Rollbar

Full-stack bug and issue tracking for web and mobile apps

About Rollbar

Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging.

The Rollbar solution comprises of:

- Software Development Kits (SDKs) for all major programming languages, which are open source and used for instrumenting applications to detect and report errors to the Rollbar platform. Instrumenting is easy and takes minutes to complete. The SDKs come with various configuration options including for data scrubbing to prevent sensitive data from being sent to Rollbar.

- A proprietary fingerprinting and analysis engine, which receives, processes, and makes sense of billions of error occurrences per month, and significantly boosts the signal-to-noise ratio, a common challenge in monitoring. The error grouping feature can be customized to meet your specific needs.

- A full-featured workflow application that notifies developers of errors instantly as they occur, through the web-based real-time error feed interface, or via alerts sent to tools like Slack, PagerDuty, or email. Tasks can be distributed by assigning errors to specific members of a team. Rollbar comes with extensive integrations with other software tools that comprise your complete software development workflow, including Github, Jenkins, JIRA, and more, and a full-featured API.

- A data collection engine that brings together all data useful for debugging purposes, formatted in ways that save the developer time. The data and contextual metadata includes stack traces, request parameter values, local variable values, and various metrics such as users impacted, browser, region, OS, and more. If you enable source control integration, you also get links from the stack trace to relevant lines of code in your code repository, as well as useful information on deployments relating to the error. There is also a SQL-like interface called Rollbar Query Language (RQL) for custom data analysis.

- Various features for data protection, security, and privacy, and easier administration in large organizations. This includes encryption at rest, enterprise-grade audit and security controls, SAML SSO for login, SCIM provisioning, and more. Rollbar is compliant with stringent industry standards, such as HIPAA in the U.S., EU GDPR, and is ISO27001 and CSA STAR certified.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Rollbar

Key benefits of Rollbar

  • Instantly see and get notified of errors - including unhandled exceptions - as they occur in real-time. Set up alerts via Slack, PagerDuty, and more.

  • Get automatic grouping of similar errors to significantly boost signal-to-noise ratio, thanks to our proprietary error fingerprinting and analysis engine.

  • For each occurrence of an error, see data such as users impacted, severity level, location, browser, OS, and more so you can swiftly prioritize and triage an issue.

  • Get all the data and context you need to debug an error, including stack trace, local variable values, HTTP request parameter values, associated deploys, and more.

  • Use features like Telemetry to see all events leading up to an error to replicate and debug faster. Supports JavaScript source maps, iOS desymbolication, and more.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, Germany, United Kingdom, India , United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Rollbar

    Images

    No images available

    Features

    Total features of Rollbar: 54

    • API
    • Access Controls/Permissions
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Archiving & Retention
    • Assignment Management
    • Audit Management
    • Audit Trail
    • Backlog Management
    • Bug/Issue Capture
    • Change Management
    • Code Repository Integration
    • Collaboration Tools
    • Continuous Delivery
    • Dashboard
    • Data Modeling
    • Data Visualization
    • Debugging
    • Deployment Management
    • Diagnostic Tools
    • Event Logs
    • Graphical User Interface
    • HIPAA Compliant
    • Integrated Development Environment
    • Issue Auditing
    • Issue Management
    • Issue Tracking
    • Knowledge Base Management
    • Log Collection
    • Mobile Development
    • Monitoring
    • Performance Analysis
    • Performance Metrics
    • Prioritization
    • Project Management
    • Quality Assurance
    • Real Time Monitoring
    • Recurring Issues
    • Release Management
    • Reporting/Analytics
    • Root Cause Analysis
    • Rules-Based Workflow
    • SSL Security
    • Search/Filter
    • Secure Data Storage
    • Software Development
    • Source Control
    • Task Management
    • Ticket Management
    • Trend Analysis
    • Version Control
    • Web App Development
    • Workflow Management

    Alternatives

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    Datadog

    4.5
    #3 Alternative to Rollbar
    Datadog is a monitoring and security platform for Dev, Sec, and Ops teams that unifies metrics, traces, and logs in one...

    Sentry

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    Sentry provides error tracking and crash reporting so every developer can instantly see how their production code...

    Reviews

    Overall rating

    4.5 /5
    (260)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support
    4.4/5

    Already have Rollbar?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 260
    Daniel
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Rollbar does its job and then gets out of your way (until you need it)

    Reviewed on 16/07/2020

    Super happy with Rollbar. Have used it on multiple projects, but in Recipe Cost Calculator...

    Super happy with Rollbar. Have used it on multiple projects, but in Recipe Cost Calculator specifically for probably at least seven years.

    Pros

    Rollbar was easy to integrate and provides multiple libraries to integrate depending on what languages you're programming in. It reports errors well, it's reliable, the API and libraries are super flexible. I'm sure I only use about 20% of the overall functionality.

    Cons

    Nothing that I *overly* dislike about Rollbar. I think that some of the UI could be improved a bit on the admin dashboard, some things are really nit-picky like I don't like the way that text or lines wrap in certain places. Any complaints I have would be bordering on trivial.

    Alfredo
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Thanks to Rollbar we are able to provide proactive customer support

    Reviewed on 16/07/2020

    Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake...

    Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well.

    The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.

    Pros

    Very powerful tracing at an individual level, easy to set up, very advanced querying capabilities, smart errors grouping, telemetry feature is quite powerful, the integration with slack is very good with a native experience. Github integration is also great.

    Cons

    Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well.
    The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.

    Alternatives Considered

    New Relic

    Reasons for Switching to Rollbar

    Cheaper and more specialized in the problems we wanted to solve: Realtime error tracking: it completes our feedback loop to detect errors as soon as we deploy new code. Its deployment integrations make it easier to guess what deploy introduced the bug. Debugging: the individual level tracing allows us to easily debug reported bugs. It is easy to enrich the errors with customers' properties that we can later filter by. Proactive customer support: notify customers about errors that probably they haven't noticed but we have already solved.
    Ayhan
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Unusable product with no customer support

    Reviewed on 10/07/2020

    My overall experience with this product is quite negative. Last year I noticed that when my...

    My overall experience with this product is quite negative. Last year I noticed that when my teammates mention me under a specific item (a bug) I didn't receive any emails. This is quite important because the product doesn't offer any alternatives to get notified about those issues. There are no webpage notifications. There is no way to search for bugs that you were mentioned. The only alternative is to go through hundreds of web pages and use Cmd + F to see if someone mentioned you, asked you a question, assigned a task to you, or some other thing that is important for your daily job.
    I wrote to their customer service explaining the issue. Our initial correspondence took almost a month for me to convince them there is in fact a problem and I didn't receive emails. After convincing them, I was told that I could get a reply in a few weeks. I followed up one month later, and they asked for a few more weeks. Another month passed and they basically said this was a low priority issue and they don't know if and when it will be fixed. I wasn't even offered any workarounds.
    Since then, I get an automated email from them once in a while asking me to rate their product. I give a low rating, explain the situation, a couple of months passes and I get the same email.
    I work in SaaS, I do understand the need for prioritization and the lack of resources but having a critical feature that doesn't work for a customer and not bothering to offer any alternatives are a big no for me.

    Pros

    It allows me to track some bugs and act quickly.

    Cons

    Lack of customer support and the bad user interface.

    Christopher
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I love you guys! If I could rate you higher than 10 I would!

    Reviewed on 10/07/2020

    AMAZING!

    AMAZING!

    Pros

    So There is a lot to unpack here: As a software developer, having access to the WEB DASHBOARD is amazing We start our day and prioritize our work around what we see in this dashboard, the SLACK INTEGRATION makes this process even better, as we can see errors in real time before the end-user and proactively respond without having to call or confirm what the user does thanks to THE WONDERFUL TELEMETRY that we get. Also we build software with Rails, JS, Python, AWS Lambda, and all of your libraries work the same way as expected. Wonderful! You also sent my company a blue rollbar shirt a few years ago - IT WAS SO COMFORTABLE! also: YOUR UPTIME is better than just about anyone - Auth0, Gitlab, Dockerhub - have all had issues this year with uptime , and the most we've seen from you all has only been a small delay in processing. Nothing major.

    ADDITIONALLY - I discovered a bug last month with rollbar and reported it to a community rep - AND YOU FIXED IT THIS RELEASE. FAST! As a fellow software developer I know how hard it is to get issues addressed, not to mention prioritized and deployed.

    In short I love you, and love your company and I tell everyone that!

    Cons

    I wish I could come up with something, but you astound me. I'd complain about a bug I found in Rollbar Js, but you fixed it in 2.18!

    Alternatives Considered

    New Relic

    Reasons for Choosing Rollbar

    because this "simple - just log the error" work is soo soo hard to get right! and you do it!

    Reasons for Switching to Rollbar

    We did a demo / test implementation of each and your solution just crushed them as far as ease of use and "it just works" ness
    David
    Overall rating
    • Industry: Banking
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great error tracking tool for the money paid

    Reviewed on 20/07/2020

    Real-time error tracking, as soon an error pops up on test or production environment, we get an...

    Real-time error tracking, as soon an error pops up on test or production environment, we get an alert on slack and act on it.

    Pros

    It is simple to customize grouping rules, you can easily propagate notifications settings to all projects so they are matching, easy to customize, easy to integrate.

    Cons

    We have to pay much more to have a simple feature like viewing all projects' errors in a single view.

    Alternatives Considered

    Airbrake

    Reasons for Choosing Rollbar

    It was difficult to customize the error grouping as we needed to fit our needs.

    Switched From

    Bugsnag

    Reasons for Switching to Rollbar

    For the easiness of integration, customization and simple UI interface to manage everything.
    Showing 5 reviews of 260 Read all reviews

    Rollbar FAQs

    Below are some frequently asked questions for Rollbar.

    Rollbar offers the following pricing plans:

    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Rollbar has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Rollbar supports the following languages:

    English

    Rollbar supports the following devices:

    Rollbar integrates with the following applications:

    Asana, Bitbucket, CircleCI, Datadog, GitHub, GitLab, Heroku, Jira, LaunchDarkly, OpsGenie, PagerDuty, Pivotal Tracker, Slack, Splunk On-Call, Trello

    Rollbar offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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