi Shirley, thanks for leaving us a review. Your two cents are extremely helpful and look forward to reviewing with our team on how we can best put it to use.

If you have any additional feedback, don't be stranger. You can always reach out to us on social (@CopperInc) or at support(at)copper(dot)com.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Nonprofit Organization Management
Company size: 13-50 Employees

Cool Copper

Used Daily for 2+ years
Reviewed on 20/10/2019
Review Source: Capterra

I set up all of my meetings and have all of my business and many of my personal contacts set up in Copper.

Pros

Copper tracks activity well and ability to make it a custom application for my use is helpful. I also like that it integrates with Gmail our company's email platform.

Cons

A bit expensive. No ability to attach files to emails sent within the system. Files can be attached if using Gmail.

Response from Copper

Greatly appreciate the review! As for the con you've listed, we do have a feature on the horizon that will address that concern and positively impact Copper users in a big way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sam L.
Industry: Leisure, Travel & Tourism
Company size: 13-50 Employees

Basic CRM, looking for automated workflows, look elsewhere!

Used Weekly for 6-12 months
Reviewed on 02/05/2019
Review Source: Capterra

Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline.

One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect.

From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.

Pros

One of the main benefits of Copper is real-time reports. We are able to breakdown won and lost revenue amongst our sales team and also account for projected sales revenue based on the opportunities in the pipeline and the expected close rate of those opportunities.

Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.

We are a big fan of the Copper newsletters. They provide a clear roadmap of what to expect from them from a product development standpoint and what to expect next. Their emails are easy to digest, and optimized for mobile. Also, they ask for user input that has been integrated into their roadmap.

Cons

While Copper has a quite robust API, they do not have any webhook receiver URLs. In order to effectively communicate data between Copper and another platform is through a paid Zapier account or Tray.io.

Automated actions are nice, but the work flow automations are extremely limited. We are not able to send users automated emails, push notifications when they enter a new stage of a pipeline.

More direct integrations with messaging services - transactional + marketing email services, push notification platforms, chat services.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

User recommendation
8.4/10
Based on 367 user ratings
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Copper Pricing

Copper Pricing

Starting from
US$19.00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

14-day free trial, no credit card required.

Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually)
Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually)
Business: $119 per user, per month

Value for Money
4.1/5
Based on 367 user ratings
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Copper Features

Copper Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.1/5
Based on 367 user ratings
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Categories

Additional information for Copper

Additional information for Copper

Key features of Copper

  • 300+ 3rd party integrations
  • Android & iOS app
  • Auto-logging notes
  • Automated actions
  • Email templates & bulk email
  • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
  • Gmail Chrome Extension
  • Multiple pipelines
  • Robust reporting
  • Visual sales pipeline

Benefits

  • Get everything done from your inbox. Stop switching tabs all the time thanks to Copper's G Suite integration (Gmail, Google Calendar, Docs, etc.).

  • Track your deals. Know everything about every deal at all times—emails, phone calls, tasks get automatically recorded in each contact's profile.

  • Focus your time. Never forget to do something again with Copper's convenient follow-up reminders.

  • Send more emails in less time. Use email templates & bulk email and you won't have to write emails from scratch again.

  • Multi-task while staying organized. Multiple pipelines to let you manage different product lines/services that have unique sales stages.

  • Predict your revenue. Keep an eye on how you're doing and know if you'll make enough money with the reporting options.

  • Set it up in minutes. You don't need to hire an IT consultant to get started with Copper.

  • Work from anywhere. There's both an Android and iOS app.

  • Get more out of your tools. Copper integrates with hundreds of other popular apps & platforms.

  • Copper FAQs

    Copper FAQs

    Below are some frequently asked questions for Copper.

    Q. What type of pricing plans does Copper offer?

    Copper offers the following pricing plans:

    Starting from: US$19.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Basic: $24 per user, per month (billed monthly) or $19 per user per month (billed annually) Professional: $69 per user, per month (billed monthly) or $49 per user per month (billed annually) Business: $119 per user, per month

    Q. What are the main features of Copper?

    Copper offers the following features:

    • 300+ 3rd party integrations
    • Android & iOS app
    • Auto-logging notes
    • Automated actions
    • Email templates & bulk email
    • G Suite integration (Docs, Sheets, Slides, Drive, etc.)
    • Gmail Chrome Extension
    • Multiple pipelines
    • Robust reporting
    • Visual sales pipeline

    Q. Who are the typical users of Copper?

    Copper has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Copper support?

    Copper supports the following languages:

    English

    Q. What type of pricing plans does Copper offer?

    Copper has the following pricing plans:

    Subscription

    Q. Does Copper support mobile devices?

    Copper supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Copper integrate with?

    Copper integrates with the following applications:

    Built.io Flow, Campaign Monitor, Grow, Klipfolio, Mailchimp, PandaDoc, PieSync, Slack, Tray.io, Workato

    Q. What level of support does Copper offer?

    Copper offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials