--- description: If you're in a hunt for the best solution for your business, learn what Freshdesk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.sg/software/10317/freshdesk Page: 1 / 140\ Next: [Next page](https://www.getapp.sg/software/10317/freshdesk?page=2) > Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. > > Verdict: Rated **4.5/5** by 3470 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshdesk •Intuitive UI - Setting up an account on Freshdesk and getting familiar with the tool is an effortless experience thanks to the smooth and easy-to-navigate user interface. •Omnichannel capabilities- Stay on top of requests coming in from email, web, phone, chat and social media from a single location and automatically route requests from different channels to the right agents. •Productivity- Freshdesk has been designed to help agents stay at their productive best and comes with powerful automations that reduce repetitive tasks. •Integrations - Do more with Freshdesk by plugging in tools from the Freshdesk marketplace which hosts over 500 apps such as Salesforce, Jira, WordPress, and Shopify. •Round-the-clock support- Freshdesk offers 24\*7 email, phone, and chat support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3470 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia and 100 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Automated Responses - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Monitoring - Call Recording - Call Routing - Canned Responses - Case Management ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.sg/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [Issue Tracking Software](https://www.getapp.sg/directory/580/issue-tracking/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.sg/software/90378/salesforce) — 4.4/5 (18803 reviews) 2. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.getapp.sg/software/10036/zoho-desk) — 4.5/5 (2214 reviews) ## Reviews ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 July 2025* | Religious Institutions | Recommendation rating: 8.0/10 > > **Pros**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Cons**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "The automation handled routine work so our agents could focus on customers" — 4.0/5 > **Sakshi** | *29 June 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk significantly reduced manual effort by automatically assigning tickets, prioritizing requests, and triggering follow-up actions. Tasks that previously required constant monitoring started happening in the background, allowing our agents to spend more time solving customer problems instead of managing queues. > > **Cons**: The automation is effective for standard workflows, but configuring highly customized business processes takes time. We occasionally found ourselves limited when trying to build more complex automation scenarios without additional workarounds. ----- ### "Clean User Interface" — 3.0/5 > **Kelly** | *18 May 2026* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The clean user interface is visually pleasing and helps to easy to identify fields and features for use. Ticket visibility and management is also great. > > **Cons**: The lack of support on a Monday when an issue arises in NZ. Find that the support team do not respond until Tuesday in NZ. > > Overall experience with the application is pretty good. Clean user interface making it easier to work with. ----- ### "An essential and easy to manage cloud-based customer service omnichannel experience" — 5.0/5 > **Norm** | *25 May 2026* | Industrial Automation | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk was easy to set up initially then we were able to increase functionality and grow over time to make it fit our needs even better > > **Cons**: In our Enterprise plan the databases for the various aspects of omnichannel (Email / Ticketing, Phone, Chat) were desperate. I believe in current versions and our future update this will be rectified. > > With premium support on our package fresh desk has been with us every step of the way from our initial configuration and launch to our continuous growth in all directions. They help us provide better data-driven management decisions. All at a price point that is easy to justify. ----- ### "Reliable Automation That Reduced Manual Support Work" — 5.0/5 > **Shruti** | *22 June 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: Freshdesk’s automation features have significantly improved the way our support team works. Automatic ticket assignment, workflow rules, and SLA management reduce repetitive manual tasks while ensuring customer requests reach the right agents quickly. This has helped improve response times, maintain consistency, and allow the team to focus on resolving more complex issues. > > **Cons**: Automation covers most day-to-day requirements, but configuring advanced workflow rules requires additional effort. A more visual workflow builder and easier access to automation settings would simplify setup for teams with more complex support processes. ----- Page: 1 / 140\ Next: [Next page](https://www.getapp.sg/software/10317/freshdesk?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/10317/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data