Maitre'D

Restaurant, bar & hotel management solution

3.7 /5 (36 reviews) Write a Review!

Maitre'D Overview

What is Maitre'D?

Maitre'D is a POS software designed for different kinds of retailers: restaurants, fast food, hotels & bars. Its different functionalities make Maitre'D a complete software to handle all aspects of POS business, from your mobile phone.

Handle your day to day business with the application and coordinate your teams efficiently. Manage your tables, your wait list, your payments & your employees and create events to attract more consumers.

Maitre'D also provides reporting & forecasting tools to analyze your business in depth.

Maitre'D Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Contact Maitre'D for pricing.


Maitre'D Features

Devices
Business size
S M L
Markets
United States, United Kingdom, China, Japan
Supported Languages
English, French

Media

Maitre'D on mobile
Maitre'D - Back office tools
Maitre'D on iPad - Table management
Maitre'D video Maitre'D screenshot: Maitre'D on mobile Maitre'D screenshot: Maitre'D - Back office tools Maitre'D screenshot: Maitre'D on iPad - Table management

Maitre'D Reviews

Maitre'D Reviews

Overall rating
3.7
/
5
Excellent
12

Very good
11

Average
6

Poor
4

Terrible
3

Value for Money
2.9
Features
3.6
Ease of Use
3.8
Customer Support
3.5
64% recommended this app
Kenzo N.

fast and reliable, easy to use


Mary G.

Tech guys are awesome!

Great but a little difficult setting up for menu items.


Scott B.

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.


Jase L.

Happy


Sabrina B.

This is amazing!

This system makes it simple to take care of customers in a timely fashion. The POS terminal is easy to set up and use which made the transition much smoother from the system we were using.


Kenzo N.

fast and reliable, easy to use

Used Daily for 2+ years
Reviewed on 05/06/2018
Review Source: Capterra

Pros

this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge.

Cons

I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D

Rating breakdown

Value for Money
Ease of Use
Customer Support

Mary G.
Industry: Hospitality
Company size: 51-200 Employees

Tech guys are awesome!

Used Daily for 1+ year
Reviewed on 13/03/2019
Review Source: Capterra

Great but a little difficult setting up for menu items.

Pros

Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for.

Cons

Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Scott B.
Industry: Restaurants
Company size: 11-50 Employees

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

Used Daily for 2+ years
Reviewed on 27/06/2017
Review Source: SoftwareAdvice

I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

Pros

It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen

Cons

When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Jase L.

Happy

Used Daily for 2+ years
Reviewed on 23/03/2018
Review Source: Capterra

Pros

Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.

Cons

Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Sabrina B.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

This is amazing!

Used Daily for 1-5 months
Reviewed on 31/01/2017
Review Source: SoftwareAdvice

This system makes it simple to take care of customers in a timely fashion. The POS terminal is easy to set up and use which made the transition much smoother from the system we were using.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
5.7/10
Based on 36 user ratings
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Maitre'D Pricing

Maitre'D Pricing

Starting from
N/A
Free Trial
Value for money

Contact Maitre'D for pricing.

Contact Maitre'D for pricing.

Value for Money
2.9/5
Based on 36 user ratings
Compare value for money rating with alternatives
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Maitre'D Features

Maitre'D Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
3.6/5
Based on 36 user ratings
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Categories

Additional information for Maitre'D

Additional information for Maitre'D

Key features of Maitre'D

  • Accounting & payroll interfaces
  • Cash & deposits management
  • Customer check/item splitting options
  • Delivery & dispatch
  • Event management
  • Floor management features
  • Forecasting & real-time alerts
  • Hotel system interfaces
  • Integrated gift card processing
  • Integrated transaction processing
  • Inventory & labor management
  • Loyalty programs
  • Mobile solutions
  • Multi-concept management
  • Online ordering & reservations
  • Promotion management
  • Reporting tools
  • Wait list management

Benefits

  • Maitre'D lets you handle orders & reservations directly online, making it really ideally suited to restaurants or hotel establishments.

  • The event management feature allows you to create events from scratch. With this tool, you can take care of everything involved in the event, from catering fees to dishwashing.

  • Maitre'D also simplifies employee management & labor by providing tools to handle tips, calculate wages & manage the schedules of each employee.

  • With its delivery features, its payment solutions, its floor management options & its wait list management tools, Maitre'D allows you to handle each service efficiently.

  • Maitre'D also provides reporting & forecasting analytics to help you manage your business in real-time.

  • Maitre'D FAQs

    Maitre'D FAQs

    Below are some frequently asked questions for Maitre'D.

    Q. What type of pricing plans does Maitre'D offer?

    Maitre'D offers the following pricing plans:

    Free Trial: Available

    Contact Maitre'D for pricing.

    Q. What are the main features of Maitre'D?

    Maitre'D offers the following features:

    • Accounting & payroll interfaces
    • Cash & deposits management
    • Customer check/item splitting options
    • Delivery & dispatch
    • Event management
    • Floor management features
    • Forecasting & real-time alerts
    • Hotel system interfaces
    • Integrated gift card processing
    • Integrated transaction processing
    • Inventory & labor management
    • Loyalty programs
    • Mobile solutions
    • Multi-concept management
    • Online ordering & reservations
    • Promotion management
    • Reporting tools
    • Wait list management

    Q. Who are the typical users of Maitre'D?

    Maitre'D has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Maitre'D support?

    Maitre'D supports the following languages:

    English, French

    Q. What type of pricing plans does Maitre'D offer?

    We do not have any information about what Maitre'D pricing plans

    Q. Does Maitre'D support mobile devices?

    We do not have any information about what devices Maitre'D supports

    Q. What other apps does Maitre'D integrate with?

    Maitre'D integrates with the following applications:

    Marketman, Mobi2Go, Tanda, ThinkReservations, WebRezPro

    Q. What level of support does Maitre'D offer?

    Maitre'D offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials