About OneDesk
OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.
With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.
Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk, you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.
Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.
At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.
Pricing starting from:
US$9.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to OneDesk
Key benefits of OneDesk
- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$9.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to OneDesk
Images
Features
Total features of OneDesk: 50
Alternatives
monday.com
Asana
Jira
CloudBlue PSA
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Higher Education
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
A complete project management software
Reviewed on 22/12/2022
Pros
Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
Cons
The interface is a little complex to navigate.
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Simplify Your Work with OneDesk's All-in-One Platform
Reviewed on 31/12/2022
Pros
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Cons
Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Using as a service desk but unfortunately not the most ideal
Reviewed on 16/09/2022
Pros
There is automated timesheet tracking for each tickets.
Cons
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternatives Considered
Jira-
Review Source
Overall rating
Good solution to combine voice of the customer with product management
Reviewed on 04/05/2011
It helps you translate customer requirements into actionable and intelligent criteria for products....
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros
For a first-time user of the product, I thought support was excellent
- Industry: Government Administration
- Company size: 51–200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reviewed on 08/05/2017
OneDesk FAQs
Below are some frequently asked questions for OneDesk.Q. What type of pricing plans does OneDesk offer?
OneDesk offers the following pricing plans:
- Starting from: US$9.00/month
- Pricing model: Subscription
- Free Trial: Available
Plans start at $9/user/month.
Q. Who are the typical users of OneDesk?
OneDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OneDesk support?
OneDesk supports the following languages:
English
Q. Does OneDesk support mobile devices?
OneDesk supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does OneDesk integrate with?
OneDesk integrates with the following applications:
Box, Dropbox Business, FreshBooks, Jira, Mailchimp, Microsoft Azure, Microsoft Project, Quickbooks Online, Salesforce Sales Cloud, Slack, WordPress, Zapier
Q. What level of support does OneDesk offer?
OneDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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