Atera

4.6 (372)
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Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

About Atera

Atera is an all-in-one platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and faster.
With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place.

Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.

*New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and opening them up to a whole world of new automation possibilities!

Try Atera for free: www.atera.com

Our platform delivers:

• Quick and seamless onboarding so you can get started in minutes
• Fixed-cost for unlimited devices, so you can scale your IT operations without growing your bottom line
• Proactive IT management capabilities to address potential issues before they turn into problems
• Dozens of integrations with complementary software including Bitdefender, Open AI, Acronis, and more!
• Remote monitoring and management from anywhere
• Professional service automation
• Start sessions directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
• Powerful analytic capabilities
• Dynamic mobile app

Pricing starting from:

US$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Atera

  • Straightforward, predictable, and transparent technician-based pricing (unlimited monitored workstations, servers, or devices) make Atera an easy choice for all your IT needs.

  • Atera is a true, single codebase IT platform that combines RMM Software, Remote Access, IT Automations, Patch Management, Scripting, Ticketing, and Reporting all into one, intuitive platform so you can stop wasting time and money on redundant software.

  • Get set up in 5 minutes, with no need for special training or expensive implementation consultants.

    Try Atera for free: https://www.atera.com/signup

  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Argentina, Australia, Austria, Belgium, Brazil and 23 others

    Supported Languages

    English, French, German

    Pricing starting from:

    US$129.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
    Atera Software - Power up your work processes through automation.
    Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
    Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.
    View 8 more
    Atera video
    Atera video
    Atera video
    Atera video
    Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
    Atera Software - Power up your work processes through automation.
    Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
    Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.

    Features

    Total features of Atera: 135

    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Escalation
    • Alerts/Notifications
    • Anti Virus
    • Application Management
    • Approval Process Control
    • Asset Lifecycle Management
    • Asset Tracking
    • Audit Management
    • Audit Trail
    • Automated Routing
    • Automatic Backup
    • Automatic Patch Deployment
    • Automatic Scans
    • Availability Management
    • Backup and Recovery
    • Bandwidth Monitoring
    • Baseline Manager
    • Billable Items Tracking
    • Billing & Invoicing
    • CMDB
    • CPU Monitoring
    • CRM
    • Call Center Management
    • Capacity Management
    • Change Management
    • Chat/Messaging
    • Client Portal
    • Compliance Management
    • Compliance Tracking
    • Configuration Management
    • Contract/License Management
    • Cost Tracking
    • Credential Management
    • Customer Support
    • Customizable Branding
    • Customizable Reports
    • Customization
    • Dashboard
    • Data Import/Export
    • Data Visualization
    • Deployment Management
    • Diagnostic Tools
    • Document Management
    • Document Storage
    • Email Management
    • Email Monitoring
    • Event Logs
    • File Sharing
    • File Transfer
    • For MSPs
    • Help Desk Management
    • IP Address Monitoring
    • IT Asset Management
    • IT Asset Tracking
    • IT Reporting
    • Incident Management
    • Inventory Management
    • Issue Auditing
    • Issue Management
    • Knowledge Base Management
    • Knowledge Management
    • License Management
    • Live Chat
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Access
    • Monitoring
    • Multiple User Accounts
    • Network Analysis
    • Network Monitoring
    • Network Resource Management
    • Network Wide Management
    • Patch Management
    • Patch Prioritisation
    • Patch Testing
    • Performance Metrics
    • Performance Monitoring
    • Policy Management
    • Problem Management
    • Project Management
    • Proposal Generation
    • Quotes/Estimates
    • Real-Time Analytics
    • Real-Time Chat
    • Real-Time Data
    • Real-Time Monitoring
    • Real-Time Notifications
    • Real-Time Reporting
    • Real-Time Updates
    • Real-time Alerts
    • Release Management
    • Remediation Management
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Update/Installation
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • SSL Security
    • Scheduling
    • Screen Sharing
    • Self Service Portal
    • Server Monitoring
    • Service Catalog
    • Service Level Agreement (SLA) Management
    • Session Recording
    • Session Transfer
    • Simple Network Management Protocol (SNMP)
    • Single Sign On
    • Status Tracking
    • Summary Reports
    • Supplier Management
    • Support Ticket Management
    • Surveys & Feedback
    • Task Management
    • Task Scheduling
    • Third-Party Integrations
    • Threshold Alerts
    • Ticket Management
    • Time & Expense Tracking
    • Troubleshooting
    • Two-Factor Authentication
    • Unattended Access
    • Uptime Reporting
    • Usage Tracking/Analytics
    • User Management
    • Virtual Machine Monitoring
    • Vulnerability Scanning
    • Workflow Configuration
    • Workflow Management

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    Reviews

    Overall rating

    4.6 /5
    (372)
    Value for Money
    4.6/5
    Features
    4.3/5
    Ease of Use
    4.6/5
    Customer Support
    4.5/5

    Already have Atera?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 372
    Ruth
    Ruth
    Overall rating
    • Industry: Automotive
    • Company size: 10,000+ Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management

    Reviewed on 26/11/2023

    Atera gives incredible results to us. I am impressed.

    Atera gives incredible results to us. I am impressed.

    Pros

    Since day one, the interface of Atera has been intuitive.
    I am also impressed by the accuracy and ease of use of the features and interface of Atera.

    Cons

    Atera gives us accuracy and reliability whenever we use it.
    I have zero cons regarding it.

    Verified Reviewer
    Overall rating
    • Industry: Legal Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Essential tools for onsite and remote IT

    Reviewed on 04/04/2024

    This is the second company I have been onsite IT for while using Atera.
    - Good tools
    - provides the...

    This is the second company I have been onsite IT for while using Atera.
    - Good tools
    - provides the majority of tools needed for systems monitoring and support.

    Pros

    Available via browser, stays logged in until it times out.
    I can get to any system that the agent is installed on to assist end users and to check performance and status.

    Cons

    Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP.
    - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage.
    - wish there were more useful scrips available.

    James
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Quality has gone downhill

    Reviewed on 17/03/2019

    We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the...

    We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

    Pros

    The price point for this product is excellent, if it worked properly.

    Cons

    Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

    Response from Atera

    Hey James, thank you for the honest feedback.
    As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours.
    However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features.
    In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure.
    We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 10,000+ Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    I am fascinated with the management of it thanks to atera

    Reviewed on 08/04/2024

    Particular experience remotely viewing the resources of the software we develop has been very good,...

    Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.

    Pros

    I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

    Cons

    I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

    Daniel
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    An intuitive, powerful system.

    Reviewed on 04/06/2024

    I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it...

    I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it may have are small potatoes compared to the power of its features.

    Pros

    The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways.

    Cons

    The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated.

    Showing 5 reviews of 372 Read all reviews

    Atera FAQs

    Below are some frequently asked questions for Atera.

    Atera offers the following pricing plans:

    Pay Per Technician, Unlimited Devices, It’s That Simple. 30 Day Free Trial. Pro - $129/technician/month, billed annually or $159/technician/month, billed monthly Growth - $179/technician/month, billed annually or $209/technician/month, billed monthly Power - $209/technician/month, billed annually or $249/technician/month, billed monthly

    Atera has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Atera supports the following languages:

    English, French, German

    Atera supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Atera integrates with the following applications:

    Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, GoToAssist, IT Glue, Ninite Pro, QuickBooks Online, ScalePad Lifecycle Manager, Splashtop Remote Support, TeamViewer Remote, Webroot DNS Protection, Xero, Zapier

    Atera offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

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