About Vagaro
Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.
With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.
Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.
Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Vagaro
Key benefits of Vagaro
• Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.
• Users can send booking confirmation and reminders to customers via email or text message.
• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.
• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.
• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.
Devices
Business size
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Vagaro
Images
Features
Total features of Vagaro: 153
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Address Book
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Indicator
- Availability Management
- Barcode / Ticket Scanning
- Before & After Pictures
- Billing & Invoicing
- Booking Management
- Booth Rental Management
- Business Coaching
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Capacity Management
- Charting
- Class Management
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Color Codes/Icons
- Commission Management
- Committee Management
- Communication Management
- Confirmation/Reminders
- Contact Database
- Costume Management
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Mobile App
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Discount Management
- Drag & Drop
- Dues Management
- EMR/EHR
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Management
- Employee Scheduling
- Enrollments/Onboarding
- Event Management
- Event Scheduling
- Facility Scheduling
- Faculty/Staff Management
- For Barbershops
- For Physical Therapy
- For Salons and Spas
- For Yoga/Pilates Studios
- Forms Management
- Gift Card Management
- Goal Setting / Tracking
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Hybrid Trainer
- In-person Trainer
- Inventory Management
- Inventory Tracking
- Invoice Management
- Life Coaching
- Loyalty Program
- Marketing Automation
- Member Database
- Member Directory
- Member Portal
- Member Types
- Membership Management
- Membership Renewals
- Mentor/Coach Matching
- Mobile Access
- Mobile Alerts
- Mobile App
- Multi-Location
- Multiple User Accounts
- No-Show Tracking
- Online Booking
- Online Payments
- Online Registration
- Online Trainer
- Patient Management
- Patient Portal
- Patient Records Management
- Payment Processing
- Payroll & Commissions
- Payroll Management
- Point of Sale (POS)
- Practice Management
- Progress Notes
- Progress Tracking
- Promotions Management
- Ratings / Reviews
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Records Management
- Recurring Appointments
- Recurring/Subscription Billing
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Resource Scheduling
- Role-Based Permissions
- Room Booking
- SMS Marketing
- SMS Messaging
- SOAP notes
- SSL Security
- Sales Reports
- Scheduling
- Secure Login
- Self Check-in/Check-out
- Self Service Portal
- Social Media Integration
- Sport Coaching
- Staff Management
- Task Scheduling
- Team Calendars
- Third Party Integrations
- Timesheet Management
- Transaction History
- Treatment Packages
- Treatment Planning
- Wait List Management
- Web Forms
- Website Integration
- Website Management
- eCommerce Management
Alternatives
Mindbody
Square Appointments
Booker
Acuity Scheduling
Reviews
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- Industry: Higher Education
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good value for the price
Reviewed on 04/02/2019
Pros
I set this software up for a massage therapist shop. It was for an individual who needed to contract out 2 services, yoga and massage therapy. In order to do that, we had to buy 2 subscriptions what was sort of a pain. However, the ease of use of software was great. There's integration into yelp and facebook. It integrates right into your google calendar which is super important for people that are really busy. Also its way cheaper than mind body so that's a bonus.
They provide everything you need in order to setup a successful massage shop or whatever in fitness you are doing. They even take credit card for services. If you swipe it on your phone in the mobile app, it will ask you for a tip. On ipad, it doesn't.
Also vagaro allows you to rebook an appointment on the spot which I found very convenient for rebookings.
Cons
It was really hard to setup multiple services within the shop. I had to setup yoga and massage under 2 different employees but the same name, with 2 different google calendars. It was really messy. It works best when you have employees and can set them up under services they provide, if your solo and provide more than 1 service that aren't related, its hard.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Streamlined Software for Your Business
Reviewed on 09/12/2021
I love how streamlined all the processes are from the back end to the clients' end.
I love how streamlined all the processes are from the back end to the clients' end.
Pros
As a Solo Esthetician, Vagaro has been a life saver! I opened my business with only a few months notice and Booking, Electronic Payments, Reports, Website Menu, etc were all the least of my worries thanks to Vagaro. My clients love how easy it is to book through social media and to access my schedule. Not to mention a great place to find local businesses for other services needed. There are so many other booking websites out there--but recently witnessing other solo estheticians switch over to Vagaro proved how efficient this software is. You literally only need the Vagaro app!
Cons
This is not really a gripe, but you do have to take the time to watch the video tutorials and read support articles to educate yourself on this app. There are SO many features so it helps to set aside the time to learn what is offered and test things out. I am still learning about all of the features one year later, which is amazing.
Reasons for Switching to Vagaro
I like how the EMV reader can be added for checkout in addition to the reports which are easy to transfer for bookkeeping purposes. Everything is tracked efficiently based on my research of other products.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Vagaro Customer service TERRIBLE & Unreliable & Misleading
Reviewed on 22/12/2021
The platform is designed for salon business, however be prepared to do things Independantly and...
The platform is designed for salon business, however be prepared to do things Independantly and figure it out on your own. In terms of functioning there are glitched and We he Customer service is Terrible at giving the right advice. I created a birthday campaign to personalize emails for my clients and contacted customer service to make sure I sent it on individual dates. I was reassured it would and it instead sent to all my clients. That was just the tip of the ices berg for me. Be sure to double check and screen shot that any widgets or add one you did not purchase are disabled and off so you won’t be charged. Screen shot to protect yourself even when you know. Vagaro Customer services won’t take responsibility they will
Just blame you and charge you for it. If your savy with navigating booking platforms on your own it’s a good app if you run into glitches and rely on customer service forget it it’s garbage
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Value For Real
Reviewed on 23/10/2021
Pros
Auto drafting, session tracking, point of sale of services and products ease of use and modification of sale and scheduling formats.
Cons
Honestly the only thing is waiting for deposits. 24 turn around would be great vs waiting for specific business days. This hasn't been an issue at all just a preference
Alternatives Considered
WellnessLivingReasons for Choosing Vagaro
overpriced because of reputation only. I used them for year when all of a sudden they got rid of all their starter programs for less then 125 plus they didnt offer to grandfather prior customer that had been loyal for years before they nearly doubled their prices.Switched From
MindbodyReasons for Switching to Vagaro
Customer service, development of POS took what felt like forever while being billed for a system that wasn't completely available for use.- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vagaro Review
Reviewed on 14/12/2021
Overall, I enjoy Vagaro and think it is easy to navigate and user friendly.
Overall, I enjoy Vagaro and think it is easy to navigate and user friendly.
Pros
Very self explanatory and you can easily navigate around the app, even for someone who is not tech savvy. Clients have told me it is very simple to book an appointment online as well, even better!
Cons
Sometimes Vagaro pro on mobile will take a while to load, or will lag. Sometimes it doesn't always save my information when products are updated.
Alternatives Considered
Square AppointmentsReasons for Choosing Vagaro
More booking capacity and I can keep everything in one placeSwitched From
Square PaymentsReasons for Switching to Vagaro
More capacity and navigation tools.Vagaro FAQs
Below are some frequently asked questions for Vagaro.Q. What type of pricing plans does Vagaro offer?
Vagaro offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month
Q. Who are the typical users of Vagaro?
Vagaro has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Vagaro support?
Vagaro supports the following languages:
English
Q. Does Vagaro support mobile devices?
Vagaro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Vagaro integrate with?
Vagaro integrates with the following applications:
Facebook for Business, Google Calendar, Gusto, Instagram, Microsoft Excel, Microsoft Outlook, Quickbooks Online, WordPress, Xero, Zoom Meetings
Q. What level of support does Vagaro offer?
Vagaro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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