About OpsGenie
Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.
Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.
Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.
Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.
Key benefits of OpsGenie
Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.
Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.
Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.
Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.
Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
After looking at competing options, OpsGenie provided the best value overall
Reviewed on 19/12/2017
We went from having end users tell us systems were down, to proactively being alerted about...
We went from having end users tell us systems were down, to proactively being alerted about critical issues. With the flood of alert emails coming in from every direction, it was just not feasible to respond to every email that chimes on your phone. OpsGenie allowed us to filter out the garbage and know that if my phone is ringing in the middle of the night, it's something worth being woken up for.
Pros
Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.
Cons
The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy way to Oncall and Incident Management
Reviewed on 18/03/2021
We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.
We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.
Pros
- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy
Cons
- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products
- Industry: Consumer Electronics
- Company size: 501–1,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Informational
Reviewed on 31/07/2018
Great product .great value
Great product .great value
Pros
Easy usage. Good interface. Lot of info I'm one screen
Cons
Renewal process is nor simple. You need to improve the process.
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I use OpsGenie alerts to manage my work all day. I can react immediately when an issue arises.
Reviewed on 09/01/2018
Pros
I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.
Cons
I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.
- Industry: Music
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Finally a tool that lets you easily organise your on-call team
Reviewed on 24/04/2019
So far so good, I've tested the call and sms alerts and they've worked as expected.
I'm excited to...
So far so good, I've tested the call and sms alerts and they've worked as expected.
I'm excited to see how this benefits the team in the long run.
Pros
For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number
Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.
While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.
The free tier seems extremely generous considering everything it offers
Cons
It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie
It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear
OpsGenie FAQs
Below are some frequently asked questions for OpsGenie.Q. What type of pricing plans does OpsGenie offer?
OpsGenie offers the following pricing plans:
- Starting from: US$11.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Q. Who are the typical users of OpsGenie?
OpsGenie has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OpsGenie support?
OpsGenie supports the following languages:
English
Q. Does OpsGenie support mobile devices?
OpsGenie supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does OpsGenie integrate with?
OpsGenie integrates with the following applications:
Airbrake, AppSignal, Boundary, Campfire, CircleCI, Circonus, Crashlytics, Datadog, Desk.com, Flowdock, Freshservice, Google Cloud Operations Suite, HipChat, JIRA Service Management, Jira, Librato, Loggly, LogicMonitor, Microsoft Azure, Nagios XI, Network Performance Monitor, New Relic, Panopta, Papertrail, Pingdom, Planio, Redmine, Server Density Server Monitoring, ServiceNow, Site24x7, Slack, Sumo Logic, Twilio, WhatsUp Gold, Zabbix, Zendesk Suite
Q. What level of support does OpsGenie offer?
OpsGenie offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for OpsGenie.
- Application Performance Management Tools
- Team Communication Software
- Website Monitoring Software
- Log Management Software
- DevOps Tools
- IT Software
- Incident Management Software
- ITSM Tools
- Emergency Notification Software
- Scheduling Software
- Calendar Software
- Network Monitoring Tools
- Server Management Software
