Toast POS
About Toast POS
Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.
Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.
Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.
Key benefits of Toast POS
- Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.
- The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.
- The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.
- Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.
- The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.
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Reviews
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- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredibly Efficient!
Reviewed on 05/09/2019
Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...
Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.
Pros
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.
Cons
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.
Alternatives Considered
Aloha EPOSReasons for Choosing Toast POS
The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.Switched From
TouchBistroReasons for Switching to Toast POS
While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.Response from Toast
Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Start Up Micro Brewery
Reviewed on 30/10/2023
Really like toast. However, as we grow the cost is getting quite high to test and implement new...
Really like toast. However, as we grow the cost is getting quite high to test and implement new functions. Almost to the point where I am considering having a program written specifically for our business. Still, toast is great.
Pros
Customer Service is excellent. Easy to teach and easy to learn. Intutitve
Cons
With costs of integrations and addons feels like we are getting nickled and dimed.
Alternatives Considered
Square Point of SaleReasons for Switching to Toast POS
More intuitive, customer support was rated higher and Toast came recommendedResponse from Toast
Hi Joshua, thanks for sharing your experience using Toast. We encourage you to join our online community at community.toasttab.com to connect with other Toast customers.
- Carrisa
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
Rip Off
Reviewed on 05/10/2023
Good luck get somebody in the phone and resolve the issue no ( 1 )speak English
Good luck get somebody in the phone and resolve the issue no ( 1 )speak English
Pros
if I can give O star I will the suck your money out .
Cons
I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!!
Response from Toast
Hi Kay, thanks for sharing your experience. We'll be following up directly to hopefully get this resolved.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A decent product
Reviewed on 17/10/2024
Easy Help can be a challenge getting right people to respond
Easy Help can be a challenge getting right people to respond
Pros
Very user Friendly, easy to update menus and add people.
Cons
They constantly changing design do not like new designs.
Response from Toast
Hello Terry,
We’re really grateful and appreciate you taking the time to share your rating with us!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We have yet to find anything that compares to Toast!
Reviewed on 24/04/2024
Pros
We love Toast and its modern/easy to use setup. It is very easy for both our employees and customers to utilize. We love the online ordering features, the terminal setup and the customer service.
Cons
We are always left disappointed with the processing fees for credit cards. We wish we could price compare. This makes the system more expensive than it initially seems.
Response from Toast
Hi there, thanks for taking the time to leave us a review!
Toast POS FAQs
Below are some frequently asked questions for Toast POS.Q. What type of pricing plans does Toast POS offer?
Toast POS offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Toast POS offers 3 different pricing tiers: Starter Kit, Point of Sale, Build Your Own Starter Kit - $0 per month. Targeted at single-location restaurants that need 1-2 terminals. Includes hardware kit with no upfront costs, cloud-based POS, one terminal (additional charges for more devices), and additional add-ons. Point of Sale - $69 per month. Aimed at restaurants requiring core functionality and flat-rate processing. Offers a monthly software subscription, choose your hardware, cloud-based POS, custom hardware configuration, and additional add-ons. Build Your Own - Custom Pricing Suitable for restaurants seeking to optimize operations with the full Toast platform. Features may include online ordering, delivery, payroll, tips management, inventory, employee benefits, scheduling, marketing, loyalty and gift cards, amongst others. Hardware setup is customizable
Q. Who are the typical users of Toast POS?
Toast POS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Toast POS support?
Toast POS supports the following languages:
English
Q. Does Toast POS support mobile devices?
Toast POS supports the following devices:
Android (Mobile)
Q. What other apps does Toast POS integrate with?
Toast POS integrates with the following applications:
7shifts, Avero Slingshot, Backbar, BevSpot Food and Beverage Management, Bloom Intelligence, Brightloom, Cartwheel, ChowNow, Chowly, Cirrus, Cloudbeds, Cohesion, Como Sense, Craftable, CrunchTime, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, Fishbowl, Flybuy, GrubHub, Harri, Homebase, HotSchedules, Incentivio, KickFin, Klaviyo, LevelUp, Lineup.ai, Lunchbox, MarginEdge, Marketman, MustHaveMenus, My Wine Guide, Odeko, Olo, OpenTable, Ovation, PAR Punchh, Paytronix, PeachWorks, PeopleVine, Proliant, Push Operations, QuickBooks Online Advanced, Raydiant, Recipe Costing, Repeat Returns, Restaurant365, Resy OS, Rhombus, Sauce, SevenRooms, Shipday, Sling, Solink, SparkPlug, SynergySuite, TapMango, Tenzo, Tock, Vestwell, Vromo, WISK.ai, Wallboard Display, Yellow Dog Inventory, Yumpingo, xtraCHEF
Q. What level of support does Toast POS offer?
Toast POS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Toast POS.
