Vtiger CRM

4.3 (340)
Write a Review!
All-in-one CRM for small businesses

About Vtiger CRM

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.


Key benefits of Vtiger CRM

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.

  • Images

    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app
    View 12 more
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM video
    Vtiger CRM Software - Vtiger CRM for iPad
    Vtiger CRM Software - Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
    Vtiger CRM Software - Vtiger Dashboard - Get a quick summary of your key business metrics
    Vtiger CRM Software - Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
    Vtiger CRM Software - Kanban view - View opportunities in a visual storyboard
    Vtiger CRM Software - Vtiger Email Templates - Create beautiful emails in just seconds.
    Vtiger CRM Software - Mentions your team members to collaborate on a record.
    Vtiger CRM Software - Vtiger 360 Mobile app
    Vtiger CRM Software - Approve a request from Vtiger 360 mobile app

    Not sure about Vtiger CRM? Compare with a popular alternative

    Vtiger CRM

    4.3 (340)
    VS.
    Highly reviewed

    Starting Price

    US$12.00
    month
    US$99.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    79
    141

    Integrations

    35
    119

    Ease of Use

    4.1 (340)
    4.3 (3,791)

    Value for Money

    4.5 (340)
    4.1 (3,791)

    Customer Service

    4.2 (340)
    4.2 (3,791)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Hootsuite

    4.4
    #1 Alternative to Vtiger CRM
    Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG,...

    Soho66

    4
    #2 Alternative to Vtiger CRM
    Soho 66 is an award winning cloud-based VoIP solution. With a multitude of features and benefits, this system is...

    ConnectWise ScreenConnect

    4.7
    #3 Alternative to Vtiger CRM
    ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve...

    Zoho Recruit

    4.5
    #4 Alternative to Vtiger CRM
    Zoho Recruit's applicant tracking system and talent acquisition system is designed for modern workforce that helps you...

    Reviews

    Overall rating

    4.3 /5
    (340)
    Value for Money
    4.5/5
    Features
    4.2/5
    Ease of Use
    4.1/5
    Customer Support
    4.2/5

    Already have Vtiger CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 340
    John
    John
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used Monthly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    CRM platform that is used by businesses of all sizes to manage their sales, marketing, and more

    Reviewed on 20/02/2023

    It is a powerful and versatile CRM platform that offers a wide range of features and functionalities...

    It is a powerful and versatile CRM platform that offers a wide range of features and functionalities for managing your customer engagement processes.

    Pros

    It is highly customizable, allowing you to tailor the system to the specific needs of your business. It also features a user-friendly interface that can help reduce training time and increase productivity. With a comprehensive set of tools for managing sales, marketing, and customer service, you can manage all aspects of customer engagement from a single location.

    Cons

    It can be expensive. While there is a free version of Vtiger CRM available, the more advanced features and functionalities require a paid subscription. This may not be feasible for smaller businesses that are operating on a tight budget.Another potential issue with Vtiger CRM is that the platform can be complex to set up and configure. While the user interface is intuitive, setting up the platform initially can be a bit of a challenge. This may require some technical expertise or assistance from a consultant.

    Jeff
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Vtiger review

    Reviewed on 15/10/2019

    daily customer contacts and follow up, opportunities, quotes and invoicing

    daily customer contacts and follow up, opportunities, quotes and invoicing

    Pros

    Cost ease of use and functionality...easy to set up and use and it cost about 10% of what we were using

    Cons

    there really isn't anything we don't like about it

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Too many feature gaps

    Reviewed on 19/04/2019

    I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea...

    I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea to improve our processes, Vtiger lacks the functionality for me to follow through without the need to utilize some outside tool or service. Many times I've wanted to add a feature, establish a process, or some other task to improve our sales/marketing methods, but I find that I cannot do so in Vtiger - it isn't a lack of my knowledge of the product, because several times, after consulting the documentation, I've contacted Vtiger support and was told that the task cannot be done.

    Pros

    It has a lot of customization features. Support answers promptly.

    Cons

    Features that I think should be standard are missing or inadequate. For example, there are almost no connectors to other software - from Vtiger or from other vendors/services; We use Constant Contact for email campaigns (Vtiger's email module is convoluted and unreliable), and there is no connector for it, so I have to manually import/export new or changed contacts to keep both databases current. And the import process is touchy - Vtiger often creates duplicate records. Getting from one screen/module to another is annoying - it takes too many steps, something a simple menu bar would solve. I could go on with the quirks, limitations, and missing features, but I think this sums it up: Vtiger feels like it started out as a simple app and has had features and modules dropped into it, not really incorporated to make the tools a seamless experience.

    AnnA
    AnnA
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Saved my working life!

    Reviewed on 22/04/2019

    I own and run 2 companies, one together with a good friend and she has also one more company. Since...

    I own and run 2 companies, one together with a good friend and she has also one more company. Since we started in 2010/2011 we have been working more and more closely together and when starting to use Vtiger in… think 2013…. We share all our business information in Vtiger.

    This gives our small companies a great advantage and brings security to our customers. Sometime in 2014 I got sick and started to get more and more fatigued and in the end of November 2017 I was diagnosed with ME/CFS. This means my head get tired and I have problems remember things and plan my work. Without Vtiger I would have had to stop working. No, it is really the truth! From the start we have created new modules, new checklists, new ways of project management because we wanted to hire more people and wanted them to work like we do. We have modules for customer updates of Wordpress sites, for SEO management and for support.

    We haven’t hired a lot of people but all these adapted workflows is now an enormous help due to my cognitive issues. I can still work, not as much as before but still working. So, thank you Vtiger!

    Pros

    Its ADAPTABLE!
    On the first look you might get surprised of all the functions but when you start using it you will realize there are even more functions and you will love it. I do realize that if you want a CRM, support system or project management and do not want to adapt anything to your organization - then the Vtiger might not be for you. But I have never worked with a system that I didn't want to adapt.

    There is always some process, some pipeline that you do different than other businesses and I was so happy when I found out that I could make the Vtiger – to be my system – adapted for my needs. And I love the fact that even if we are small companies, we get good support from Vtiger.

    Cons

    Well actually the fact that is so adaptable and still very powerful do requires that you think and plan before you start to create new pipelines, modules. Because there are so many functions that you can create a module that serves even the most complicated process. And so even if you can make anything – take the time so write done and plan the process.

    Richie
    Richie
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    vTiger for B2B sales

    Reviewed on 12/08/2016

    We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and...

    We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and remote workers. vTiger gives all of us access to the information we need at anytime, even when we don't have an internet connection (thanks to the iPhone/iPad app).
    The web interface is generally very easy to use and the speed is quite good, even on a slow connection.
    There is a heap of features we don't need or use, and a couple of areas where it would nice to get new features that meet our needs, but given the price we can live with these.

    Pros

    Cloud based, access from anywhere.
    Central database with all the details we need for dealing with Companies, Contacts, mailouts, tech support and training.
    Powerful automation options (eg. automatically send out a follow up e-mail one week after sending a quotation).
    Easy to learn.
    Great Tech support. Always get an answer to an email within the same day, and usually within 1-2 hours. They will go the extra mile to help you sort out an issue. We recently wanted some customisation of a PDF template for our quotes and they spent many hours sorting through what we wanted and did the changes for us.
    You get a lot more than you pay for. Don't let the low price (compared to most other hosted CRM packages) fool you, vTiger does 90% of what the others do, for far less money.

    Cons

    The search could be better. It always finds what you are looking for, but the order the results appear is strange. If you search for a person called "Smith" it might show Mr Jones first (who happens to live in Smith St), then show Mr Smith next. This means that sometimes you have to manually search through the 30-40 items listed to find the one you want.

    Showing 5 reviews of 340 Read all reviews

    Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Vtiger CRM offers the following pricing plans:

    • Starting from: US$12.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    15-day free trial, no credit card required. Vtiger offers four different packages, including a forever-free CRM. Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly) Please contact Vtiger Sales team - [email protected] for pricing information.

    Vtiger CRM has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Vtiger CRM supports the following languages:

    Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Vtiger CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Vtiger CRM integrates with the following applications:

    Adobe Commerce, Asterisk, Clearbit, Clickatell, Docusign, Dropbox Business, Exotel, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Gupshup, Intuit Data Protect, Lead Gen & CRM (formerly SharpSpring), LinkedIn for Business, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Olark, PayPal, QuickBooks Online, QuickBooks Online Advanced, Stripe, Telzio, TextAnywhere, Twilio, VICIdial, WhatsApp, Xero, Zapier, Zoom Workplace, authorize.net

    Vtiger CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Vtiger CRM.