OpsGenie
About OpsGenie
Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.
Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.
Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.
Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.
Key benefits of OpsGenie
Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.
Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.
Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.
Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.
Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Excellent product for a competitive price.
Reviewed on 31/07/2018
We are a 24x7x365 provider of healthcare communications software and use OpsGenie to alert us to...
We are a 24x7x365 provider of healthcare communications software and use OpsGenie to alert us to warnings or critical failures in our infrastructure. We are happy with the product and rely on it for a very critical part of our service.
Pros
OpsGenie seems very intuitive and configuring integrations, and schedules is easy. Notifications work well and the app integrations such as Slack and the mobile application are very handy and increase productivity.
Cons
Some of the mass-notification features are not easy to use and require a demonstration in order to leverage this feature.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy way to Oncall and Incident Management
Reviewed on 18/03/2021
We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.
We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.
Pros
- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy
Cons
- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Great mobile app, website slow to use
Reviewed on 21/06/2023
OpsGenie is doing the job globally, especially on the core functionalities. Even though the website...
OpsGenie is doing the job globally, especially on the core functionalities. Even though the website would need to be improved - and enriched via critical new features.
Pros
The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.
Cons
The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.
Alternatives Considered
PagerDutyReasons for Switching to OpsGenie
It was not my decision back then- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use, with great integrations and reporting
Reviewed on 08/08/2018
We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the...
We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the flexibility we needed to create the complex oncall schedules that we needed for our engineering org.
Pros
It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.
Cons
Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want
- Industry: Computer Software
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
its a nice a tools which can be configured as per your requirement and needs
Reviewed on 09/01/2018
stay up to date with the infra issues
stay up to date with the infra issues
Pros
--easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory
Cons
when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue
OpsGenie FAQs
Below are some frequently asked questions for OpsGenie.Q. What type of pricing plans does OpsGenie offer?
OpsGenie offers the following pricing plans:
- Starting from: US$11.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.
Q. Who are the typical users of OpsGenie?
OpsGenie has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OpsGenie support?
OpsGenie supports the following languages:
English
Q. Does OpsGenie support mobile devices?
OpsGenie supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does OpsGenie integrate with?
OpsGenie integrates with the following applications:
Airbrake, AppSignal, Boundary, Campfire, CircleCI, Circonus, Crashlytics, Datadog, Desk.com, Freshservice, Google Cloud Operations Suite, HipChat, JIRA Service Management, Jira, Librato, Loggly, LogicMonitor, Microsoft Azure, Nagios XI, Network Performance Monitor, New Relic, Panopta, Papertrail, Pingdom, Planio, Redmine, Server Density Server Monitoring, ServiceNow, Site24x7, Slack, Sumo Logic, Twilio, ValueOps, WhatsUp Gold, Zabbix, Zendesk Suite
Q. What level of support does OpsGenie offer?
OpsGenie offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for OpsGenie.
- Application Performance Management Tools
- Team Communication Software
- Website Monitoring Software
- Log Management Software
- DevOps Tools
- IT Software
- Incident Management Software
- ITSM Tools
- Emergency Notification Software
- Scheduling Software
- Calendar Software
- Network Monitoring Tools
- Server Management Software
