About Vagaro
Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.
With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.
Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.
Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.
Key benefits of Vagaro
• Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.
• Users can send booking confirmation and reminders to customers via email or text message.
• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.
• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.
• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.
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Reviews
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- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good value for the price
Reviewed on 04/02/2019
Pros
I set this software up for a massage therapist shop. It was for an individual who needed to contract out 2 services, yoga and massage therapy. In order to do that, we had to buy 2 subscriptions what was sort of a pain. However, the ease of use of software was great. There's integration into yelp and facebook. It integrates right into your google calendar which is super important for people that are really busy. Also its way cheaper than mind body so that's a bonus.
They provide everything you need in order to setup a successful massage shop or whatever in fitness you are doing. They even take credit card for services. If you swipe it on your phone in the mobile app, it will ask you for a tip. On ipad, it doesn't.
Also vagaro allows you to rebook an appointment on the spot which I found very convenient for rebookings.
Cons
It was really hard to setup multiple services within the shop. I had to setup yoga and massage under 2 different employees but the same name, with 2 different google calendars. It was really messy. It works best when you have employees and can set them up under services they provide, if your solo and provide more than 1 service that aren't related, its hard.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Trouble from day 1
Reviewed on 30/08/2023
My advice, run FAR AWAY from this service. Its overpriced for what is actually does, you will...
My advice, run FAR AWAY from this service. Its overpriced for what is actually does, you will spend so much time trying to get things to work. I have since met many owners who have had same experience. I wish I NEVER switched. Its been the WORST decision I ever made in all my years with my business.
Pros
I like the potential it could have. Being able to have schedules for different types of things and online classes.
Cons
We got a card reader that NEVER worked properly. After 2 months, 8 hrs of logged calls, and almost 40 emails, I got a manager. We finally got a new reader, and yes I had to pay to return the one that never worked. It cost me so much business. The customer service is bad. The people are not trained they have to go look up then email you if they can find it. I was told multiple times it didn't matter I had a contract since I BOUGHT the reader. Once I got hold of a manager it still took several weeks. The money they owed me I didn't get back, they gave me some but in "Vagaro bucks" then charged my card again even when I had enough "bucks" to cover. There are so many issues with this service but switching again would be a nightmare, but I'm close to just doing it anyway. Also they do deposits supposedly daily but some days you get 3 different deposits and it just makes it more complicated than necessary. The company definitely has a lot of work to do in getting their act together.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
wonderful software, easy to use, great customer service
Reviewed on 06/07/2023
so fat during the free trial, we love it. it's user friendly (except the clock in/out feature" and...
so fat during the free trial, we love it. it's user friendly (except the clock in/out feature" and the customer service has been excellent in helping me import my data from Fresha.
Pros
It was very easy to set up with excellent customer service. It is user friendly. they give excellent customer service.
Cons
difficult time card management for employees.they should improve their clock in capability for employees. It should be as easy as clicking "clock In/ out". however, you have to buy cards and the card scanner they sell.
Alternatives Considered
BookafyReasons for Choosing Vagaro
Fresha repeatedly engaged in shady practices with charging my credit card for various things.Switched From
FreshaReasons for Switching to Vagaro
Vagaro was much easier to transfer my data into and much more user friendly with nicer aesthetic calendar appearance.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vagaro
Reviewed on 04/06/2023
It gets done what I need it to
It gets done what I need it to
Pros
Its easy to use and I like that we are able to request features to make it work to better fit the needs of the consumers
Cons
I do think that some systems can be updated and run more smoothly
Reasons for Switching to Vagaro
It was super user friendly and cost effective for a individual stylist at the time- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
the best
Reviewed on 03/08/2023
Pros
extremely simple and easy to use! the entire app is very user friendly and easy to navigate
Cons
nothing. i love the app and how easy it is to use and schedule
Vagaro FAQs
Below are some frequently asked questions for Vagaro.Q. What type of pricing plans does Vagaro offer?
Vagaro offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month
Q. Who are the typical users of Vagaro?
Vagaro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vagaro support?
Vagaro supports the following languages:
English
Q. Does Vagaro support mobile devices?
Vagaro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Vagaro integrate with?
Vagaro integrates with the following applications:
Google Calendar, Gusto, Instagram, Meta for Business, Microsoft Excel, Microsoft Outlook, Quickbooks Online, WordPress, Xero, Zoom Meetings
Q. What level of support does Vagaro offer?
Vagaro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Vagaro.
- Spa Software
- Salon Software
- Fitness Software
- Personal Training Software
- Yoga Studio Software
- Massage Therapy Software
- Pilates Studio Software
- Barbershop Software
- Dance Studio Software
- Membership Management Software
- Appointment Scheduling Software
- Coaching Software
- Physical Therapy Software
- Chiropractic Software
- Nutritionist Software
- Medical Spa Software
