Cisco WebEx

Cisco WebEx

Voice and video conferencing with screen sharing

4.4/5 (3725 reviews)

Cisco WebEx Overview

What is Cisco WebEx?

WebEx combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk.

Save time and money in travel. Easily collaborate with distant colleagues and clients. Eliminate the hassle of emailing files and following up by phone. Make your meetings more productive and successful.

Put everyone on the same page: Share whatever you're viewing on your computer with everyone in the meeting – they don't need a WebEx account to see what you're seeing.

Collaborate in real time: Use our whiteboarding, note-taking, and annotation tools to mark up documents as you share. And give anyone in your meeting the power to do the same.
Get up close and personal with video conferencing

We still think face time is important. That's why WebEx lets you stream live webcam video in every meeting or session. Catch all those smiles, make eye contact, and get ready for your close-up.
Never miss another 'aha!' moment

Keep track of conversations and decisions by recording your meeting audio and video with just one click. And then share it securely with anyone you'd like.
Make your online meetings mobile

Road warriors rejoice! It's easy to schedule, host, or join a WebEx web conference no matter where you are – from your desktop, laptop, or mobile phone.

Cisco WebEx Overview

Pricing

Starting from
US$19.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Three pricing plans are available for Cisco WebEx + Cisco Spark:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $39/month (paid monthly) or $29/month (paid annually).
Premium 200, for up to 200 people: $49/month (paid monthly) or $39/month (paid annually).

Three pricing plans are also available for Cisco WebEx Meetings:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $49/month (paid monthly) or $39/month (paid annually).
Premium 100, for up to 100 people: $69/month (paid monthly) or $49/month (paid annually).


Cisco WebEx Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German and 5 others, Italian, Japanese, Korean, Portuguese, Spanish

Screenshots

Cisco WebEx screenshot: Users can initiate and join meetings
Cisco WebEx screenshot: Users can initiate and join meetings Cisco WebEx screenshot: Video conferencing is supported Cisco WebEx screenshot: Multiple participants can be added to a meeting room Cisco WebEx screenshot: When joining rooms, users can define whether they with to call in or be called Cisco WebEx screenshot: Cisco WebEx offers native apps for Android and iOS Cisco WebEx screenshot: Users can view all of their upcoming scheduled meetings Cisco WebEx screenshot: Screen sharing allows users to share information from their device Cisco WebEx screenshot: Before screen sharing begins, WebEx confirms that the user wants their screen to be seen

Cisco WebEx Reviews

Cisco WebEx Reviews

Overall rating
4.4
/
5 3725 reviews
Excellent
1967

Very good
1395

Average
307

Poor
47

Terrible
9

Value for Money
4.1
Features
4.3
Ease of Use
4.2
Customer Support
4.2
90% recommended this app
Emel K.

Perfect meeting and communication management with Cisco WebEx

In overall I'm very happy to use Cisco WebEx meetings while working in the office or during the business travels. Sharing information, getting or giving training, meeting with the team members or foreigners from distance never had been easy this much. WebEx increases our communication and sharing capabilities with it's many features...


Oscar A.

Webex - Excellent for collaboration

In general I found it a very useful tool.
I mainly use the conference module, but the support module has given us very good results.
The extensions for browsers or for Outlook have been helpful, as well as the desktop application.


Ravinder B.

Cisco Webex - one of the best tool to conduct online virtual meeting with great security

Being a legal service company and as per the company’s legal compliance, we have chosen the Cisco WebEx. In terms of legal compliance, the security of Cisco WebEx is quite good. We generally use it to conduct an online meetings with vendors and clients.


Steve B.

How the mighty have fallen

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.


Syed saad Q.

Helped power our weekly and daily meetings

We were able to conduct full day workshops with consultants who were off-site. Saved millions in travel and logistics costs.


Emel K.
Industry: Automotive
Company size: 10,001+ Employees

Perfect meeting and communication management with Cisco WebEx

Used Daily for 2+ years
Reviewed on 18/07/2019
Review Source: Capterra

In overall I'm very happy to use Cisco WebEx meetings while working in the office or during the business travels. Sharing information, getting or giving training, meeting with the team members or foreigners from distance never had been easy this much. WebEx increases our communication and sharing capabilities with it's many features...

Pros

HD video and audio conferencing is probably the best positive side of WebEx. Connectivity oprions e.g. landline or internet call also good. While you make the meeting, you can share your screen or even control other user screens and make some actions while controlling their screen as well. There are lots of ways to effectively use WebEx. Firstly, you may use mobile version (IOS, Android) of WebEx and quickly connect to your meetings while on the go. Secondly there are different add ons such as MS Outlook add on. This enables one-click WebEx feature; so that you can either add meeting link to your invitation or instantly start a meeting by just one click from outlook menu. There are also other tools like Record Meetings or Productivity tool, these give you change to increase efficiency; again by just one or two clicks.

Cons

Latest version of the WebEx has a very lean interface which makes it elegant but on the other hand some user controls are kind of hidden or hard to reach so you may struggle in the first hand; but can get used to by the time. Another drawback is the lag or slow down issue while sharing or controlling screens. I think the severity depends on your connection speed; but this is likely to happen if you use control features much. Lastly, connection with WebEx server may be an issue time to time; but I don't see this as a critical issue as it may happen with other service providers as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Oscar A.
Industry: Information Technology & Services
Company size: 13-50 Employees

Webex - Excellent for collaboration

Used Weekly for 2+ years
Reviewed on 07/02/2020
Review Source: Capterra

In general I found it a very useful tool.
I mainly use the conference module, but the support module has given us very good results.
The extensions for browsers or for Outlook have been helpful, as well as the desktop application.

Pros

It is a very easy to use tool and compatible with several devices.
It allows us to collaborate from our cell phones or PC.
The fact that you can dial a number to join the conference gives you more frexibility to collaborate with third parties.
Security with passwords for meetings can be improved.
Serving for remote support is quite useful as well.

Cons

The price could be a disadvantage compared to other software or similar app's.
I think it needs to have more flexible plans.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ravinder B.
Industry: Legal Services
Company size: 501-1,000 Employees

Cisco Webex - one of the best tool to conduct online virtual meeting with great security

Used Daily for 2+ years
Reviewed on 23/12/2019
Review Source: Capterra

Being a legal service company and as per the company’s legal compliance, we have chosen the Cisco WebEx. In terms of legal compliance, the security of Cisco WebEx is quite good. We generally use it to conduct an online meetings with vendors and clients.

Pros

Cisco WebEx is the one-stop solution for online virtual meetings. Cisco Webex features include document, application and desktop sharing, Integrated audio and VOIP for toll-free calling, and Video Conferencing. Online meetings can be recording, editing, and played back later for retrieve useful information. The best feature I like is audio to text transcripts that WebEx creates for each meeting. So, you can choose to automatically receive recording transcriptions and you don’t have to focus on making notes during your meeting. Webex support integration with popular other software including Microsoft Outlook, Microsoft Office, IBM Lotus Notes and other IM solutions. Cisco WebEx is a cloud bases solution and meetings can be joined using desktop, browser, or mobile device with any client or additional plug-ins. Audio and Video quality are good and reduces background noises which may cause distractions. Cisco WebEx provides industry-leading security to each meeting held on its platform.

Cons

The mobile app seems to have functionalities as compared to the desktop app. The issue with audio and video over slower networks can be improved. Integration with third-party software can be improved. It usually takes time if you drop off in an ongoing meeting and then tries to rejoin again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Steve B.
Industry: Financial Services
Company size: 10,001+ Employees

How the mighty have fallen

Used Daily for 2+ years
Reviewed on 08/09/2018
Review Source: Capterra

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.

Pros

WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.

Cons

With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Syed saad Q.
Industry: Utilities
Company size: 10,001+ Employees

Helped power our weekly and daily meetings

Used Daily for 2+ years
Reviewed on 04/11/2019
Review Source: Capterra

We were able to conduct full day workshops with consultants who were off-site. Saved millions in travel and logistics costs.

Pros

The excellent video and sound quality, coupled with cloud based recording, ability to integrate with Outlook, and support for multiple parties to join. I also loved that I could schedule sessions hours or days in advance, notifying all attendees.

Cons

I found out annoying to have to keep downloading an EXE file each time I wanted to join or host a meeting. This was mainly because my IT department hasn't given us admin rights on our computers so the browser plug-in couldn't be installed.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8.2/10
Based on 3,725 user ratings
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Cisco WebEx Pricing

Cisco WebEx Pricing

Starting from
US$19.00/month
Free Trial
Free
Subscription
Value for money

Three pricing plans are available for Cisco WebEx + Cisco Spark:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $39/month (paid monthly) or $29/month (paid annually).
Premium 200, for up to 200 people: $49/month (paid monthly) or $39/month (paid annually).

Three pricing plans are also available for Cisco WebEx Meetings:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $49/month (paid monthly) or $39/month (paid annually).
Premium 100, for up to 100 people: $69/month (paid monthly) or $49/month (paid annually).

Three pricing plans are available for Cisco WebEx + Cisco Spark:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $39/month (paid monthly) or $29/month (paid annually).
Premium 200, for up to 200 people: $49/month (paid monthly) or $39/month (paid annually).

Three pricing plans are also available for Cisco WebEx Meetings:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $49/month (paid monthly) or $39/month (paid annually).
Premium 100, for up to 100 people: $69/month (paid monthly) or $49/month (paid annually).

Value for Money
4.1/5
Based on 3,725 user ratings
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Cisco WebEx Features

Cisco WebEx Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Conferencing
Instant Messaging
Monitoring
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.3/5
Based on 3,725 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Cisco WebEx

Additional information for Cisco WebEx

Key features of Cisco WebEx

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Benefits

Connect with anyone, anywhere, any time.

Cisco WebEx FAQs

Cisco WebEx FAQs

Below are some frequently asked questions for Cisco WebEx.

Q. What type of pricing plans does Cisco WebEx offer?

Cisco WebEx offers the following pricing plans:

Starting from: US$19.00/month

Pricing model: Free, Subscription

Free Trial: Available

Three pricing plans are available for Cisco WebEx + Cisco Spark: Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually). Premium 25, for up to 25 people: $39/month (paid monthly) or $29/month (paid annually). Premium 200, for up to 200 people: $49/month (paid monthly) or $39/month (paid annually). Three pricing plans are also available for Cisco WebEx Meetings: Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually). Premium 25, for up to 25 people: $49/month (paid monthly) or $39/month (paid annually). Premium 100, for up to 100 people: $69/month (paid monthly) or $49/month (paid annually).

Q. What are the main features of Cisco WebEx?

Cisco WebEx offers the following features:

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Q. Who are the typical users of Cisco WebEx?

Cisco WebEx has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Cisco WebEx support?

Cisco WebEx supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Q. What type of pricing plans does Cisco WebEx offer?

Cisco WebEx has the following pricing plans:

Free, Subscription

Q. Does Cisco WebEx support mobile devices?

Cisco WebEx supports the following devices:

Android, iPhone, iPad

Q. What other apps does Cisco WebEx integrate with?

Cisco WebEx integrates with the following applications:

Act-On, Astea Alliance, Bitium, Docebo, Dropbox, ExpertusONE LMS, Paradiso LMS, SharpSpring, eFront, eTrigue

Q. What level of support does Cisco WebEx offer?

Cisco WebEx offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials