GoTo Connect

The first-ever truly unified voice and video solution.

About GoTo Connect

GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.

For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.


Key benefits of GoTo Connect

GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.

Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.

Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

Screen share: Share your whole computer screen or just a specific application.

Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.

Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.

Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.

Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.


Images

GoTo Connect Software - Video meetings with chat
GoTo Connect Software - Meeting Rooms
GoTo Connect Software - Create diagrams
GoTo Connect Software - Invite additional members to mettings
GoTo Connect Software - Mobile Calling
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GoTo Connect video
GoTo Connect Software - Video meetings with chat
GoTo Connect Software - Meeting Rooms
GoTo Connect Software - Create diagrams
GoTo Connect Software - Invite additional members to mettings
GoTo Connect Software - Mobile Calling

Not sure about GoTo Connect? Compare with a popular alternative

GoTo Connect

4.5 (658)
VS.

Starting Price

US$27.00
month
US$19.95
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

96
36

Integrations

6
No integrations found

Ease of Use

4.5 (658)
4.5 (232)

Value for Money

4.5 (658)
4.6 (232)

Customer Service

4.6 (658)
4.5 (232)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.5 /5
(658)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.6/5

Already have GoTo Connect?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 658
Donny
Donny
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GoTo Connect is a great cloud PBX!

Reviewed on 31/03/2023

So far it has been a positive experience

So far it has been a positive experience

Pros

The ease of use out of the box was great and made a smooth transition from our previous products.

Cons

The interface can be confusing at times and it can be difficult to navigate

Merrick
Overall rating
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Jive over everything!

Reviewed on 13/08/2019

Jive is so much simpler than it’s more expensive, less customer oriented counterparts.

Jive is so much simpler than it’s more expensive, less customer oriented counterparts.

Pros

Jive is what Ringcentral used to be: an easy behind the scenes portal for administrators to easily manage phone trees, voice messages, and digital faxes. Jive allows you to create actual ‘click and drag’ style phone systems. The customer service team is relatively local, well informed, and has ideal follow through. Jive beats it’s competitors in functionality and price. The Apps they offer are great for doing distance work and responding to voice messages out of the office.

Cons

The digital fax function requires you to use an email account and copy paste destination info into your ‘to’ field. This process was rarely convenient.

Alternatives Considered

RingCentral MVP

Reasons for Choosing GoTo Connect

Ringcentral is a complex maze of patches and updates. It’s user interface has become more nightmare-like over time.

Switched From

RingCentral MVP
Colin
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good, almost great.

Reviewed on 08/06/2018

Pros

Integration into our dental practice management software. Curved Hero.
Text messaging evolution has gotten better, but need improvement.

Cons

Two things:
1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to.
2) customer support emails: they need to summarize the issues in their emails asking if the issue has been resolved. I have many staff members and from time to time they call Jive to help with an issue. I see Jive respond asking if everything is fixed, which is great, but I don't know what is fixed. It would be great, if in the follow up email, Jive would include:
1) a summary of the problem
2) who called it in
3) who is fixing the issue
4) what was done to fix it
5) then ask if everything is good
That type of response would be impressive and I don't think it would take much to make that happen.
3) Extra emphasis on the text option - fix it, DON'T drop it. Thx.

Ann
Ann
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best business decision I ever made

Reviewed on 29/01/2019

The one thing I don't have to worry about in my office is the phone service. The phones are there...

The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.

Pros

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Cons

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

João
João
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Video and audio in one platform.

Reviewed on 08/10/2021

With the COVID pandemic, the GoToConnect platform helped employees to collaborate due to the...

With the COVID pandemic, the GoToConnect platform helped employees to collaborate due to the quarantine and everyone working from their homes. We use the voip service a lot to communicate for free and the videoconference feature to make regular meetings, presentations and training. The experience was very good.

Pros

GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings.

Cons

GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about.

Showing 5 reviews of 658 Read all reviews

GoTo Connect FAQs

Below are some frequently asked questions for GoTo Connect.

GoTo Connect offers the following pricing plans:

  • Starting from: US$27.00/month
  • Pricing model: Subscription
  • Free Trial: Available

GoTo Connect has two pricing plans: Basic: Starting at $27.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $32.00/user/month Fully-featured phone, chat, and video conferencing system

GoTo Connect has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

GoTo Connect supports the following languages:

English, French, German, Portuguese, Spanish

GoTo Connect supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

GoTo Connect integrates with the following applications:

Google Workspace, Microsoft Azure, Microsoft Teams, Salesforce Sales Cloud, Slack, Zoho CRM

GoTo Connect offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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