MyTime

MyTime

Appointment scheduling, POS & customer engagement platform

About MyTime

MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises, designed to help businesses grow, schedule, and retain clients.

MyTime has all the tools businesses need under one roof: a comprehensive appointment scheduler, client relationship manager (CRM), email marketing, online advertising and presence management, point-of-sale, and more. MyTime is designed to fit any size of business, from sole-proprietors to national franchises. Users can access MyTime on the web or on the go with iPhone and Android apps.

MyTime’s scheduling and business platform also integrates with the popular Marketplace, where millions of customers search for local businesses, see reviews, descriptions, and pricing, and book in real-time. MyTime is also partnered with Google, Facebook, YP.com, Local.com, and others, helping business become more visible and easier to find for new customers.


Key benefits of MyTime

  • Find new clients and increase revenue and client loyalty with MyTime's online marketing tools.

  • Save time with MyTime's scheduling, client management, and POS (Point of Sale) software.

  • Improve web presence and SEO. MyTime's partner network puts users on Google, Facebook, Uber, YP.com, Superpages, CitySearch, Local.com, and up to 150 others.

  • Put all client communications such as SMS, emails, and more, in one place with MyTime Communicator, a built-in instant messenger.

  • Keep all the software needed to run the business in one place, from marketing to scheduling to POS, so they all work seamlessly together.

  • Generate clear, easy-to-understand reports, with real-time aggregation of data across all locations.

  • Images

    MyTime Software - MyTime’s Client Manager is a CRM system that stores all customers’ records in one place
    MyTime Software - MyTime is an appointment manager, online marketing tool, and communication hub rolled into one
    MyTime Software - Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online
    MyTime Software - Various standard reports are built into MyTime and can be used out of the box
    MyTime Software - MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler
    MyTime Software - MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management
    MyTime Software - MyTime lets users manage the whole business on the web and on Android and iPhone apps.
    MyTime Software - MyTime’s simple layout gives users full control over schedules, availability, and prices
    MyTime Software - Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients
    MyTime Software - MyTime point-of-sales processes payments for appointments and products
    MyTime Software - Set working hours and availability as needed, on the web or mobile apps
    View 12 more
    MyTime video
    MyTime Software - MyTime’s Client Manager is a CRM system that stores all customers’ records in one place
    MyTime Software - MyTime is an appointment manager, online marketing tool, and communication hub rolled into one
    MyTime Software - Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online
    MyTime Software - Various standard reports are built into MyTime and can be used out of the box
    MyTime Software - MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler
    MyTime Software - MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management
    MyTime Software - MyTime lets users manage the whole business on the web and on Android and iPhone apps.
    MyTime Software - MyTime’s simple layout gives users full control over schedules, availability, and prices
    MyTime Software - Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients
    MyTime Software - MyTime point-of-sales processes payments for appointments and products
    MyTime Software - Set working hours and availability as needed, on the web or mobile apps

    Not sure about MyTime? Compare with a popular alternative

    MyTime

    4.6 (121)
    VS.
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    Starting Price

    US$169.00
    month
    No pricing found

    Pricing Options

    Free version
    Free trial
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    Features

    90
    92

    Integrations

    6
    8

    Ease of Use

    4.5 (121)
    4.3 (1,072)

    Value for Money

    4.4 (121)
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    Customer Service

    4.6 (121)
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    Reviews

    Overall rating

    4.6 /5
    (121)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.5/5
    Customer Support
    4.6/5

    Already have MyTime?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 121
    Erin
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Usually amazing!

    Reviewed on 15/09/2016

    Customer support is really the only pause here...it used to be above expectations and now follow up...

    Customer support is really the only pause here...it used to be above expectations and now follow up is needed for recognition of issues and multiple calls or emails to find solutions.

    Pros

    The continuity of image it creates for my business!

    Cons

    Every improvement or addition seems to come with bugs.

    Jeff
    Overall rating
    • Industry: Retail
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Meets Our Needs But Pricey

    Reviewed on 10/10/2020

    Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would...

    Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

    Pros

    It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

    Cons

    I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite.

    It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly.

    I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

    Alternatives Considered

    Gingr and DaySmart Pet

    Reasons for Choosing MyTime

    Appointment Plus provided very poor customer service and doesn't have some of the features like two-way messaging.

    Switched From

    DaySmart Appointments

    Reasons for Switching to MyTime

    Gingr seemed more geared towards dog boarding facilities and didn't really align with what we needed. 123Pet doesn't offer the flexibility with settings.
    Theresa
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Disappointing product, unprofessional team, borderline scam

    Reviewed on 20/07/2023

    Pros

    It is a POS system, that we were required by our franchisor to use.

    Cons

    Team is completely unprofessional. The onboarding "specialist" was incompetent, and had difficulty scheduling our first meeting properly. Functionality is so limited. The system would have many errors and was extremely glitchy. Customer service is awful. When trying to troubleshoot, they would book "fake" appointments in the live system, which blocked off my stylists' availability and cost them customers. They continued to charge me, even after I cancelled service. Leadership does not seem to care to improve service. Seems like a borderline scam. I would have switched from them, except the franchisor required us to use them.

    Pamela
    Overall rating
    • Industry: Insurance
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Best tip I got from a hairdresser was not about hair

    Reviewed on 19/09/2016

    I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about...

    I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about this software program from the hairdresser in the shop next door.

    Pros

    I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare.

    Cons

    I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that.

    Jessica
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    It's the best booking software for small businesses!

    Reviewed on 10/05/2017

    Pros

    I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.

    Cons

    The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.

    Showing 5 reviews of 121 Read all reviews

    MyTime FAQs

    Below are some frequently asked questions for MyTime.

    MyTime offers the following pricing plans:

    • Starting from: US$169.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Scheduling: $74/month (billed annually) or $134/month (billed monthly). Growth: $114/month (billed annually) or $199/month (billed monthly). Premium: $149/month (billed annually) or $249/month (billed monthly). All pricing is per-location.

    MyTime has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    MyTime supports the following languages:

    English

    MyTime supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    MyTime integrates with the following applications:

    Google Calendar, Google Maps, Instagram, Meta for Business, Microsoft Outlook, Quickbooks Online

    MyTime offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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