--- description: If you're in a hunt for the best solution for your business, learn what Atera has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Atera Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Atera](/software/102017/atera) # Atera Canonical: https://www.getapp.sg/software/102017/atera Page: 1 / 19\ Next: [Next page](https://www.getapp.sg/software/102017/atera?page=2) > Atera is a cloud and mobile-based IT management platform that combines RMM, helpdesk, and ticketing with AI to optimize organizational efficiency at scale. > > Verdict: Rated **4.5/5** by 449 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Atera Atera is a single codebase IT platform that combines RMM software, remote access, IT automations, patch management, scripting, ticketing, and reporting all into a unified platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 449 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, Israel - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, English, French, German, Italian, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - AI Copilot - API - Access Controls/Permissions - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Routing - Automatic Patch Deployment - Automatic Scans - Backup and Recovery ## Integrations (21 total) - AnyDesk - Bitdefender GravityZone - Chocolatey - Cisco Duo - Domotz - Emsisoft Business Security - Google Calendar - IRONSCALES - IT Glue - Keeper Security - LogMeIn Miradore - Ninite Pro - Okta - OpenText Core DNS Protection - QuickBooks Desktop ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) ## Related Categories - [MSP Software](https://www.getapp.sg/directory/645/managed-service-providers-msp/software) - [Consulting Software](https://www.getapp.sg/directory/356/consulting/software) - [Professional Services Software](https://www.getapp.sg/directory/357/professional-services/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [Professional Services Automation Software](https://www.getapp.sg/directory/331/professional-services-automation/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.getapp.sg/software/103857/manageengine-desktop-central) — 4.6/5 (1763 reviews) 2. [Action1](https://www.getapp.sg/software/2048001/action1-rmm) — 4.9/5 (238 reviews) 3. [Pulseway](https://www.getapp.sg/software/101507/pulseway) — 4.7/5 (310 reviews) 4. [Iru](https://www.getapp.sg/software/130527/kandji) — 4.9/5 (487 reviews) 5. [NinjaOne](https://www.getapp.sg/software/108129/ninjarmm) — 4.7/5 (294 reviews) ## Reviews ### "Mid-level RMM and PSA solution" — 4.0/5 > **Paul** | *5 May 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication. > > **Cons**: The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them. > > The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team. ----- ### "Atera is the clear winner in the IT management space" — 5.0/5 > **Robert** | *4 January 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues. > > **Cons**: Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements. > > Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget. ----- ### "Given the integration of Remote Access and Patch Management" — 3.0/5 > **Cynthia** | *1 April 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime. > > **Cons**: The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.​ ----- ### "An Exceptional multi-purposed Cloud Services Monitoring Management Solution (2025)" — 5.0/5 > **Jesse** | *9 February 2025* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services. > > **Cons**: I don't have blemish over its functionality and service of performance. > > Real-time cloud network, remote, IT service, UEM among other cloud help desk monitoring systems. ----- ### "Atera Review" — 4.0/5 > **Shaked** | *4 January 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It manages our IT inventory while also give us access \& insights to the computers that we manage > > **Cons**: Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying. > > I appreciate what Atera did with a CRM system that also includes a computer management system I’ve been working with it for 3 years now and I’m content with the support and uptime of the service. ----- Page: 1 / 19\ Next: [Next page](https://www.getapp.sg/software/102017/atera?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/102017/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data