About TouchBistro

TouchBistro has been named the Best POS System for Restaurant for three years running, by Business News Daily. Our prize winning factor is that TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry with 24/7 expert support from former restaurant servers, managers, and owners.

Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.

Pricing starting from:

US$69.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TouchBistro

Key benefits of TouchBistro

? TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.

? TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.

? Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.

? TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.

? TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.

? TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.

? TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.

? TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.

? TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$69.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TouchBistro

Images

TouchBistro Software - TouchBisto alows users to generate customized end of the day reporting
TouchBistro Software - TouchBisto alows users to generate email based or physical copy of the bills
TouchBistro Software - TouchBisto alows users to monitor venues in real-time
TouchBistro Software - TouchBisto alows users to split bills at a single touch
TouchBistro Software - TouchBisto enables users to create custom floor layouts
TouchBistro Software - TouchBisto offer inventory tracking and sounds alerts for replenishments
TouchBistro Software - TouchBistro rewards
TouchBistro Software - TouchBistro inventory management
View 10 more
TouchBistro video
TouchBistro video
TouchBistro Software - TouchBisto alows users to generate customized end of the day reporting
TouchBistro Software - TouchBisto alows users to generate email based or physical copy of the bills
TouchBistro Software - TouchBisto alows users to monitor venues in real-time
TouchBistro Software - TouchBisto alows users to split bills at a single touch
TouchBistro Software - TouchBisto enables users to create custom floor layouts
TouchBistro Software - TouchBisto offer inventory tracking and sounds alerts for replenishments
TouchBistro Software - TouchBistro rewards
TouchBistro Software - TouchBistro inventory management

Features

Total features of TouchBistro: 64

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Clock In / Out
  • Contact Management
  • Customer Accounts
  • Customizable Reports
  • Data Import/Export
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Kitchen / Menu Management
  • Loyalty Program
  • Mobile Access
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Time Clock
  • Tips Management
  • Wait List Management

Alternatives

Squirrel POS

3.9
#1 Alternative to TouchBistro
Squirrel in a Box+ contains everything you need to set up your restaurant. Receive the box with hardware & a customizabl...

talech

3.9
#2 Alternative to TouchBistro
talech is a secure and easy-to-use cloud-based iPad point of sale (POS) system which allows restaurants, retail and...

Vend

4.2
#3 Alternative to TouchBistro
Vend is powerful POS software, inventory management, ecommerce & customer loyalty for retail. Sell in-store, online or...

Revel Systems

3.7
#4 Alternative to TouchBistro
Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you...

Reviews

Overall rating

4.0 /5
(352)
Value for Money
3.6/5
Features
3.9/5
Ease of Use
4.2/5
Customer Support
3.6/5

Already have TouchBistro?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 352
BRENT
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Slick, powerful & user-friendly in a small package

Reviewed on 19/11/2019

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery....

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Pros

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Cons

The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Alternatives Considered

Square Point of Sale and Vend

Reasons for Choosing TouchBistro

TouchBistro is a much more powerful option for splitting up tables and creating tabs in our taproom.

Switched From

Vend

Reasons for Switching to TouchBistro

Intuitive nature, ease of use, flexibility of software.
CN
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Worst customer support - EVER

Reviewed on 22/06/2019

This is one of the most arrogant company's I've ever encountered. All along they've been treating...

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.

Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

Pros

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

Cons

It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!!

Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

Haley
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Silvercreek has benefited in many ways from using TouchBistro.

Reviewed on 07/12/2017

Pros

The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

Cons

We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

Response from TouchBistro

Hey, Haley!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge!

Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis.

If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.

Firas
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, intuitive with excellent stats and dashboard.

Reviewed on 31/03/2017

After researching the market for new POS system for my newly established Cafe/Bar I found Touch...

After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.

Pros

Dashboard and cloud reporting. ease of use.

Cons

Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Jill
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

TouchBistro for Bar Industry

Reviewed on 26/01/2021

Again, TouchBistro has a legit inventory tracking system, you just have to set aside a few hours a...

Again, TouchBistro has a legit inventory tracking system, you just have to set aside a few hours a day for a few weeks to make it worth it. Also, I have enjoyed simple things like the images I can add to each menu item. It seems silly but in the bar industry we know there are hundreds of tequilas, so when I have a new bartender and a customer orders Don Julio 1942-when my bartender goes to the menu, they can see exactly what the bottle looks like and know what to look for!

Pros

I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it! I also think their customer service is great! We have a direct email contact and Monday through Friday you can logon to their website and chat with an associate.

Cons

I am used to a lot of other POS systems so this just took getting used to. I definitely referenced their "How to step by step" references for a few items. I had to figure out some work arounds in order to account for all inventory. For example, in past systems I've used, if I rang up a shot of Jim Beam bourbon, there was a modifier button for 'Double Shot' and it would automatically deduct $2.00 off the second shot and account for the inventory. In TouchBistro my option was a discount code with a custom modifier that I type in, but it wouldn't account for the inventory, so I had to add a separate menu for 'Double Shots' which wasn't the worst thing but again, a lot of time.

Response from TouchBistro

Hi Jill, thank you so much for your feedback! We put a lot of work into our inventory solution so it's wonderful to hear it's brought value to your business. I will be passing your feedback on to our product team as we are always looking to improve.

Showing 5 reviews of 352 Read all reviews

TouchBistro FAQs

Below are some frequently asked questions for TouchBistro.

TouchBistro offers the following pricing plans:

  • Starting from: US$69.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

• Solo (1 User License) - $69 per month • Dual (2 User Licenses) - $129 per month • Team (Upto 5 User Licenses) - $249 per month • Unlimited (Unlimited User Licenses) - $399 per month

TouchBistro has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

TouchBistro supports the following languages:

English

TouchBistro supports the following devices:

iPad (Mobile)

TouchBistro integrates with the following applications:

7shifts, Craftable, Deliverect, EVO Payments, MarginEdge, Marketman, Optimum Control, Ordermark, PayPal, Push Operations, QuickBooks Online Advanced, Sage Intacct, Square Point of Sale, Square for Retail, TSYS, WISK.ai, Worldpay, Xero

TouchBistro offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for TouchBistro.