Improve your knowledge base
4.9/5 (14 reviews)ScreenSteps is designed for creating internal procedure documentation and operations-based training courses.
Ideal for employees who need quick answers, such as call center agents, inside-sales reps, and customer support teams. Perfect for employers who deal with regular turnover on their teams.
ScreenSteps has all the tools you need to build out an internal knowledge base in a fraction of the time it normally takes. It also includes features for pushing your content to your employees where they need it - in the web applications they use every day to do their job.
Pros
Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST.
ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products.
Cons
Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so.
ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again.
Ability to build a robust, searchable documentation and training Knowledge Base for end users.
Pros
It's ease of use and it's robust search function. If you needed to create a website on your own that required an in depth search function, it would costs you potentially tens of thousands of dollars. For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management.
Cons
There is practically nothing i don't like about the product. It's the best product of its kind in the industry.
Overall we've been users of Screensteps for several years. It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy. I imagine someday a lower priced competitor will come about and if they offer us an easy ability to import our screensteps docs we would switch.
Pros
Easy to make support documentation, user manuals, etc.
Cons
Pricing and it would be nice if each step could support multiple screenshots, sometimes visualizing a step requires a few screenshots...rather than creating multiple steps.
Hey Brent!
Thanks for the great review! The new version of ScreenSteps enables you to add multiple images in one step. You can also include GIF, foldable sections, styles to your text, and auto uploads PDF versions of your docs to your knowledge base. If you want to try the new version out, send us a [email protected]
I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base.
Pros
I like that ScreenSteps always seems to be adapting and improving. The system upgrades reassure me that the folks at ScreenSteps are consistently bettering the product.
Cons
As far as I can tell, there seems to be very little rhyme or reason to the way search results in the platform are displayed. If the search algorithm were made more clear, my company would find it extremely useful.
Simple, great output. Quick to update and easy to manage.
Pros
Takes some of the technical aspects out of being able to deliver nice looking online material. Simple for end user experience. Took awhile to get really familiar with new version and it's 'quirks'. Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).
Cons
More built in customisation would be nice. Locking of content is great but useless for me unless there is an ability to also allow PDF's to be downloaded which hold up the permissions, i.e.: only PDF download the content 'available' to the logged in user.
Plans for every size business:
Small Business: $99/month (yearly)
- Includes essential tools to get started.
Growing Business: $199/month (yearly)
- Includes courses and checklists.
Medium Business: $299/month (yearly)
- Includes more Admins/Authors and Active Learners.
Sign up for a free 14-day trial
- Reduce the time customers sit on hold with your call center agents
- Onboard new employees in less time with courses and checklists
- Build a robust knowledge base by collaborating with your team
- Employees quickly find answers because very article in ScreenSteps is keyword searchable
- Create amazing content in a fraction of the time with the ScreenSteps editor
- See who is using your materials and who isn't
- Quick answers with the Chrome extension
Below are some frequently asked questions for ScreenSteps.
ScreenSteps offers the following pricing plans:
Starting from: US$1,188.00/year
Pricing model: Subscription
Free Trial: Available
Plans for every size business:
Small Business: $99/month (yearly)
- Includes essential tools to get started.
Growing Business: $199/month (yearly)
- Includes courses and checklists.
Medium Business: $299/month (yearly)
- Includes more Admins/Authors and Active Learners.
Sign up for a free 14-day trial
ScreenSteps offers the following features:
ScreenSteps has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations
ScreenSteps supports the following languages:
English
ScreenSteps has the following pricing plans:
Subscription
We do not have any information about what devices ScreenSteps supports
ScreenSteps integrates with the following applications:
Help Scout, Rippling, Zendesk, Zendesk
ScreenSteps offers the following support options:
Forum, Knowledge Base, Online Support, Video Tutorials
