Outreach
About Outreach
Outreach is the first and only Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach gives teams the tools they need to design, execute, and continuously improve a revenue strategy that is disciplined, achievable, and optimized for every stage of the customer journey. The world’s most effective revenue organizations, including Cisco, Okta, SAP, Siemens, and Verizon use Outreach to power workflows, put customers at the center of their business, and win in the market.
Key benefits of Outreach
The Outreach platform provides value across five core use cases:
- Prospect and manage accounts: Outreach empowers teams to build quality pipeline by ensuring they get the right message to the right prospect at the right time. Teams can grow, organize, and manage their books of business and find every opportunity.
- Manage and guide deals: Outreach enables sellers to align with buyers and sell with confidence. With Outreach they can guide every customer interaction with real time data insights to improve deal health and minimize any risks to deals closing.
- Coach and improve performance: Outreach helps drive revenue team rigor. Team use data to continuously scale what works and change what doesn't through targeted coaching, best practice workflows, and real time support.
- Forecast and plan: With Outreach, teams can predict revenue outcomes accurately and build an informed and achievable revenue plan through data-driven forecasting and actionable customer insights.
- Retain and expand: Teams use outreach to drive engagement and guidance along the entire customer journey with data insights.
Images
Not sure about Outreach?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Woodpecker.co
Mailshake
HubSpot CRM
Groove
Reviews
Already have Outreach?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outreach Multiplies Each of Your Employees by 10
Reviewed on 21/01/2021
The Outreach onboarding is rather extensive, and if you're a hands-on A type I don't necessarily...
The Outreach onboarding is rather extensive, and if you're a hands-on A type I don't necessarily think you'll get much out of the onboarding. I found doing it side by side a written article was my favorite approach to learning.
Pros
Outreach is a product that has blown me away. It's every Director and Manager's dream when it comes to sending e-mails and keeping up with annual engagement with customers of any lifecycle. From Sales to Customer Service to Marketing, Outreach can help every member on your team.
For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet. Outreach does it for me. I have increased my cold e-mail sales open rate from 25% to 60%! The e-mails look personalized and don't look like any other e-mail campaign. Even the signatures are consistent.
The LinkedIn feature allows people on teams/enterprise to engage within the platform. For others it takes you to the person's page in a new tab. It makes it easy to increase engagement trifold in this manner by creating sequences (day 1 call, day 2 linkedin, day 3 email, etc.).
Cons
One improvement would be a better LinkedIn integration. I wish the Sales Navigator e-mails fed through in order to create a task in SalesForce just as an e-mail through OutReach does.
There absolutely needs to be more personalizations (i.e. Dear {{first name}}, Hope you're having a great {{day_of_weeek}}). Which, this seems rather simple to code. Any real time data should be in there. Instead I have to do a long {{if/then}} that takes forever.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth the Investment
Reviewed on 15/11/2023
Pros
Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales Leader, it helps provide visibility into all activity metrics, keeps reps on track with daily/monthly activity, and takes the guess-work out of identifying prospects a rep needs to follow up with or prioritize throughout their outbound sales motion.
Cons
Some of the reporting functionality could be improved. For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time. Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization)
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Use of Outreach and support
Reviewed on 08/07/2019
Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just...
Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!
Pros
It's pretty easy to use and figure out. Not much help is needed to make it work.
Cons
Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request!
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outreach helps me Make more Money
Reviewed on 01/07/2019
I love it. Their customer service is great whenever I have questions and the product has paid for...
I love it. Their customer service is great whenever I have questions and the product has paid for itself ten-fold.
Pros
I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it.
Cons
There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing software that immediately generates return on investment
Reviewed on 27/12/2018
Their customer success and new customer install team is AMAZINGLY good. It's a complex solution,...
Their customer success and new customer install team is AMAZINGLY good. It's a complex solution, but that is also its power. Any question I asked was answered immediately by whatever level of support was required.
Pros
Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for.
Cons
The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there.
Outreach FAQs
Below are some frequently asked questions for Outreach.Q. What type of pricing plans does Outreach offer?
Outreach offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact Outreach for pricing information.
Q. Who are the typical users of Outreach?
Outreach has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Outreach support?
Outreach supports the following languages:
English
Q. Does Outreach support mobile devices?
Outreach supports the following devices:
Q. What other apps does Outreach integrate with?
Outreach integrates with the following applications:
6sense, Chili Piper, Demandbase One, Dialpad, Drift, Gmail, Gong.io, HubSpot CRM, LeadIQ, LinkedIn Sales Navigator, Microsoft 365, Okta, RingCentral Contact Center, Salesforce Sales Cloud, Seismic, Sendoso, Terminus, Vidyard, ZoomInfo Sales
Q. What level of support does Outreach offer?
Outreach offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
See all software categories found for Outreach.
- Sales Force Automation Software
- Lead Management Software
- Sales Enablement Software
- Inside Sales Software
- AI Sales Assistant Software
- Sales Coaching Software
- Conversation Intelligence
- Sales Engagement Platform Software
- Contact Management Software
- Predictive Lead Scoring Software
- Predictive Dialer Software
- Sales Content Management Software
- Call Recording Software
- Sales Tracking Software
- Sales Forecasting Software
- Account-based Marketing Software
