About Freshdesk
Freshdesk is a SaaS-based customer support software that offers everything businesses need to deliver great customer service including omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and much more.
Freshdesk unifies requests coming in across email, phone, web, chat and social, and helps your team stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.
Unlike other products in the industry that come with steep pricing tiers and hidden costs, Freshdesk is priced affordably and has a free forever plan with unlimited agent seats.
Pricing starting from:
US$15.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Freshdesk
Key benefits of Freshdesk
Intuitive UI - Setting up an account on Freshdesk, and getting familiar with the tool is an effortless experience thanks to the smooth and easy-to-navigate user interface.
Omnichannel capabilities - Stay on top of requests coming in from email, web, phone, chat and social media from a single location and automatically route requests from different channels to the right agents.
Improved productivity - Freshdesk has been designed to help agents stay at their productive best and comes with powerful automations that reduce repetitive tasks.
Increased capabilities - Do more with Freshdesk by plugging in tools from the Freshdesk marketplace which hosts over 500 apps such as Salesforce, Jira, WordPress, and Shopify.
Round-the-clock support - Freshdesk offers 24*7 email, phone, and chat support.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$15.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Freshdesk
Images
Features
Total features of Freshdesk: 131
Alternatives
HubSpot CRM
LiveAgent
ManageEngine Endpoint Central
Kayako
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Mining & Metals
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TMI-SSP (PTY) LTD
Reviewed on 16/01/2020
Wonderful, I really like their 24hrs support system
Wonderful, I really like their 24hrs support system
Pros
With 5 years in business, we started seeing change in our revenues and employee behaviour in the last 2,5 years of using FRESHDESK.
We stopped for sometime thinking maybe we could continue without these tools and a huge gap opened up thus we had to go back to the tried & tested.
Cons
Ease of business
Friendly Interface
Work Anywhere (App or Web)
Alternatives Considered
Zendesk SuiteReasons for Choosing Freshdesk
They rely too much on chat bots The only person who spoke to me was their sales rep when she was selling me their product Poor response time to email queries (support is too slow) No 24hrs supportSwitched From
Salesforce Sales CloudReasons for Switching to Freshdesk
It is tried and tested within my company It has 24hrs support Quick response to customer queries
- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent customer support ticket system
Reviewed on 08/06/2022
Our team were able to automate and monitor a number of our process workflows thanks to Freshdesk's...
Our team were able to automate and monitor a number of our process workflows thanks to Freshdesk's help. In addition, it is a better choice than emailing support questions and concerns. Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service.
Pros
Freshdesk has a wide range of essential services, including live chat, email, phone, and social media support channels. The software is cloud-based and easy to use, with clever automation capabilities that guarantee things are done easily and quickly, resulting in more efficient corporate operations and a better customer experience.
Cons
Upgrades to Freshdesk's reporting feature are, in my opinion, overly pricey for individual agents and users. There is a good thing about Freshdesk's free trial plan since it allows us to test out their vast variety of services before making a decision on whether or not to upgrade our business.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Freshdesk Support Desk - blessing in disguise
Reviewed on 20/02/2023
Overall, all its meeting our requirements but next time when we purchase, we look forward to...
Overall, all its meeting our requirements but next time when we purchase, we look forward to purchase unlimited pack which is not available as of now.
Pros
help customers solve their issues themselves, makes it easy for them to connect with us via ticketing system and added to it provide all MIS to provide the supporting data to our analysis.
Cons
per agent pricing, private ticketing system and advance filters are missing as a feature
Alternatives Considered
Zendesk SellReasons for Switching to Freshdesk
we want to try a newer software then the one we were already using- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Freshdesk Performance and Quality
Reviewed on 14/02/2023
I like this for IT ticket. i have used other also but Freshdesk have more features then any other...
I like this for IT ticket. i have used other also but Freshdesk have more features then any other product.
Pros
That we can logged the ticket via email also and all the feature are in freshdesk only. we didn't purchase any other software for inventory also as we as for remote also. I like the Dashboard also i can see the location wise ticket easily.
Cons
I didn't like the Inventory part. why is so messy. When we pull out the inventory is not shown properly lots of data is showing miss match and sometime, we cant even edit the also. please make it simple.
- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Freshdesk Ticketing System
Reviewed on 12/01/2023
overall found very good and useful product. we are using in the Logistics industry and found it...
overall found very good and useful product. we are using in the Logistics industry and found it very useful to track customer complaints related to shipment delivery, clearance , delay, incorrect addresses and other transportation related issues.
Pros
Easy to use, setup the groups based on your departments like operations, CS, Sales , Management, Clearance team etc, very efficient in terms of setting escalation matrix, every call , email or request is important and recorded in system. Management can always get updated upon what going on with customer requests/complaints/inquires
Cons
very less option for reporting and integration with other platforms like watsapp, although watsapp FB can be integrated but only can be used within app
Alternatives Considered
OdooReasons for Switching to Freshdesk
pricing and options availalbe in FD, plus FD was already used in another BU so comparing with other products was easy and found it usefulFreshdesk FAQs
Below are some frequently asked questions for Freshdesk.Q. What type of pricing plans does Freshdesk offer?
Freshdesk offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Freshdesk is priced per support agent per month, and has 4 different plans. Free- $0 (unlimited free agents) Growth- $18/agent/month billed monthly or $15/agent/month billed yearly Pro- $47/agent/month billed monthly or $39/agent/month billed yearly Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly
Q. Who are the typical users of Freshdesk?
Freshdesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Freshdesk support?
Freshdesk supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Freshdesk support mobile devices?
Freshdesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Freshdesk integrate with?
Freshdesk integrates with the following applications:
Adobe Commerce, Aircall, Ameyo, BILLIVING, Batchbook, BigCommerce, Box, CS-Cart Store Builder, Campaign Monitor, Capsule, ChargeDesk, CollabSpot, Constant Contact, CustomerGauge, Dropbox Business, Easy Insight, Five9, FluentStream, FreshBooks, Freshsales, FullContact, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Contacts, Google Drive, Google Hangouts, Google Workspace, Harvest, HelpOnClick Help Desk Software, Highrise, HipChat, Hootsuite, HubSpot Marketing Hub, Hubstaff, Insightly, Jira, Keap, Klipfolio, Localize, Mailchimp, Meta for Business, Microsoft Teams, Nimble, Olark, OneDrive, OneLogin, OneSky, Pipedrive, Pipeline, Pipeliner CRM, Pivotal Tracker, ProProfs Knowledge Base, QuickBooks, QuickBooks Online Advanced, Rescue, RingCentral Contact Center, SEOshop eCommerce, Salesforce Sales Cloud, Salesforce Service Cloud, Segment, Shopify, Slack, SnapEngage, Solve CRM, SugarCRM, SurveyMonkey, Talkdesk, Time Doctor, Transifex, Twitter, Userlike, WooCommerce, Woopra, WordPress, WorkflowMax, Xero, Zapier, Zoho CRM, Zoom Meetings, elevio, iContact, ilos, iorad
Q. What level of support does Freshdesk offer?
Freshdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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