Maintenance Connection

Maintenance Connection

Maintenance management for SMBs & large organizations

4.5/5 (283 reviews)

Maintenance Connection Overview

What is Maintenance Connection?

Maintenance Connection provides computerized maintenance management software (CMMS) to organizations of all sizes across the world. The solution supports various industries including energy, manufacturing, healthcare, facility management, government, recreation, mining, and transportation. Maintenance Connection helps in managing assets and inventory, tracking orders, preventive maintenance, managing service requests. Users can layout an asset hierarchy including locations of assets within an organization. With the preventive maintenance module, users can automatically generate maintenance schedules at different frequencies. The software can be integrated with other systems such as enterprise resource planning, real-time location systems, finance, time tracking, and many more. Maintenance Connection supports anywhere from 10 to 10,000 users, with three purchase models available: Cloud, Cloud Hybrid, and On-premise. The solutions can be accessed remotely via web browser and mobile application. The software comes with 7 layers of security architecture and modules.

Maintenance Connection Overview

Pricing

Starting from
US$199.00/month

Pricing options

Free Trial
Subscription
Value for money

Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments.

Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract.

Contact Maintenance Connection for detailed pricing information.


Maintenance Connection Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, India, Middle-East and Africa, United Kingdom, United States
Supported Languages
English

Screenshots

Maintenance Connection screenshot: Maintenance Connection's work order module
Maintenance Connection screenshot: Maintenance Connection's work order module Maintenance Connection screenshot: Maintenance Connection's asset module Maintenance Connection screenshot: Maintenance Connection inventory management Maintenance Connection screenshot: Manage preventive maintencance with Maintence Connection Maintenance Connection screenshot: Generate reports with Maintenance Connection's report builder Maintenance Connection screenshot: Submit maintenance service requests with Maintenance Connection's Service Requester

Maintenance Connection Reviews

Maintenance Connection Reviews

Overall rating
4.5
/
5 283 reviews
Excellent
171

Very good
100

Average
9

Poor
2

Terrible
1

Value for Money
4.3
Features
4.4
Ease of Use
4.3
Customer Support
4.6
96% recommended this app
David J.

Benefits of using Maintenance Connection

We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .


Roy H.

Maintenance Connection used by local government

The County of Santa Barbara has been using the software for approximately 5 years. We use it for all our work orders. The navigation is good. We use it for preventive maintenance.
The software can do a lot more than we need.
The reporting is just "OK". This is the area they can improve on.
A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals. This way the maintenance staff can see the prints and the manuals when he gets a work order on his smart phone.

The initial installation of the software was the fastest I have ever seen just a few hours for the webservers and sql server.
Putting the data in the software takes years and we will be inputting more data every year.

The navigation tree is great,,,, like windows explorer,,, easy to move around in the software, things are easy to find.

Good software product.


Carin F.

MC Review by EOG Resources

I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.


Rebecca K.

MC is robust if you know it & have the time, else it is a basic tool for your shop to manage...


Lisa G.

Maintenance Connection is by far the top of line in support, functionality, ease of use, and...

As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!


David J.
Industry: Newspapers
Company size: 501-1,000 Employees

Benefits of using Maintenance Connection

Used Daily for 2+ years
Reviewed on 07/11/2018
Review Source: Capterra

We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

Pros

The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Cons

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Response from Maintenance Connection

David,

Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer.

All the best,

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Roy H.
Industry: Government Administration
Company size: 1,001-5,000 Employees

Maintenance Connection used by local government

Used Daily for 2+ years
Reviewed on 22/02/2017
Review Source: Capterra

The County of Santa Barbara has been using the software for approximately 5 years. We use it for all our work orders. The navigation is good. We use it for preventive maintenance.
The software can do a lot more than we need.
The reporting is just "OK". This is the area they can improve on.
A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals. This way the maintenance staff can see the prints and the manuals when he gets a work order on his smart phone.

The initial installation of the software was the fastest I have ever seen just a few hours for the webservers and sql server.
Putting the data in the software takes years and we will be inputting more data every year.

The navigation tree is great,,,, like windows explorer,,, easy to move around in the software, things are easy to find.

Good software product.

Pros

Ease of navigations , ability to upload prints, manuals and pictures.

Cons

Reporting is not easy

Response from Maintenance Connection

Hello Roy,
Thank you for taking the time to give a thorough review of your experience using Maintenance Connection CMMS. We pride ourselves on successful implementation for all customers and are glad to hear your installation experience was smooth and fast. Additionally, it¿s great to hear that you find our navigation to be simple and easy to find what you¿re looking for. Our Customer Success team will reach out to you directly to understand your needs and feedback regarding reporting, and to share with you the reporting enhancements we have planned. Thank you again for your positive feedback, we always love to hear what customers think!

-Carissa

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Carin F.

MC Review by EOG Resources

Reviewed on 03/08/2011
Review Source: Capterra

I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.

Pros

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.

Cons

Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

Rating breakdown

Ease of Use
Customer Support

Rebecca K.

MC is robust if you know it & have the time, else it is a basic tool for your shop to manage itself.

Used Daily for 2+ years
Reviewed on 17/07/2017
Review Source: Capterra

Pros

The potential behind this software is impressive. One of our facilities have been using M/C for years and the manager uses this as his one stop shop for everything he works on... from the largest capital projects (complete project management) to the simplest PO order. Managing our inventory, parts, equipment and labor - so much information is available via reporting and historically; it truly makes a difference when evaluating products, requests, resources or incidents. Bottom line, the success of this software, it is about how much time, energy and effort you want to put forth and how much support you have from your up line.

Cons

Support. Routing calls to support or relying on support response can be frustrating. They have some amazing and brilliant people within the support group, please realize that - but getting to them or navigating through the phone system to leave a message is aggravating. More, it is irksome that if I do talk with someone they ask me if I looked on their help page first. Sometimes, that is not enough and I should not be shamed because they are being called.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Lisa G.
Industry: Primary/Secondary Education
Company size: 201-500 Employees

Maintenance Connection is by far the top of line in support, functionality, ease of use, and overall facilities management.

Used Daily for 1-5 months
Reviewed on 07/10/2016
Review Source: SoftwareAdvice

As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 283 user ratings
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Maintenance Connection Pricing

Maintenance Connection Pricing

Starting from
US$199.00/month
Free Trial
Subscription
Value for money

Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments.

Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract.

Contact Maintenance Connection for detailed pricing information.

Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments.

Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract.

Contact Maintenance Connection for detailed pricing information.

Value for Money
4.3/5
Based on 283 user ratings
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Maintenance Connection Features

Maintenance Connection Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 283 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Maintenance Connection

Additional information for Maintenance Connection

Key features of Maintenance Connection

  • Activity dashboard
  • Asset lifecycle management
  • Asset management
  • Asset tracking
  • Assignment management
  • Assignment tracking
  • Automated scheduling
  • Cost tracking
  • Customizable reporting
  • Inventory control
  • Inventory tracking
  • Maintenance scheduling
  • Mobile access
  • Mobile integration
  • Preventive maintenance
  • Purchasing management
  • Real time notifications
  • Scheduling
  • Service history tracking
  • Status reporting
  • Task scheduling
  • Technician management
  • Work order management

Benefits

  • Maintenance Connection enables technicians to fulfil maintenance orders on the go while keeping managers up to date on project status.

  • Users can monitor every asset and every asset location by creating an easy to interpret asset hierarchy.

  • Users can quickly access desired data through Maintenance Connection's customizable dashboards and configurable reports.

  • Users can prioritize tasks by due date, need, and more.

  • Maintenance schedules can be created automatically, at a varying frequency.

  • Maintenance Connection FAQs

    Maintenance Connection FAQs

    Below are some frequently asked questions for Maintenance Connection.

    Q. What type of pricing plans does Maintenance Connection offer?

    Maintenance Connection offers the following pricing plans:

    Starting from: US$199.00/month

    Pricing model: Subscription

    Free Trial: Available

    Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments. Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract. Contact Maintenance Connection for detailed pricing information.

    Q. What are the main features of Maintenance Connection?

    Maintenance Connection offers the following features:

    • Activity dashboard
    • Asset lifecycle management
    • Asset management
    • Asset tracking
    • Assignment management
    • Assignment tracking
    • Automated scheduling
    • Cost tracking
    • Customizable reporting
    • Inventory control
    • Inventory tracking
    • Maintenance scheduling
    • Mobile access
    • Mobile integration
    • Preventive maintenance
    • Purchasing management
    • Real time notifications
    • Scheduling
    • Service history tracking
    • Status reporting
    • Task scheduling
    • Technician management
    • Work order management

    Q. Who are the typical users of Maintenance Connection?

    Maintenance Connection has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Maintenance Connection support?

    Maintenance Connection supports the following languages:

    English

    Q. What type of pricing plans does Maintenance Connection offer?

    Maintenance Connection has the following pricing plans:

    Subscription

    Q. Does Maintenance Connection support mobile devices?

    We do not have any information about what devices Maintenance Connection supports

    Q. What other apps does Maintenance Connection integrate with?

    We do not have any information about what integrations Maintenance Connection has

    Q. What level of support does Maintenance Connection offer?

    Maintenance Connection offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support