About Lavu POS
Lavu is an iPad POS (point of sale) system designed for small to large businesses within the restaurant industry. Lavu is adaptable to any sort of environment whether it’s full-service, quick-service or a franchise. The software is a combination of cloud-based management and mobile/wireless technologies with a modern and intuitive touchscreen interface.
Users can choose between bar, restaurant, and quick-service interfaces which can be customized to fit each business’ particular needs, whether it’s a restaurant, coffee shop or even food truck.
The front of house features offer a fully customizable menu where items can include photos and an ingredients list. Servers can switch between tableside service, counter service, or bar tab layouts for their order screen. Delivery services are also available with the delivery and routing extension which enables staff to assign drivers to orders, and provides them with a map and directions to each delivery location.
The back of house control includes scheduling, managing employee shifts and payroll reports, as well as inventory management tools including low-count warnings and an '86 countdown'. In addition to the POS, Lavu also offers users a variety of sales, inventory and expense reports that can be accessed from anywhere with an internet connection.
Lavu also has marketing and promotions features that include a built-in happy hour function, where users can set prices based on date and time, and offer customers loyalty rewards through integration with LoyalTree.
Key benefits of Lavu POS
Restaurant owners can keep track of their business, view reports, and modify content and settings anywhere on any internet capable device in real-time via the Lavu Pilot iPhone app.
Lavu offers personalization features including customizable menus, specific multi-room table layouts, seat and course numbering, and multi-printer order routing.
Restaurants can market their branding by creating customized logos, uploading original product images and designing custom receipts for their customers.
Managers can track employees with the time clock feature along with shift summaries, including over-time and bonuses, as well as manage tips and payroll.
Lavu offers free software upgrades and integrates with a wide variety of hardware options that connect with the remote backend office.
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Reviews
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- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review
Reviewed on 18/02/2022
It’s been like a love and hate relationship
It’s been like a love and hate relationship
Pros
It was nice and easy to get used to. The system was nice.
Cons
The WiFi would go offline sometimes for hours
Alternatives Considered
CloverReasons for Choosing Lavu POS
My manager made the switchResponse from Lavu
Hi Lok, thank you for your feedback! We're sorry that your restaurant's wifi has been having issues - it's always a nuisance when that happens. Please reach out if there is anything we can help with.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Lavu POS
Reviewed on 01/10/2021
Pros
Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.
Cons
They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.
The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.
Response from Lavu
Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Lavu POS Review
Reviewed on 28/12/2020
used to have excellent customer service, but our system went down two days before xmas and we were...
used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either.
and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months.
4 days later I still have not heard from them
Pros
i don't remember why I chose them over the three other ones I tried a couple of years ago.
I think because I could use my own credit card processor.
But its easy enough to use for the features that i use which are basic operation of cash register
it is intuitive and takes little training
Cons
things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working.
I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday
but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do.
Also they said that my gift cards would integrate, but they did not
Response from Lavu
Hi Matt, thanks for leaving us a review. We appreciate hearing from all of our customers, and we do love that Lavu helped you with processing on your terms. We have expanded our customer support team to be available 24/7, in several countries, through chat, email, and phone.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer service
Reviewed on 04/12/2022
Great
Great
Pros
Always prompt and efficient . They walknuoubthrough to make sure that you have gotten through, and that you are comfortable.
Cons
It does not link my inventory and doesn't have the capacities to do so
Alternatives Considered
LightspeedReasons for Switching to Lavu POS
Customer support and priceResponse from Lavu
Hi Malaika,
Thank you so much for your feedback! We really appreciate it. It is great to hear how well Lavu is working for you. If you ever have any issues, please do not hesitate to reach out.
- Industry: Wine & Spirits
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
requested
Reviewed on 14/07/2022
Pros
The reports are extremely useful. I like the option to put recipes with the individual menu item.
Cons
When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm
Response from Lavu
Hi Deanna, thanks so much for your feedback! We're glad to hear that Lavu helps specifically with your reporting! If you have any questions, please reach out!
Lavu POS FAQs
Below are some frequently asked questions for Lavu POS.Q. What type of pricing plans does Lavu POS offer?
Lavu POS offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Starter Package: $59.00 | Growth Package: $129.00 | Optimize Package: $279.00
Q. Who are the typical users of Lavu POS?
Lavu POS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lavu POS support?
Lavu POS supports the following languages:
Chinese, English, French, German, Italian, Portuguese, Russian, Spanish
Q. Does Lavu POS support mobile devices?
Lavu POS supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Lavu POS integrate with?
Lavu POS integrates with the following applications:
Marketman, PayPal, Paychex Flex, Square Point of Sale, TableUp, Venga, Wisely
Q. What level of support does Lavu POS offer?
Lavu POS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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