About Upserve

Upserve by Lightspeed is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.

Upserve by Lightspeed helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.

Upserve by Lightspeed's management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.

The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.

Pricing starting from:

US$59.00

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Upserve

Key benefits of Upserve

  • With Upserve by Lightspeed, users can manage their restaurant from a single platform and check daily sales and reports.

  • Upserve by Lightspeed enables employees to manage tables, take orders, and modify menus on-the-fly.

  • Users can manage staff with easy access to work schedules, reports, and time clock information for accurate employee compensation.

  • Users can get real-time reports on business activity and have them sent directly to their email inbox.

  • Upserve by Lightspeed is optimized for iPad and iPhone, enabling access to restaurant sales anytime, anywhere.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$59.00

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Upserve

    Images

    Upserve Software - Printing checks on Upserve POS
    Upserve Software - Real-time reports on Upserve POS
    Upserve Software - Upserve POS' dashboard
    Upserve Software - Upserve POS search tools
    Upserve Software - Floor and table plan on Upserve POS
    Upserve Software - Upserve POS' menu functionalities
    Upserve Software - While on offline mode, users can continue to create checks, send orders to the kitchen and capture credit cards
    View 8 more
    Upserve video
    Upserve Software - Printing checks on Upserve POS
    Upserve Software - Real-time reports on Upserve POS
    Upserve Software - Upserve POS' dashboard
    Upserve Software - Upserve POS search tools
    Upserve Software - Floor and table plan on Upserve POS
    Upserve Software - Upserve POS' menu functionalities
    Upserve Software - While on offline mode, users can continue to create checks, send orders to the kitchen and capture credit cards

    Features

    Total features of Upserve: 59

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Barcode / Ticket Scanning
    • Cash Management
    • Contact Database
    • Contact Management
    • Cost Management
    • Credit Card Processing
    • Customer History
    • Customizable Branding
    • Customizable Categories
    • Customizable Reports
    • Delivery Estimate
    • Delivery Management
    • Discount Management
    • Electronic Payments
    • Employee Management
    • For Bars/Clubs
    • For Restaurants
    • For iPad Devices
    • Gift Card Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Kitchen / Menu Management
    • Labor Cost Reporting
    • Loyalty Program
    • Menu Builder
    • Mobile Access
    • Mobile Payments
    • Multi-Location
    • Offline Access
    • Online Ordering
    • Online Payments
    • Order Management
    • POS Integration
    • Partial Payments
    • Payment Processing
    • Point of Sale (POS)
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Recipe Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Restaurant POS
    • SMS Messaging
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Separate Checks
    • Split Checks
    • Table Management
    • Third Party Integrations
    • Time Clock
    • Tips Management
    • Website Personalization

    Alternatives

    Revel Systems

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    Clover

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    Future POS

    3.5
    #3 Alternative to Upserve
    Future POS is a cloud-based, on-premises point-of-sale package geared toward restaurants, bars, and other businesses in...

    Square Payments

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    Reviews

    Overall rating

    4.3 /5
    (274)
    Value for Money
    4.2/5
    Features
    4.2/5
    Ease of Use
    4.4/5
    Customer Support
    4.3/5

    Already have Upserve?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 274
    Blake
    Overall rating
    • Industry: Food & Beverages
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy and Efficient, Upserve

    Reviewed on 30/04/2020

    I do not have a negative thing to say about Upserve.

    I do not have a negative thing to say about Upserve.

    Pros

    The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

    Cons

    The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

    Alternatives Considered

    Aloha EPOS

    Reasons for Choosing Upserve

    LAVU IS ABSOLUTE GARBAGE.

    Switched From

    Lavu POS

    Reasons for Switching to Upserve

    Based on reviews of current/former customers, and transparency of the company.
    Verified Reviewer
    Overall rating
    • Industry: Restaurants
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Restaurant Must-Have

    Reviewed on 22/10/2019

    Great! Sales was honest and straight forward. Implementation was fairly easy. Support is always...

    Great! Sales was honest and straight forward. Implementation was fairly easy. Support is always available via chat or phone. It has great analytics that are imperative to restaurant success.

    Pros

    Ease of use - even without training, anyone can figure out their way around the POS. It's very intuitive. No back office computer! This is HUGE. Everything is cloud-based, so you can edit menu items on the fly from your phone, laptop, or ipad while you're not on site. Reporting is easily accessible. System is clean, sleek, and blends in easily with its surroundings. The fact that it is app-based is key to the overall savings you see - you never have to worry about paying to update your system like you do with Micros, Aloha, etc.

    Cons

    Offline Mode (though I haven't found a POS with a better solution). The limitations on customization of comping/voiding abilities. There isn't a way to schedule happy hour/food discounts without having to create duplicate items with different pricing and placing that menu on a timed schedule - however, these items are always searchable no matter day or time. There is no visibility into user changes of things like timesheets - i.e. a manager could change their own timecard, and there would be no way to prove/cross check. There's no accountability with timecard fraud possibilities.

    Verified Reviewer
    Overall rating
    • Industry: Restaurants
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Streamlined and simple POS

    Reviewed on 25/01/2019

    Overall it's pretty good for our quick service restaurant. We've used several POS systems over the...

    Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.

    Pros

    For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades.

    As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

    Cons

    There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

    Response from Upserve

    Hi there -

    Thank you for your feedback. Here at Upserve, we're constantly trying to better our solution to fit the needs of the restauranteur. This includes our Offline Mode capabilities. We know that losing WIFI can be detrimental to restaurants, so we released our new Android-based POS so you can hardwire your solution. Along with that, we continue to make updates on our Offline Mode feature to really enhance the user experience. Please continue to provide us with your feedback - this helps us make sure we're steering our product in the right direction.

    Cheers!

    Greg
    Overall rating
    • Industry: Computer Networking
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    I install and maintain POS hardware and software for hundreds of restaurants - Breadcrumb...

    Reviewed on 19/10/2018

    I am an IT tech who has installed and maintained every type of POS out there. This is definitely...

    I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.

    Pros

    After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.

    Cons

    I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

    Response from Upserve

    Hi Greg, thanks for your amazing review! We are happy to hear that our services stand out amongst our competitors and that our customer service has been such an asset for you. Thanks again for the great review!

    Kolby
    Overall rating
    • Industry: Restaurants
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Upserve is Second to None

    Reviewed on 20/08/2019

    From back office functionality to ease of training to customer service my experience with Upserve...

    From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

    Pros

    The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

    Cons

    I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

    Alternatives Considered

    Aloha EPOS and Toast POS

    Reasons for Choosing Upserve

    The system was incredibly unreliable, uncustomizable and just generally terrible.

    Reasons for Switching to Upserve

    Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.
    Showing 5 reviews of 274 Read all reviews

    Upserve FAQs

    Below are some frequently asked questions for Upserve.

    Upserve offers the following pricing plans:

    • Starting from: US$59.00
    • Free Trial: Not Available

    Core: Pairs well with single location restaurants with smaller staff. Starting at $59/month. Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30. Starting at $199/month. Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations. Starting at $359/month for a single terminal license. Complete pricing details can be found at https://upserve.com/pricing/

    Upserve has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Upserve supports the following languages:

    English

    Upserve supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Upserve integrates with the following applications:

    7shifts, Chowly, DAVO, Evergreen, Gusto, Homebase, HotSchedules, Marketman, OpenTable, Plate IQ, SinglePlatform, SynergySuite

    Upserve offers the following support options:

    Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Upserve.