GoTo Connect

About GoTo Connect
GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.
For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.
Key benefits of GoTo Connect
GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.
Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.
Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.
Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.
Screen share: Share your whole computer screen or just a specific application.
Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.
Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.
Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.
Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.
Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.
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Reviews
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- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GoTo Connect is a great cloud PBX!
Reviewed on 31/03/2023
So far it has been a positive experience
So far it has been a positive experience
Pros
The ease of use out of the box was great and made a smooth transition from our previous products.
Cons
The interface can be confusing at times and it can be difficult to navigate
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Service For Remote Call Centers
Reviewed on 26/01/2022
This product has allowed us to easily grow our company and expand our customer service coverage....
This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.
Pros
We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.
Cons
This software had no weaknesses at all. It is robust and provides every feature you could dream of.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
"A simple way to link up and collaborate!"
Reviewed on 03/06/2022
While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone...
While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate.
Pros
It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email.
Cons
It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number.
- Industry: Accounting
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GoToConnect is awesome
Reviewed on 03/08/2021
Pros
GoToConnect works for our organization to meet, share idea, and to connect from wherever all of our sales staff is at the time we need to get something done. Its easy to use, intuitive, simple, and is reliable.
Cons
I wish I could offer something for you to improve but the product works and is reliable for what my organization needs.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Current Jive User
Reviewed on 22/11/2019
We feel as though we have made a great move by switching over to Jive. We would definitely do it...
We feel as though we have made a great move by switching over to Jive. We would definitely do it again if we had to do it over.
Pros
The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too.
Cons
There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over.
GoTo Connect FAQs
Below are some frequently asked questions for GoTo Connect.Q. What type of pricing plans does GoTo Connect offer?
GoTo Connect offers the following pricing plans:
- Free Trial: Available
GoTo Connect has two pricing plans: Basic: Starting at $27.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $32.00/user/month Fully-featured phone, chat, and video conferencing system
Q. Who are the typical users of GoTo Connect?
GoTo Connect has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does GoTo Connect support?
GoTo Connect supports the following languages:
English, French, German, Portuguese, Spanish
Q. Does GoTo Connect support mobile devices?
GoTo Connect supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does GoTo Connect integrate with?
GoTo Connect integrates with the following applications:
Google Workspace, Microsoft Azure, Microsoft Teams, Salesforce Sales Cloud, Slack, Zoho CRM
Q. What level of support does GoTo Connect offer?
GoTo Connect offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for GoTo Connect.
- VoIP Software
- Telephony Software
- Unified Communications Software
- Business Phone Systems
- Cloud PBX Software
- Audio Conferencing Software
- IVR Software
- Call Recording Software
- Softphone Software
- Call Centre Software
- Contact Centre Software
- Cloud Communication Platforms
- Remote Work Software
- Video Conferencing Software
- Online Meeting Software
- Productivity Software