Cisco WebEx

Cisco WebEx

Voice and video conferencing with screen sharing

4.4/5 (3283 reviews)

Cisco WebEx Overview

WebEx combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk.

Save time and money in travel. Easily collaborate with distant colleagues and clients. Eliminate the hassle of emailing files and following up by phone. Make your meetings more productive and successful.

Put everyone on the same page: Share whatever you're viewing on your computer with everyone in the meeting – they don't need a WebEx account to see what you're seeing.

Collaborate in real time: Use our whiteboarding, note-taking, and annotation tools to mark up documents as you share. And give anyone in your meeting the power to do the same.
Get up close and personal with video conferencing

We still think face time is important. That's why WebEx lets you stream live webcam video in every meeting or session. Catch all those smiles, make eye contact, and get ready for your close-up.
Never miss another 'aha!' moment

Keep track of conversations and decisions by recording your meeting audio and video with just one click. And then share it securely with anyone you'd like.
Make your online meetings mobile

Road warriors rejoice! It's easy to schedule, host, or join a WebEx web conference no matter where you are – from your desktop, laptop, or mobile phone.

Pricing

Starting from
US$19.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Chinese (Traditional), English, French, German and 5 others, Italian, Japanese, Korean, Portuguese, Spanish

Cisco WebEx Reviews

Overall rating
4.4/5
90% positive reviews
1717
Excellent
1243
Very good
273
Average
43
Poor
7
Terrible
Malith madhawa I.

Best for Virtual Meetings

Used Monthly for 1+ year
Reviewed on 15/09/2019
Review Source: Capterra

First of all, I use the Cisco Webex for all professional meetings with my clients. It is convenient for me as most of my clients do use the software regularly. Additionally, it has saved my valuable time by slashing all unnecessary traveling time to clients' offices and subsequent waiting times.

Secondly, it provides me the complete cybersecurity and end to end protection for my discussions. Cisco has committed to the highest international cybersecurity compliances and therefore I do not hesitate to share any confidential information through Cisco in my virtual meetings.

Thirdly, this software has many features such as sharing files, digital whiteboards, background noise detection, and mute suggestions, wireless connection options, etc. These features have made my virtual meetings far more productive and effective. Especially, when I do presentations to my clients, I have complete peace of mind, which is very important to my daily business activities.

Finally, yet importantly, it has given me the real value for the money I spent to purchase the software. Initially, I used the free version for a shorter period and it is inevitable to prevent yourself from purchasing the full version once you realized the beauty of this software.

Pros

Well, Cisco Webex Meetings offers the highest quality of audio and video outputs that anyone could expect from such a provider. It is fascinating and perfect for your crucial virtual meetings. The video quality is superb (may depend on your internet speed, device, and browser) and it has no disruptions nor freezings which waste your time as well as resources. The quality of the audio is also at the highest standards and it runs exactly along with the video by giving all participants the real-time experience unlike other software, which caters awkward and irritating experience when the video and audio do not flow the real-time.

Then again, it supports any device you have. Let it be a smartphone, desktop computer, laptop, notepad or tab, Webex suits for any device. It is fantastic. Moreover, the easy installation process has made the software much more popular and effective. No downloads or plug-ins required.

The instant connection between the registered devices and the meeting room is an excellent feature in Webex. You really do not need to connect your device manually, the software itself will do it for you once you enter into the meeting room.

Cons

So far I have not come across any drawbacks in this software as it perfectly, identified all customer requirements and provided them at their best quality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
David S.

Host Meetings Professionally!

Used Weekly for 2+ years
Reviewed on 25/07/2019
Review Source: Capterra

Cisco WebEx keeps our meetings professional for both internal users and clients we work with! We've noticed that most people are familiar with the software and have used it before so it makes hosting meetings even easier.

Pros

WebEx is really easy to use and setup! From both the view point of the admin setting up a meeting or an end user who was invited to a meeting, it's all really simple! I especially enjoy how WebEx will automatically adjust for time zone changes since many meetings I'm joining or hosting are with people on the other side of the country. Screen sharing also works really well, usually I'd experience some bandwidth issues with other software but for some reason WebEx works wonderfully!

Cons

The only con I can think of is that sometimes if I'm joining a meeting that I have scheduled in my Google Calendar it won't work correctly. It should be able to load the meeting invite and join as intended but I usually find myself having to manually enter the meeting ID, attendee ID, and passcode.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Emel K.

Perfect meeting and communication management with Cisco WebEx

Used Daily for 2+ years
Reviewed on 18/07/2019
Review Source: Capterra

In overall I'm very happy to use Cisco WebEx meetings while working in the office or during the business travels. Sharing information, getting or giving training, meeting with the team members or foreigners from distance never had been easy this much. WebEx increases our communication and sharing capabilities with it's many features...

Pros

HD video and audio conferencing is probably the best positive side of WebEx. Connectivity oprions e.g. landline or internet call also good. While you make the meeting, you can share your screen or even control other user screens and make some actions while controlling their screen as well. There are lots of ways to effectively use WebEx. Firstly, you may use mobile version (IOS, Android) of WebEx and quickly connect to your meetings while on the go. Secondly there are different add ons such as MS Outlook add on. This enables one-click WebEx feature; so that you can either add meeting link to your invitation or instantly start a meeting by just one click from outlook menu. There are also other tools like Record Meetings or Productivity tool, these give you change to increase efficiency; again by just one or two clicks.

Cons

Latest version of the WebEx has a very lean interface which makes it elegant but on the other hand some user controls are kind of hidden or hard to reach so you may struggle in the first hand; but can get used to by the time. Another drawback is the lag or slow down issue while sharing or controlling screens. I think the severity depends on your connection speed; but this is likely to happen if you use control features much. Lastly, connection with WebEx server may be an issue time to time; but I don't see this as a critical issue as it may happen with other service providers as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ozgur E.

The best conferencing tool so far with audio, screen or video sharing features

Used Daily for 2+ years
Reviewed on 08/05/2019
Review Source: Capterra

I'm very happy with Cisco WebEx. Outlook integration makes the life very easy for the meetings. You can easily do the meeting management within your outlook. WebEx productivity tool enables you to access your agenda and shows what's next. By this way even outlook is closed you can manage your agenda or meetings. Mobile platform apps works properly and integrate you while on business travel. Sure there are some things to improve; but it is the best software I've experienced so far for meeting organizations. Interface is very elegant and attractive too.

Pros

WebEx have several tools like MS Outlook add-on and Productivity tool. These really make the office life easier while you are working during the day. Add-on is easily integrated to MS Outlook. By clicking meet now, you can easily create instant link and forward by mail, also by schedule meeting ribbon you to can easily add link invitation note. You can use productivity tool from the desktop and use all features with a small interface. User controls are good and can be easily managed. Mobile platform usage is a very big opportunity. I'm using IOS version of WebEx app most of the time while I'm away from the office. It is very convenient and easy to connect. You can use almost all the features.

Cons

One of the issues with WebEx is that it causes lag after sharing screen long time or when taking over other users' screen. If you are using headset (directly from your IP or land phone) then the audio quality is perfect; but if you are using only computer to connect, then voice quality drops significantly. Another issue is the connectivity problem with the WebEx server. This happens rarely; but you probably end up with cancelling te meeting. Interface is very elegant; but I somehow have difficulty to use some features, e.g. taking or giving control or annotate screen.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Cisco Webex - Better before

Used Daily for 2+ years
Reviewed on 17/05/2019
Review Source: Capterra

All in all, It is a great program and provides great convenience to all of us. I have also used some similar programs and I can easily say webex is the best at this point in time. However, I believe it is worth to work on the cons I mentioned above to make it even better, maybe perfect. I would like to thank to Cisco Webex for making business life easier for us.

Pros

It is one of the most helpful program in my business life. It makes the discussion easier. You can quickly set-up a meeting for anytime in the future. If you need to have a meeting immediately, one-click webex is the quickest way. During the meeting, you can annotate onto screen even if it is not your screen. It helps to have a better discussion. It is even possible to dictate another attandee's computer. I could not believe when I realized it. It is also possible to get the detail of the meeting including attandee list and you can even record your meeting.

Cons

There are two cons that I feel while using webex. First one is a new issue. After last update of webex, I do not think it is user-friendly enough anymore. I am having issues to control the meeting. It was better with old revision. I have no idea what is the driver of having this update but it obviously need another update. Last and most important one is the delay of the action for me. When I am controlling someone's screen or annotating on it, what I have done appears others computer late. Frankly, I do not know it is due to an issue with webex or internet connection but it sometimes makes communication harder.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Cisco WebEx Pricing

Starting from
US$19.00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Three pricing plans are available for Cisco WebEx + Cisco Spark:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $39/month (paid monthly) or $29/month (paid annually).
Premium 200, for up to 200 people: $49/month (paid monthly) or $39/month (paid annually).

Three pricing plans are also available for Cisco WebEx Meetings:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $49/month (paid monthly) or $39/month (paid annually).
Premium 100, for up to 100 people: $69/month (paid monthly) or $49/month (paid annually).

Cisco WebEx Features

  • Automatic Notifications
  • Call Recording
  • Chat
  • Conferencing
  • Instant Messaging
  • Third Party Integration
  • Video Conferencing

  • API
  • Activity Dashboard
  • CRM Integration
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Voice Mail

Additional information for Cisco WebEx

Key features of Cisco WebEx

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Benefits

Connect with anyone, anywhere, any time.

Cisco WebEx FAQs

Below are some frequently asked questions for Cisco WebEx.

Q. What type of pricing plans does Cisco WebEx offer?

Cisco WebEx offers the following pricing plans:

Starting from: US$19.00/month

Pricing model: Free, Subscription

Free Trial: Available

Three pricing plans are available for Cisco WebEx + Cisco Spark:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $39/month (paid monthly) or $29/month (paid annually).
Premium 200, for up to 200 people: $49/month (paid monthly) or $39/month (paid annually).

Three pricing plans are also available for Cisco WebEx Meetings:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $49/month (paid monthly) or $39/month (paid annually).
Premium 100, for up to 100 people: $69/month (paid monthly) or $49/month (paid annually).

Q. What are the main features of Cisco WebEx?

Cisco WebEx offers the following features:

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Q. Who are the typical users of Cisco WebEx?

Cisco WebEx has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Cisco WebEx support?

Cisco WebEx supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Q. What type of pricing plans does Cisco WebEx offer?

Cisco WebEx has the following pricing plans:

Free, Subscription

Q. Does Cisco WebEx support mobile devices?

Cisco WebEx supports the following devices:

Android, iPhone, iPad

Q. What other apps does Cisco WebEx integrate with?

Cisco WebEx integrates with the following applications:

Act-On, Astea Alliance, Bitium, Docebo, Dropbox, ExpertusONE LMS, Paradiso LMS, SharpSpring, eFront, eTrigue

Q. What level of support does Cisco WebEx offer?

Cisco WebEx offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials