About OpsGenie
Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.
Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.
Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.
Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.
Pricing starting from:
US$11.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to OpsGenie
Key benefits of OpsGenie
Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.
Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.
Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.
Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.
Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$11.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to OpsGenie
Images
Features
Total features of OpsGenie: 56
Alternatives
Pulseway
NinjaOne
Splunk On-Call
PagerDuty
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review for Ops Genie
Reviewed on 01/08/2018
Fantastic
Fantastic
Pros
Functionality is the main thing I like about this product. It is crystal clear and transparent.
Cons
I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy way to Oncall and Incident Management
Reviewed on 18/03/2021
We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.
We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.
Pros
- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy
Cons
- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
One stop solution
Reviewed on 01/08/2018
Overall we are happy and glad to recommend OpsGenie at any other organization.
Overall we are happy and glad to recommend OpsGenie at any other organization.
Pros
Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable
Cons
There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use, with great integrations and reporting
Reviewed on 08/08/2018
We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the...
We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the flexibility we needed to create the complex oncall schedules that we needed for our engineering org.
Pros
It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.
Cons
Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
After looking at competing options, OpsGenie provided the best value overall
Reviewed on 19/12/2017
We went from having end users tell us systems were down, to proactively being alerted about...
We went from having end users tell us systems were down, to proactively being alerted about critical issues. With the flood of alert emails coming in from every direction, it was just not feasible to respond to every email that chimes on your phone. OpsGenie allowed us to filter out the garbage and know that if my phone is ringing in the middle of the night, it's something worth being woken up for.
Pros
Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.
Cons
The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.
OpsGenie FAQs
Below are some frequently asked questions for OpsGenie.Q. What type of pricing plans does OpsGenie offer?
OpsGenie offers the following pricing plans:
- Starting from: US$11.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Q. Who are the typical users of OpsGenie?
OpsGenie has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OpsGenie support?
OpsGenie supports the following languages:
English
Q. Does OpsGenie support mobile devices?
OpsGenie supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does OpsGenie integrate with?
OpsGenie integrates with the following applications:
Airbrake, AppSignal, Boundary, CA Flowdock, Campfire, CircleCI, Circonus, Crashlytics, Datadog, Desk.com, Freshservice, Google Cloud Operations Suite, HipChat, JIRA Service Management, Jira, Librato, Loggly, LogicMonitor, Microsoft Azure, Nagios XI, Network Performance Monitor, New Relic, Panopta, Papertrail, Pingdom, Planio, Redmine, Server Monitoring by Server Density, ServiceNow, Site24x7, Slack, Sumo Logic, Twilio, WhatsUp Gold, Zabbix, Zendesk Suite
Q. What level of support does OpsGenie offer?
OpsGenie offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for OpsGenie.
- Application Performance Management Tools
- Team Communication Software
- Website Monitoring Software
- Log Management Software
- DevOps Tools
- IT Software
- Incident Management Software
- ITSM Tools
- Emergency Notification Software
- Scheduling Software
- Calendaring Software
- Network Monitoring Tools
- Server Management Software
