Kintone

Kintone

Agile, No-code Business Application Platform

4.7/5 (71 reviews)

Kintone Overview

For more information, please visit https://www.kintone.com/

Typically, companies have to hire vendors to create business applications and then a whole other set of vendors to customize the solutions. With kintone, however, a new, customized business app can be up and running in no time.

Pricing

Starting from
US$24.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe, United Kingdom, United States

Supported Languages

English

Kintone Reviews

Overall rating
4.7/5
99% positive reviews
53
Excellent
17
Very good
1
Average
0
Poor
0
Terrible
Verified Reviewer

The People make the Product

Used Daily for 6-12 months
Reviewed on 13/02/2019
Review Source: Capterra

Transitioned a complex database with many "many to many" relationships which don't seem to something the designers at Kintone make a priority but thanks to experts and determined support from the team, we've figured most things out. We have a lot of work to do yet and it can feel daunting but thanks to the support, it is doable.

Pros

The support. Figuring things out wasn't intuitive for me and without the support team, I'd likely not have seen the transition through. The team was unbelievably patient and kind and smart about ensuring we didn't get it fast...but correct. Support team truly was the best value and made all the difference in the world.

Cons

Challenging to use and learn.
Lack of comprehensive tutorials.
I would always search first for help but only found very basic guidance which made me feel terrible for always having to turn to support team to figure things out. The product is great if you are very tech savvy and have advanced skills... or if you have the team for support. But if we had to go this alone, we'd never have endured.

Response from Kintone

Hi there,

Thank you for your review! Our support team truly appreciates all of your feedback, and we're always happy to help whenever you need it. Don't hesitate to reach out if you ever need assistance!

Best,
Kevin
Kintone Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Kimberly G.

Kintone Makes Reports Easy

Used Daily for 2+ years
Reviewed on 20/08/2019
Review Source: Capterra

The data allows me to understand our target audience and see when the dynamics of our audience change over time. For example, we always assumed that 90 percent or more of our audience was low income. Now that we have more data entered into Kintone, I see that our audience is 80 percent low income. This reflects the shift in our local population, but it wasn't until we had more data in Kintone that I could see our assumption was wrong.

Pros

It's a comprehensive database that helps me wrote reports to funders. It allows me to customize the data I collect and easily make changes as needed.

Cons

I wish there was an app that I could easily use on my phone in the field without having to use the desktop version.

Response from Kintone

Hi Kimberly,

Thank you for your feedback!

We've been making some major updates to our Kintone mobile app since the beginning of the year. This will allow you to work on your phone from anywhere. It is available in both Google Play and the IOS store.

Best,
Larissa
Kintone Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Remus M.

Data made easy - no experience necessary !

Used Daily for 1+ year
Reviewed on 07/11/2018
Review Source: Capterra

Excellent ! While the self serve help center has its limitation , my overall experience is positive because when I reached out to someone in the Kintone team , I always got the answers that I was looking for.

Pros

I like the fact that I was able to figure it out by myself , without the need to run to IT , as we all know that once IT is involved you usually get something that work for them and not for the end user.

Cons

There is nothing I dislike , although I would want to see a more in depth self serve help center . In the current form when you search for solutions on how to solve a problem ( problem in terms of figuring out how to build exactly what you need, not system being down or the like) you might get lucky and find something that will help you. In my view , it would help if customer generated "help solutions" would be made available.

Response from kintone

Hi Remus,

Thank you very much for your review! We're always looking for new suggestions for our help center and support, so we appreciate your feedback and are happy to help any time!

Best,
Kevin
Kintone Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Made it easy for a caveman

Used Weekly for 2+ years
Reviewed on 16/02/2019
Review Source: Capterra

I am not a developer. I know how to spell HTML. The Kintone team took a concept I had and created a comprehensive client evaluation audit and scoring system that included multiple client support apps, like action planning. From day one until we were able to start testing initial versions was fast, fast, fast. The development time was a matter of months from start to roll out. The people we worked with were wonderful, honest and smart. The only challenge was that since I am not a "techie" - there were times their communications were a bit over my head. But they eventually learned how to communicate better with a novice like me. I was very, very pleased with Kintone and the platform they built and manage for us.

Pros

The system is quite robust, has multiple applications (audit, reporting, support materials, action planning), and easy to use.

Cons

Multiple clients cannot be working on their audit at the same time.

Response from Kintone

Hello,

Thank you for your review and our team is very grateful for your feedback! As you mentioned, Kintone is a very robust system that can be designed however you want it to be, and we're happy that we were able to help turn your concept into a system that works for you!
Let us know anytime if there's anything else we can help you with!

Best,
Kevin
Kintone Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Kintone review for security services

Used Daily for 1-5 months
Reviewed on 28/05/2019
Review Source: Capterra

We needed a solution to house all of our client communication, customer contracts and unique services, equipment, billing information, CRM, document library, post inspections, and more. We are able to do all that and more and customize it exactly as we want it.

Pros

The software is customizable to any need.
The apps are able to be tied together through related records which is vital to our business.
There are many standard apps that can be downloaded for free and edited and/or used as a model instead of building an app from scratch.
Customer service for Kintone if very responsive and able to send an app template to assist when a premade app is unavailable. The template can then be installed and customized to suit the unique needs of the user.
History is tracked in each app to show the changes made over time. This is an extremely useful feature.
The entire interface is user-friendly and easy to learn.

Cons

I would like to be able to customize the portal and change the layout (such as move the location of the spaces and announcements).
While there is a lot of information in the help section, it could be formatted in a more user-friendly format.
I would like to be able to change the order in which the apps are listed in the apps section.

Response from Kintone

Thank you for your positive feedback!

Best,
Larissa
Kintone Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Kintone Pricing

Starting from
US$24.00/month
Pricing options
Free Trial
Subscription
Value for money

<li> <b>Professional</b> (up to 300 users): $24/user/month, minimum 5 users
<li> <b>Enterprise</b> (unlimited): on demand

Kintone Features

  • API
  • Access Control
  • Activity Tracking
  • Application Integration
  • Auditing
  • Collaboration Tools
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Real Time Data
  • Real Time Reporting
  • Workflow Management

  • Activity Dashboard
  • Alerts / Escalation
  • Automatic Notifications
  • Monitoring
  • Real Time Monitoring
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration

Additional information for Kintone

Key features of Kintone

  • App Marketplace
  • Business Process Management
  • Client Certificate Authentication
  • Data Ubiquity
  • External Collaboration
  • Mobile Browser Access
  • Multilingual Interface
  • Notifications, Reminders
  • Open Platform for Integration
  • Peer-to-Peer Message
  • Real-time Chat Integration
  • Real-time Smart Charts
  • Social Communication
  • Social Communication
  • Storage
  • Stressless Notification
  • Workspace-based Collaboration

Benefits

  • Build applications specific to your business. Customize the app to meet your exact needs. No IT department required.

  • To enhance your collaboration with internal colleagues and external partners, the workspace provides business apps, real-time charts, business processes and communication all in one place. Your one-stop-shop for effective collaboration.

  • Show graphs and create reports instantly from real-time data using smart, automatic graphing features. Embed your data into rich text or other services to enable real-time visualization.

  • Collaborate with your external partners and customers by creating individual guest workspaces. Guests will have access to the apps, graphs, business processes and communications that you want them to see and not the ones you don't.

  • Receive approval request notifications even on your mobile device. Define business processes with internal and external partners.

  • Kintone FAQs

    Below are some frequently asked questions for Kintone.

    Q. What type of pricing plans does Kintone offer?

    Kintone offers the following pricing plans:

    Starting from: US$24.00/month

    Pricing model: Subscription

    Free Trial: Available

    <li> <b>Professional</b> (up to 300 users): $24/user/month, minimum 5 users
    <li> <b>Enterprise</b> (unlimited): on demand

    Q. What are the main features of Kintone?

    Kintone offers the following features:

    • App Marketplace
    • Business Process Management
    • Client Certificate Authentication
    • Data Ubiquity
    • External Collaboration
    • Mobile Browser Access
    • Multilingual Interface
    • Notifications, Reminders
    • Open Platform for Integration
    • Peer-to-Peer Message
    • Real-time Chat Integration
    • Real-time Smart Charts
    • Social Communication
    • Social Communication
    • Storage
    • Stressless Notification
    • Workspace-based Collaboration

    Q. Who are the typical users of Kintone?

    Kintone has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Kintone support?

    Kintone supports the following languages:

    English

    Q. What type of pricing plans does Kintone offer?

    Kintone has the following pricing plans:

    Subscription

    Q. Does Kintone support mobile devices?

    Kintone supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Kintone integrate with?

    Kintone integrates with the following applications:

    ChatWork, Cognito Forms, DBxtra, Dropbox, GitHub, LeadMaster, Sansan, Twitter, Zendesk, Zendesk

    Q. What level of support does Kintone offer?

    Kintone offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials