About MyTime
MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises, designed to help businesses grow, schedule, and retain clients.
MyTime has all the tools businesses need under one roof: a comprehensive appointment scheduler, client relationship manager (CRM), email marketing, online advertising and presence management, point-of-sale, and more. MyTime is designed to fit any size of business, from sole-proprietors to national franchises. Users can access MyTime on the web or on the go with iPhone and Android apps.
MyTime’s scheduling and business platform also integrates with the popular Marketplace, where millions of customers search for local businesses, see reviews, descriptions, and pricing, and book in real-time. MyTime is also partnered with Google, Facebook, YP.com, Local.com, and others, helping business become more visible and easier to find for new customers.
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Usually amazing!
Reviewed on 15/09/2016
Customer support is really the only pause here...it used to be above expectations and now follow up...
Customer support is really the only pause here...it used to be above expectations and now follow up is needed for recognition of issues and multiple calls or emails to find solutions.
Pros
The continuity of image it creates for my business!
Cons
Every improvement or addition seems to come with bugs.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Meets Our Needs But Pricey
Reviewed on 10/10/2020
Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would...
Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.
Pros
It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.
Cons
I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite.
It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly.
I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.
Reasons for Choosing MyTime
Appointment Plus provided very poor customer service and doesn't have some of the features like two-way messaging.Switched From
DaySmart AppointmentsReasons for Switching to MyTime
Gingr seemed more geared towards dog boarding facilities and didn't really align with what we needed. 123Pet doesn't offer the flexibility with settings.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointing product, unprofessional team, borderline scam
Reviewed on 20/07/2023
Pros
It is a POS system, that we were required by our franchisor to use.
Cons
Team is completely unprofessional. The onboarding "specialist" was incompetent, and had difficulty scheduling our first meeting properly. Functionality is so limited. The system would have many errors and was extremely glitchy. Customer service is awful. When trying to troubleshoot, they would book "fake" appointments in the live system, which blocked off my stylists' availability and cost them customers. They continued to charge me, even after I cancelled service. Leadership does not seem to care to improve service. Seems like a borderline scam. I would have switched from them, except the franchisor required us to use them.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best tip I got from a hairdresser was not about hair
Reviewed on 19/09/2016
I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about...
I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about this software program from the hairdresser in the shop next door.
Pros
I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare.
Cons
I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
It's the best booking software for small businesses!
Reviewed on 10/05/2017
Pros
I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.
Cons
The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.
MyTime FAQs
Below are some frequently asked questions for MyTime.Q. What type of pricing plans does MyTime offer?
MyTime offers the following pricing plans:
- Starting from: US$169.00/month
- Pricing model: Subscription
- Free Trial: Available
Scheduling: $74/month (billed annually) or $134/month (billed monthly). Growth: $114/month (billed annually) or $199/month (billed monthly). Premium: $149/month (billed annually) or $249/month (billed monthly). All pricing is per-location.
Q. Who are the typical users of MyTime?
MyTime has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does MyTime support?
MyTime supports the following languages:
English
Q. Does MyTime support mobile devices?
MyTime supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does MyTime integrate with?
MyTime integrates with the following applications:
Google Calendar, Google Maps, Instagram, Meta for Business, Microsoft Outlook, Quickbooks Online
Q. What level of support does MyTime offer?
MyTime offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for MyTime.
- Online Booking Software
- Salon Software
- Scheduling Software
- Email Marketing Software
- All-in-One Marketing Platform Software
- Appointment Scheduling Software
- Business Management Software
- Pet Grooming Software
- Spa Software
- POS Systems
- Calendar Software
- Barbershop Software
- Franchise Management Software
- Retail POS Systems
