PhoneBurner

Power dialer & outbound sales acceleration software for SMBs

About PhoneBurner

PhoneBurner is a Power Dialer and Sales Acceleration platform that increases productivity on the phone by 447% - without any additional software. Our system automates repetitive workflows, and helps sales reps have 3-4 times more live conversations. More talk time. Less tasks. More opportunities to close deals.

Our software is cloud based and installation free. Users can log in from anywhere, and conduct dial sessions using any phone or our softphone. Enjoy 100% delay free connections. No awkward pause. No delay. No dropped calls.

Included CRM (API, Salesforce and other integrations available) allows users to intelligently filter leads for better dial sessions. Dial 60-80 contacts per hour. Instantly drop voicemails, and send customized emails based on call outcome. Customize disposition sets, take notes, schedule follow-ups, and more. Call Recording, Call Transfer, and Local ID are available.

PhoneBurner's proprietary SmartSender feature allows for the creation of resource SmartPacks (individual or groups of documents, images, video, web links, etc.) that can be instantly added to emails. Users are alerted in real-time when emails are opened, links clicked, videos watched, attachments viewed, etc. for perfectly timed follow-up. SmartSender is also integrated with "Retargeting" enabling users to serve targeted ads to contacts as they browse the web, Facebook, or Twitter.

PhoneBurner team accounts include administrative controls, advanced real-time reporting and analytics, LeadStream smart lead distribution, and automated content sharing including call scripts, disposition sets, emails, and more. Volume discounts are available based on team size and term length.

Pricing starting from:

US$149.00/month

  • Free Trial
  • Subscription

Key benefits of PhoneBurner

- Power dial contacts up to 4x faster
- Drop voicemails in one click (no need to wait for the beep)
- Send one-click emails based on call results
- Streamline workflows with custom disposition sets
- Know when contacts open emails, view attachments, click links
- Increase live answers up to 4x with Local ID
- Record calls for training and quality management
- Transfer calls
- Access real-time reports and analytics
- Get custom reports emailed to you for superior agent management
- Intelligently and automatically distribute leads to your team
- Use our CRM, Salesforce, or integrate with yours

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English

Pricing starting from:

US$149.00/month

  • Free Trial
  • Subscription

Images

Dial up to 80 contacts per hour with our intuitive, feature-rich interface
Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline
Intelligently and automatically distribute leads to your team, using highly customizable rules.
Create detailed reports to track agent and team performance using real-time and historical analytics.
Customize dialer buttons to perform your desired actions based on any call result. Drop voicemails, send emails, apply tags, move contacts into folders or add to do-not-call list, and more.
Use our intuitive sales CRM to manage contacts with ease and clarity. Or integrate with whatever CRM you use today.
Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed fast!
Send a personalized email after any call outcome with one click. Track email opens, link clicks, video views and more.
PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.
View 10 more
PhoneBurner video
PhoneBurner screenshot: Dial up to 80 contacts per hour with our intuitive, feature-rich interface PhoneBurner screenshot: Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline PhoneBurner screenshot: Intelligently and automatically distribute leads to your team, using highly customizable rules. PhoneBurner screenshot: Create detailed reports to track agent and team performance using real-time and historical analytics. PhoneBurner screenshot: Customize dialer buttons to perform your desired actions based on any call result. Drop voicemails, send emails, apply tags, move contacts into folders or add to do-not-call list, and more. PhoneBurner screenshot: Use our intuitive sales CRM to manage contacts with ease and clarity. Or integrate with whatever CRM you use today. PhoneBurner screenshot: Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed fast! PhoneBurner screenshot: Send a personalized email after any call outcome with one click. Track email opens, link clicks, video views and more. PhoneBurner screenshot: PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.

Features

Total features of PhoneBurner: 62

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Categorization
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customizable Caller ID
  • Customizable Reporting
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Document Storage
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Tracking
  • Event Triggered Actions
  • Follow-up Scheduling
  • Gamification
  • Lead Assignment
  • Lead Distribution
  • Monitoring
  • Performance Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Productivity Reporting
  • Progressive Dialing
  • Project Notes
  • Real Time Reporting
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Tagging
  • Task Scheduling
  • To-Do List
  • User Management
  • Voice Mail
  • Workflow Management

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Reviews

Overall rating

4.8 /5
(139)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 139
Tom N.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding CRM for Generating More Calls, Emails, and Voicemails

Reviewed on 06/01/2021

Extremely happy with this company and their customer service. They did a great job of setting us up...

Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.

Pros

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

Cons

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

Alexandre M.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best customer service of all 7 call software I used. Outstanding.

Reviewed on 06/11/2019

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding...

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Response from PhoneBurner

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Luis S.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to Use

Reviewed on 20/03/2019

As a overall, it is a good experience and make my job easy when I need to call a lot of phone...

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Pros

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Cons

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Tanya B.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Phone Burner is a must have

Reviewed on 01/03/2021

Saves my team so much time, always get a response from their customer care team within minutes....

Saves my team so much time, always get a response from their customer care team within minutes. Hands down best Customer Service of any platform I have used

Pros

User friendly, and support is second to none.

Cons

Don't really have any cons. They have great software and are always looking to improve.

John C.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Making 400 calls per shift has never been easier

Reviewed on 03/07/2019

Pros

This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Cons

The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.

Showing 5 reviews of 139 Read all reviews

PhoneBurner FAQs

Below are some frequently asked questions for PhoneBurner.

PhoneBurner offers the following pricing plans:

  • Starting from: US$149.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

PhoneBurner offers the following features:

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

PhoneBurner has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

PhoneBurner supports the following languages:

English

We do not have any information about what devices PhoneBurner supports

PhoneBurner integrates with the following applications:

HubSpot Marketing Hub, JobDiva, Keap, Mailchimp, NetSuite CRM+, PieSync, Podio, SugarCRM, Zendesk Sell, Zoho CRM

PhoneBurner offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base

Related categories

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