--- description: If you're in a hunt for the best solution for your business, learn what Dialpad has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dialpad Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Dialpad](/software/103849/dialpad-sell) # Dialpad Canonical: https://www.getapp.sg/software/103849/dialpad-sell Page: 1 / 24\ Next: [Next page](https://www.getapp.sg/software/103849/dialpad-sell?page=2) > Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell. > > Verdict: Rated **4.2/5** by 562 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dialpad • Cloud-based phone system with AI that takes notes, delivers insights, and helps teams stay productive. • All-in-one customer communications platform with AI to connect with customers and coach teams. • Automates playbooks, provides in-call coaching, and helps sales teams win deals. • Integrates with various third-party applications, such as Salesforce, Slack, Microsoft Teams, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 562 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - CRM - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (59 total) - Abstrakt - Alexa - AzureDesk - Bubble - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.sg/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.sg/directory/107/voip/software) - [Telephony Software](https://www.getapp.sg/directory/294/telephony/software) - [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.sg/directory/593/contact-center/software) - [Unified Communications Software](https://www.getapp.sg/directory/599/unified-communications/software) ## Alternatives 1. [Ringover](https://www.getapp.sg/software/117547/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.getapp.sg/software/2008915/800-com) — 4.7/5 (313 reviews) 3. [Nextiva](https://www.getapp.sg/software/91289/nextiva) — 4.6/5 (914 reviews) 4. [3CX](https://www.getapp.sg/software/103409/3cx) — 4.4/5 (465 reviews) 5. [RingEX](https://www.getapp.sg/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "DialPad has been a great service for our business" — 5.0/5 > **Rick** | *16 July 2022* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid. > > **Cons**: The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched. > > Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing. ----- ### "Extremely Disappointed in Customer Service" — 5.0/5 > **Morgan** | *17 July 2024* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Easy to learn, great functionalities, easy to integrate into a team and very customizable. > > **Cons**: Bad customer service. Confusing and complicated to setup initially. > > Sadly we love the product but have been extremely disappointed with staff and customer service. We sent in written notice immediately upon setup to not have our contract auto-renew. Our contract auto-renewed and I have forwarded this proof of cancellation well before the required notice date multiple times to the sales staff, customer service representatives and managers at Dialpad who helped to initially set up our account. Months later it still hasn't been resolved and we are getting little response other than we'll get back to you. We are currently being charged over $400 per month for extra lines we don't need and it's looking more and more like we'll have to settle this with legal action due to the non-response. ----- ### "Poor excuse for a VoIP service" — 2.0/5 > **ryan** | *26 March 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: The AI transcription works well. That's really the only part of it that works well. > > **Cons**: Predatory financial practices. Deceptive contracts. Unreliable service. No live reporting. No wall boards. Non-responsive customer service. Poor call quality. Lack of integrations. > > Absolutely the worst. Avoid it all costs. I can't believe I left RingCentral for them. Mistake ----- ### "Artificial feature limitations soured my experience with Dialpad" — 4.0/5 > **Russell** | *21 July 2021* | Accounting | Recommendation rating: 5.0/10 > > **Pros**: Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly. > > **Cons**: The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that. > > Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money. ----- ### "An app that you would not stop using\!" — 5.0/5 > **Jonatan** | *25 January 2021* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction. > > **Cons**: Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups. > > Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction. ----- Page: 1 / 24\ Next: [Next page](https://www.getapp.sg/software/103849/dialpad-sell?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/103849/dialpad-sell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data