About OpsGenie

Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.

Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.

Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.

Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.

Pricing starting from:

US$11.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of OpsGenie

Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.

Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.

Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.

Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.

Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Belgium, Brazil, Canada, Switzerland , Germany, Denmark, Spain, Finland, France, United Kingdom, India, Iceland, Italy, Japan, Luxembourg, Netherlands, Norway, New Zealand, Sweden, United States

Supported Languages

English

Pricing starting from:

US$11.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

OpsGenie Software - Respond to alerts and incidents from the mobile app
OpsGenie Software - On-Call Management
OpsGenie Software - Command and control incidents from the incident command center
OpsGenie Software - Leverage the alerting power of Opsgenie, stay in full control of your data
OpsGenie Software - Opsgenie’s Incident Investigation Dashboard
OpsGenie Software - Rich alerting
View 9 more
OpsGenie video
OpsGenie video
OpsGenie video
OpsGenie Software - Respond to alerts and incidents from the mobile app
OpsGenie Software - On-Call Management
OpsGenie Software - Command and control incidents from the incident command center
OpsGenie Software - Leverage the alerting power of Opsgenie, stay in full control of your data
OpsGenie Software - Opsgenie’s Incident Investigation Dashboard
OpsGenie Software - Rich alerting

Features

Total features of OpsGenie: 56

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Audit Trail
  • Automated Scheduling
  • CPU Monitoring
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Communications Management
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Disaster Recovery
  • Email Alerts
  • Email Management
  • Event Logs
  • Event Triggered Actions
  • FTP Monitoring
  • File Sharing
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Issue Auditing
  • KPI Monitoring
  • Mail Server Monitoring
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • On Call Scheduling
  • Prioritization
  • Problem Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Remediation Management
  • Reminders
  • Reporting/Analytics
  • Root Cause Analysis
  • Scenario Planning
  • Secure Data Storage
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Status Tracking
  • Team Calendars
  • Templates
  • Transaction Monitoring
  • Uptime Reporting
  • User Management
  • Video Conferencing

Alternatives

PagerDuty

4.6
#1 Alternative to OpsGenie
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable...

Splunk On-Call

4.5
#2 Alternative to OpsGenie
Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into...

SilverSky Managed Security Services

4.7
#3 Alternative to OpsGenie
SilverSky Managed Security Services is a cloud-based cybersecurity platform that helps businesses monitor firewalls and...

Pulseway

4.7
#4 Alternative to OpsGenie
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

Reviews

Overall rating

4.7 /5
(133)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.3/5
Customer Support
4.7/5

Already have OpsGenie?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 133
Fernando
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A most have

Reviewed on 31/07/2018

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much...

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Joshua
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

OpsGenie Journey

Reviewed on 05/03/2020

We needed a way to monitor our infrastructure over the weekend without having to pay someone to...

We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros

Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Alternatives Considered

PagerDuty and Splunk On-Call

Reasons for Choosing OpsGenie

The cost of having an individual person make a call out for an alert turned out to be too costly. We needed a much better cost to value ratio.

Reasons for Switching to OpsGenie

We looked at a number of different companies to solve this problem. PagerDuty and OpsGenie made it to the final round. In the end the ease of the product and affordability ultimately won out.
Mayank
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Experience with OpsGenie

Reviewed on 15/10/2022

Overall experience is amazing & I am loving this application. This is the best tool for alert...

Overall experience is amazing & I am loving this application. This is the best tool for alert monitoring & tracking.

Pros

I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb.
We can easily find any required data using this app if it is available in its database & if it is configured.

Cons

I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable.

Zach
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Switched for different software

Reviewed on 17/02/2022

it was straightforward to use but ultimately went with something else

it was straightforward to use but ultimately went with something else

Pros

we used this for our call line but have switched to a different provider

Cons

it didnt ring in its own dedicated app and instead the normal phone settings

Vibhu
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

OpsGenie Review positives and Negatives.

Reviewed on 13/10/2022

It is very easy to use application. Also highly recommendable if your budget is low.

It is very easy to use application. Also highly recommendable if your budget is low.

Pros

It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert.

Cons

There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.

Showing 5 reviews of 133 Read all reviews

OpsGenie FAQs

Below are some frequently asked questions for OpsGenie.

OpsGenie offers the following pricing plans:

  • Starting from: US$11.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

OpsGenie has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

OpsGenie supports the following languages:

English

OpsGenie supports the following devices:

Android (Mobile), iPhone (Mobile)

OpsGenie integrates with the following applications:

Airbrake, AppSignal, Boundary, CA Flowdock, Campfire, CircleCI, Circonus, Crashlytics, Datadog, Desk.com, Freshservice, Google Cloud Operations Suite, HipChat, JIRA Service Management, Jira, Librato, Loggly, LogicMonitor, Microsoft Azure, Nagios XI, Network Performance Monitor, New Relic, Panopta, Papertrail, Pingdom, Planio, Redmine, Server Monitoring by Server Density, ServiceNow, Site24x7, Slack, Sumo Logic, Twilio, WhatsUp Gold, Zabbix, Zendesk Suite

OpsGenie offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for OpsGenie.