Skype for Business

Skype for Business

Converse, share and work with remote business collaboration

4.3/5 (8648 reviews)

Skype for Business Overview

Skype for Business extends Skype’s standard capabilities beyond 25 users to cater for broader business deployment. Available standalone or integrated tightly within Microsoft’s Office 365 corporate packages and Enterprise plans, Skype for Business provides a total online meeting solution. Make VoIP calls or engage in message, audio and video chats with individuals across every device, before engaging in meetings with up to 250 people. One platform provides advance scheduling, multi-party 1080p HD video conferencing, plus real time application and desktop sharing with support for PowerPoint presentations also. Skype Meeting Broadcast further broadens the reach to host webinars for up to 10,000 attendees, integrating full producer controls, Microsoft Azure streaming, Bing Pulse polling and audience participation via Yammer.

Single click or touch sign on keeps joining sessions easy from calendar or meeting notifications, while Microsoft’s PSTN conferencing enables meeting attendance from just a telephone. Simply use a dial in number when Internet access is unavailable, with local numbers available worldwide to reduce calling costs.

Pricing

Starting from
US$2.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Skype for Business Reviews

Overall rating
4.3/5
87% positive reviews
4426
Excellent
3065
Very good
892
Average
191
Poor
74
Terrible
Verified Reviewer

Skype for Business: Unified Communication at its best!

Used Daily for 2+ years
Reviewed on 18/11/2019
Review Source: Capterra

Most communications and conferencing needs are addressed by Skype for Business. Microsoft Teams might expand Skype possibilities when it will be fully deployed, but it will never replace it completely.

Pros

Skype for Business has a great user interface and lots of features to communicate with colleagues and partners (provide you federate with them through it). The UI is quite simple and easy to learn that you won't find any difficulty if you are using it for the first time, advanced functionalities like aking groups might require some learning though.
Starting conference calls is as easy as looking up a contact name you want to talk to and press a call button . Emoticon choiche is nice but not extensive but if you consider this not a teen chat app, they are OK. When integrated with Exchange and Outlook your conversations can be saved and you can access them later in a special folder in Outlook for future reference. Also when integrated with Exchange/Outlook and proper conferencing hardware, you get the capability to schedule meeting with proper links for phone and web calls to the conference, so participants can join wherever they are.
The Video call and screen sharing option are available along with chats and true life savers, especially the screen sharing, when you need your contact to show you something hard to explain or reproduce.
Presence is available and customizable and triggers can be set up to notify you when someone gets online or change status, to bug, ehm get in touch with them easily.
Add you can also make polls while having a chat with your participants and get instant results and you understand why Skype for Business is so popular.

Cons

File sharing options are not so rich, call recording does not seem to be a feature Microsoft invested enough time to develop, adding images inline in chats might be a nice feature that is missing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

SKYPE IS MY TYPE

Used Daily for 1-5 months
Reviewed on 20/09/2019
Review Source: Capterra

There are certain things that I mostly like in this product it’s screen sharing property that allow me to share my screen with my colleagues during any particular task. I can also store my important documents and files on this application because it provides a huge amount of storage that can keep dozens of files altogether. Additionally, I love the way in which it records my video and audio conversions. Also, an important feature that I prefer is it’s cross device communication that allow me to communicate to my teammates on every type of device. All these interesting features are making my experience with this application more enhanced and also quite interesting. Last but not the least it provides an immense security for my documents as well as for my pictures and videos also.

Pros

There are certain things that I mostly like in this product it’s screen sharing property that allow me to share my screen with my colleagues during any particular task. I can also store my important documents and files on this application because it provides a huge amount of storage that can keep dozens of files altogether. Additionally, I love the way in which it records my video and audio conversions. Also, an important feature that I prefer is it’s cross device communication that allow me to communicate to my teammates on every type of device. All these interesting features are making my experience with this application more enhanced and also quite interesting. Last but not the least it provides an immense security for my documents as well as for my pictures and videos also.

Cons

There are certain things that I mostly like in this product it’s screen sharing property that allow me to share my screen with my colleagues during any particular task. I can also store my important documents and files on this application because it provides a huge amount of storage that can keep dozens of files altogether. Additionally, I love the way in which it records my video and audio conversions. Also, an important feature that I prefer is it’s cross device communication that allow me to communicate to my teammates on every type of device. All these interesting features are making my experience with this application more enhanced and also quite interesting. Last but not the least it provides an immense security for my documents as well as for my pictures and videos also.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Osamah A.

Connect with your co-workers

Used Daily for 2+ years
Reviewed on 10/09/2019
Review Source: Capterra

I have been using Skype for Business for almost 3 years now and I am completely satisfied with it.

I often connect with my friends and family through Skype video calls and the video quality is just amazing, the voice is fine and pure. Skype does have other features than calls that often come in handy and makes your work easier like the Whiteboard and the screen sharing features.

through 3 years of using Skype, I have realized how much it saved for me by letting me make tons of calls without charging a dime! I just love Skype for Business!

Pros

I love Skype for Business because it lets me connect with my friends, classmates or even with strangers that I meet in some online game! Skype has many many amazing features that I enjoy every day. it lets you voice call or even video call your friends in an HD resolution and high-quality audio for free and without any interruption.

I always make video calls with my entire class using Skype for Business. As it allows up to 250 different users to be connected in one single call, that is just amazing. we usually use this feature to discuss the class.

Another feature I like about Skype for Business is the screen sharing feature, in which you can share your desktop with someone else, he can see everything in your screen without needing to be beside you, that is very helpful.

Also, I like to use the Whiteboard which is like a work-space that you can use to explain and draw things on it. You can make your own Poll and get your friends to vote and display the results.

Cons

Bottom line, nothing to hate or dislike about Skype for Business, it is just the perfect phone (or video) calls platform. Some people might hate to pay some money for more features but it is worth it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Travis A.

Daily User

Used Daily for 2+ years
Reviewed on 29/08/2019
Review Source: SoftwareAdvice

We take the good with the bad, but the benefits far exceed the few cons we've identified. We will continue to use Skype daily as it has become ingrained in the way we conduct business.

Pros

Big money saver for our business. Helps us eliminate the need for expensive phone networks and business travel. We have multiple locations around the country and Skype for business allows us to have frequent video conferences from location to location without business travel.
We have come to rely on it so much that most of our employees have moved away from desk phones to just using Skype for Business as their only phone. It's been a logical and easy transition for us.

Cons

Occasionally we have a weird glitch where it will shut down on us for some un-known reason. It's usually intuitive enough for some non-technical employee to get it figured out and fix it, but sometimes we have to call in the experts from our IT department to come bail us out.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Verified Reviewer

An Extremely Versatile Means of Professional Communication

Used Daily for 2+ years
Reviewed on 05/08/2019
Review Source: Capterra

Skype for Business is a phenomenal software that has truly incorporated a lot of features into one extremely easy-to-use application. Knowing that you can stay in communication with absolutely anyone in your firm, and knowing their availability throughout the entire workday makes it a very convenient application to use, which is why I will continue to use it as a my first option for communication and messaging at work. The subtle and slight change of granting a user the ability to save certain messages would be a large plus, but regardless of whether or not such a feature gets incorporated, the software remains highly useful, effective, and dynamic.

Pros

As briefly indicated by the title, the most valuable aspect of this software is its ability to truly serve as an extremely flexible channel of communication in both an active and a passive sense. Not only does the software function as a platform to send messages, chat casually and professionally, share your screen, easily upload and download files, and more, but it also functions as a way to keep tabs on the activities of your fellow co-workers without having to physically ask them whether they are fully available, busy, or in an important meeting where they cannot be disturbed. Since the software automatically updates whether you are away from your computer or on it, others can know if it is a good time to talk to you, or if you are currently inactive or busy. In addition, perhaps my personal favorite aspect of this software is that you can choose to not receive messages for a certain period of time. This makes me feel calm and relaxed when presenting my screen to a group of coworkers, knowing that no private information will pop up on my screen via a Skype chat.

Cons

Although this software has been truly helpful and rewarding throughout the years where I have used it on a daily basis, there is one small aspect where I have always felt like improvement could be made. Once a skype chat is closed, all messages are immediately lost and, as far as I know, there is no way to recover them. As a result, important information can be accidentally dismissed, or a crash of the application can cause info to get lost, forcing the user to have to ask for it again. This has been a relatively frequent problem that my co workers and I share, and has forced us to use another form of instant messaging when sending links that we may need to access multiple times. A feature to "save" messages or "pin" them would certainly be largely satisfactory to many users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Skype for Business Pricing

Starting from
US$2.00/month
Pricing options
Free Trial
Subscription
Value for money

Skype is FREE for use by up to 25 people.

Standalone Online Plan 1: $2.00 per user per month

Standalone Online Plan 2 (adds Skype for Business online meetings): $5.50 per user per month

Office 365 Business Essentials: $5.00 per user per month for at least 1 year

Office 365 Business Premium: $12.50 per user per month for at least 1 year

International calling rates still apply, additional enterprise price plans are available.

Skype for Business Features

  • API
  • Chat
  • Instant Messaging
  • Video Conferencing
  • Voice Mail

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Conferencing
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

Additional information for Skype for Business

Key features of Skype for Business

  • Application and desktop sharing options
  • Audio, video, text plus online meetings and webinars
  • Integration within Office 365 suite packages
  • Make HD video calls, conduct meetings and webinars
  • Make VoIP calls to Skype contacts, mobiles and landlines
  • Never miss a call with voice mail and alerts
  • Remote collaboration & live co-authoring between colleagues
  • Securely encrypted to keep data and conversations safe
  • Send instant messages between Skype clients
  • Skype client apps available for all phones and tablets
  • Stream live 1080p HD video calls

Benefits

  • Skype for Business provides voice-over-IP (VoIP) communication and collaboration features for business use, with application support for all computers, tablets and phones.
  • Available standalone or packed with Microsoft Office 365 plans, providing seamless desktop/screen sharing and co-authoring capabilities from within popular apps.
  • Schedule and conduct online meetings with 250 attendees, or invite potentially up to 10,000 people to webinars – limited to colleagues or open to the web public.
  • Make audio calls to Skype client contacts, HD video chats and messaging sessions or enable attendees to join online meetings via telephone and Microsoft’s PSTN.
  • Access common calling features, built-in voice mail with Exchange integration to log missed calls – all with secure encryption enabled by default.
  • Skype for Business FAQs

    Below are some frequently asked questions for Skype for Business.

    Q. What type of pricing plans does Skype for Business offer?

    Skype for Business offers the following pricing plans:

    Starting from: US$2.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Skype is FREE for use by up to 25 people.

    Standalone Online Plan 1: $2.00 per user per month

    Standalone Online Plan 2 (adds Skype for Business online meetings): $5.50 per user per month

    Office 365 Business Essentials: $5.00 per user per month for at least 1 year

    Office 365 Business Premium: $12.50 per user per month for at least 1 year

    International calling rates still apply, additional enterprise price plans are available.

    Q. What are the main features of Skype for Business?

    Skype for Business offers the following features:

    • Application and desktop sharing options
    • Audio, video, text plus online meetings and webinars
    • Integration within Office 365 suite packages
    • Make HD video calls, conduct meetings and webinars
    • Make VoIP calls to Skype contacts, mobiles and landlines
    • Never miss a call with voice mail and alerts
    • Remote collaboration & live co-authoring between colleagues
    • Securely encrypted to keep data and conversations safe
    • Send instant messages between Skype clients
    • Skype client apps available for all phones and tablets
    • Stream live 1080p HD video calls

    Q. Who are the typical users of Skype for Business?

    Skype for Business has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does Skype for Business support?

    Skype for Business supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Skype for Business offer?

    Skype for Business has the following pricing plans:

    Subscription

    Q. Does Skype for Business support mobile devices?

    Skype for Business supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Skype for Business integrate with?

    Skype for Business integrates with the following applications:

    AbacusLaw, Clarity Connect, Five9, LiveConf, Microsoft Project, Microsoft Teams, Office 365, PeekTime, RingCentral Office, Unily

    Q. What level of support does Skype for Business offer?

    Skype for Business offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials