Service Fusion
About Service Fusion
Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.
Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.
Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.
Key benefits of Service Fusion
? Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.
? The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.
? Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.
? The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.
? The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.
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Reviews
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- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Mobile management that works.
Reviewed on 15/01/2019
Pros
Service Fusion is a management app that you can use on any mobile device. The convenience of using Service Fusion on the go really makes the whole experience of using this app. The scheduling is extremely useful and can be integrated with multiple people. Service Fusion also connects with other business applications, making it universal and easy to integrate.
Cons
Service Fusion has a couple of customization options that I would like to see in future updates.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple, Easy, good !
Reviewed on 30/04/2024
It's pretty good but it could be great !!!!
It's pretty good but it could be great !!!!
Pros
To be honest, Customer service is on point.!!!! I am still discovering features in SF and all agents are very knowledgeable, every question i have they all make sure to guide me on the process, if a ticket is opened for a problem that has to go to the internal team i always get a response back usually within a day or two. ([sensitive content hidden] best of all)
Cons
No credit memo feature, not being able to go back the page on everything most times takes me back to main page if it is an invoice or something i am searching for. not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me the amount of contract when do they expire for the option of possible sales i should be seing the customers that their agreements are about to expire without having to pull a report. I do not like to see open revenue for the jobs that are closed but not billed this should be for open balances that are billed open invoices or pending not closed if a job is closed the balance should not reflect as an open balance on the account.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Service fusion is unethical
Reviewed on 25/09/2024
I loved it at first, but then the price changes came, the new leadership made terrible changes and...
I loved it at first, but then the price changes came, the new leadership made terrible changes and now its not worth the price.
Pros
The initial price and some features. But it is all smoke and mirrors
Cons
This software is shiny on the surface, and it works like trash when you really want it. The new company leadership is unethical.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gilford NH
Reviewed on 01/05/2024
Generally satisfied. It's hard when we live on the east coast and your company is based in Texas,...
Generally satisfied. It's hard when we live on the east coast and your company is based in Texas, which is a different time zone and we seem to have to wait until 10 a.m. our time to get help.
Pros
You should write "do" above, not did (past tense like we are leaving you.)
What I like most about SF is it is user friendly.
Cons
Like least, that you can't hit the back button and be exactly where you were. Everything resets. When creating a job it defaults to dispatched status instead of scheduled status. We have to change it from dispatched to scheduled. Issues with estimates, have to save as pdf to get it to print on one page. Otherwise, it prints address field separate from the details. Can be slow at times, especially when using search function.
Response from Service Fusion
Thank you for your honest feedback! Please use our ideas portal to submit some of your suggestions to our product and development team. Also, our support team expanded their available hours at the beginning of the year. Support is available from 7 am - 7 pm ET.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Temple RV Repair
Reviewed on 01/05/2024
Over all we are very pleased with Service Fusion and the features it offers for our RV business.
Over all we are very pleased with Service Fusion and the features it offers for our RV business.
Pros
We like most that it was not only easy to use but easy to learn.
Cons
We would like it to track Flat rate pay.
Response from Service Fusion
Thank you so much for taking the time to leave us a review! We are glad Service Fusion has been a good solution for your business.
Service Fusion FAQs
Below are some frequently asked questions for Service Fusion.Q. What type of pricing plans does Service Fusion offer?
Service Fusion offers the following pricing plans:
- Starting from: US$225.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Service Fusion?
Service Fusion has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Service Fusion support?
Service Fusion supports the following languages:
English
Q. Does Service Fusion support mobile devices?
Service Fusion supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Service Fusion integrate with?
Service Fusion integrates with the following applications:
Google Calendar, Microsoft Outlook, QuickBooks Online, QuickBooks Online Advanced
Q. What level of support does Service Fusion offer?
Service Fusion offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Service Fusion.
- Field Service Management Software
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- Service Dispatch Software
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