DrChrono Overview

What is DrChrono?

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.

The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.

Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.

DrChrono Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact DrChrono for price/quote


DrChrono Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, Spanish

Screenshots

DrChrono screenshot:
DrChrono screenshot: DrChrono screenshot: DrChrono screenshot: DrChrono screenshot: DrChrono screenshot: drchrono is available on Apple watch also DrChrono screenshot: drchrono is available on Apple watch also

DrChrono Reviews

DrChrono Reviews

Overall rating
4.1
/
5
Excellent
215

Very good
130

Average
39

Poor
14

Terrible
28

Value for Money
3.9
Features
4
Ease of Use
4.2
Customer Support
3.9
81% recommended this app
Dr baden P.

Save thousands in upfront expenses.

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.


Norman J.

Product is "Good", Service is "Outstanding"

Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.


Thomas G.

Nice structure to any business

I love this product and recommend it highly.


Richard C.

Don't buy the hype

All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents.

A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use.

The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me.

Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh?

Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off.


Dr john Z.

The ultimate software partner for your Mac computer office!

Patients save me time and charting by communicating through the onpatient portal.
I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis.
I stay on top of my day by way of daily schedule emailed to me every morning.


Dr baden P.

Save thousands in upfront expenses.

Used Daily for 2+ years
Reviewed on 24/05/2018
Review Source: Capterra

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pros

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Cons

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Norman J.
Industry: Mental Health Care
Company size: 2-10 Employees

Product is "Good", Service is "Outstanding"

Used Daily for 2+ years
Reviewed on 21/01/2020
Review Source: SoftwareAdvice

Dr C is excellent for our practice, easy to customize templates and support is always fast and effective.

Pros

Easy to implement, great support, ease of use

Cons

Some of the features don't really function as well as advertised

Response from DrChrono

Thank you for the kind words and helpful feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Thomas G.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Nice structure to any business

Used Daily for 2+ years
Reviewed on 12/05/2020
Review Source: SoftwareAdvice

I love this product and recommend it highly.

Pros

Easy to use but can be overwhelming if not for the amount of time spent using the program.

Cons

I own a small business so overhead costs hit my bottom line more than bigger companies. As good and indispensable as it is to my business I had to use the free version until it was no longer available. They have worked with me but it still is cost prohibitive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Richard C.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Don't buy the hype

Used Daily for 1+ year
Reviewed on 17/09/2019
Review Source: Capterra

All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents.

A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use.

The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me.

Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh?

Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off.

Pros

The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect.

Cons

Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page to find last weeks labs. Click away and back then restart the process. I just put in a controlled script and got an error, "couldn't contact escripts", put in again and the pharmacy calls confirming to dispense twice. Controlled scripts go to the pharmacy without making it into the record. Searching controlled scripts given out does not work in any useful way. Text reminders can be set but half the time they don't go out. Patients complain they didn't get a reminder and appointments are missed. Try to collect a late fee on a patient who didn't get a reminder on her 5th appointment but got one for the last four. Many times we are unable change a patient status from "checked in" to "in room". Nobody realizes the program glitched and the patient complains they were in the room forever. The way the templates work seems great but they cannot be edited on the fly. Slider ON = "uneditable text into the chart here". Not every patient fits in the cookie cutter. Nice kiosk sign in concept but always breaking and leaving patient data visible to the next patient in line.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Dr john Z.
Industry: Hospital & Health Care
Company size: Self Employed

The ultimate software partner for your Mac computer office!

Used Daily for 2+ years
Reviewed on 10/04/2020
Review Source: SoftwareAdvice

Patients save me time and charting by communicating through the onpatient portal.
I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis.
I stay on top of my day by way of daily schedule emailed to me every morning.

Pros

Seamless integration with my MacBook, iMac and iPhone.
Fast, knowledgeable support.
The unlimited ability to customize for my sole practitioner non-force chiropractic practice.
Easy to understand video tutorials which answer most questions without having to contact support.
Robust, integrated systems, such as the ability to provide credit card processing.
Knowing that drchrono is a leader and partner with Apple Health.

Cons

I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8/10
Based on 426 user ratings
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DrChrono Pricing

DrChrono Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact DrChrono for price/quote

Contact DrChrono for price/quote

Value for Money
3.9/5
Based on 426 user ratings
Compare value for money rating with alternatives
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DrChrono Features

DrChrono Features

API
Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management
Features
4/5
Based on 426 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for DrChrono

Additional information for DrChrono

Key features of DrChrono

  • Appointment reminders
  • Appointment scheduling
  • Billing profitability analysis
  • Chart tools
  • Customize consent forms
  • Detailed billing ROI analysis
  • HIPAA compliant messaging
  • Integrated billing
  • Optimize your calendar
  • Personal health records management
  • REST-based API
  • Reimbursement management
  • Reporting and analytics dashboard
  • Role-based usage
  • SSL AES 256-bit encryption
  • Send message to physician directly
  • Sign consent forms on iPad
  • Strict login ID/password rules

Benefits

● DrChrono provides doctors and patients with tools to schedule appointments, check-in online for appointments, set automatic reminders, as well as integrate billing reports and analytics with the EHR platform.

● The EHR platform is integrated with revenue management solutions that support managed billing services including reimbursement management, billing ROI analysis, reporting and analytics.

● The tool helps to increase patient satisfaction through features such as online patient intake forms, secure doctor-patient messaging options and online scheduling & management of appointments.

● Higher editions of DrChrono EHR software support the creation of customized clinical forms and have added features such as voice-to-text tools and import of data from old forms.

● The software provides educational tools for patients to help them understand diagnoses, displaying medical imaging and adding freehand notes directly to the images from the iPad.

DrChrono FAQs

DrChrono FAQs

Below are some frequently asked questions for DrChrono.

Q. What type of pricing plans does DrChrono offer?

DrChrono offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact DrChrono for price/quote

Q. What are the main features of DrChrono?

DrChrono offers the following features:

  • Appointment reminders
  • Appointment scheduling
  • Billing profitability analysis
  • Chart tools
  • Customize consent forms
  • Detailed billing ROI analysis
  • HIPAA compliant messaging
  • Integrated billing
  • Optimize your calendar
  • Personal health records management
  • REST-based API
  • Reimbursement management
  • Reporting and analytics dashboard
  • Role-based usage
  • SSL AES 256-bit encryption
  • Send message to physician directly
  • Sign consent forms on iPad
  • Strict login ID/password rules

Q. Who are the typical users of DrChrono?

DrChrono has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does DrChrono support?

DrChrono supports the following languages:

English, Spanish

Q. What type of pricing plans does DrChrono offer?

DrChrono has the following pricing plans:

Subscription

Q. Does DrChrono support mobile devices?

DrChrono supports the following devices:

Android, iPhone, iPad

Q. What other apps does DrChrono integrate with?

DrChrono integrates with the following applications:

Ambra Health, BirdEye, Box, Chiron Health, Grow, InvoiceSherpa, Relatient, Review Wave, Square Point of Sale, theBillingBridge

Q. What level of support does DrChrono offer?

DrChrono offers the following support options:

FAQs, Knowledge Base, Phone Support, Online Support, Video Tutorials