About Smartsupp

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.

We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.

Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.

Pricing starting from:

US$10.00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Smartsupp

  • Answer visitors' questions instantly

  • Improve customer loyalty

  • Understand the behavior of your customers

  • Powerful API for advanced customization (chat box design, visitor identification and more)

  • Access to videos with actual movement of every visitor on your website
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Czech, Danish, Dutch, English, French and 6 others, German, Hungarian, Italian, Polish, Russian, Spanish

    Pricing starting from:

    US$10.00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Smartsupp dashboard conversation
    Smartsupp visitor list
    Smartsupp chat widget
    Smartsupp mobile apps
    View 5 more
    Smartsupp screenshot: Smartsupp dashboard conversation Smartsupp screenshot: Smartsupp visitor list Smartsupp screenshot: Smartsupp chat widget Smartsupp screenshot: Smartsupp mobile apps

    Features

    Total features of Smartsupp: 36

    • API
    • Activity Dashboard
    • Alerts / Escalation
    • Applications Management
    • Authentication
    • Canned Responses
    • Chat/Messaging
    • Customer Database
    • Customer History
    • Customizable Branding
    • Design Management
    • Event Triggered Actions
    • Geotargeting
    • Knowledge Base Management
    • Live Chat
    • Mobile Access
    • Offline Form
    • Performance Metrics
    • Proactive Chat
    • Question Library
    • Queue Management
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Monitoring
    • Real-time Consumer-facing Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • Surveys & Feedback
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Visitor Tracking
    • Visual Analytics
    • Website Integration
    • Website Visitor Tracking
    • eCommerce Management

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    Reviews

    Overall rating

    4.7 /5
    (253)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.8/5
    Customer Support
    4.6/5

    Already have Smartsupp?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 253
    Luca N.
    Overall rating
    • Industry: Furniture
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    GREAT WEB CHAT

    Reviewed on 04/10/2019

    We have been with them for 2 years and the service satisfies us.

    We have been with them for 2 years and the service satisfies us.

    Pros

    Low prices, good customer support, video recording on the site.

    Cons

    Missing the possibility to send attachments or more integration with the cms (example prestashop)

    Response from Smartsupp

    Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
    The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
    We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

    All the best, Michaela

    Krystian P.
    Overall rating
    • Industry: Railroad Manufacture
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    3 in 1 program - it's great if it's possible with you

    Reviewed on 08/09/2019

    The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...

    The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

    Pros

    I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

    Cons

    Everything is fine and I have no objections to the program and its work.

    Response from Smartsupp

    Hello, Krystian, thank you very much for your positive review!

    Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

    Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
    Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

    All the best, Michaela

    Ondrej Š.
    Overall rating
    • Industry: Medical Devices
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very useful for reporting and analytics, overall great experience when compared to competition

    Reviewed on 15/03/2021

    I am using it for 3 years on different web sites and I am very satisfied with the features. It does...

    I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.

    Pros

    Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.

    Cons

    I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

    Maros P.
    Overall rating
    • Industry: Maritime
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Unreliable

    Reviewed on 28/10/2020

    Great when it works
    Constant uncommunicated changes to how stuff works

    Great when it works
    Constant uncommunicated changes to how stuff works

    Pros

    Imagine, that you open your website one day and the chat has changed.
    The functionalities have changed, so that everything works different.
    The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
    Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.

    The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).

    If you don't like an unreliable product without efficient support, look elsewhere.

    Cons

    Unreliable
    Rigid and hard to adjust behavior

    Beauty D.
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Glad I found Smartsupp. I love it

    Reviewed on 18/01/2021

    I have been able to answer customer questions and concerns successfully. So far Smartsupp has been...

    I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.

    Pros

    Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

    Cons

    I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.

    Showing 5 reviews of 253 Read all reviews

    Smartsupp FAQs

    Below are some frequently asked questions for Smartsupp.

    Smartsupp offers the following pricing plans:

    • Starting from: US$10.00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    We do not have any information about Smartsupp features

    Smartsupp has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Smartsupp supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Smartsupp supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Smartsupp integrates with the following applications:

    Bigcommerce, CS-Cart, Drupal, Google Analytics, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, Magento Commerce, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress

    Smartsupp offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

    See all software categories found for Smartsupp.